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Review summary
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Company details
Written by the company
Shiprocket is India’s best e-commerce logistics software providing automated shipping solutions.
Contact info
Plot No.B, Khasra - 360, Sultanpur, 110030, New Delhi, India
- 09266623006
- support@shiprocket.com
- www.shiprocket.in
Replied to 92% of negative reviews
Typically replies within 1 week
worst international shipping experience and a lot expensive
worst experience,

Reply from Shiprocket
Absolutely the worst of the lot...
EDIT: I wish I could give them less than 1 star rating, what a parroted response from the customer care! I have submitted all details already to them including the escalation email address. but absolutely no response.
MY SINCERE REQUEST TO ALL SMES WHO ARE TRYING TO SET THEIR BUSINESS UP - DO NOT RELY ON SHIPROCKET.
I have had to myself travel locally and deliver the package bought by my customer.
Absolutely the worst of the lot. Fancy app and everything. but when it comes to pick up - there is just no guarantee for someone to come and pick it up. they rely on their partners, who obviously want direct business and not go through sh*trocket.
I tried it once and its been 3 days already, awaiting for my shipment to be 'picked up'. As an MSME, it is not advisable to look at SHIPROCKET. They are unreliable, non-responsive, non-committal and just not worth it. They are the cheapest, but that comes with a lot of price!

Reply from Shiprocket
They consistently fail to deliver on…
They consistently fail to deliver on the scheduled date, even after escalations and multiple follow-ups. It's clear they have no regard for customers' parcels. This has been the worst delivery service I’ve ever encountered.

Reply from Shiprocket
The worst shipment options
The worst shipment options. Never make any shipment with this party. They are not only careless but also rude people. My shipment is not delivered, everyday same story. Today I will deliver. But today didn't came. Hopeless hopeless hopeless. Be careful. They are fraud.

Reply from Shiprocket
Parcels getting lost repeatedly
Parcels getting lost repeatedly, pathetic customer support.

Reply from Shiprocket
Pathetic company
Pathetic company. Which loots people with no real service. I did what Ravi Rana and Saurabh asked me to do, yet I lost Money in Lakhs. Pathetic company pathetic service. Never use Shiprocket. If you want more info, check my other comments.

Reply from Shiprocket
Worst Shipping Partner – Fake Charges & Poor Service
Shiprocket is unreliable. I faced fake weight charges with no valid proof, wrong RTOs, and fake delivery attempts. Once I was forced to accept the wrong package and sign the POD under pressure. Support is unhelpful and slow. Their courier partners are careless and cost me money and customers. Not recommended for serious businesses. Totally disappointed with the platform.

Reply from Shiprocket
⭐ 1 Star (Would give -5 if possible)
⭐ 1 Star (Would give -5 if possible)
Shiprocket is a disaster. Zero accountability, pathetic customer support, and a system that’s completely broken. Delivery partners mark fake NDRs like “customer not available” without trying, and Shiprocket just accepts it blindly.
No penalties, no follow-up — just automated nonsense while sellers lose money, time, and reputation. They can’t even charge their own courier partners for failures, yet they’re quick to deduct charges from sellers.
Why should we pay for your incompetence? Every failed delivery becomes our problem. Our customers suffer, our products return damaged, and all Shiprocket does is shrug.
This platform is unreliable, unprofessional, and a liability to any business. If you care about your brand, stay far away from Shiprocket.

Reply from Shiprocket
Worst app ever
Worst app ever. There are always delays in pickup and delivery. They constantly lie about updates. I wish I could give them zero stars.

Reply from Shiprocket
Extremely disappointed with the…
Extremely disappointed with the customer support! ₹40,000 of mine has been put on hold without any valid reason, and now there’s absolutely no response from their team. This kind of careless and irresponsible behavior is unacceptable. I’m left with no option but to raise this on every social media platform. This feels nothing short of fraud – customers deserve better!

Reply from Shiprocket
Shiprocket Review: Disappointing Experience
As a seller, I decided to give Shiprocket a try, and unfortunately, my experience has been nothing short of frustrating. Here's a breakdown of my issues:
First Order Cancellation: My first order was cancelled, and the reason given was that the seller was unavailable and the contact number was not reachable. The problem is, I never received any calls from the courier, so I don't even know what went wrong. It was a confusing situation, and I had no clear explanation as to why the delivery failed.
Second Order Issues: For my second order, I was hopeful that the service would work as expected. However, although the system showed that the order was picked up, the courier never showed up. This left me wondering whether the logistics team even made an attempt to pick it up or if there was a communication breakdown somewhere along the way.
Customer Support Frustrations: When I reached out to Shiprocket's customer support, the response was far from helpful. They essentially blamed me for the issues, rather than taking any responsibility or offering a solution. I asked for a refund to my wallet, and they assured me it would take about 2 days to process. Well, it’s now been two weeks, and I’ve still not received the refund. I’ve lost 500 INR, which is a significant amount for a small business owner like me.
Glad I Didn’t Invest More: Thankfully, I didn’t make a larger investment initially, as I was considering putting in 2000 INR. A friend advised me to start small, and I’m glad I listened to that advice.
Overall, my experience with Shiprocket has been extremely disappointing. The platform failed to deliver on both the shipping and customer service front. I would caution other sellers to think twice before using Shiprocket, especially if you're relying on it for timely deliveries and efficient support.

Reply from Shiprocket
Pathetic service
Worst experience i ever had worst platform pathetic service misplaced my parcel & showing delivered i haven't got my parcel untrustworthy logistics platform for them customer means nothing don't care abt it

Reply from Shiprocket
Extremely disappointing experience with…
Extremely disappointing experience with Shiprocket.
I shipped a critical medical package on 4th July 2025. As of 17th July, it is stuck in Mohali with no delivery or real update.
I spoke with three support agents – Viral, Ubaid, and Akash – and all gave conflicting responses. One said it’s out for delivery, another claimed RTO was initiated without informing me.
This lack of accountability and miscommunication has put a patient’s health at risk and damaged my reputation as a healthcare provider. No refund, no compensation, no ownership.
Would not recommend Shiprocket for time-sensitive or critical deliveries.

Reply from Shiprocket
I've had a consistently frustrating experience…
I've had a consistently frustrating experience with Shiprocket. Here are just a few major issues:
Delayed Deliveries: Over 90% of my shipments are never delivered on time. This has caused serious issues with customer satisfaction on my end.
Pickup Delays: Scheduled pickups are frequently missed or delayed without any explanation.
Lost Parcels: There have been multiple instances of parcels getting lost, often the same ones repeatedly.
Terrible Customer Service: Customer support is almost non-existent. Getting help or a resolution is incredibly difficult, and most of the time they just pass the blame.
Poor Tracking: Around 80% of the time, the parcel status is not updated on the portal, leaving both me and my customers in the dark.
Shiprocket has been extremely unreliable for my business. I do not recommend it if you value timely delivery, transparency, or proper support.

Reply from Shiprocket
Very very poor quality delivered and 2…
Very very poor quality delivered and 2 Nos Track pant received instead of 3 Nos. I want to contact with them but phone number of Naaptol received from their website and have not ordered number which I ordered. I would like to return the same but no action found in their website.

Reply from Shiprocket
I ordered shoes with Bata with this…
I ordered shoes with Bata with this courier, they stole the shoes and delivered empty Hush Puppies. Such a fraudster logistics brand. Totally shameful and unethical. The delivery guy was in a rush as soon as i gave the OTP. the box seemed quite light and i was doubting the entire ordeal, when we opened the shoes (these were packed at the BATA stores) and this vendor not only stole the shoes but sent one shoes a Mojri which Bata doesnot manufacture. It means its a racket they are running to fraud and cheat such big brands and consumers. Never go for this brand. I was surprised how Bata even chose them for delivering a Hush Puppies.

Reply from Shiprocket
Fraud company
Fraud company. No support. No response. Customer care do not answer. They collect payments for fraudsters. They run an online scam. Do not purchase anything from any site that is run by Shiprocket. They should be behind bars.

Reply from Shiprocket
Shiprocket: A fake company
Not received my swags from 6 months.Very fake company

Reply from Shiprocket
very bad i had wated around 10 min in…
very bad i had wated around 10 min in call to connect still not connect with support team, pick was very late, delevery also too late

Reply from Shiprocket
Scam company.From last 4 days everyday…
Scam company.From last 4 days everyday they call to deliver the order but they done come.Today someone came and asked for rs 8699 first as my order was partially paid for.He said he will not show the product till paid This is all scam company operating with Anikmart who again is a fraud They take money and don't respond.Anikmart and shiprocket are both scam and fraud

Reply from Shiprocket
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