Sandra Chambers

Good selection of retailers but some won't accept the code and this is happening more and more. Very embarassing when i went to Bills restaurant several months ago and they discount code wasn't accepted and i was told Bills had not signed up for health service discounts, so you do have to do your homework which is easier online

Even 1 star is too many. Dreadful service and serious questions over the organisation's ability to handle sensitive personal financial data, much less storing it safely. Being asked to upload bank statements for every bank account, showing all bank account details, is truly appalling, especially when all the information required is supplied to HMRC and the website says SFE checks with HMRC the validity of information- so check with HMRC. Even HMRC doesnt ask to submit sort codes and bank account details for every account held.
Multiple contradictory emails being received in the same household. In one 24 hour period as a family unit we received 6 emails between all of us asking us to provide information we had already provided and saying urgent action required, however on logging on to account all that is showing is that no further action is necessary. Or we received emails saying they had all the forms, leaving us confused and spending hours trying to comply. Tone of email to daughter suggesting we deliberately failed to comply with providing information when we could clearly see it on our accounts further supports the concern that SFE is not a suitable organisation to process sensitive financial data, Goodness only know where all this information ends up.

Our after sales person Kiran was helpful and polite today, however leading up to today it has taken weeks for me to get a response from furniture village. Initially I had a response to issues with seat cushions which are collapsing in the middle and i was emailed asking to send images of the issues, which I did. I did not receive an acknowledgment of the photos or any kind of follow up at all and it was only when I left a review for Parker Knoll did anyone contact me using to put the issues right. I think that I would still be waiting to hear from either Parker Knoll or furniture village if it had not been for the poor review I had left on trust pilot about the after sales care I have received up until today. I have now been promised an engineer will be contacting me to review the furniture. It remains to be seen whether this happens or not. The manufacturers warranty seems to mean nothing. Parker Knoll furniture used to have such a good reputation but this situation has changed my view of both the manufacturer and the supplier ( Furniture Village). It actually quite funny that you are asked to leave of review when the issues haven’t been resolved. To date though both furniture village and parker knoll are lacking in both quality of product and quality of after care.

Bought a Parker Knoll 2-3 seater sofa 13 months ago through a well known retailer. One of the seat cushions or the seat underneath has collapsed such that when you sit on the left hand seat it colllapses into the corner of the sofa making the sofa very uncomfortable and unslghtly. Neither parker knoll ( who fobbed me off to store) nor the store are in the least bit interested despite me supplying photos of the evidence. In fact since supplying the evidence I have not had an acknowledgement of the evidence or any correspondence even though the reply time has lapsed. We bought Parker Knoll as we had purchased the exact sofa 2 years before for another room. As soon as there is an issue they couldn’t care less. Parker knoll used to be the go to people for quality products , no more.
Have had an “engineer “ round. What a whitewash. Basically said nothing wrong despite when he was sitting on it there was clear evidence of gaping hole where cushion dips. When he reported back to me that he couldn’t find a problem I showed him the other parker knoll sofa which is exactly the same in another room , he then blamed the fabric the faulty sofa is made of and told me it was probably because i’m sitting in the wrong place. Basically the engineers are paid by the furniture store to deliver the verdict they want so the no one needs to take responsibility. I paid nearly £2000 less than a year ago for what is a product which is not fit for purpose . Avoid both Parker Knoll and Furniture Village

Quick delivery and responsive to queries. Although samples had no labels on the back so difficult to tell name of similar fabrics

Easy to get hold of company. Although it wasn’t so easy to make ourselves understood.

Bought a policy in November in response to advertising. then day before Christmas eve downstairs toilet blocked. My 83 year old mother had just arrived for Christmas and needs to use the downstairs toilet as she cannot keep going up and downstairs . Rang Homer emergency assist and the phone operator said there is no record of my policy based on my post code. I tried to give her the policy number but she didn’t want it . I was looking at the email the attached certificate etc and new my policy is valid . She said she would refer my call to home emergency assist who would call back if they could locate my policy and sort out my plumbing I have heard nothing from them and now it’s Christmas and my Mum can’t get upstairs to the toilet. Shame I’ve just changed provider from Homeserve as will be going back to Homeserve asap as although more expensive they are very responsive as this situation has left us in a difficult position right over Christmas.

quick service in a matter of days. Replaced faulty tap, no hassle at all

Very easy to use no issues to use, just need to wait and see whether driver and car turn up!!!

Renting pristine i phone 11. When it arrived I checked battery health and it was 98% . After 3 days use it’s down to 86%. At this rate of deterioration Il need another phone by end of the month. Very poor indeed

I bought the Newark Oak shoe cupboard. The cupboard itself is very robust and sturdy however the fittings are absolutely shocking. One door catch was bent so 1 door does not close. If we bend it back into place it will weaken the door catch. Although I had contacted live chat before purchasing the item due to some previous negative reviews I was told the handles would come already fitted.They did not and they don't fit properly. The screws are inappropriate for the item so the handles just rattle around and if we try and pull on the handles to open the doors they just fall out. Have contacted live chat and they are going to send replacement parts. it remains to be seen whether they arrive and are any better

Wish I had read all these comments before entrusting this company with a what to me is a large lump sum deposit (many thousands of pounds) to my AVC pension. First the company said I didn't send a cheque blaming me and asking me to send another cheque but low and behold the cheque has been cashed and my bank has confirmed that is has been cashed by Prudential, even though I wrote to prudential and told them I wouldn't be sending another cheque and I didnt want to invest any further money with them they still cashed the cheque. Another call to another person today trying to find my money as it clearly hasn't been allocated to my pension. Isn't this theft?
This has been going on for 3 weeks now. In the meantime I took out another pension with another provider, as I thought the original cheque to prudential wasnt going to be cashed. This provider's response time to queries is hours not weeks and whose procedures for paying in money is quick and easy. And if it goes wrong much easier to trace

Overall, very good quality blinds which were reasonably easy to instal. the only negative is that there are some pulled threads on both sets of blinds which detracts a little from overall appearance

Didn't deliver the bouquet I ordered, delivered a funeral bouquet to my sister and brother in law on their 25th wedding anniversary. I paid for same day delivery and received an email late on in the day yesterday to say they couldn't deliver, the same day, they did in fact deliver the same day but a funeral bouquet. Tactless