Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all. I always double check t... See more
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By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Contact info
United States
- support@nativeunion.com
- www.nativeunion.com
Replied to 8% of negative reviews
Typically replies within 1 week
Mixed reviews
Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all.
I always double check the models, and the one I ordered does not fit my AirPods Air 3rd generation.
Products are well made, just annoyed that the AirPod case is not compatible.
Cord failed, terrible customer service
Cord failed after about if year of staying at my bedside plugged in. Occasionally taken on trips to hotels when I travel, but the cord is in great shape cosmetically from outside. The cord went out and I contacted them to get it warranty replaced and they couldn’t move past “I have to have a receipt”… who keeps a receipt for a single cord they bought a year ago? It’s clearly there cord, has there name on it, and I got it from Best Buy. Shane on this company for not standing behind their product and will definitely share my experience with as many people I can as a family worker happens to work at a business that carries their product. I’ll make sure he shares their excellent level of customer support when people come in looking for products.

Reply from Native Union
Order cancelled days later
Order of mag safe battery pack cancelled 4 days after purchase and refund given. Stock issues but allowed purchase. Waste of time. Beware.
Good product - bad customer service
Good product - bad customer service
My order was split, any contact with the what’s app, they never answer without 5 questions being asked, they they still could not tell me my order was split, half from U.K. and half from Hong Kong. No appology, will not purchase again.
Please do not act surprised, as last night you had another WhatsApp conversation, which lead to nowhere, your customer service is lead by Botts, not people

Reply from Native Union
I’m very happy with my new desk mat
I’m very happy with my new desk mat; it suits very well with my Mac and helps to organize my space.
Also I bought a classic band for my watch and it’s amazing how leather helps to keep away alergias and brings a smooth feeling.

Reply from Native Union
Fast delivery and kept informed
Fast delivery and kept informed. Good product and happy with purchase.

Reply from Native Union
durability, fashion, price
You've chosen wisely with Native Union! It's a fantastic brand, and it's clear why you love their cables and iPhone cases so much and durability
Love it t

Reply from Native Union
Really nice products and great design…
Really nice products and great design and functionality. Definitely recommend.

Reply from Native Union
Another Native Union purchase
I keep coming back to Native Union products. High quality, natural feeling and striking colour tones.

Reply from Native Union
Very nice products of excellent quality.
Very nice products of excellent quality.

Reply from Native Union
The products are of high quality
The products are of high quality, I’ve been using the wires for years, and the shipment was delivered as agreed

Reply from Native Union
Great product
Great product! Super fast shipping and as beautiful as useful

Reply from Native Union
High quality products and fast service
High quality products and fast, reliable delivery. Never had any issues with this company and have ordered at least four times from them already.

Reply from Native Union
Superbe service, delivery and product
Easy to place the order. Very rapid delivery of an excellent product!

Reply from Native Union
Well designed, hard wearing kit
Have multiple products from Native Union, this one was a MagSafe battery pack, which performs well and looks great (very thin) attached to the phone. I have only had one issue with a product from NU and that was resolved and replaced without fuss. I would recommend them without reservation

Reply from Native Union
The products are first class
The products are first class. Well designed and manufactured.
But, what is even better is their response. They processed my order and shipped to me even faster than USA companies.

Reply from Native Union
They deliver damaged products and make…
They deliver damaged products and make it very hard to return. I had to send multiple emails to receive a return label, which turns out to be not working, making it impossible to receive a refund.
3-in-1 charger
I love the 3-in-1 charger that I got & also the WhatsApp message/updates that I got right after I made my purchase The delivery was really quick. The package was also very well packed.
Great accessories
As usual, very well designed products which look as good as they work.
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