IndianAnalyzer

India

Reviews

Review of Shiprocket


Rated 2 out of 5 stars

Most Reviews with 5 stars seem to be…

Most Reviews with 5 stars seem to be written by there own members because shiprocket is not delivery service its middle man between delivery service and sellers looking to deliver products.

From a New-Seller to whoever is going to use the service Here is my review:
The app gives you best pricing across the nation per 500grams but note what they did not mention is 500grams is not your item weight but your volumetric weight so if box size is big which means if product is 500grams and box volume size caculation gives 2KG. You will be charged for 2KG. Most of sellers complain that they get charged extra and thats true,, Even if size volume charge is showing 2KG you will be somtimes get penality and be asked to pay for 5-7.5KG. I had a box with 2.8KG volume weight and was charged for 7.5KG. So I paid 275rs first when I placed the delivery and later I was charged 380rs extra. 655rs for 2.8KG volume metric order,, Original weight was 1.1KG, Charged weight 2.8KG + EXTRA Charge for 4.7KG.

Now shiprocket is not the one who do this but the delivery service provider but what they lack in is support for it,, They will completely deny ur request if you dispute it. They dont care about evidence you provide,, for them the delivery partner have showed them the scanned box (( which even they can alter accordingly )).

This will never be solved until Shiprocket themself becomes a delivery service provider for now they are just middleman. So its better to contact ur nearest delivery partners and tell them ur box sizes and get estimated prices. Online its not shiprocket scamming but the delivery partners just miss-using shiprocket.

August 4, 2025
Unprompted review

Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket