I applied for my masters funding in August 2026 for it to start in September. When my finance was awarded they had awarded it for next January? I don’t know why as the start date was the 15th of September but now it’s up to me to sort it out. I had to submit a change of circumstances form even though it was student finances error which they lost but I had to wait a full 17 days working days before I could forward another form. I sent another form then requested that I sent them a handwritten letter telling them where I’d lived from 22 to 23 even though this was actually on my change of circumstances form. The handwritten letter was received on the 29th of September and now I’ve got to wait a full 17 working days again before it gets looked at. Meanwhile, student finance send me emails once a week reminding me that they need this letter. Of course customer services are about as useful as a chocolate strike and although they keep trying now as it takes 17 working days for a reply. Even for them to tell me they haven’t received a letter which wouldn’t surprise me if they’ve lost again. I haven’t got 17 working days I’m already two months behind on my fees all this because student finance made a mistake. This system hasn’t improved since I last it 18 years ago when the local authorities handled it and then it went over to student financing England and I don’t think it could get any more horrific than it is. Thank God It’s easy to approve your children’s finance otherwise none of mine would’ve gone to university at this rate.