Shiprocket Reviews 1,884

TrustScore 1.5 out of 5

1.7

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with various facets of the company's services. Consumers are particularly unhappy with the delivery service, citing issues such as missed deliveries and a lack of contact from delivery personnel. People also report negative experiences with customer service, highlighting difficulties in getting assistance and resolving issues. Consumers express frustration with the overall service quality, frequently mentioning problems with their orders. Many reviewers report issues related to contacting the company, indicating a breakdown in communication channels. The consensus among reviewers is notably strong, reinforcing the widespread nature of these concerns.

Based on these reviews

Rated 1 out of 5 stars

Ghatiya bahut hi ghatiya Mene noise company ke earbirds mangaye 3 din me aye aur open karke dekha to patthar nikla bahut galat kara he aag lagegi tumhari factory me uppar vala dikhayega tumhe harami... See more

Rated 1 out of 5 stars

I’m really not happy with the service lately. My parcels haven’t been picked up for the last three scheduled times. I received messages from the delivery person, but they never attempted to call o... See more

Rated 1 out of 5 stars

I did send parcel, they never called to the receiver and made it RTO without any delivery attempt and charged double. I am facing issue 2nd time , at first they lost my shipment valued over 33k and no... See more

Rated 1 out of 5 stars

In Transit: Your ENNTERPRISES order 7186138108 has reached your city, expected by 11th Sep Shiprocket. Not sure, this company is a right logistics company and looks like a scam. Worst Customer car... See more

Company replied

Rated 1 out of 5 stars

AWB: 2004954832 booked through Shiprocket Cargo on e-Kart Logistics has shown no movement since 5 September 2025 on its tracking page. It was estimated to be delivered on 30 August 2025 but not yet de... See more

Company replied

Rated 1 out of 5 stars

Worst... It has been more then 10 days.. maine order ki or 2 din se out of dilivery msg aarha hai...but I haven't get yet.. now they are saying that due to some reason we are going to deliver it Tommo... See more

Rated 1 out of 5 stars

THIRD CLASS SERVICES. DONT PROVIDE ANY SOLUTION IF COMPLAINS AGT COURIER. JUST INTIMATING YOU ON EMAIL THAT THEY ARE WORKING ON THE ISSUE. TAKES 7-8 DAYS TO SOLVE THE ISSUE AND PARCEL GET DELIVERED... See more

Company replied

Rated 1 out of 5 stars

Worst courier ever.They have my courier since last 12 days and are not delivering the same. Yesterday their customer service asked me to collect the courier from their office.On going their it was f... See more

Rated 1 out of 5 stars

This shit-rocket company should be shut down immediately. They are just trying to do something they can’t and wasting people’s time. Iam tired of waiting for my package to arrive. They have a wonderfu... See more

Company replied

Rated 1 out of 5 stars

My order has been delayed with the ridiculous excuse of a ‘network connection delayed’ or something similar. They don’t even provide a customer service number. I hope no one has to go through this—y... See more

Company replied

Rated 1 out of 5 stars

This company is fraudulent. They do not even attempt delivery and steal packages. Do not use; do not trust. This is basically a criminal operation. Further to this the “escalation team” simply send a... See more

Company replied

Rated 1 out of 5 stars

One of the fastest growing delivery scam network. Scammers all over the india are using this courier service for scams. They send other products instead of your product. Like face cream, soap for buyi... See more

Company replied

Rated 1 out of 5 stars

AWB:363395429185 was send on the 12th Sept 2025 and today is 25th Sept, until now it has not yet moved from the origin and the estimated date being 20th.If the Parcel started Walking by own, it woul... See more

Company replied

Rated 1 out of 5 stars

Very poor transparency throughout the shipping process and pathetic customer service. My ticket has been pending for more than a week with no intimation or resolution. Have had the same issues over an... See more

Rated 1 out of 5 stars

Your coustomer service is very very bad. There is no direct contact no. any person to clear confusion. Delevery person not picking call. Next time pl don't provide shiprocket service

Company replied

Rated 1 out of 5 stars

Shiprocket is by far the worst shipping platform I have ever used. Extremely pathetic experience – customer support is non-existent, and I was kept on call waiting for over an hour only to be disconne... See more

Company replied

Rated 1 out of 5 stars

Worst delivery service I have ever seen. I have ordered a product from Foxtale, whose delivery partner is Shiprocket. I ordered the product on 12/09/2025, and it is not delivered yet (30/09/2025). The... See more

Company replied

Rated 1 out of 5 stars

Fraud company playing with the people they didn't do their work honestly... Don't keep a single rs. In their wallet... This company fools the people.... My parcle first they say rearrange the courier... See more

Company replied

Rated 1 out of 5 stars

One of the Worst courier services, i got the call from Delivery boy, but he didn't came later i got the message to reschedule or cancel, i reschedule the delivery date, same thing happened. t... See more

Company replied

Rated 1 out of 5 stars

I have recently started My business, I use to do parcel from Indian Post, First time i have taken services from Shiprocket and in first parcel they are giving such bas service. it is 3 days delay i... See more

Company replied

Rated 1 out of 5 stars

Honestly the worst company! I made an order on astrotalk and they shipped it via Shiprocket. The delivery person never contacted me and marked the product delivered. When I reached out to astrota... See more

Company replied

Rated 1 out of 5 stars

Shiprocket delivery agent refused to deliver product even though it was in the office. This was specifically a Mangalore Kadri agent. He plainly admitted he does not want to deliver since it was... See more

Company replied

Rated 1 out of 5 stars

very worst courier system. my products arrived at September 15 itself but still they are taking time to deliver the products. Typically 20-30 Kms distance between the HUB and my location. still they c... See more

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Rated 1 out of 5 stars

Worst! Never use their service. I think their software have a big glitch. I created the shipment for shadowfax and without any reminder/alert they cancel my shipment, when i tried to ship again the s... See more

Company replied

Rated 1 out of 5 stars

worst app with worst support. They lost my parcel withoit proper confirmation. AWB SRAP7909456911 Even if they deliver.. charged high fees and took too many days to deliver. I never recommend this... See more

Company replied

Rated 1 out of 5 stars

Instead of delivering to the right place, the delivery person has went to a different location 1km away and asked me to come there in 10 mins. Asked him to return the package to the sender, but he den... See more

Company replied

Rated 1 out of 5 stars

We used Shiprocket for our shipment (AWB: 77980441475) which was picked on 23rd August, and till date (9th September) it has not been delivered. The only response from their customer support is t... See more

Company replied

Rated 1 out of 5 stars

The most unreliable company which doesn't care about customer service. From Delhi to Bangalore it took 8 days with several follow-ups, they do not care taking phone calls as well as mail response. Wro... See more

Company replied

Rated 1 out of 5 stars

Very bad experience. The delivery guys will simply put "consignee not available" without even contacting. Same happened twice so now it's clear it's repeatedly done by the delivery guys. I will stop o... See more

Company replied

Rated 1 out of 5 stars

10 days ago I received an email saying my package would be delivered by 7pm. I'm still waiting. It's clear to me that previous status updates have been made up. I've waited 30 days for this package no... See more

Company replied

Rated 1 out of 5 stars

I have purchased shirts from ZOP and the quality is very very poor.trying to raise the return request no one answers the call and no reply even to email request and complaint raised in the website. Th... See more

Rated 1 out of 5 stars

I was sending an international package for my business. Firstly, they don't provide any tracking link for the package. I have been calling customer service for 13 days and getting the same answer each... See more

Company replied

Rated 1 out of 5 stars

Worst Experience Ever! It has been 10days and my package is still not delivered. I have been continuously tracking it, but the status has not changed—it is stuck at Guwahati_Kalipahar_GW (Assam)... See more

Company replied

Rated 1 out of 5 stars

I am writing this review to formally raise a serious concern regarding AWB #19041791960771, which is currently showing as cancelled in your system. At no point was any request made from our end to... See more

Company replied

Rated 1 out of 5 stars

This is one of the worst Logistics aggregator companies. There is nothing in their hand. If your shipment stuck at courier for delivery and once you escalate it to shiprocket. They will simply keep sa... See more

Company replied

Rated 1 out of 5 stars

my parcel is shipped through shiprocket amd i didnt get it and its already been 3 days since i got the message that its out for delivery.I got a message that my parcel was delivered on 26th august but... See more

Company replied

Rated 1 out of 5 stars

Stopped using it after few shipments in 2020 due to hectic and irresponsible customer care services. Tried using it again in 2025 after 5 years and their customer care services haven’t even improved a... See more

Company replied

Rated 1 out of 5 stars

As a seller, we’ve experienced the same failures repeatedly, and it’s time others are warned: 1) Fake delivery attempts – Executives don’t even visit the customer, yet mark “customer unavai... See more

Rated 1 out of 5 stars

I would rate 0 if I could. I had 2 packages from 2 different vendors. Unfortunately both used Shiprocket. They wrote the wrong country code and insisted I give OTP. Send one they never reached out to... See more

Company replied

Rated 1 out of 5 stars

The worst customer support ever we had. For past 10 days we are trying to reach technical support but always only the support team comes in line and even they are not transferring the call to technic... See more

Company replied

Rated 1 out of 5 stars

Priya Chaudhary is the worst account manager ever. I shipped the items on 2 Sept, then I told her . he saidthat connect on 10th Sept, then I told her on 17th that she repeat same think , when I tol... See more

Company replied

Rated 1 out of 5 stars

Delivery barabar nahi h parsal k li a receiver available nahi h bol rahe h or self service milegi bol rahe h abhi tak parsal aaya nahi

Company replied

Rated 1 out of 5 stars

Not resposible, If the parcels was lost so they not accept there resposibility also not refund your amount. Very very disappointed

Rated 1 out of 5 stars

If possible, I would have given (-)5 star rating to this company named Shiprocket. I haven't experienced more irritating and pathetic service and customer care( customer torture in the... See more

Rated 1 out of 5 stars

i experience delivery issues with their service. my order was placed on 08 oct 25, now it is 16 oct, but i have not received my product. the order reached my city on 13th but still it is lying with... See more

Rated 1 out of 5 stars

pathetic service, fake weight discrepencies, incompetent customer care, cod remittance delay.....can not be worse than this

Rated 1 out of 5 stars

I order products regularly from India. I will never order from a vendor that uses Shiprocket. Endless delays — the last order that used Shiprocket sat in their warehouse in Delhi for 30 days before I... See more

Rated 1 out of 5 stars

I am disappointed and angry with this. I had ordered a vintage keychain camera which was for 499. i waited for 15 days. Finally it came and it came with a cheap dirty bottle. I gave money as COD as we... See more

Rated 1 out of 5 stars

Shiprocket is India’s worst/ fraud e-commerce logistics software providing automated shipping solutions where there is no solution of a problem of customer.they just want their profit .no one e... See more

Company replied

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Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. e-Commerce Solution Provider

Written by the company

Shiprocket is India’s best e-commerce logistics software providing automated shipping solutions.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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Replied to 92% of negative reviews

Typically replies within 1 week


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Rated 1 out of 5 stars

Absolutely the worst of the lot...

EDIT: I wish I could give them less than 1 star rating, what a parroted response from the customer care! I have submitted all details already to them including the escalation email address. but absolutely no response.

MY SINCERE REQUEST TO ALL SMES WHO ARE TRYING TO SET THEIR BUSINESS UP - DO NOT RELY ON SHIPROCKET.

I have had to myself travel locally and deliver the package bought by my customer.

Absolutely the worst of the lot. Fancy app and everything. but when it comes to pick up - there is just no guarantee for someone to come and pick it up. they rely on their partners, who obviously want direct business and not go through sh*trocket.
I tried it once and its been 3 days already, awaiting for my shipment to be 'picked up'. As an MSME, it is not advisable to look at SHIPROCKET. They are unreliable, non-responsive, non-committal and just not worth it. They are the cheapest, but that comes with a lot of price!

July 28, 2025
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Reply from Shiprocket

Hi, I comprehend your concern and I have highlighted this as feedback to the courier partner. Please accept my sincere apologies for the inconvenience caused. -FN, Team Shiprocket

Rated 1 out of 5 stars

They consistently fail to deliver on…

They consistently fail to deliver on the scheduled date, even after escalations and multiple follow-ups. It's clear they have no regard for customers' parcels. This has been the worst delivery service I’ve ever encountered.

July 23, 2025
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

The worst shipment options

The worst shipment options. Never make any shipment with this party. They are not only careless but also rude people. My shipment is not delivered, everyday same story. Today I will deliver. But today didn't came. Hopeless hopeless hopeless. Be careful. They are fraud.

July 25, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

Parcels getting lost repeatedly

Parcels getting lost repeatedly, pathetic customer support.

July 9, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

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Rated 1 out of 5 stars

Pathetic company

Pathetic company. Which loots people with no real service. I did what Ravi Rana and Saurabh asked me to do, yet I lost Money in Lakhs. Pathetic company pathetic service. Never use Shiprocket. If you want more info, check my other comments.

July 25, 2025
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. I am arranging a callback from the team to further address this issue. Please allow me time till 2nd Aug, 2025 to get back with an update on this. - FN

Rated 1 out of 5 stars

Worst Shipping Partner – Fake Charges & Poor Service

Shiprocket is unreliable. I faced fake weight charges with no valid proof, wrong RTOs, and fake delivery attempts. Once I was forced to accept the wrong package and sign the POD under pressure. Support is unhelpful and slow. Their courier partners are careless and cost me money and customers. Not recommended for serious businesses. Totally disappointed with the platform.

July 8, 2025
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

⭐ 1 Star (Would give -5 if possible)

⭐ 1 Star (Would give -5 if possible)

Shiprocket is a disaster. Zero accountability, pathetic customer support, and a system that’s completely broken. Delivery partners mark fake NDRs like “customer not available” without trying, and Shiprocket just accepts it blindly.

No penalties, no follow-up — just automated nonsense while sellers lose money, time, and reputation. They can’t even charge their own courier partners for failures, yet they’re quick to deduct charges from sellers.

Why should we pay for your incompetence? Every failed delivery becomes our problem. Our customers suffer, our products return damaged, and all Shiprocket does is shrug.

This platform is unreliable, unprofessional, and a liability to any business. If you care about your brand, stay far away from Shiprocket.

July 24, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

Worst app ever

Worst app ever. There are always delays in pickup and delivery. They constantly lie about updates. I wish I could give them zero stars.

February 23, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

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Rated 1 out of 5 stars

Extremely disappointed with the…

Extremely disappointed with the customer support! ₹40,000 of mine has been put on hold without any valid reason, and now there’s absolutely no response from their team. This kind of careless and irresponsible behavior is unacceptable. I’m left with no option but to raise this on every social media platform. This feels nothing short of fraud – customers deserve better!

July 22, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

Shiprocket Review: Disappointing Experience

As a seller, I decided to give Shiprocket a try, and unfortunately, my experience has been nothing short of frustrating. Here's a breakdown of my issues:

First Order Cancellation: My first order was cancelled, and the reason given was that the seller was unavailable and the contact number was not reachable. The problem is, I never received any calls from the courier, so I don't even know what went wrong. It was a confusing situation, and I had no clear explanation as to why the delivery failed.

Second Order Issues: For my second order, I was hopeful that the service would work as expected. However, although the system showed that the order was picked up, the courier never showed up. This left me wondering whether the logistics team even made an attempt to pick it up or if there was a communication breakdown somewhere along the way.

Customer Support Frustrations: When I reached out to Shiprocket's customer support, the response was far from helpful. They essentially blamed me for the issues, rather than taking any responsibility or offering a solution. I asked for a refund to my wallet, and they assured me it would take about 2 days to process. Well, it’s now been two weeks, and I’ve still not received the refund. I’ve lost 500 INR, which is a significant amount for a small business owner like me.

Glad I Didn’t Invest More: Thankfully, I didn’t make a larger investment initially, as I was considering putting in 2000 INR. A friend advised me to start small, and I’m glad I listened to that advice.

Overall, my experience with Shiprocket has been extremely disappointing. The platform failed to deliver on both the shipping and customer service front. I would caution other sellers to think twice before using Shiprocket, especially if you're relying on it for timely deliveries and efficient support.

July 4, 2025
Unprompted review
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Reply from Shiprocket

Dear , We wish to inform you that Shiprocket helps in shipping goods from one destination to another and we do not sell goods. However, we want to help you in resolving your concern. Kindly email us at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you. -FN, Team Shiprocket

Rated 1 out of 5 stars

Pathetic service

Worst experience i ever had worst platform pathetic service misplaced my parcel & showing delivered i haven't got my parcel untrustworthy logistics platform for them customer means nothing don't care abt it

July 20, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

Extremely disappointing experience with…

Extremely disappointing experience with Shiprocket.
I shipped a critical medical package on 4th July 2025. As of 17th July, it is stuck in Mohali with no delivery or real update.

I spoke with three support agents – Viral, Ubaid, and Akash – and all gave conflicting responses. One said it’s out for delivery, another claimed RTO was initiated without informing me.

This lack of accountability and miscommunication has put a patient’s health at risk and damaged my reputation as a healthcare provider. No refund, no compensation, no ownership.

Would not recommend Shiprocket for time-sensitive or critical deliveries.

July 17, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

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Rated 1 out of 5 stars

I've had a consistently frustrating experience…

I've had a consistently frustrating experience with Shiprocket. Here are just a few major issues:

Delayed Deliveries: Over 90% of my shipments are never delivered on time. This has caused serious issues with customer satisfaction on my end.

Pickup Delays: Scheduled pickups are frequently missed or delayed without any explanation.

Lost Parcels: There have been multiple instances of parcels getting lost, often the same ones repeatedly.

Terrible Customer Service: Customer support is almost non-existent. Getting help or a resolution is incredibly difficult, and most of the time they just pass the blame.

Poor Tracking: Around 80% of the time, the parcel status is not updated on the portal, leaving both me and my customers in the dark.

Shiprocket has been extremely unreliable for my business. I do not recommend it if you value timely delivery, transparency, or proper support.

July 16, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

Very very poor quality delivered and 2…

Very very poor quality delivered and 2 Nos Track pant received instead of 3 Nos. I want to contact with them but phone number of Naaptol received from their website and have not ordered number which I ordered. I would like to return the same but no action found in their website.

July 16, 2025
Unprompted review
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Reply from Shiprocket

Dear , We wish to inform you that Shiprocket helps in shipping goods from one destination to another and we do not sell goods. However, we want to help you in resolving your concern. Kindly email us at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you. -FN, Team Shiprocket

Rated 1 out of 5 stars

I ordered shoes with Bata with this…

I ordered shoes with Bata with this courier, they stole the shoes and delivered empty Hush Puppies. Such a fraudster logistics brand. Totally shameful and unethical. The delivery guy was in a rush as soon as i gave the OTP. the box seemed quite light and i was doubting the entire ordeal, when we opened the shoes (these were packed at the BATA stores) and this vendor not only stole the shoes but sent one shoes a Mojri which Bata doesnot manufacture. It means its a racket they are running to fraud and cheat such big brands and consumers. Never go for this brand. I was surprised how Bata even chose them for delivering a Hush Puppies.

July 15, 2025
Unprompted review
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Reply from Shiprocket

Dear , We wish to inform you that Shiprocket helps in shipping goods from one destination to another and we do not sell goods. However, we want to help you in resolving your concern. Kindly email us at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you. -FN, Team Shiprocket

Rated 1 out of 5 stars

Fraud company

Fraud company. No support. No response. Customer care do not answer. They collect payments for fraudsters. They run an online scam. Do not purchase anything from any site that is run by Shiprocket. They should be behind bars.

July 1, 2025
Unprompted review
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Reply from Shiprocket

Dear , We wish to inform you that Shiprocket helps in shipping goods from one destination to another and we do not sell goods. However, we want to help you in resolving your concern. Kindly email us at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you. -FN, Team Shiprocket

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Rated 1 out of 5 stars

Shiprocket: A fake company

Not received my swags from 6 months.Very fake company

July 15, 2025
Unprompted review
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Reply from Shiprocket

Dear , We wish to inform you that Shiprocket helps in shipping goods from one destination to another and we do not sell goods. However, we want to help you in resolving your concern. Kindly email us at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you. -FN, Team Shiprocket

Rated 1 out of 5 stars

very bad i had wated around 10 min in…

very bad i had wated around 10 min in call to connect still not connect with support team, pick was very late, delevery also too late

July 14, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

Scam company.From last 4 days everyday…

Scam company.From last 4 days everyday they call to deliver the order but they done come.Today someone came and asked for rs 8699 first as my order was partially paid for.He said he will not show the product till paid This is all scam company operating with Anikmart who again is a fraud They take money and don't respond.Anikmart and shiprocket are both scam and fraud

July 13, 2025
Unprompted review
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Reply from Shiprocket

Dear , We wish to inform you that Shiprocket helps in shipping goods from one destination to another and we do not sell goods. However, we want to help you in resolving your concern. Kindly email us at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you. -FN, Team Shiprocket

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