Shiprocket Reviews 1,884

TrustScore 1.5 out of 5

1.7

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with various facets of the company's services. Consumers are particularly unhappy with the delivery service, citing issues such as missed deliveries and a lack of contact from delivery personnel. People also report negative experiences with customer service, highlighting difficulties in getting assistance and resolving issues. Consumers express frustration with the overall service quality, frequently mentioning problems with their orders. Many reviewers report issues related to contacting the company, indicating a breakdown in communication channels. The consensus among reviewers is notably strong, reinforcing the widespread nature of these concerns.

Based on these reviews

Rated 1 out of 5 stars

Ghatiya bahut hi ghatiya Mene noise company ke earbirds mangaye 3 din me aye aur open karke dekha to patthar nikla bahut galat kara he aag lagegi tumhari factory me uppar vala dikhayega tumhe harami... See more

Rated 1 out of 5 stars

I’m really not happy with the service lately. My parcels haven’t been picked up for the last three scheduled times. I received messages from the delivery person, but they never attempted to call o... See more

Rated 1 out of 5 stars

I did send parcel, they never called to the receiver and made it RTO without any delivery attempt and charged double. I am facing issue 2nd time , at first they lost my shipment valued over 33k and no... See more

Rated 1 out of 5 stars

In Transit: Your ENNTERPRISES order 7186138108 has reached your city, expected by 11th Sep Shiprocket. Not sure, this company is a right logistics company and looks like a scam. Worst Customer car... See more

Company replied

Rated 1 out of 5 stars

AWB: 2004954832 booked through Shiprocket Cargo on e-Kart Logistics has shown no movement since 5 September 2025 on its tracking page. It was estimated to be delivered on 30 August 2025 but not yet de... See more

Company replied

Rated 1 out of 5 stars

Worst... It has been more then 10 days.. maine order ki or 2 din se out of dilivery msg aarha hai...but I haven't get yet.. now they are saying that due to some reason we are going to deliver it Tommo... See more

Rated 1 out of 5 stars

THIRD CLASS SERVICES. DONT PROVIDE ANY SOLUTION IF COMPLAINS AGT COURIER. JUST INTIMATING YOU ON EMAIL THAT THEY ARE WORKING ON THE ISSUE. TAKES 7-8 DAYS TO SOLVE THE ISSUE AND PARCEL GET DELIVERED... See more

Company replied

Rated 1 out of 5 stars

Worst courier ever.They have my courier since last 12 days and are not delivering the same. Yesterday their customer service asked me to collect the courier from their office.On going their it was f... See more

Rated 1 out of 5 stars

This shit-rocket company should be shut down immediately. They are just trying to do something they can’t and wasting people’s time. Iam tired of waiting for my package to arrive. They have a wonderfu... See more

Company replied

Rated 1 out of 5 stars

My order has been delayed with the ridiculous excuse of a ‘network connection delayed’ or something similar. They don’t even provide a customer service number. I hope no one has to go through this—y... See more

Company replied

Rated 1 out of 5 stars

This company is fraudulent. They do not even attempt delivery and steal packages. Do not use; do not trust. This is basically a criminal operation. Further to this the “escalation team” simply send a... See more

Company replied

Rated 1 out of 5 stars

One of the fastest growing delivery scam network. Scammers all over the india are using this courier service for scams. They send other products instead of your product. Like face cream, soap for buyi... See more

Company replied

Rated 1 out of 5 stars

AWB:363395429185 was send on the 12th Sept 2025 and today is 25th Sept, until now it has not yet moved from the origin and the estimated date being 20th.If the Parcel started Walking by own, it woul... See more

Company replied

Rated 1 out of 5 stars

Very poor transparency throughout the shipping process and pathetic customer service. My ticket has been pending for more than a week with no intimation or resolution. Have had the same issues over an... See more

Rated 1 out of 5 stars

Your coustomer service is very very bad. There is no direct contact no. any person to clear confusion. Delevery person not picking call. Next time pl don't provide shiprocket service

Company replied

Rated 1 out of 5 stars

Shiprocket is by far the worst shipping platform I have ever used. Extremely pathetic experience – customer support is non-existent, and I was kept on call waiting for over an hour only to be disconne... See more

Company replied

Rated 1 out of 5 stars

Worst delivery service I have ever seen. I have ordered a product from Foxtale, whose delivery partner is Shiprocket. I ordered the product on 12/09/2025, and it is not delivered yet (30/09/2025). The... See more

Company replied

Rated 1 out of 5 stars

Fraud company playing with the people they didn't do their work honestly... Don't keep a single rs. In their wallet... This company fools the people.... My parcle first they say rearrange the courier... See more

Company replied

Rated 1 out of 5 stars

One of the Worst courier services, i got the call from Delivery boy, but he didn't came later i got the message to reschedule or cancel, i reschedule the delivery date, same thing happened. t... See more

Company replied

Rated 1 out of 5 stars

I have recently started My business, I use to do parcel from Indian Post, First time i have taken services from Shiprocket and in first parcel they are giving such bas service. it is 3 days delay i... See more

Company replied

Rated 1 out of 5 stars

Honestly the worst company! I made an order on astrotalk and they shipped it via Shiprocket. The delivery person never contacted me and marked the product delivered. When I reached out to astrota... See more

Company replied

Rated 1 out of 5 stars

Shiprocket delivery agent refused to deliver product even though it was in the office. This was specifically a Mangalore Kadri agent. He plainly admitted he does not want to deliver since it was... See more

Company replied

Rated 1 out of 5 stars

very worst courier system. my products arrived at September 15 itself but still they are taking time to deliver the products. Typically 20-30 Kms distance between the HUB and my location. still they c... See more

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Rated 1 out of 5 stars

Worst! Never use their service. I think their software have a big glitch. I created the shipment for shadowfax and without any reminder/alert they cancel my shipment, when i tried to ship again the s... See more

Company replied

Rated 1 out of 5 stars

worst app with worst support. They lost my parcel withoit proper confirmation. AWB SRAP7909456911 Even if they deliver.. charged high fees and took too many days to deliver. I never recommend this... See more

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Rated 1 out of 5 stars

Instead of delivering to the right place, the delivery person has went to a different location 1km away and asked me to come there in 10 mins. Asked him to return the package to the sender, but he den... See more

Company replied

Rated 1 out of 5 stars

We used Shiprocket for our shipment (AWB: 77980441475) which was picked on 23rd August, and till date (9th September) it has not been delivered. The only response from their customer support is t... See more

Company replied

Rated 1 out of 5 stars

The most unreliable company which doesn't care about customer service. From Delhi to Bangalore it took 8 days with several follow-ups, they do not care taking phone calls as well as mail response. Wro... See more

Company replied

Rated 1 out of 5 stars

Very bad experience. The delivery guys will simply put "consignee not available" without even contacting. Same happened twice so now it's clear it's repeatedly done by the delivery guys. I will stop o... See more

Company replied

Rated 1 out of 5 stars

10 days ago I received an email saying my package would be delivered by 7pm. I'm still waiting. It's clear to me that previous status updates have been made up. I've waited 30 days for this package no... See more

Company replied

Rated 1 out of 5 stars

I have purchased shirts from ZOP and the quality is very very poor.trying to raise the return request no one answers the call and no reply even to email request and complaint raised in the website. Th... See more

Rated 1 out of 5 stars

I was sending an international package for my business. Firstly, they don't provide any tracking link for the package. I have been calling customer service for 13 days and getting the same answer each... See more

Company replied

Rated 1 out of 5 stars

Worst Experience Ever! It has been 10days and my package is still not delivered. I have been continuously tracking it, but the status has not changed—it is stuck at Guwahati_Kalipahar_GW (Assam)... See more

Company replied

Rated 1 out of 5 stars

I am writing this review to formally raise a serious concern regarding AWB #19041791960771, which is currently showing as cancelled in your system. At no point was any request made from our end to... See more

Company replied

Rated 1 out of 5 stars

This is one of the worst Logistics aggregator companies. There is nothing in their hand. If your shipment stuck at courier for delivery and once you escalate it to shiprocket. They will simply keep sa... See more

Company replied

Rated 1 out of 5 stars

my parcel is shipped through shiprocket amd i didnt get it and its already been 3 days since i got the message that its out for delivery.I got a message that my parcel was delivered on 26th august but... See more

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Rated 1 out of 5 stars

Stopped using it after few shipments in 2020 due to hectic and irresponsible customer care services. Tried using it again in 2025 after 5 years and their customer care services haven’t even improved a... See more

Company replied

Rated 1 out of 5 stars

As a seller, we’ve experienced the same failures repeatedly, and it’s time others are warned: 1) Fake delivery attempts – Executives don’t even visit the customer, yet mark “customer unavai... See more

Rated 1 out of 5 stars

I would rate 0 if I could. I had 2 packages from 2 different vendors. Unfortunately both used Shiprocket. They wrote the wrong country code and insisted I give OTP. Send one they never reached out to... See more

Company replied

Rated 1 out of 5 stars

The worst customer support ever we had. For past 10 days we are trying to reach technical support but always only the support team comes in line and even they are not transferring the call to technic... See more

Company replied

Rated 1 out of 5 stars

Priya Chaudhary is the worst account manager ever. I shipped the items on 2 Sept, then I told her . he saidthat connect on 10th Sept, then I told her on 17th that she repeat same think , when I tol... See more

Company replied

Rated 1 out of 5 stars

Delivery barabar nahi h parsal k li a receiver available nahi h bol rahe h or self service milegi bol rahe h abhi tak parsal aaya nahi

Company replied

Rated 1 out of 5 stars

Not resposible, If the parcels was lost so they not accept there resposibility also not refund your amount. Very very disappointed

Rated 1 out of 5 stars

If possible, I would have given (-)5 star rating to this company named Shiprocket. I haven't experienced more irritating and pathetic service and customer care( customer torture in the... See more

Rated 1 out of 5 stars

i experience delivery issues with their service. my order was placed on 08 oct 25, now it is 16 oct, but i have not received my product. the order reached my city on 13th but still it is lying with... See more

Rated 1 out of 5 stars

pathetic service, fake weight discrepencies, incompetent customer care, cod remittance delay.....can not be worse than this

Rated 1 out of 5 stars

I order products regularly from India. I will never order from a vendor that uses Shiprocket. Endless delays — the last order that used Shiprocket sat in their warehouse in Delhi for 30 days before I... See more

Rated 1 out of 5 stars

I am disappointed and angry with this. I had ordered a vintage keychain camera which was for 499. i waited for 15 days. Finally it came and it came with a cheap dirty bottle. I gave money as COD as we... See more

Rated 1 out of 5 stars

Shiprocket is India’s worst/ fraud e-commerce logistics software providing automated shipping solutions where there is no solution of a problem of customer.they just want their profit .no one e... See more

Company replied

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Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. e-Commerce Solution Provider

Written by the company

Shiprocket is India’s best e-commerce logistics software providing automated shipping solutions.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Incompetent Customer Service

Very poor delivery service. This is the second time my order wasn’t delivered, even though I clearly asked the driver to call me before delivery. Instead, they keep claiming “customer not at home,” which is false — the driver is clearly going to the wrong place.

I’ve already contacted the seller, but it’s time the delivery company took responsibility. And please stop asking me to open an account — I shouldn’t need one just to fix your mistake.

Extremely disappointing experience.

October 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Worst logistics

Third class quality of manpower. The courier person stood on the main road and refused to do door delivery. Insisted on sending someone to come and pick up the package as he is with tempo. I requested my mum to go and pick up the parcel as i was at office. she went to the main road and waited for 20 mins but this guy jst left off and dint attended to my calls. +917715065087 this is his number. Till date my package is not delivered and now the delivery date is postponing automatically daily.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Never never never

Never never never, buy anything from any seller who are using this "Vahiyat" shipping service. They are never responsible for end customer. Just boycott this shipper company and all sellers as well who are connected with this............... Because both are just scamming with customers.

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

Not resposible

Not resposible, If the parcels was lost so they not accept there resposibility also not refund your amount. Very very disappointed

October 17, 2025
Unprompted review
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Rated 1 out of 5 stars

i experience delivery issues with courier partner bluedarttheir…

i experience delivery issues with their service.
my order was placed on 08 oct 25, now it is 16 oct, but i have not received my product. the order reached my city on 13th but still it is lying with bluedart, their customer service never picks up the phone or nor my issues is getting resolved.
Waybill No : 90255349251

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Fake delivery attempt and lost my shipment

I did send parcel, they never called to the receiver and made it RTO without any delivery attempt and charged double. I am facing issue 2nd time , at first they lost my shipment valued over 33k and nothing given back and no response from customer service.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

If possible, I would have given (-)5 star rating!

If possible, I would have given (-)5 star rating to this company named Shiprocket. I haven't experienced more irritating and pathetic service and customer care( customer torture in their case) than this in my life.

I had shipped a parcel to Poland to one of my customers using Shiprocket's SRX Economy Pro service. The estimated ETA given by Shiprocket was 8-15 days. They provided a tracking number that can be tracked using Shiprocket's tracking page.

I shipped the parcel on 26th September and it was expected to get delivered between 4-11 October according to the ETA given by Shiprocket. But there was no update of parcel on their tracking page since after 2nd October and the last location was Singapore. I tried raising a ticket for the knowing the current status of the shipment on 6th October as there was no update on tracking page.

Today is 14th October and the shipment status on the tracking page is still the same 'In Transit' and the location is also same as it was on 2nd October. During this time, I have raised tickets three times (with no benefit) and also spoken with their customer care representatives three times.

Every time they say, we have forwarded your concern to our team and our team will get back to you in 2-3 working days. During last eight days no one from Shiprocket got back to me with any solution.

And yes, on top of it, today a lady from Shiprocket called me and introduced herself as my account manager and then she said to me, " Sir, why have you not been placing any orders with us for some time?"

Listening to this, I was out of my mind and I asked her, did you even check my account before calling me? I recently placed an international order with your company, which has exceeded the ETA and is still undelivered, with no updates on the tracking page. I also told her about the tickets I raised. She said, "ok please share the details with me on Whatsapp, I'll get this resolved asap."

I shared the details with her immediately on Whatsapp and it's been a whole day and she has not even acknowledged my message on WhatsApp yet. Resolution seems a far-fetched idea.

They keep account managers not to take care of the services they offer, but only to bring more money out of a customer's pocket.

October 6, 2025
Unprompted review
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Rated 1 out of 5 stars

I order products regularly from India

I order products regularly from India. I will never order from a vendor that uses Shiprocket. Endless delays — the last order that used Shiprocket sat in their warehouse in Delhi for 30 days before I was forced to reverse the charges with the vendor.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

I have purchased shirts from ZOP and…

I have purchased shirts from ZOP and the quality is very very poor.trying to raise the return request no one answers the call and no reply even to email request and complaint raised in the website. This is one of the scam by this site. Don’t get into the trap.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Ghatiya bahut hi ghatiya

Ghatiya bahut hi ghatiya
Mene noise company ke earbirds mangaye 3 din me aye aur open karke dekha to patthar nikla bahut galat kara he aag lagegi tumhari factory me uppar vala dikhayega tumhe haramiyo haraam ka khane valo suaro

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

I’m really not happy with the service…

I’m really not happy with the service lately. My parcels haven’t been picked up for the last three scheduled times. I received messages from the delivery person, but they never attempted to call or visit the pickup location.

I also reached out to your support team multiple times, but there’s been no proper solution or follow-up. This has caused repeated delays and inconvenience.

Due to this consistent issue, I’ve decided not to use your service going forward.

September 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Worst..

Worst... It has been more then 10 days.. maine order ki or 2 din se out of dilivery msg aarha hai...but I haven't get yet.. now they are saying that due to some reason we are going to deliver it Tommorow... Very disappointed.. now I'm asking for refund but they are ignoring me...

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT

I am disappointed and angry with this. I had ordered a vintage keychain camera which was for 499. i waited for 15 days. Finally it came and it came with a cheap dirty bottle. I gave money as COD as well. I am contacting them and they are not replying. Please don't buy from here. THIS IS A SCAM.

October 3, 2025
Unprompted review
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Rated 1 out of 5 stars

ShipRocket’s delivery “system” is broken - seller beware

As a seller, we’ve experienced the same failures repeatedly, and it’s time others are warned:
1) Fake delivery attempts – Executives don’t even visit the customer, yet mark “customer unavailable.”
2) Return to Origin (RTO) scams – After 2–3 fake attempts, orders are pushed into RTO. These shipments then crawl through the system, only to finally be marked as “RTO Lost.” In plain words: parcels are being stolen while ShipRocket’s top management looks away.
3) Weight discrepancies – If your parcel does get delivered, brace yourself for inflated charges. Small envelopes are billed as 1–2 kg. The same product marked 500g one week is suddenly called 2kg the next. This inconsistency is not error - it’s daylight robbery.
4) Contradictory tracking updates – A package can go from Customer unavailable (when customer was at home) to → RTO to → Damaged Shipment Delivered → to “RTO Lost” once a complaint is raised, conveniently closing the case with no accountability.

📢 This is not an isolated case. Social media is flooded with small businesses reporting the same nightmare. Check ShipRocket’s tagged feed - it’s all out there.

ShipRocket’s template emails, delays, and silence from leadership confirm one thing: this is an unethical, unprofessional, and broken system. They are using dark tactics to earn money from small business owners.

🚫 Sellers beware: your parcels, your reputation, and your customers’ trust are at serious risk.
🚫 Do NOT integrate ShipRocket to your websites unless you want your business to bleed.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

My order has been delayed with the reason network connection delayed. Tracking number19041804095153

My order has been delayed with the ridiculous excuse of a ‘network connection delayed’ or something similar. They don’t even provide a customer service number. I hope no one has to go through this—your parcel is unlikely to reach you with Shiprocket

September 19, 2025
Unprompted review
Shiprocket logo

Reply from Shiprocket

Hello, I wanted to let you know that Shiprocket helps sellers select courier partners through our platform and also assist with tracking notifications. Please contact your seller directly for any assistance regarding your purchase. As per the courier partner, the shipment has been delivered. - FN

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