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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the high quality and appealing design of the products. Consumers highlight the durability and functionality of items such as cables, phone cases, and chargers. People also value the brand's aesthetic, noting that the products are both stylish and practical. However, some consumers have reported issues with delivery times, experiencing delays in receiving their orders. Additionally, a few reviewers mentioned encountering problems with customer service, citing slow response times and unhelpful interactions. Opinions on the ordering process are mixed, with some customers satisfied and others experiencing difficulties.

Based on these reviews

Rated 4 out of 5 stars

Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all. I always double check t... See more

Rated 4 out of 5 stars

Products with designs like Native Union are not sold in Japan, and I am always looking forward to new products. I like the design because it's not too unusual and you'll never get tired of it.

Rated 4 out of 5 stars

Great cases! Only thing I wish is that they had real metal buttons instead of their current ”flat” button design. The shipping was also a bit of a struggle, but that was the fault of the postal servic... See more

Rated 4 out of 5 stars

iPhone 15 pro max case in black. Good case with great feel however the plant based leather began to peel at the charging port after having the case for 2 months. I ultimately got tired of how it felt... See more

Rated 5 out of 5 stars

I’m a loyal client of Native Union since more than 5 years, and use daily several of their products today. Good quality of the materials used, design is fantastic and I still enjoy looking at their... See more

Rated 5 out of 5 stars

Placed order. Got a message immediately updating me on my order. Had it in hand in 3 days. Great service and product is Native Union quality as I’ve come to expect.

Rated 2 out of 5 stars

RETURN TAX ALERT! Really cool products but returns are expensive. They charge you for returns and send you a label, and if you don't have a printer you have to pay extra at a print shop. I ended up sp... See more

Rated 2 out of 5 stars

Update - 15.09.2025 - The refund has been accepted after an chargeback with my bank and I have since received an apology from Native Union which I appreciate. Ordered a laptop stand and wireless p... See more

Rated 5 out of 5 stars

I’ve bought almost everything Native Union makes over the last few years. They are wonderfully functional products that are simply but beautifully designed. Service is great - they cannot do enough... See more

Company replied

Rated 5 out of 5 stars

I’ve had a number of products from native union, most recently the ReClassic case for the 16 pro max and a matching one for my AirPods. I’m usually very fussy with cases and just stick to Apple cases,... See more

Rated 5 out of 5 stars

Have multiple products from Native Union, this one was a MagSafe battery pack, which performs well and looks great (very thin) attached to the phone. I have only had one issue with a product from NU a... See more

Company replied

Rated 5 out of 5 stars

Native Union to the rescue. Again. The Snap 2-in-1 Magnetic Wireless Charger. It doesn't just work perfectly with my iPhone 15. It also takes up less space and looks attractive. In this world... See more

Rated 5 out of 5 stars

I’m very happy with my new desk mat; it suits very well with my Mac and helps to organize my space. Also I bought a classic band for my watch and it’s amazing how leather helps to keep away alergias... See more

Company replied

Rated 5 out of 5 stars

Having ordered from Native Union in the past and yet once again. The experience of having a speedy delivery is the utmost confidence in this company that I would consider that goes above and beyond... See more

Company replied

Rated 5 out of 5 stars

I’ve used the native union cord to power the electronics and works great. It is cord made of high quality material that lasts many years to come. The Native Union cord is versatile and easy to use for... See more

Rated 5 out of 5 stars

I’m very pleased with NU’s new power bank. It’s light, powerful and does the job so much better than Apple’s power booster. As always, NU’s communication and post-service customer care are excellent.... See more

Company replied

Rated 2 out of 5 stars

The discount code applied at checkout did not go through so i had to be refunded the amount i was overcharged. This caused an issue with my order processing which arrived over 2 weeks late - I had to... See more

Company replied

Rated 5 out of 5 stars

Well here I am again having just purchased my third of these wonderful chargers. Why do I need three? Two were perfectly fine and are nowhere near to needing replacement due to issues with the produ... See more

Rated 5 out of 5 stars

I now own two Native Union bags, several cables, a couple of power adapters, and a phone case with a magnetized wallet. I have found the quality of workmanship and materials in all the products... See more

Rated 5 out of 5 stars

I’ve always been fascinated with the new designs that you guys have related to technology and how durable and high-quality. I really love everything you guys do to my feedback will always be positive... See more

Rated 2 out of 5 stars

First of all, I love your products and what you're doing. But sometimes, you send a marketing email, and once I go to the website, I see that most items are sold out. Also, the same thing happened wit... See more

Company replied

Rated 5 out of 5 stars

I’ve purchased a phone case, power bank, watch straps, and desktop charger from Native Union. All of their products are high quality, functional, and look great. They’re now the first place I look whe... See more

Company replied

Rated 5 out of 5 stars

bought several products from Native Union. 2 stands, 2 foldable stand and the small power bank. Bought them because of the design which I like more than other brands where products rather follow tech... See more

Rated 2 out of 5 stars

You ask for a review and the item hasn’t even appeared. Your delivery system is totally useless

Rated 2 out of 5 stars

I was hesitant to order a Native Union 67w charger due to the multiple reviews here and Amazon that gave a low review of the company but risked it anyway, given that there is no travel charger that is... See more

Rated 3 out of 5 stars

I had my native Union twin head 6.5ft lead as a gift in August. I had heard great things about the quality and was really pleased with the lead when I received it. The extra length was the selling fac... See more

Company replied

Rated 5 out of 5 stars

Great products. High quality and great design. Support is amazing, fast and competent. Had one item that didn’t quite suit my needs, was immediately taken care of. Also had problems with a delivery an... See more

Rated 5 out of 5 stars

High quality products and fast, reliable delivery. Never had any issues with this company and have ordered at least four times from them already.

Company replied

Rated 5 out of 5 stars

Great quality products and great support too. I had one of their phone cases for around 6 months and it started to peel/ degrade on one of the corners, I had a replacement shipped to me straight awa... See more

Company replied

Rated 5 out of 5 stars

Well made cables, great customer service, and quick delivery. I’ve only bought from them for the last few years. Their sustainability efforts are appreciated as well.

Rated 5 out of 5 stars

I love the 3-in-1 charger that I got & also the WhatsApp message/updates that I got right after I made my purchase The delivery was really quick. The package was also very well packed.

Rated 5 out of 5 stars

The products are first class. Well designed and manufactured. But, what is even better is their response. They processed my order and shipped to me even faster than USA companies.

Company replied

Rated 5 out of 5 stars

I have bought several items from NU. Their designs are functional and beautiful. Top quality materials. Fast communications. And their products are shipped and delivered fast.

Company replied

Rated 5 out of 5 stars

Their products are beautifully crafted and functional. I have purchased about 5 or 6 of their accessories over the years, the only one which was somewhat disappointing was the Classic case as the mate... See more

Company replied

Rated 5 out of 5 stars

Lovely product - well made and solid in construction (drop magnetic wireless charger). The only minus, is the length of time it took to arrive. It was ordered on 16 Jan and arrived on 30 Jan.

Company replied

Rated 2 out of 5 stars

Product looks nice but doesn’t last long and making a warranty claim is a pain as your expectations of taking a picture to show it isn’t working involves 2 phones

Rated 5 out of 5 stars

My cable failed and was replaced promptly…….and that’s why I only buy from Native Union. No other companies that I know of have this “lifetime” warranty. Thx Native Union.

Rated 5 out of 5 stars

You've chosen wisely with Native Union! It's a fantastic brand, and it's clear why you love their cables and iPhone cases so much and durability Love it t

Company replied

Rated 5 out of 5 stars

The best service I never experienced ! Love the items, love their service, I am a regular customer for many years now and will still be for long.

Rated 4 out of 5 stars

The item arrived eventually and it was a useful, professional, clever device that will save my wife and I a great deal of time.

Rated 5 out of 5 stars

Product was slightly defective but warranty process worked as expected. They were prompt in replying and providing a replacement.

Rated 5 out of 5 stars

Great products, good quality. Reliable service. All in all, shopping native union products is a wonderful experience.

Rated 5 out of 5 stars

Native Union cables are always great!! Excellent quality with extended warranty terms. I have bought over 10 cables from them all along the years

Rated 2 out of 5 stars

Good product - bad customer service My order was split, any contact with the what’s app, they never answer without 5 questions being asked, they they still could not tell me my order was split... See more

Company replied

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Company details

  1. Cell Phone Accessory Store

Written by the company

By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.


Contact info

3.8

Great

TrustScore 4 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars

Mixed reviews

Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all.

I always double check the models, and the one I ordered does not fit my AirPods Air 3rd generation.

Products are well made, just annoyed that the AirPod case is not compatible.

July 18, 2025
Unprompted review
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Rated 1 out of 5 stars

Cord failed, terrible customer service

Cord failed after about if year of staying at my bedside plugged in. Occasionally taken on trips to hotels when I travel, but the cord is in great shape cosmetically from outside. The cord went out and I contacted them to get it warranty replaced and they couldn’t move past “I have to have a receipt”… who keeps a receipt for a single cord they bought a year ago? It’s clearly there cord, has there name on it, and I got it from Best Buy. Shane on this company for not standing behind their product and will definitely share my experience with as many people I can as a family worker happens to work at a business that carries their product. I’ll make sure he shares their excellent level of customer support when people come in looking for products.

July 7, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Cory,

We deeply value your feedback and are truly sorry for the frustration caused by your cord’s failure and the warranty process. Your experience matters to us, and we appreciate you sharing it, as it helps us improve. You’re correct that a purchase receipt is necessary for warranty claims at most companies, including Native Union. Below, we explain why a receipt is required to ensure fairness and compliance.

- Purchase Verification: A receipt confirms the purchase date and retailer (e.g., Best Buy), ensuring the product is within the warranty period. This clarity prevents disputes and ensures only valid claims are processed, protecting both you and the company.

- Preventing Fraud: Receipts safeguard against claims for non-purchased or second-hand items, ensuring fairness for loyal customers like you. This preserves the integrity of our warranty program and allocates resources appropriately.

- Legal Compliance: Receipts document transactions for accounting and tax purposes, as required by law. Consumer protection regulations often mandate proof of purchase, ensuring legal compliance and mutual protection.

- Quality Control: Receipts provide batch details, enabling us to trace products and identify defects. This helps us improve product quality and address issues like yours effectively.

- Retailer Policies: Receipts verify purchases from authorized retailers like Best Buy, aligning with their warranty terms. This ensures seamless service and maintains partnerships that benefit you.

- Fair Service: Receipts ensure equitable resource allocation, preventing delays or shortages. This streamlines valid claims, ensuring efficient service for all customers.

We understand that keeping receipts can sometimes be difficult. To make this easier, we recommend retaining a digital receipt whenever possible. For purchases from platforms like Best Buy, you may be able to access your purchase history through your account or registered email. We truly value your satisfaction and are committed to improving based on your valuable feedback.

Rated 2 out of 5 stars

Good product - bad customer service

Good product - bad customer service

My order was split, any contact with the what’s app, they never answer without 5 questions being asked, they they still could not tell me my order was split, half from U.K. and half from Hong Kong. No appology, will not purchase again.

Please do not act surprised, as last night you had another WhatsApp conversation, which lead to nowhere, your customer service is lead by Botts, not people

June 9, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello,

We’re genuinely heartbroken to hear about the frustration with your split order and the communication hiccups. Our team strives to respond on WhatsApp within 1 hour, but during peak times or public holidays, it may take a bit longer, and we’re so sorry for any disappointment this caused. We choose shipping locations like the UK or Hong Kong based on stock availability to get your order to you as efficiently as possible, and we deeply regret not making this clearer. Your feedback means the world to us, and we’d love the chance to make this right for you in the future. Thank you for letting us know how we can improve.

Rated 5 out of 5 stars

I’m very happy with my new desk mat

I’m very happy with my new desk mat; it suits very well with my Mac and helps to organize my space.
Also I bought a classic band for my watch and it’s amazing how leather helps to keep away alergias and brings a smooth feeling.

June 4, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Pedro,

We're delighted to hear you're loving your new desk mat! It's great to know it’s the perfect match for your Mac and keeps your space tidy. Plus, we’re thrilled you’re enjoying the classic watch band—here’s to leather’s smooth vibes and allergy-friendly charm! Thanks for the kind words.

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Rated 5 out of 5 stars

Fast delivery and kept informed

Fast delivery and kept informed. Good product and happy with purchase.

June 13, 2025
Unprompted review
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Reply from Native Union

Hello Colin,

We're thrilled to hear your order zoomed to you quickly and that you were kept in the loop! Thanks for the kind words about the product—we’re so glad you’re happy with your purchase!

Rated 5 out of 5 stars

durability, fashion, price

You've chosen wisely with Native Union! It's a fantastic brand, and it's clear why you love their cables and iPhone cases so much and durability
Love it t

June 2, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Francois,

You've hit the trifecta with Native Union—durability, fashion, and price! We're stoked you think our cables and iPhone cases are the bee's knees. It's like picking the perfect outfit: tough enough to last, stylish enough to turn heads, and kind to your wallet. Keep loving it, you wise chooser, you!

Rated 5 out of 5 stars

Really nice products and great design…

Really nice products and great design and functionality. Definitely recommend.

May 1, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Shouvik,

Thanks for the love! We're blushing over here—our products are strutting their stuff with great design and functionality, and you're giving them the spotlight they deserve! It's like they're the cool kids at the tech party. Definitely recommend your awesome taste!

Rated 5 out of 5 stars

Thank you.

Great website. Quick delivery.

May 27, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello David,

Thank you for the shout-out! We're thrilled you found our website a breeze and that your goodies arrived faster than a speeding bullet. It's like we’ve got a secret superpower for quick delivery! Keep enjoying, and thanks for the love!

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Rated 4 out of 5 stars

Another Native Union purchase

I keep coming back to Native Union products. High quality, natural feeling and striking colour tones.

May 20, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Da,

You're a Native Union regular, and we love the loyalty! It's like you're collecting our high-quality, natural-feeling, strikingly colorful gear like rare gems. Those vibrant tones must be turning heads wherever you go! Thanks for coming back for more—you're basically part of the family now!

Rated 5 out of 5 stars

Very nice products of excellent quality.

Very nice products of excellent quality.

May 15, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Luc,

Thanks for the glowing words! Our products are practically doing a happy dance knowing you think they're top-notch quality. It's like they're dressed to impress and nailing it! Keep enjoying the excellence!

Rated 5 out of 5 stars

The products are of high quality

The products are of high quality, I’ve been using the wires for years, and the shipment was delivered as agreed

May 14, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Klant,

Thanks for the stellar review! Our wires must feel like seasoned pros, holding up strong after years of action—talk about cable endurance! And kudos to our shipping team for delivering on time, like clockwork. Keep rocking those high-quality goodies!

Rated 5 out of 5 stars

Great product

Great product! Super fast shipping and as beautiful as useful

May 5, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello,

Thanks for the enthusiasm! Our product's blushing from the praise—beautiful and useful? It's basically the full package! And with super fast shipping, it’s like it zoomed to you on a rocket. Keep loving that great gear!

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Rated 5 out of 5 stars

High quality products and fast service

High quality products and fast, reliable delivery. Never had any issues with this company and have ordered at least four times from them already.

April 21, 2025
Unprompted review
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Reply from Native Union

Hello AndreasH,

You're practically a VIP with four orders under your belt! We're thrilled our high-quality products and zippy, reliable delivery keep earning your loyalty—it's like we're the trusty sidekick you can't resist. Thanks for the love, and here's to more issue-free orders!

Rated 5 out of 5 stars

Superbe service, delivery and product

Easy to place the order. Very rapid delivery of an excellent product!

April 22, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Gary,

Merci for the fantastic review! We're thrilled you found ordering a breeze and that our product zipped to you with lightning speed—talk about a triple win with superb service, delivery, and quality! It's like our product is strutting its stuff in style. Keep enjoying the excellence!

Rated 5 out of 5 stars

Well designed, hard wearing kit

Have multiple products from Native Union, this one was a MagSafe battery pack, which performs well and looks great (very thin) attached to the phone. I have only had one issue with a product from NU and that was resolved and replaced without fuss. I would recommend them without reservation

April 23, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Timothy,

Thanks for the awesome review! Our MagSafe battery pack is clearly stealing the show—sleek, thin, and tough, it’s like the James Bond of phone accessories! We're thrilled you're a fan of our well-designed, hard-wearing gear and that our team sorted out that one hiccup smoother than a spy on a mission. No reservations? You're making us blush! Keep rocking those Native Union vibes!

Rated 5 out of 5 stars

The products are first class

The products are first class. Well designed and manufactured.
But, what is even better is their response. They processed my order and shipped to me even faster than USA companies.

April 16, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Ivan,

Our products are strutting their first-class style with top-notch design and manufacturing, and we're thrilled you're a fan! That lightning-fast shipping? It's like we teleported your order straight to you, outracing those USA sprinters. Thanks for the awesome review—keep enjoying the premium Native Union vibes!

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Rated 1 out of 5 stars

They deliver damaged products and make…

They deliver damaged products and make it very hard to return. I had to send multiple emails to receive a return label, which turns out to be not working, making it impossible to receive a refund.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

3-in-1 charger

I love the 3-in-1 charger that I got & also the WhatsApp message/updates that I got right after I made my purchase The delivery was really quick. The package was also very well packed.

March 31, 2025
Unprompted review

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