Difficulty contacting this organisation
This must the least online user friendly service I know. I am attempting to submit information for my sons student loan application and its just nigh impossible. I'm unable to access my account and am taken on an endless Kafkaesque circle of revolving menus.
When i finally got to speak to someone in person they claimed they could not hear me on the phone properly....they refused to call me back to better the line and I was forced into hanging up and starting the whole dispiriting exercise again....... minus point out of 10