🚨 Small Business Struggle
🚨 Small Business Struggle – Please Read 🚨
On 5th August 2025, we shipped a customised order worth ₹12,000 to our client in Chandigarh via Shiprocket using their courier partner Delhivery.
Today is 14th August, and the parcel has still not been delivered.
• The tracking has been stuck with no updates.
• No one from Shiprocket or Delhivery is responding to calls or emails.
• The local Punjab Delhivery team and their team leader Ashish have ignored all calls and messages.
This is not just a delay — as a small business, I now have to refund the full amount to my client even though it’s not our fault. This is a huge loss for us and deeply disappointing service from both Shiprocket & Delhivery.
📢 To fellow business owners & customers: Please be aware of such poor service and lack of accountability before trusting these platforms.
Reply from Shiprocket
Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket