Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all. I always double check t... See more
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Company details
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By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Contact info
United States
- support@nativeunion.com
- www.nativeunion.com
Replied to 8% of negative reviews
Typically replies within 1 week
These cables are the best
These cables are the best. The quality is undeniable. Shipping is fast. My family keeps taking them from me. I have ordered many.
Lap top sleeve
I ordered the 14-inch laptop sleeve. The materials, color, and design are exactly what I was looking for, but the craftsmanship in the final details is lacking. The seams and corners are uneven, affecting the overall shape of the sleeve, and the foam inside is not shaped to perfectly match the stitched sleeve, causing slight bulkiness in some areas. Might be a bad batch but considering the price, the quality could be improved.
Worst quality and scam
Worst company and scam, sells you outdated AirPods Pro case and doesn’t refund you. Don’t believe them. I kept the phone case but the quality is plastic build not at all what you believe you will get with the pictures.
I’m a loyal client of Native Union…
I’m a loyal client of Native Union since more than 5 years, and use daily several of their products today.
Good quality of the materials used, design is fantastic and I still enjoy looking at their latest additions regularly.
I LOVE IT !
Great product. Amazing service.
Placed order. Got a message immediately updating me on my order. Had it in hand in 3 days. Great service and product is Native Union quality as I’ve come to expect.
Great quality products!
Consistent and clever
Always great products and excellent customer support to back them up. What's not to like?
RETURN TAX ALERT
RETURN TAX ALERT! Really cool products but returns are expensive. They charge you for returns and send you a label, and if you don't have a printer you have to pay extra at a print shop. I ended up spending 8 quid just to return a product I didn't quite like. Bonkers ! Should've ordered the same product for Amazon instead.
Great design and quality of products
Poor Service
Very poor service. Chased twice for an update with my order after waiting since 21st September. I finally received a response. Order was cancelled initially without an explanation, no stock ,no plans to produce more product. Not a great experience and I won’t be purchasing from this company again.
You ask for a review and the item…
You ask for a review and the item hasn’t even appeared. Your delivery system is totally useless
nice quality as always!
Shocking customer service!
Update - 15.09.2025 - The refund has been accepted after an chargeback with my bank and I have since received an apology from Native Union which I appreciate.
Ordered a laptop stand and wireless phone charger, delivery of the laptop stand was great and i can't fault the company there BUT they reached out to say the charger was out of stock and i requested a refund....still waiting for that refund from the 18th August.. shockingly bad customer service considering i have not recieved the item but they still have my money
Well here I am again having just…
Well here I am again having just purchased my third of these wonderful chargers. Why do I need three? Two were perfectly fine and are nowhere near to needing replacement due to issues with the product. The problem is; this multi charger is so brilliant that when a friend’s grandson was visiting and saw my Native Union charger he was so impressed that he asked to ‘borrow’ one of mine to experience it for himself. Well, he was so impressed that he kept it a little longer than expected and I ordered my third. He’s a student and I’m a soft touch I guess. The fact that younger people aren’t impressed easily, allegedly, just proves how excellent this charger is and I’m a fan of Native Union’s great quality products and assurance they give. I don’t mind the friend’s grandson not wanting to give the ‘loaned’ charger back. I just hope he remembers when he graduates and I know he uses only that charger now so no harm done. I would recommend Native Union to anyone with 100% confidence. The delivery was really quick too so I’m happy I have 2 chargers again. The friend’s grandson is happy he got his by way of an ‘unintended present’. So it’s a win-win for everyone.
Stylish & in high quality
Products in stylish design and in good quality
Great products
Great products, good quality. Reliable service. All in all, shopping native union products is a wonderful experience.
Poor quality product - shocking customer service.
I bought a Native Union case for my iPhone 4 months ago. With light daily use (either on my desk or in my pocket) it is already beginning to come apart. At this premium price I’d expect it to last longer than 4 months. I have contacted Native Union via their website but after two weeks they still haven’t even responded. I’m disappointed with the quality of their products but I’m absolutely shocked at the non-existent customer service. You can judge a company by how it deals with issues like this - just ignoring me is absolutely shocking. One star from me.
EDIT - I have just filed another warranty claim with Native Union. Let's see if they respond this time.
2nd Edit - I have now attempted to contact Native Union twice via their warranty claims system, they have so far failed to respond. Again I have to underline how non-existent their customer service is. I would not recommend buying from them.
3rd Edit - Still no response. I have emailed them directly now as well as tried their online warranty claims system (twice).
4th edit - I finally managed to get in touch with Native union, it took me several attempts but they are now sending me a replacement case so all’s well that ends well.
All items are very good quality
Exactly as promoted
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