Company activity

Updated 7 hours ago

This page gives you a detailed overview of how Shiprocket has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: April 2018.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Trustpilot has no recent records of Shiprocket asking their customers to review them.

Review sources

Where reviews have come from for the past 12 months

Organic

302

Verified

2

Invited

0

Redirected

0


Total reviews from the past 12 months

304

Star distribution by review source

How star ratings differ by review source from the past 12 months

Filter by

Reviews over time

How Shiprocket got its reviews in the past 12 months

Filter by
Nov-JanFeb-AprMay-JulAug-Oct

New reviews by star rating

How many new reviews (distributed by star rating) Shiprocket got each month in the past 12 months

Filter by
Nov-JanFeb-AprMay-JulAug-Oct

Reply behavior

How Shiprocket replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 1 week or less.

  • Has replied to 92% of their negative reviews.

Shiprocket’s flagging activity

How frequently Shiprocket flagged their reviews in the past 12 months

What's a flagged review?

  • Shiprocket may flag a review if they think it's in breach of Trustpilot's guidelines.

  • Shiprocket selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • Shiprocket flagged 128 of their reviews a total of 128 times.
  • 80% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

1

<1%

3-star

0

0%

2-star

1

<1%

1-star

126

98%

What happened to the 128 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

105

Reviews removed from trustpilot.com

23

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by Shiprocket

103

Reviewer resolved the breach of Trustpilot's guidelines

2

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

23

Reviewer didn't resolve the breach of Trustpilot's guidelines

0