Calais

I’ve sailed with Brittany ferries on a number of occasions now and I’ve each time found a customer service staff on the boat to be very rude. My last sailing was from France back to the UK and two minutes after leaving the cabin I realised I’ve left my special orthopaedic pillow. My son returned to the cabin for me and it had already gone missing. We went to the customer service desk and they weren’t interested in the slightest, even though nobody had got off the boat yet. On a sailing from Spain to England I felt quite poorly due to cyclical vomiting syndrome and they tried to charge me £180 for a cabin that had no bathroom, this is not helpful when you’re vomiting up to 20 times an hour. Thankfully, a lorry driver saw my plight and gave me his cabin for the duration of crossing.. I honestly think they would’ve had to have airlifted me off that boat if this gentleman hadn’t done that for me as I get so poorly, in fact when I got off the boat I was in hospital for four days. I can’t say the company who are particularly on time because three out of my four sailing out of the UK, have all been late. Sailing back to UK tend to be different though. If you are sailing from Spain to the UK how recommended booking a cabin in advance we didn’t have that option because we’ve booked our fair so late but the fee to charge on board absolutely outrageous. Also, the food on these boat is dreadful, there’s very very little vegetarian option. The food quality in general is poor without much choice. My son’s both bought a full English breakfast and only ate the beans! My son‘s pretty much anything the same day the offering for the evening meal was Turkey curry which they said barely passable. I wondered why I saw so many people with cool boxes, did you struggle to feed a family on that boat. It would cost you nearly as much as much as two weeks abroad!

my experience with Direct Ferries was absolutely fantastic unfortunately my experience with Britanny ferries was completely different. I’d recommend Direct Ferries all day long but if you’ve got a choice of who you sail with then avoid Britain ferries.

I applied for my masters funding in August 2026 for it to start in September. When my finance was awarded they had awarded it for next January? I don’t know why as the start date was the 15th of September but now it’s up to me to sort it out. I had to submit a change of circumstances form even though it was student finances error which they lost but I had to wait a full 17 days working days before I could forward another form. I sent another form then requested that I sent them a handwritten letter telling them where I’d lived from 22 to 23 even though this was actually on my change of circumstances form. The handwritten letter was received on the 29th of September and now I’ve got to wait a full 17 working days again before it gets looked at. Meanwhile, student finance send me emails once a week reminding me that they need this letter. Of course customer services are about as useful as a chocolate strike and although they keep trying now as it takes 17 working days for a reply. Even for them to tell me they haven’t received a letter which wouldn’t surprise me if they’ve lost again. I haven’t got 17 working days I’m already two months behind on my fees all this because student finance made a mistake. This system hasn’t improved since I last it 18 years ago when the local authorities handled it and then it went over to student financing England and I don’t think it could get any more horrific than it is. Thank God It’s easy to approve your children’s finance otherwise none of mine would’ve gone to university at this rate.

I had my car stolen from outside my front door and reported it to the Police 14 minutes after it was stolen. After after two weeks insurance company wrote the vehicle off and as it was only three months old when it was stolen I had to go through extensive interviews with the police and the insurance company over the theft of my car. 10 weeks later, I get a phone call from the police telling me that the car being found less than 3 miles from home, I live in a very heavily CCTV area so why it wasn’t picked up earlier I don’t know. The vehicle was parked outside a company who rang the police every day for 10 weeks and nobody attended my car or contacted me. They had been ringing the police from the day after it was stolen so how come it didn’t link up with a registration number that my missing car have been found. the police asked me if I would go to court if they found the person who stole my vehicle which is highly amusing because he couldn’t even find my car despite somebody ringing them repeatedly and telling them it was outside their door. I don’t think you can actually get any more incompetent than that and it reinforces what a totally useless police force GMP actually are. At my interview with Loss Adjuster when he discovered my car was in the GMP area he said to me if it was parkedthree streets down it wood still never found becausethey’re useless and don’t look into Car crime at all, he said he did at one point but the last 10 years GMP and Car crime absolutely useless. I’ve tried to make a complaint directly to the police but that never comes out to be anything because he ignore you so now I’m making a complaint to the IOPCC.

They may be good for landlords but from a tenants point of view they are a nightmare to get hold off. They have a repairs reporting system but all this does is prevent you from talking through an issue. I’ve rented a house with a washing machine already installed, it’s not new by a long shot and the door has fallen off. Northwoods have immediately assumed and replied telling me that I’ve overfilled it and a contractor and repair is going to cost me. Now I’ve got a solicitor involved……again

Left a review about my experience with the rep and I’ve been directed to speak to customer service through their live chat. As I explained in my original review the customer service team on the live chat aren’t interested. I spent three hours trying to get customer service involved and all they kept telling me to go and speak to the manager in the hotel. It appears not even loveholidays can get their complaints process in order. After a massive argument in reception with holidays rep the manager actually asked him to leave the hotel and go away. He manufactured a complaint to the hotel about us booking football tickets after telling me he needed me to make a statement about where we were going for his files, this was a complete fabrication of the truth. The response that I’ve had through my original review is so unsatisfactory it’s unbelievable, As I explained your customer service aren’t interested and that’s why I’ve never booked a holiday with you again. You have no customer service. Your live chat is rubbish and they just keep bouncing back to the hotel. And clearly the review hasn’t been read properly because I explained about my experience with the customer service team on the live chat.

We were having a lovely break in hamammet until our love holiday rep discovered we’d booked international football tickets with reception. The rep then made a bogus complaint about it to the hotel management claiming that we actually wanted to book a trip to the Sahara through him but we’d been coerced into football tickets. We’d never so much as enquired about this very expensive trip to the desert and I’ve had to spend over 24 hours of my holiday Resolving this issue. I contacted love holidays about their representative behaviour and they are not in any way interested, unfortunately some members of the hotel staff have had an opinion on this and it’s totally totally spoilt our holiday. The shopkeeper of the hotel and the love Holidays rep are good friends and the whispered conversations that stop when you walk past and the pointing out of who you are has become very very uncomfortable. The shopkeepers wife even come out to the pool to do lots of full staring dropping a sunglasses everything to make us feel uncomfortable. I cannot wait to leave this country. A country I have visited on so many occasions and love so much. Find it peculiar that love holidays won’t speak to their representative. It surely can’t be good for residents at the hotel situations that arise like this, all we wanted to do was watch an international football game. To be accused of denying the representative, his commission is offensive I would never intended to book any formal trips. To wasted a full day of my holiday was solving issues around third parties being bitchy. I also find offensive. I didn’t pay to come on holiday to do this and it will ensure that I will never ever book a holiday with love holiday again. To make matters worse for us the representative said he needed the trip written down on paper for insurance purposes this was a total fabrication of the truth. You tried to use the statement as proof that would be coerced into a trip although this was never mentioned I spent. I was on the phone to holiday this morning trying to get this sorted out but to no avail. After all my years of travel I have never experienced this with a holiday representative over trips, we haven’t actually stayed in a hotel/all-inclusive resort for over 20 years and after this experience, we certainly won’t again. This review is in no way reflective of the actual hotel itself. We were having an amazing holiday until the love holiday representative started this campaign against the reception staff at the hotel which we have found ourselves in the middle of very very very disappointed.

I’ve been an
Octopus energy customer for a few years now and I wouldn’t change. They have a fantastic customer service team, have energy saving times when you can earn credit on your bill and the prices are always low

Fabulous way of earning money for nothing. Payouts are always quick and the earnings are gray

Very poor customer service

I stayed in a property in cancun and the listing wasn’t accurate in anyway. I tried to resolve it with the manager and he wasn’t helpful, so I contacted vrbo and they weren’t helpful either. Don’t book with them as they aren’t any good when you’ve had a scam booking

The rewards scheme is a total scam!

I’ve been an Estée Lauder fan for over 30 years and in the last few years I’ve started to buy directly from them. The first reward I didn’t receive as they stay it’s subject to their stock and terms and conditions. Just before Xmas when my pints were about to expire I bought a lip envy balm and claimed my free full size moisturiser (I was in the top level for points) and guess what? They sent me a sample!!!! This time the excuse is that I didn’t claim the reward at check out.

Customer service is shocking and it’s taken me two weeks to get hold of someone to be told this. After being verbally abused and chased by a member of the Estée Lauder team at Liverpool airport earlier this year and a horrible time then with their customer service team where I had to be investigated and was told that ‘I wouldn’t get free stuff’ and now this experience of their customer service I wont be spending my money here

Im fed up of ordering a taxi and then is being cancelled 3 mins before it’s due. Then you have to search again and again the same thing happens. My son has been late to work everyday this week because of this. We won’t be using them again

Just had a shocking experience with this bank and I’ll be closing my account. My card was used by someone in London booking Ubers two weeks ago, after an hour wait the fraud team eventually agreed to block the payments but no refund. Today I discover a scam company called scope savings who have none of my correct details have taken. £29.50. It’s in every review sure how this company is a scam and no one knows how they for their card details but everyone who’s put a review for their money bank from the bank. I didn’t, Halifax said no because k apparently authorised a payment for 14p? I didn’t and if it had popped up then I would have known I was about to scammed. So I’m the last three weeks I’ve lost over a £100, been a victim of fraud over 8 times and they’ve only just agreed to send me a new card but not one penny has been returned to me

Very prompt delivery and beautifully packaged. Would definitely use again

Total nightmare, paid for a delivery slot and my food didn’t arrive!! Spoke to Eden at Gousto who couldn’t have been more disinterested. Spoke to a lady called Forzia who was great but still no food was delivered and eventually I was refunded. Honestly don’t waste your time