Shiprocket Reviews 1,884

🚨 Small Business Struggle – Please Read 🚨

On 5th August 2025, we shipped a customised order worth ₹12,000 to our client in Chandigarh via Shiprocket using their courier partner Delhivery.

Today is 14th August, and the parcel has still not been delivered.
• The tracking has been stuck with no updates.
• No one from Shiprocket or Delhivery is responding to calls or emails.
• The local Punjab Delhivery team and their team leader Ashish have ignored all calls and messages.

This is not just a delay — as a small business, I now have to refund the full amount to my client even though it’s not our fault. This is a huge loss for us and deeply disappointing service from both Shiprocket & Delhivery.

📢 To fellow business owners & customers: Please be aware of such poor service and lack of accountability before trusting these platforms.

worst app with worst support. They lost my parcel withoit proper confirmation. AWB SRAP7909456911

Even if they deliver.. charged high fees and took too many days to deliver.
I never recommend this app to anyone. better use local courier services

One of the third-class support system .I have never seen such kind of support system .

Bad experience with shiprocket. A lot of shipment returns and no support and solution from customer care side.

Very bad experience. The delivery guys will simply put "consignee not available" without even contacting. Same happened twice so now it's clear it's repeatedly done by the delivery guys. I will stop ordering from any website using shiprocket as the courier partner

My Company ID: 7022490
I have completed my International KYC and also recharged my Shiprocket wallet, but when I tried to create my very first order, it simply failed. Every time I attempt, I get an error and cannot proceed.

I have raised multiple tickets regarding this issue. Every time, the support team promises, "You will get a call within 4 hours and your issue will be resolved", but no call ever comes, and no resolution is provided. This has happened repeatedly.

This is by far the worst courier service experience I have had.

Customer Support: Absolutely useless, just makes false promises.

Managers: Completely unresponsive and indifferent to customer problems.

Sales Team: Quick to onboard and take money, but vanish when actual support is needed.

Top Management: Clearly does not care about the service quality or customer satisfaction.

Honestly, even India Post provides better and more reliable service than Shiprocket. I strongly advise everyone to avoid using Shiprocket if you value your time and money.

I hope the top management takes immediate action, but judging by my experience, I’m not optimistic.

I am very disappoint this organisation because I have booked power bank product but till date no information as well as I am trying to contact many times but no one is responding

I am extremely disappointed with Shiprocket’s handling of my account. I have no involvement in any fraud and run my business honestly. The only reason my account is under risk is because the warehouse address I use is shared by many suppliers, so orders from multiple businesses are shipped from the same location.

Instead of investigating the real source of the problem, Shiprocket is penalizing me for other people’s actions, which is completely unfair. I have provided clarifications, but there has been no proper resolution. This experience has caused unnecessary stress and loss for my business.

If Shiprocket wants to be trusted by sellers, they should focus on real investigations rather than blocking genuine sellers who follow the rules.

its a worst shipping company never deliver order on time always 2 to 3 weeks delay this is my recent order number 1000018925-s9838 which suppose to be deliver on 01-08-2025 to day is 7th till now it dint deliver. every day morning i receive message to day it will be deliver in evening i received customer not available therefour it dint deliver please be carefull dont select shiprocket.

I am writing this review to share my extremely disappointing and frustrating experience with Shiprocket and Amazon Shipping. I used their services to ship a high-value personal appliance — an Aquaguard water purifier worth ₹23,000 — from Bangalore to Bikaner via my business account on Shiprocket.

Before dispatch, I packed the item carefully and securely. I even took photos of the box with the shipping label, pre-shipping packaging photos, and ensured everything was in place. I clearly mentioned the contents as an Aquaguard water purifier.

However, when the parcel was delivered at my Bikaner address, the recipient discovered a completely different item inside – an old, damaged oven. It was shocking. The moment we unboxed it, we recorded a full unboxing video clearly showing that the box was sealed from outside, but the contents inside were replaced.

I immediately raised a dispute with Shiprocket, providing them with:

Pre-shipping box and label photos

Full unboxing video as proof

Photo of the wrong oven item received

Label photo of the final delivery received

Despite all this valid and solid evidence, Shiprocket rejected my dispute without even a single verification call. They didn't ask for clarification, they didn’t question anything — they just closed the case without resolution.

I escalated the issue again, and again, but each time, they rejected it with automated responses, showing no intention of actually investigating or resolving the matter. The lack of responsibility, transparency, and human intervention in their process is shocking.

What’s worse is that Shiprocket promotes “special handling” and “safe delivery” as a feature for business accounts. But in reality, they seem to take no responsibility once the shipment is handed over. There is no accountability for theft or tampering, and the entire burden is left on the customer.

This is a serious case of tampering or theft in transit, and Shiprocket’s inability to handle it ethically raises grave concerns. I have now been left with financial loss, mental harassment, and zero support.

I will be filing a formal consumer complaint, and continue updating this review on every public platform until justice is served.

To all businesses and individuals:
🚨 Please think twice before trusting Shiprocket for valuable shipments.
Their systems are flawed, their customer support is robotic, and in case of dispute — you're on your own.

Worst product delivered to me, they send it via Bluedart and all fake products.
Not having proper return method to the customers.
Don't even try to buy anything from facebook sites, better go for reliable sites only.

Poor experience. I placed shipment to be picked on 2 august 2025 but no response from courrier partner till 4th august and continues. The shiprocket customer care is also pathetic they everyday asking for 24 hours to wait. My first pickup experience is ruined by shiprocket. They dont even have contact numbers of their pickup partners . Courrier partners are putting fake pickup attempts and I dont know how to deal with this.
My order will be cancelled due to this poor service.

Now pickup has been arranged delayed by 3 days and delivery is being delayed. And company talking of the mail I have dropped mail with my AWB to them.

Most Reviews with 5 stars seem to be written by there own members because shiprocket is not delivery service its middle man between delivery service and sellers looking to deliver products.

From a New-Seller to whoever is going to use the service Here is my review:
The app gives you best pricing across the nation per 500grams but note what they did not mention is 500grams is not your item weight but your volumetric weight so if box size is big which means if product is 500grams and box volume size caculation gives 2KG. You will be charged for 2KG. Most of sellers complain that they get charged extra and thats true,, Even if size volume charge is showing 2KG you will be somtimes get penality and be asked to pay for 5-7.5KG. I had a box with 2.8KG volume weight and was charged for 7.5KG. So I paid 275rs first when I placed the delivery and later I was charged 380rs extra. 655rs for 2.8KG volume metric order,, Original weight was 1.1KG, Charged weight 2.8KG + EXTRA Charge for 4.7KG.

Now shiprocket is not the one who do this but the delivery service provider but what they lack in is support for it,, They will completely deny ur request if you dispute it. They dont care about evidence you provide,, for them the delivery partner have showed them the scanned box (( which even they can alter accordingly )).

This will never be solved until Shiprocket themself becomes a delivery service provider for now they are just middleman. So its better to contact ur nearest delivery partners and tell them ur box sizes and get estimated prices. Online its not shiprocket scamming but the delivery partners just miss-using shiprocket.

This is a Fraud company.i got a parcel 📦 from Shiprocket company via Blue Dart.when I received parcel that time I was payment of rupees 1599/- after that I open a parcel and seen empty do not have any Product.
I many time contact with the team of Shiprocket company help line number but no one recieved my call and not to be resolved my matter.i loose my 1599/- rupees.this is a fully Fraudental company.

I’ve reached my breaking point with the kind of pathetic, dishonest service Shiprocket has offered — and I’m DONE staying silent.

Here’s what happened 👇🏼

📦 AWB: I76623203
Shiprocket’s courier partner marked three fake delivery attempts — and not ONCE did anyone call or show up. The customer waited for days. I provided:

- Call recordings
- Chat screenshots
- Written confirmation from Shiprocket’s own NDR executive that the delivery attempts were fake

Despite this mountain of proof, they denied the freight refund, saying “the customer was unavailable.”

Excuse me?! You have the guts to lie directly after admitting fault?

But it gets worse.

After I left an honest review about this experience, Shiprocket’s team called me to ask if I could DELETE the review instead of solving the problem. 🙃
So, rather than fix your broken system, you’re focused on hiding your mistakes?

This is not just poor service — this is fraud, deception, and gaslighting of sellers who trust you with their brand reputation.

And while my customer lost trust in my service (because of YOUR lies), I lost my money, my time, and my peace of mind.

So no, I’m not taking the review down.
I’m making this louder so every seller knows the truth.

If you’re a seller using Shiprocket, double-check every delivery attempt.

I wish i could give Zero Star.
Poor experience since working with shiprocket. the pickups take days to get fulfilled, whenever there is an RTO , we end up getting a damaged product or a fake product inside the package. On top of that the RTO shipment is delivered after weeks of escalation and raising tickets. We have a small business and shiprocket has been hampering our sales.

Update- i have sent you a mail regarding this with images and videos. Yet to hear back from your team.

Very poor service

We had placed an order with Tulasi Store on 2nd July, and they confirmed that the package (Order TR-133108) was dispatched through your courier service. However, we have not yet received the order, and no one has contacted us regarding the delivery.

As we are travelling later this week, we kindly request you to look into this matter urgently and ensure the delivery is completed as soon as possible.

Order Details:
Order ID: TR-133108
Dispatched by: Tulasi Store
Order Date: 2nd July

Please update us on the current status of the shipment at the earliest.

Thank you for your prompt attention.

I wish i could give Zero Star. Shiprocket has now become a company that steals from sellers by faking delivery attempts, marking RTOs without any real try, and shamelessly deducting charges.

zero accountability, scripted support replies, and outright lies. Not abiding by any deadlines to make deliveries promised by their own portal.

I have solid proof – client call recordings, no delivery attempt logs, and yet this company keeps sending canned responses like "sorry for the inconvenience."
If asked to speak to a senior- call centre has no access to them. They won't give you any mail confirmation or acknowledgement.
Tired of chasing them. We are a small business and Shiprocket has the capability to fail us even having the best of products and customar support from our end. Once the packet goes to Shiprocket its only God who can help you. They are holding your shipments ransom for even creating RTOs. They want us to create them even after fake attempts so that the burden goes to the shipper.

Ship rocket is a low-graded and pathetic service provider.

I ordered a product from astro-talk which was despatched right after my purchase but inspite of providing exact adress and personal mobile no they could not locate my address and could not call me just for once.Absolutely pathetic service ,not at all recommended.

Shiprocket = Fake delivery, stolen money, zero support.
Sellers beware — this company can't be trusted anymore.
The sellers who built Shiprocket will be the ones to bring it down.
Enough lies. We’re coming for accountability.
--------------------------------------------------------------
Title:
“Enough is enough – Shiprocket is running a scam, and we’re exposing it now.”

Review:
This is not just poor service – this is organized fraud.

Shiprocket has now become a company that steals from sellers by faking delivery attempts, marking RTOs without any real try, and shamelessly deducting charges.

No pickup for days, zero accountability, scripted support replies, and outright lies.

I have solid proof – client call recordings, no delivery attempt logs, and yet this company keeps sending canned responses like "sorry for the inconvenience."

Let this be a warning: If sellers made you big, we can bring you down too.

I'm actively posting this fraud on every review platform, social media, LinkedIn, and seller forums.

Either fix your operations and stop cheating people – or get ready to face public backlash from the very community that once trusted you.

You can't grow by fooling the hands that feed you.

Mohit Saini
Mob. 8791415838