Shiprocket Reviews 1,884

TrustScore 1.5 out of 5

1.7

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with various facets of the company's services. Consumers are particularly unhappy with the delivery service, citing issues such as missed deliveries and a lack of contact from delivery personnel. People also report negative experiences with customer service, highlighting difficulties in getting assistance and resolving issues. Consumers express frustration with the overall service quality, frequently mentioning problems with their orders. Many reviewers report issues related to contacting the company, indicating a breakdown in communication channels. The consensus among reviewers is notably strong, reinforcing the widespread nature of these concerns.

Based on these reviews

Rated 1 out of 5 stars

Ghatiya bahut hi ghatiya Mene noise company ke earbirds mangaye 3 din me aye aur open karke dekha to patthar nikla bahut galat kara he aag lagegi tumhari factory me uppar vala dikhayega tumhe harami... See more

Rated 1 out of 5 stars

I’m really not happy with the service lately. My parcels haven’t been picked up for the last three scheduled times. I received messages from the delivery person, but they never attempted to call o... See more

Rated 1 out of 5 stars

I did send parcel, they never called to the receiver and made it RTO without any delivery attempt and charged double. I am facing issue 2nd time , at first they lost my shipment valued over 33k and no... See more

Rated 1 out of 5 stars

In Transit: Your ENNTERPRISES order 7186138108 has reached your city, expected by 11th Sep Shiprocket. Not sure, this company is a right logistics company and looks like a scam. Worst Customer car... See more

Company replied

Rated 1 out of 5 stars

AWB: 2004954832 booked through Shiprocket Cargo on e-Kart Logistics has shown no movement since 5 September 2025 on its tracking page. It was estimated to be delivered on 30 August 2025 but not yet de... See more

Company replied

Rated 1 out of 5 stars

Worst... It has been more then 10 days.. maine order ki or 2 din se out of dilivery msg aarha hai...but I haven't get yet.. now they are saying that due to some reason we are going to deliver it Tommo... See more

Rated 1 out of 5 stars

THIRD CLASS SERVICES. DONT PROVIDE ANY SOLUTION IF COMPLAINS AGT COURIER. JUST INTIMATING YOU ON EMAIL THAT THEY ARE WORKING ON THE ISSUE. TAKES 7-8 DAYS TO SOLVE THE ISSUE AND PARCEL GET DELIVERED... See more

Company replied

Rated 1 out of 5 stars

Worst courier ever.They have my courier since last 12 days and are not delivering the same. Yesterday their customer service asked me to collect the courier from their office.On going their it was f... See more

Rated 1 out of 5 stars

This shit-rocket company should be shut down immediately. They are just trying to do something they can’t and wasting people’s time. Iam tired of waiting for my package to arrive. They have a wonderfu... See more

Company replied

Rated 1 out of 5 stars

My order has been delayed with the ridiculous excuse of a ‘network connection delayed’ or something similar. They don’t even provide a customer service number. I hope no one has to go through this—y... See more

Company replied

Rated 1 out of 5 stars

This company is fraudulent. They do not even attempt delivery and steal packages. Do not use; do not trust. This is basically a criminal operation. Further to this the “escalation team” simply send a... See more

Company replied

Rated 1 out of 5 stars

One of the fastest growing delivery scam network. Scammers all over the india are using this courier service for scams. They send other products instead of your product. Like face cream, soap for buyi... See more

Company replied

Rated 1 out of 5 stars

AWB:363395429185 was send on the 12th Sept 2025 and today is 25th Sept, until now it has not yet moved from the origin and the estimated date being 20th.If the Parcel started Walking by own, it woul... See more

Company replied

Rated 1 out of 5 stars

Very poor transparency throughout the shipping process and pathetic customer service. My ticket has been pending for more than a week with no intimation or resolution. Have had the same issues over an... See more

Rated 1 out of 5 stars

Your coustomer service is very very bad. There is no direct contact no. any person to clear confusion. Delevery person not picking call. Next time pl don't provide shiprocket service

Company replied

Rated 1 out of 5 stars

Shiprocket is by far the worst shipping platform I have ever used. Extremely pathetic experience – customer support is non-existent, and I was kept on call waiting for over an hour only to be disconne... See more

Company replied

Rated 1 out of 5 stars

Worst delivery service I have ever seen. I have ordered a product from Foxtale, whose delivery partner is Shiprocket. I ordered the product on 12/09/2025, and it is not delivered yet (30/09/2025). The... See more

Company replied

Rated 1 out of 5 stars

Fraud company playing with the people they didn't do their work honestly... Don't keep a single rs. In their wallet... This company fools the people.... My parcle first they say rearrange the courier... See more

Company replied

Rated 1 out of 5 stars

One of the Worst courier services, i got the call from Delivery boy, but he didn't came later i got the message to reschedule or cancel, i reschedule the delivery date, same thing happened. t... See more

Company replied

Rated 1 out of 5 stars

I have recently started My business, I use to do parcel from Indian Post, First time i have taken services from Shiprocket and in first parcel they are giving such bas service. it is 3 days delay i... See more

Company replied

Rated 1 out of 5 stars

Honestly the worst company! I made an order on astrotalk and they shipped it via Shiprocket. The delivery person never contacted me and marked the product delivered. When I reached out to astrota... See more

Company replied

Rated 1 out of 5 stars

Shiprocket delivery agent refused to deliver product even though it was in the office. This was specifically a Mangalore Kadri agent. He plainly admitted he does not want to deliver since it was... See more

Company replied

Rated 1 out of 5 stars

very worst courier system. my products arrived at September 15 itself but still they are taking time to deliver the products. Typically 20-30 Kms distance between the HUB and my location. still they c... See more

Company replied

Rated 1 out of 5 stars

Worst! Never use their service. I think their software have a big glitch. I created the shipment for shadowfax and without any reminder/alert they cancel my shipment, when i tried to ship again the s... See more

Company replied

Rated 1 out of 5 stars

worst app with worst support. They lost my parcel withoit proper confirmation. AWB SRAP7909456911 Even if they deliver.. charged high fees and took too many days to deliver. I never recommend this... See more

Company replied

Rated 1 out of 5 stars

Instead of delivering to the right place, the delivery person has went to a different location 1km away and asked me to come there in 10 mins. Asked him to return the package to the sender, but he den... See more

Company replied

Rated 1 out of 5 stars

We used Shiprocket for our shipment (AWB: 77980441475) which was picked on 23rd August, and till date (9th September) it has not been delivered. The only response from their customer support is t... See more

Company replied

Rated 1 out of 5 stars

The most unreliable company which doesn't care about customer service. From Delhi to Bangalore it took 8 days with several follow-ups, they do not care taking phone calls as well as mail response. Wro... See more

Company replied

Rated 1 out of 5 stars

Very bad experience. The delivery guys will simply put "consignee not available" without even contacting. Same happened twice so now it's clear it's repeatedly done by the delivery guys. I will stop o... See more

Company replied

Rated 1 out of 5 stars

10 days ago I received an email saying my package would be delivered by 7pm. I'm still waiting. It's clear to me that previous status updates have been made up. I've waited 30 days for this package no... See more

Company replied

Rated 1 out of 5 stars

I have purchased shirts from ZOP and the quality is very very poor.trying to raise the return request no one answers the call and no reply even to email request and complaint raised in the website. Th... See more

Rated 1 out of 5 stars

I was sending an international package for my business. Firstly, they don't provide any tracking link for the package. I have been calling customer service for 13 days and getting the same answer each... See more

Company replied

Rated 1 out of 5 stars

Worst Experience Ever! It has been 10days and my package is still not delivered. I have been continuously tracking it, but the status has not changed—it is stuck at Guwahati_Kalipahar_GW (Assam)... See more

Company replied

Rated 1 out of 5 stars

I am writing this review to formally raise a serious concern regarding AWB #19041791960771, which is currently showing as cancelled in your system. At no point was any request made from our end to... See more

Company replied

Rated 1 out of 5 stars

This is one of the worst Logistics aggregator companies. There is nothing in their hand. If your shipment stuck at courier for delivery and once you escalate it to shiprocket. They will simply keep sa... See more

Company replied

Rated 1 out of 5 stars

my parcel is shipped through shiprocket amd i didnt get it and its already been 3 days since i got the message that its out for delivery.I got a message that my parcel was delivered on 26th august but... See more

Company replied

Rated 1 out of 5 stars

Stopped using it after few shipments in 2020 due to hectic and irresponsible customer care services. Tried using it again in 2025 after 5 years and their customer care services haven’t even improved a... See more

Company replied

Rated 1 out of 5 stars

As a seller, we’ve experienced the same failures repeatedly, and it’s time others are warned: 1) Fake delivery attempts – Executives don’t even visit the customer, yet mark “customer unavai... See more

Rated 1 out of 5 stars

I would rate 0 if I could. I had 2 packages from 2 different vendors. Unfortunately both used Shiprocket. They wrote the wrong country code and insisted I give OTP. Send one they never reached out to... See more

Company replied

Rated 1 out of 5 stars

The worst customer support ever we had. For past 10 days we are trying to reach technical support but always only the support team comes in line and even they are not transferring the call to technic... See more

Company replied

Rated 1 out of 5 stars

Priya Chaudhary is the worst account manager ever. I shipped the items on 2 Sept, then I told her . he saidthat connect on 10th Sept, then I told her on 17th that she repeat same think , when I tol... See more

Company replied

Rated 1 out of 5 stars

Delivery barabar nahi h parsal k li a receiver available nahi h bol rahe h or self service milegi bol rahe h abhi tak parsal aaya nahi

Company replied

Rated 1 out of 5 stars

Not resposible, If the parcels was lost so they not accept there resposibility also not refund your amount. Very very disappointed

Rated 1 out of 5 stars

If possible, I would have given (-)5 star rating to this company named Shiprocket. I haven't experienced more irritating and pathetic service and customer care( customer torture in the... See more

Rated 1 out of 5 stars

i experience delivery issues with their service. my order was placed on 08 oct 25, now it is 16 oct, but i have not received my product. the order reached my city on 13th but still it is lying with... See more

Rated 1 out of 5 stars

pathetic service, fake weight discrepencies, incompetent customer care, cod remittance delay.....can not be worse than this

Rated 1 out of 5 stars

I order products regularly from India. I will never order from a vendor that uses Shiprocket. Endless delays — the last order that used Shiprocket sat in their warehouse in Delhi for 30 days before I... See more

Rated 1 out of 5 stars

I am disappointed and angry with this. I had ordered a vintage keychain camera which was for 499. i waited for 15 days. Finally it came and it came with a cheap dirty bottle. I gave money as COD as we... See more

Rated 1 out of 5 stars

Shiprocket is India’s worst/ fraud e-commerce logistics software providing automated shipping solutions where there is no solution of a problem of customer.they just want their profit .no one e... See more

Company replied

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Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. e-Commerce Solution Provider

Written by the company

Shiprocket is India’s best e-commerce logistics software providing automated shipping solutions.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

punctuality is pathetic , service is too bad

I have recently started My business, I use to do parcel from Indian Post, First time i have taken services from Shiprocket and in first parcel they are giving such bas service. it is 3 days delay in pick up and still parcel is not picked up. Whenever you call to call center there is long queue no one receive calls.
do not go for services from this plateform
My AWM number is :AWB# FH005578590IN
and i am fedup by taking follow ups.

August 25, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry for the delay and the inconvenience caused regarding the shipment. I have highlighted the shipment to the courier partner to attempt urgent pickup and request you to please allow me time till 29th Aug, 2025 to get back with an update on this. -FN

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Rated 1 out of 5 stars

Pickup scheduled like 6 days ago and…

Pickup scheduled like 6 days ago and still no pickup done. Everyday they send the same message that pickup will be done today but no one ever shows up. My shop is always open (from 8 AM till 10 pm). But the Delhivery guy never shows up leading to loss of business. Worst service ever.

August 22, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

THIS IS TOTALY FROUD COMPANY THIS IS…

THIS IS TOTALY FROUD COMPANY THIS IS DIGITAL SCAN DONY BUY SERIVER ANY ONE FOR THIS COMPANY

August 27, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

Consignment not delivered

Consignment not delivered. Zero customer support. Only messages regarding delivery and no delivery attempts.

August 26, 2025
Unprompted review
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Reply from Shiprocket

Dear, We wish to inform you that Shiprocket helps in shipping goods from one destination to another and we do not sell goods. However, we want to help you in resolving your concern. Kindly email us at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you. -FN, Team Shiprocket

Rated 1 out of 5 stars

Worst experience with Shiprocket

Worst experience with Shiprocket. Their customer care are very unprofessional. My shipment was in transit for more than 15 days through Shadowfax and after 17 days they marked it as lost.

August 26, 2025
Unprompted review
Shiprocket logo

Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

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Rated 1 out of 5 stars

Worst delivery service ever!!

Worst delivery service ever. Thrice they marked my order as cancelled without even trying to deliver. Fake updates, careless staff, zero accountability. Shiprocket is completely unreliable – never trust them.
I would have even given them a rating in negative.

August 26, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

It's a fraud company.Don't buy any…

It's a fraud company.Don't buy any products from this website. They sell 200 rupees saree in the rupees of 1500-2000. They are completely different what you see in their website. I had raised return request. They receive the product what I have already paid but they don't give the product till now.My total money(rs.1599) has gone wasted. Everyone should file a case against ZariKnyaa & Shiprocket & you can't connect with them through whatsapp or mail or phone.Purely rubbish & fraud company.

August 18, 2025
Unprompted review
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Reply from Shiprocket

Dear , We wish to inform you that Shiprocket helps in shipping goods from one destination to another and we do not sell goods. However, we want to help you in resolving your concern. Kindly email us at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you. -FN, Team Shiprocket

Rated 1 out of 5 stars

They r scammers

They r scammers. Fraudsters. Delivering wrong products to the homes of innocent middle class and scamming them up. Din dihade loot! Typical lutere!!!!

August 4, 2025
Unprompted review
Shiprocket logo

Reply from Shiprocket

Dear, We wish to inform you that Shiprocket helps in shipping goods from one destination to another and we do not sell goods. However, we want to help you in resolving your concern. Kindly email us at escalation@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you. -FN, Team Shiprocket

Rated 1 out of 5 stars

Shiprocket is India’s worst/ fraud…

Shiprocket is India’s worst/ fraud e-commerce logistics software providing automated shipping solutions where there is no solution of a problem of customer.they just want their profit .no one exit there is company to listen.
Just automatic response .
Neither supplier nor service provider are listening.
All number available on net doesn't exist.
Total loss of money and time.
Better use other app which are listening at least.
No response even after sending so many mail on escalationshiprocket.com,supportshiprocket.in,supportshiprocket.com

August 20, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

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Rated 1 out of 5 stars

Never book any type of packages by the ship rocket app.

When you check for booking they show a delivery date of 4days, but when you book your parcel with them they change the delivery date to higher days approx 7 to 10 after they pick up the package. When you ask them for the contact number of the delivery hub they deny to give the number of the delivery agent.

August 22, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

Cheater delivery service

As a new e-commerce startup, I sent my first three orders through Shiprocket. None of them were delivered.
​For one Mumbai order, Shiprocket claimed the customer refused delivery after three attempts. When I spoke to my customer on a conference call with Shiprocket’s support, she confirmed no one had ever attempted delivery over a 25-day period.
​Shiprocket proceeded with their RTO policy, resulting in a loss of my customer and a financial hit to my business. This experience taught me a hard lesson: for small businesses, reliable logistics are non-negotiable. Don’t compromise on quality for cost.

August 21, 2025
Unprompted review
Shiprocket logo

Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail via DM and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

The experience is so so poor and sad to…

The experience is so so poor and sad to see their services are so bad, contact numebr are not working courier partners are so irresponsible to deliver the parcel on time
Had the worst experience ever

August 21, 2025
Unprompted review
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Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

worst and pathetic service

worst service. mostly they do not call to customer and get it retuned to office to charge rto charges. They called to one of my customer and said to collect it from 45 km distance (DTDC). it was 17 kg parcel.
their customer care waiting is 20-30 min. after then they create only ticket which is of no use. no solution at all. worst and pathetic SHIPROCKET

August 18, 2025
Unprompted review
Shiprocket logo

Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

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Rated 1 out of 5 stars

Poor service experience worst service…

Poor service experience worst service ever

August 17, 2025
Unprompted review
Shiprocket logo

Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

What did I order

What did I order, what did I get? I am very disappointed and when I complained neither did I get a reply nor any reply.

August 18, 2025
Unprompted review
Shiprocket logo

Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

Shiprocket delivery agent refused to…

Shiprocket delivery agent refused to deliver product even though it was in the office. This was specifically a Mangalore Kadri agent.

He plainly admitted he does not want to deliver since it was few minutes away from normal route.

Shiprocket cannot be trusted if they allow such behaviour.

August 7, 2025
Unprompted review
Shiprocket logo

Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

Work service

Work service, no professionalism.
They didn't even tried to deliver the consignment and falsely updating that customer has refused to take delivery.
JUST SHUT DOWN YOUR SERVICES.
FRAUDSTERS

August 16, 2025
Unprompted review
Shiprocket logo

Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

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Rated 1 out of 5 stars

NO SUPPORT

NO CONTACT NUMBER, ADDRESS, AUTO MAIL REPLAY. TAKING THE PARCELS FROM UNKNOWN VENDORDS. WHOM YOU CANT TRACK. THIS COURIER COMPANY DONT GIVE ANY DETAILS.

August 15, 2025
Unprompted review
Shiprocket logo

Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

Never seen such unprofessionalism....

One of the Worst courier services,
i got the call from Delivery boy, but he didn't came
later i got the message to reschedule or cancel,
i reschedule the delivery date, same thing happened.
till now product not delivered and i have paid 10% of product price. and when i check the tracking details
no pending delivery showing, i called the customer care but that no is not working.

never seen such unprofessionalism....

August 14, 2025
Unprompted review
Shiprocket logo

Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

Rated 1 out of 5 stars

I would put 0 Star if I could.

I was sending an international package for my business. Firstly, they don't provide any tracking link for the package. I have been calling customer service for 13 days and getting the same answer each time "we will update you within 1-2 days". When I mentioned that it's been many days since I am calling, they would just say SORRY I DON'T HAVE ANY ANSWER AT THE MOMENT. I have lost my reputation, peace of mind and customer's bad review on my business is cherry on top. As a seller I would never recommend this company.

August 14, 2025
Unprompted review
Shiprocket logo

Reply from Shiprocket

Hi, I am sorry to hear about your recent experience. Please help me with your registered contact details and concern in detail at escalation@shiprocket.com and I will get back to you promptly. -FN, Team Shiprocket

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