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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the reliable and professional delivery service, often highlighting the friendliness and helpfulness of the couriers. Many reviewers mention specific drivers by name, emphasizing their consistent service, politeness, and willingness to go the extra mile, such as ensuring parcels are left in a safe place or assisting those with mobility issues. People also value the clear communication regarding delivery times and updates. Consumers find the website easy to use, with convenient options for dropping off parcels at various ParcelShops and Lockers. The tracking system is considered simple and effective, allowing people to stay informed about their package's location. However, some reviewers report issues with deliveries being left without notification, potentially compromising security. There are mixed opinions regarding the location-related services and the order management. A few consumers have also reported issues with contacting the business.

Based on these reviews

Rated 4 out of 5 stars
Verified

As usual, my parcel was left in the usual.place without any fuss. I must, however if not already mentioned in previous feedbacks, the previous item had to be returned, I booked this via email with yo... See more

Rated 4 out of 5 stars
Verified

Good service overall as I sell on Vinted Not as convenient as the In-locker service A bit hit and miss scanning codes into machine but eventually went through One of my local One stop shops st... See more

Rated 4 out of 5 stars
Verified

With Evri it definitely depends on the driver In Warwickshire the driver would always say “he missed us” on the first & second attempt ( unless it’s next day) but always deliver on the third even if... See more

Rated 4 out of 5 stars
Verified

Delivered as tracking had informed us. My only complaint is that items are left on the doorstep without alerting us of their arrival. A ring on the door bell would mean we could immediately collect t... See more

Rated 5 out of 5 stars
Verified

Have “quite” a few parcels delivered to our address-The nice thing is it has been the same driver for a few years now-Which these days is rare! Always polite+friendly-Delivers within time slot+if we a... See more

Company replied

Rated 5 out of 5 stars
Verified

Local drop off shops with printers. Over several years using the service only two parcels were mislaid. Think that's pretty good with the volume of parcels dealt with although other users may disagre... See more

Company replied

Rated 5 out of 5 stars
Verified

Have had Evri deliveries over a few years at different village addresses... And they can be quite tricky to deliver too...parking.and simply finding me. Evri really do go above and beyond even when... See more

Company replied

Rated 3 out of 5 stars
Verified

Many companies that I buy from are using your delivery service and I appreciate your service however quite a few items now my items were left outside my front door. They were sometimes delivered a lot... See more

Rated 3 out of 5 stars

We used to have a great local evri courier. There's a new one now and they take parcels to the wrong address and ignores "please do not knock, sleeping baby, leave parcel in porch" signs. We had a d... See more

Rated 3 out of 5 stars
Verified

Yeah delivery seemed ok, but given I'm on the top floor the man didn't seem to consider I may have issues (mobility) could pick up on his bad mood, I understand he may be busy, but when customers can... See more

Rated 5 out of 5 stars
Verified

The driver went over and above what expected. I’ve just returned home from hospital and had some awkward presents delivered. He couldn’t have handled the situation any better by bringing the parcels... See more

Company replied

Rated 5 out of 5 stars
Verified

I have praised Luke before and this time was no exception,from when my order was placed to opening my door all just right. The only time out of many deliveries we were a bit ‘ put out ‘ was one weeken... See more

Company replied

Rated 5 out of 5 stars
Verified

There has been a vast impact since Hermes became Evri. In our area we have a relatively new courier, who had taken over from our regular guy, who was excellent. The new courier had a few teething pro... See more

Company replied

Rated 5 out of 5 stars
Verified

I must say, we have a local Evri man who delivers to us. His name is Declan, he is reliable, professional, helpful and always has a smile on his face no matter how bad the weather can be. So Evri, you... See more

Company replied

Rated 5 out of 5 stars
Verified

We're very blessed in Allerton as for 2 years Adam has delivered our Evri parcels brilliantly. He keeps us informed as to when he's coming and lets us know if the time has altered. Always parks consid... See more

Company replied

Rated 5 out of 5 stars

I ordered a parcel which EVRI promised to deliver tomorrow Saturday. Instead they emailed me last night Thursday to say it had been delivered Thursday evening. There was no parcel. The proof of de... See more

Company replied

Rated 3 out of 5 stars
Verified

Easy website to navigate around and good prices too. The delivery drivers are a bit hit and miss and often leave parcels on doorstep where than can easily be stolen. Most drivers dont even knock on t... See more

Rated 4 out of 5 stars
Verified

I think a reviewed Evri before with only complaining. Not sure new driver , boss or me giving better instructions. But been so much better. Why 4/5 delivered to house opposite then said it was our eve... See more

Rated 5 out of 5 stars
Verified

Alexandre helps me immensely. He knows I’m disabled and can’t get open the door often. He takes the time to come in when I invite him and deliver my parcels into my hands. An example of how a large... See more

Company replied

Rated 5 out of 5 stars
Verified

The same person always delivers our parcels and the service she gives is wonderful. She is a credit to your Company. Regardless of weather is always cheerful,ususally delivers our parcels earlier th... See more

Company replied

Rated 4 out of 5 stars

I live a block of flats and they leave the parcel out side where someone could steel it if they come before 12.00 there is a trains man's entrance that they could use or press any door bell and someon... See more

Rated 5 out of 5 stars
Verified

The regular courier is very courteous and goes out of his way to make sure my packages are delivered to my safe place if required. I had two parcels delivered today, one from Evri and one from Yodel.... See more

Company replied

Rated 5 out of 5 stars
Verified

Goods always delivered on the date and time slot as messaged. Our usual Evri driver couldn’t be nicer, leaving goods in safe place as requested if needed. If we are in we answer the door to a lovely c... See more

Company replied

Rated 5 out of 5 stars
Verified

Evri Courier has delivered to us on many occasions. Always good friendly service and helpful delivery time slots given. If we do happen to be out our Courier makes sure of safe place to leave items .... See more

Company replied

Rated 4 out of 5 stars
Verified

My parcel arrived several days before I expected it to so that was good but when I included the instruction to "leave in porch" I meant IN the porch not outside on the step. Your delivery driver didn'... See more

Rated 5 out of 5 stars
Verified

The lady who delivers my Evri parcels is always cheerful and friendly. If I am out at the time of delivery she will leave my parcel in a safe space therefore I don't need to worry about not being at h... See more

Company replied

Rated 5 out of 5 stars
Verified

This company has not failed me yet. Evri have been delivering to me for over two years. Always on time, within the notification of the time scheduled. Most importantly waits until I open the door and... See more

Company replied

Rated 5 out of 5 stars
Verified

Susan who delivers in this area is a lovely, friendly, helpful person who is sensible about delivering parcels for anyone who is not at home. We all trust her, as we did Lee Ann previously. You have v... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm very lucky - my courier is a neighbour and now my local Co-Op / Post Office does Evri too my life is so easy. The only negative experience I have ever had was when the courier was my usual on... See more

Company replied

Rated 5 out of 5 stars
Verified

As always James who always delivers our packages is absolutely fantastic! Parcels are always put away safely when we're not home unlike most companies who leave this on your door step and when we are... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivery was going to be later than time given, received text advising me, helpful and delivered well within the second time. Driver did not knock door but put parcel in safe place and photographed i... See more

Company replied

Rated 3 out of 5 stars
Redirected

Hello Very disappointed I've paid extra dwlivry charge for fast delivery This time I apnd my husband were looking g for your driver and at the same time I've received a message the driver drop... See more

Rated 3 out of 5 stars
Verified

It getting that when parcels arrive most are damaged. I have just started leaving the proper feed back about how bad the packages are coming. I do not think company are packing boxes and damaging the... See more

Rated 5 out of 5 stars
Verified

Andrew delivers in our close most days. He is a hard efficient worker and always delivers to instructions. Need to give him a rise as its difficult to get first class drivers today

Company replied

Rated 5 out of 5 stars
Verified

Our delivery drivers are both amazing listen to instructions always so kind. Sometimes delivery can be late but im always informed. I love Evri and have never had any issues around my area

Company replied

Rated 4 out of 5 stars
Verified

My items arrived safely, parcels placed in a dry location, but some parcels not for me were left outside my property dumped on the pavement so had to be delivered by my neighbour to the correct addr... See more

Rated 5 out of 5 stars
Verified

Evri provide a good service, my deliveries usually arrive within the stated timeframe given, this is sent to me via email. I am made aware in good time if there are any changes to delivery times. T... See more

Company replied

Rated 5 out of 5 stars
Verified

Our regular Evri courier is excellent. She is efficient, friendly and our dog recognises her van if he sees it while we're out! (She always has a treat for him and he knows it.)

Company replied

Rated 5 out of 5 stars
Verified

My package was delivered ahead of time. I wasn’t at home but I live in a building made up of four flats. One of the other residents must have answered the main door when the courier rang my flat bell... See more

Company replied

Rated 5 out of 5 stars
Verified

I have a notice on my door saying I am disabled, so be patient. Most delivery people either cannot read or are foreign and put my parcel on the ground and walk away. Yesterday, the man waited and han... See more

Company replied

Rated 5 out of 5 stars
Verified

The past year I have had no issues with Evri, where as previously they were hit and miss and several missing parcels. Now all deliveries have been on time, all parcels have turned up and in good con... See more

Company replied

Rated 5 out of 5 stars
Verified

Recent deliveries via Evri have been on time with good communication re timings etc. It's good to be able to track parcels with no disappointments. I believe there has been an improvement from this co... See more

Company replied

Rated 3 out of 5 stars
Verified

I dislike the fact that at the present time there is a wait for our local Evri driver of about a week to collect returns parcels. This means to avoid the delay in getting a refund, I have to go to ou... See more

Rated 5 out of 5 stars
Verified

I'm as always kept up to date with my order. The wrapping wasn't torn or battered so the contents were in good condition. Helen the delivery driver is as always polite cheerful and helpful too.

Company replied

Rated 3 out of 5 stars
Verified

No real problem - on time but a very battered large box which made it very difficult to undo, which is very unusual for Evri - usually have a good experience. However, the content not harmed as it was... See more

Rated 5 out of 5 stars
Verified

Our courier is amazing. She makes a lot of deliveries to our house and is always on time within the delivery window stated. She is always polite and will always do her best to ensure we get 5 star de... See more

Company replied

Rated 5 out of 5 stars
Verified

As always my parcel was delivered on time and in perfect condition. I did not accept my parcel in person but it was left in a secure, dry place which also gave me a clear veiw of it when I came home... See more

Company replied

Rated 3 out of 5 stars
Verified

A little frustrated - I received an email message to say that Evri had my parcel and I would be contacted when to expect delivery. The day/time to actual delivery was soon afterwards and seems to ass... See more

Rated 3 out of 5 stars
Verified

I could not track my parcel. Your system would not accept the code. It was very frustrating because there were 4 x O’s or 0’s in the code, so I tried every variation of the code. Even after the d... See more

Rated 5 out of 5 stars
Verified

I love using Evri! 🚚 Their website is easy to navigate, and there are so many ParcelShops and Lockers to drop off my parcels. Tracking is super simple, and I always know where my package is. Prices a... See more

Company replied

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About Evri

Written by the company

Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.

Contact info

Download the Evri app

Manage your delivery preferences, track and send parcels easily.

4.1

Great

TrustScore 4 out of 5

5M reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

LEARN TO READ

STOP FORCING PARCELS THROUGH MY DAMAGED DOOR AND READ THE EFFIN NOTE THAT CLEARLY SAYS LEAVE WITH NEIGHBOUR OPPOSITE!!! BREAKING THROUGH THE DOOR, CAUSING MORE DAMAGE IS TANTAMOUNT TO BREAKING & ENTERING OR CRIMINAL DAMAGE!!!

October 7, 2025
Rated 2 out of 5 stars
Verified

Dumped on the doorstep again

I was sitting in the front room when the doorbell rang. I went to the door but the courier was already out of the gate. The parcel had been left in the open porch. Several neighbours have had parcels stolen by thieves who follow the couriers and get to the parcel before the owners have had time to open their door. I blame Evri rather than the couriers, who probably are given an unreasonable number of deliveries to do.

October 13, 2025
Rated 1 out of 5 stars

apparently my parcel’s enjoying a long holiday in the locker

It’s been seven days since my parcel checked into an Evri locker, and apparently, it’s decided to retire there. No one has come to collect it — maybe they’re waiting for a special occasion?

I’ve refreshed the tracking page more times than I care to admit, and it still says “awaiting collection”. At this point, I’m starting to think my parcel has been adopted by the locker and they’re living happily ever after.

No updates, no explanation, just silence. It’s impressive really — Evri has managed to turn something as simple as parcel collection into a week-long mystery.

If you’re looking for an adventure in patience and disappointment, I can’t recommend them enough. Otherwise, maybe try a company that actually collects parcels.

October 8, 2025
Unprompted review
Evri logo

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie

Rated 3 out of 5 stars

Never known a company take so long to…

Never known a company take so long to deliver parcels. Just do not get that with Royal Mail. Bizarre that it’s the go to choice for eBay. No chance I’d ever choose to send a parcel with them. No improvement over the years. Still very much Hermes despite the desperate name change.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Rubbish

Rubbish, lost two suitcases out of a set of three...what more can I say.

October 10, 2025
Evri logo

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie

Rated 1 out of 5 stars
Verified

You leave parcels in unsafe places with…

You leave parcels in unsafe places with no card through the door

October 11, 2025
Evri logo

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie

Rated 1 out of 5 stars

Lost 3 of my packages in 2 months

Not sure what is going on with this company, if they're just completely useless or full on robbing from people. I absolutely hate this service and I wish more companies would stop using them

October 14, 2025
Unprompted review
Evri logo

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie

Rated 3 out of 5 stars
Verified

Tracking times sent at short notice…

Tracking times sent at short notice usually, and no ability to choose a different date. Have sent instructions for change in where to leave parcel - not always heeded by couriers. Usually they knock and run - leaving parcel at front door. I don't blame them as I know they have to keep to specific timings and waiting for everyone can be difficult. Everything does arrive, and is intact.

October 8, 2025
Rated 1 out of 5 stars

Shocking company said my parcel had…

Shocking company said my parcel had been delivered on 8th October 2025 well no it hadn't went onto the chatbox and got EZRA who informed me that someone would contact me well guess what NOT A PEEP tried ringing and automated message said same thing what a shocking dispicable company

October 8, 2025
Unprompted review
Evri logo

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie

Rated 1 out of 5 stars

All of a sudden I am not getting my…

All of a sudden I am not getting my deliveries for weeks, or they are getting damaged and I'm getting no updates. I get emails saying things will be delivered and they aren't or parcels held hostage at their depots. Awful awful service and I'm trying now to not order from companies that use Evri! Sort it out Evri, you were brilliant before but this service is bad!

October 14, 2025
Unprompted review
Evri logo

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie

Rated 1 out of 5 stars

They must have been using my parcel as a football!

Sending parcels to a customer with perishable items packed in ice.

Sent NEXT DAY DELIVERY

The parcel arrived 3 days later.

It was completely destroyed - they must have been playing football with it at the depot as all the contents had been smashed about and completely destroyed

Customer services were useless.

1. Using contact form. Received an email saying they are pleased that my parcel has now been delivered' and thanking me for my patience - completely ignoring the damage and the photos/complaint sent

2. Using their telephone line (call number 1) - same as above. It took 30 minutes to get through to an 'agent' who told me the parcel had been delivered and again ignored the images and complaint. I was sent a link via email to a 'claim form' - the link doesn't work and takes me to a 'page that no longer exists'

3. Telephone call number 2 - 40 minutes this time on hold waiting for a human to answer. Still no apology just an email requesting more information so that the claim could be completed 'manually'.

So that's at least 2 hours of my busy time wasted, not to mention the items which were completely ruined.

This is really disappointing. I run a business and have used their service on many previous occasions and never had this issue.

While I understand things can go wrong on occasions, the fact that no one has even bothered to offer an apology nor even acknowledge that their service has been appalling.

I shall wait now with baited breath for my refund / compensation which can apparently take up to 28 days

And of course ‘Carrie’ the chat responds

Same response to EVeRi customer who gives a 1 star review - you’ve just lost all my business

October 14, 2025
Unprompted review
Evri logo

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie

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