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Review summary
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Company details
Written by the company
Shiprocket is India’s best e-commerce logistics software providing automated shipping solutions.
Contact info
Plot No.B, Khasra - 360, Sultanpur, 110030, New Delhi, India
- 09266623006
- support@shiprocket.com
- www.shiprocket.in
Replied to 92% of negative reviews
Typically replies within 1 week
punctuality is pathetic , service is too bad
I have recently started My business, I use to do parcel from Indian Post, First time i have taken services from Shiprocket and in first parcel they are giving such bas service. it is 3 days delay in pick up and still parcel is not picked up. Whenever you call to call center there is long queue no one receive calls.
do not go for services from this plateform
My AWM number is :AWB# FH005578590IN
and i am fedup by taking follow ups.

Reply from Shiprocket
Pickup scheduled like 6 days ago and…
Pickup scheduled like 6 days ago and still no pickup done. Everyday they send the same message that pickup will be done today but no one ever shows up. My shop is always open (from 8 AM till 10 pm). But the Delhivery guy never shows up leading to loss of business. Worst service ever.

Reply from Shiprocket
THIS IS TOTALY FROUD COMPANY THIS IS…
THIS IS TOTALY FROUD COMPANY THIS IS DIGITAL SCAN DONY BUY SERIVER ANY ONE FOR THIS COMPANY

Reply from Shiprocket
Consignment not delivered
Consignment not delivered. Zero customer support. Only messages regarding delivery and no delivery attempts.

Reply from Shiprocket
Worst experience with Shiprocket
Worst experience with Shiprocket. Their customer care are very unprofessional. My shipment was in transit for more than 15 days through Shadowfax and after 17 days they marked it as lost.

Reply from Shiprocket
Worst delivery service ever!!
Worst delivery service ever. Thrice they marked my order as cancelled without even trying to deliver. Fake updates, careless staff, zero accountability. Shiprocket is completely unreliable – never trust them.
I would have even given them a rating in negative.

Reply from Shiprocket
It's a fraud company.Don't buy any…
It's a fraud company.Don't buy any products from this website. They sell 200 rupees saree in the rupees of 1500-2000. They are completely different what you see in their website. I had raised return request. They receive the product what I have already paid but they don't give the product till now.My total money(rs.1599) has gone wasted. Everyone should file a case against ZariKnyaa & Shiprocket & you can't connect with them through whatsapp or mail or phone.Purely rubbish & fraud company.

Reply from Shiprocket
They r scammers
They r scammers. Fraudsters. Delivering wrong products to the homes of innocent middle class and scamming them up. Din dihade loot! Typical lutere!!!!

Reply from Shiprocket
Shiprocket is India’s worst/ fraud…
Shiprocket is India’s worst/ fraud e-commerce logistics software providing automated shipping solutions where there is no solution of a problem of customer.they just want their profit .no one exit there is company to listen.
Just automatic response .
Neither supplier nor service provider are listening.
All number available on net doesn't exist.
Total loss of money and time.
Better use other app which are listening at least.
No response even after sending so many mail on escalationshiprocket.com,supportshiprocket.in,supportshiprocket.com

Reply from Shiprocket
Never book any type of packages by the ship rocket app.
When you check for booking they show a delivery date of 4days, but when you book your parcel with them they change the delivery date to higher days approx 7 to 10 after they pick up the package. When you ask them for the contact number of the delivery hub they deny to give the number of the delivery agent.

Reply from Shiprocket
Cheater delivery service
As a new e-commerce startup, I sent my first three orders through Shiprocket. None of them were delivered.
For one Mumbai order, Shiprocket claimed the customer refused delivery after three attempts. When I spoke to my customer on a conference call with Shiprocket’s support, she confirmed no one had ever attempted delivery over a 25-day period.
Shiprocket proceeded with their RTO policy, resulting in a loss of my customer and a financial hit to my business. This experience taught me a hard lesson: for small businesses, reliable logistics are non-negotiable. Don’t compromise on quality for cost.

Reply from Shiprocket
The experience is so so poor and sad to…
The experience is so so poor and sad to see their services are so bad, contact numebr are not working courier partners are so irresponsible to deliver the parcel on time
Had the worst experience ever

Reply from Shiprocket
worst and pathetic service
worst service. mostly they do not call to customer and get it retuned to office to charge rto charges. They called to one of my customer and said to collect it from 45 km distance (DTDC). it was 17 kg parcel.
their customer care waiting is 20-30 min. after then they create only ticket which is of no use. no solution at all. worst and pathetic SHIPROCKET

Reply from Shiprocket
Poor service experience worst service…
Poor service experience worst service ever

Reply from Shiprocket
What did I order
What did I order, what did I get? I am very disappointed and when I complained neither did I get a reply nor any reply.

Reply from Shiprocket
Shiprocket delivery agent refused to…
Shiprocket delivery agent refused to deliver product even though it was in the office. This was specifically a Mangalore Kadri agent.
He plainly admitted he does not want to deliver since it was few minutes away from normal route.
Shiprocket cannot be trusted if they allow such behaviour.

Reply from Shiprocket
Work service
Work service, no professionalism.
They didn't even tried to deliver the consignment and falsely updating that customer has refused to take delivery.
JUST SHUT DOWN YOUR SERVICES.
FRAUDSTERS

Reply from Shiprocket
NO SUPPORT
NO CONTACT NUMBER, ADDRESS, AUTO MAIL REPLAY. TAKING THE PARCELS FROM UNKNOWN VENDORDS. WHOM YOU CANT TRACK. THIS COURIER COMPANY DONT GIVE ANY DETAILS.

Reply from Shiprocket
Never seen such unprofessionalism....
One of the Worst courier services,
i got the call from Delivery boy, but he didn't came
later i got the message to reschedule or cancel,
i reschedule the delivery date, same thing happened.
till now product not delivered and i have paid 10% of product price. and when i check the tracking details
no pending delivery showing, i called the customer care but that no is not working.
never seen such unprofessionalism....

Reply from Shiprocket
I would put 0 Star if I could.
I was sending an international package for my business. Firstly, they don't provide any tracking link for the package. I have been calling customer service for 13 days and getting the same answer each time "we will update you within 1-2 days". When I mentioned that it's been many days since I am calling, they would just say SORRY I DON'T HAVE ANY ANSWER AT THE MOMENT. I have lost my reputation, peace of mind and customer's bad review on my business is cherry on top. As a seller I would never recommend this company.

Reply from Shiprocket
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