Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the high quality and appealing design of the products. Consumers highlight the durability and functionality of items such as cables, phone cases, and chargers. People also value the brand's aesthetic, noting that the products are both stylish and practical. However, some consumers have reported issues with delivery times, experiencing delays in receiving their orders. Additionally, a few reviewers mentioned encountering problems with customer service, citing slow response times and unhelpful interactions. Opinions on the ordering process are mixed, with some customers satisfied and others experiencing difficulties.

Based on these reviews

Rated 4 out of 5 stars

Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all. I always double check t... See more

Rated 4 out of 5 stars

Products with designs like Native Union are not sold in Japan, and I am always looking forward to new products. I like the design because it's not too unusual and you'll never get tired of it.

Rated 4 out of 5 stars

Great cases! Only thing I wish is that they had real metal buttons instead of their current ”flat” button design. The shipping was also a bit of a struggle, but that was the fault of the postal servic... See more

Rated 4 out of 5 stars

iPhone 15 pro max case in black. Good case with great feel however the plant based leather began to peel at the charging port after having the case for 2 months. I ultimately got tired of how it felt... See more

Rated 5 out of 5 stars

I’m a loyal client of Native Union since more than 5 years, and use daily several of their products today. Good quality of the materials used, design is fantastic and I still enjoy looking at their... See more

Rated 5 out of 5 stars

Placed order. Got a message immediately updating me on my order. Had it in hand in 3 days. Great service and product is Native Union quality as I’ve come to expect.

Rated 2 out of 5 stars

RETURN TAX ALERT! Really cool products but returns are expensive. They charge you for returns and send you a label, and if you don't have a printer you have to pay extra at a print shop. I ended up sp... See more

Rated 2 out of 5 stars

Update - 15.09.2025 - The refund has been accepted after an chargeback with my bank and I have since received an apology from Native Union which I appreciate. Ordered a laptop stand and wireless p... See more

Rated 5 out of 5 stars

I’ve bought almost everything Native Union makes over the last few years. They are wonderfully functional products that are simply but beautifully designed. Service is great - they cannot do enough... See more

Company replied

Rated 5 out of 5 stars

I’ve had a number of products from native union, most recently the ReClassic case for the 16 pro max and a matching one for my AirPods. I’m usually very fussy with cases and just stick to Apple cases,... See more

Rated 5 out of 5 stars

Have multiple products from Native Union, this one was a MagSafe battery pack, which performs well and looks great (very thin) attached to the phone. I have only had one issue with a product from NU a... See more

Company replied

Rated 5 out of 5 stars

Native Union to the rescue. Again. The Snap 2-in-1 Magnetic Wireless Charger. It doesn't just work perfectly with my iPhone 15. It also takes up less space and looks attractive. In this world... See more

Rated 5 out of 5 stars

I’m very happy with my new desk mat; it suits very well with my Mac and helps to organize my space. Also I bought a classic band for my watch and it’s amazing how leather helps to keep away alergias... See more

Company replied

Rated 5 out of 5 stars

Having ordered from Native Union in the past and yet once again. The experience of having a speedy delivery is the utmost confidence in this company that I would consider that goes above and beyond... See more

Company replied

Rated 5 out of 5 stars

I’ve used the native union cord to power the electronics and works great. It is cord made of high quality material that lasts many years to come. The Native Union cord is versatile and easy to use for... See more

Rated 5 out of 5 stars

I’m very pleased with NU’s new power bank. It’s light, powerful and does the job so much better than Apple’s power booster. As always, NU’s communication and post-service customer care are excellent.... See more

Company replied

Rated 2 out of 5 stars

The discount code applied at checkout did not go through so i had to be refunded the amount i was overcharged. This caused an issue with my order processing which arrived over 2 weeks late - I had to... See more

Company replied

Rated 5 out of 5 stars

Well here I am again having just purchased my third of these wonderful chargers. Why do I need three? Two were perfectly fine and are nowhere near to needing replacement due to issues with the produ... See more

Rated 5 out of 5 stars

I now own two Native Union bags, several cables, a couple of power adapters, and a phone case with a magnetized wallet. I have found the quality of workmanship and materials in all the products... See more

Rated 5 out of 5 stars

I’ve always been fascinated with the new designs that you guys have related to technology and how durable and high-quality. I really love everything you guys do to my feedback will always be positive... See more

Rated 2 out of 5 stars

First of all, I love your products and what you're doing. But sometimes, you send a marketing email, and once I go to the website, I see that most items are sold out. Also, the same thing happened wit... See more

Company replied

Rated 5 out of 5 stars

I’ve purchased a phone case, power bank, watch straps, and desktop charger from Native Union. All of their products are high quality, functional, and look great. They’re now the first place I look whe... See more

Company replied

Rated 5 out of 5 stars

bought several products from Native Union. 2 stands, 2 foldable stand and the small power bank. Bought them because of the design which I like more than other brands where products rather follow tech... See more

Rated 2 out of 5 stars

You ask for a review and the item hasn’t even appeared. Your delivery system is totally useless

Rated 2 out of 5 stars

I was hesitant to order a Native Union 67w charger due to the multiple reviews here and Amazon that gave a low review of the company but risked it anyway, given that there is no travel charger that is... See more

Rated 3 out of 5 stars

I had my native Union twin head 6.5ft lead as a gift in August. I had heard great things about the quality and was really pleased with the lead when I received it. The extra length was the selling fac... See more

Company replied

Rated 5 out of 5 stars

Great products. High quality and great design. Support is amazing, fast and competent. Had one item that didn’t quite suit my needs, was immediately taken care of. Also had problems with a delivery an... See more

Rated 5 out of 5 stars

High quality products and fast, reliable delivery. Never had any issues with this company and have ordered at least four times from them already.

Company replied

Rated 5 out of 5 stars

Great quality products and great support too. I had one of their phone cases for around 6 months and it started to peel/ degrade on one of the corners, I had a replacement shipped to me straight awa... See more

Company replied

Rated 5 out of 5 stars

Well made cables, great customer service, and quick delivery. I’ve only bought from them for the last few years. Their sustainability efforts are appreciated as well.

Rated 5 out of 5 stars

I love the 3-in-1 charger that I got & also the WhatsApp message/updates that I got right after I made my purchase The delivery was really quick. The package was also very well packed.

Rated 5 out of 5 stars

The products are first class. Well designed and manufactured. But, what is even better is their response. They processed my order and shipped to me even faster than USA companies.

Company replied

Rated 5 out of 5 stars

I have bought several items from NU. Their designs are functional and beautiful. Top quality materials. Fast communications. And their products are shipped and delivered fast.

Company replied

Rated 5 out of 5 stars

Their products are beautifully crafted and functional. I have purchased about 5 or 6 of their accessories over the years, the only one which was somewhat disappointing was the Classic case as the mate... See more

Company replied

Rated 5 out of 5 stars

Lovely product - well made and solid in construction (drop magnetic wireless charger). The only minus, is the length of time it took to arrive. It was ordered on 16 Jan and arrived on 30 Jan.

Company replied

Rated 2 out of 5 stars

Product looks nice but doesn’t last long and making a warranty claim is a pain as your expectations of taking a picture to show it isn’t working involves 2 phones

Rated 5 out of 5 stars

My cable failed and was replaced promptly…….and that’s why I only buy from Native Union. No other companies that I know of have this “lifetime” warranty. Thx Native Union.

Rated 5 out of 5 stars

You've chosen wisely with Native Union! It's a fantastic brand, and it's clear why you love their cables and iPhone cases so much and durability Love it t

Company replied

Rated 5 out of 5 stars

The best service I never experienced ! Love the items, love their service, I am a regular customer for many years now and will still be for long.

Rated 4 out of 5 stars

The item arrived eventually and it was a useful, professional, clever device that will save my wife and I a great deal of time.

Rated 5 out of 5 stars

Product was slightly defective but warranty process worked as expected. They were prompt in replying and providing a replacement.

Rated 5 out of 5 stars

Great products, good quality. Reliable service. All in all, shopping native union products is a wonderful experience.

Rated 5 out of 5 stars

Native Union cables are always great!! Excellent quality with extended warranty terms. I have bought over 10 cables from them all along the years

Rated 2 out of 5 stars

Good product - bad customer service My order was split, any contact with the what’s app, they never answer without 5 questions being asked, they they still could not tell me my order was split... See more

Company replied

We perform checks on reviews


Company details

  1. Cell Phone Accessory Store

Written by the company

By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.


Contact info

3.8

Great

TrustScore 4 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically replies within 1 week


Advertisement
Rated 3 out of 5 stars

Lap top sleeve

I ordered the 14-inch laptop sleeve. The materials, color, and design are exactly what I was looking for, but the craftsmanship in the final details is lacking. The seams and corners are uneven, affecting the overall shape of the sleeve, and the foam inside is not shaped to perfectly match the stitched sleeve, causing slight bulkiness in some areas. Might be a bad batch but considering the price, the quality could be improved.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Worst quality and scam

Worst company and scam, sells you outdated AirPods Pro case and doesn’t refund you. Don’t believe them. I kept the phone case but the quality is plastic build not at all what you believe you will get with the pictures.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

I’m a loyal client of Native Union…

I’m a loyal client of Native Union since more than 5 years, and use daily several of their products today.
Good quality of the materials used, design is fantastic and I still enjoy looking at their latest additions regularly.
I LOVE IT !

October 17, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

RETURN TAX ALERT

RETURN TAX ALERT! Really cool products but returns are expensive. They charge you for returns and send you a label, and if you don't have a printer you have to pay extra at a print shop. I ended up spending 8 quid just to return a product I didn't quite like. Bonkers ! Should've ordered the same product for Amazon instead.

October 7, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Poor Service

Very poor service. Chased twice for an update with my order after waiting since 21st September. I finally received a response. Order was cancelled initially without an explanation, no stock ,no plans to produce more product. Not a great experience and I won’t be purchasing from this company again.

October 6, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Shocking customer service!

Update - 15.09.2025 - The refund has been accepted after an chargeback with my bank and I have since received an apology from Native Union which I appreciate.

Ordered a laptop stand and wireless phone charger, delivery of the laptop stand was great and i can't fault the company there BUT they reached out to say the charger was out of stock and i requested a refund....still waiting for that refund from the 18th August.. shockingly bad customer service considering i have not recieved the item but they still have my money

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Well here I am again having just…

Well here I am again having just purchased my third of these wonderful chargers. Why do I need three? Two were perfectly fine and are nowhere near to needing replacement due to issues with the product. The problem is; this multi charger is so brilliant that when a friend’s grandson was visiting and saw my Native Union charger he was so impressed that he asked to ‘borrow’ one of mine to experience it for himself. Well, he was so impressed that he kept it a little longer than expected and I ordered my third. He’s a student and I’m a soft touch I guess. The fact that younger people aren’t impressed easily, allegedly, just proves how excellent this charger is and I’m a fan of Native Union’s great quality products and assurance they give. I don’t mind the friend’s grandson not wanting to give the ‘loaned’ charger back. I just hope he remembers when he graduates and I know he uses only that charger now so no harm done. I would recommend Native Union to anyone with 100% confidence. The delivery was really quick too so I’m happy I have 2 chargers again. The friend’s grandson is happy he got his by way of an ‘unintended present’. So it’s a win-win for everyone.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, good quality. Reliable service. All in all, shopping native union products is a wonderful experience.

August 13, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Poor quality product - shocking customer service.

I bought a Native Union case for my iPhone 4 months ago. With light daily use (either on my desk or in my pocket) it is already beginning to come apart. At this premium price I’d expect it to last longer than 4 months. I have contacted Native Union via their website but after two weeks they still haven’t even responded. I’m disappointed with the quality of their products but I’m absolutely shocked at the non-existent customer service. You can judge a company by how it deals with issues like this - just ignoring me is absolutely shocking. One star from me.

EDIT - I have just filed another warranty claim with Native Union. Let's see if they respond this time.

2nd Edit - I have now attempted to contact Native Union twice via their warranty claims system, they have so far failed to respond. Again I have to underline how non-existent their customer service is. I would not recommend buying from them.

3rd Edit - Still no response. I have emailed them directly now as well as tried their online warranty claims system (twice).

4th edit - I finally managed to get in touch with Native union, it took me several attempts but they are now sending me a replacement case so all’s well that ends well.

August 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look