Denis Korytchenko

First of all, I love your products and what you're doing. But sometimes, you send a marketing email, and once I go to the website, I see that most items are sold out. Also, the same thing happened with the email you sent announcing a new product: once I opened the website, the item was already sold out. I must say that I open emails right away, so there is no case that I missed the email and opened it the next day or something. It happened multiple times, and it looks like a cheap manipulation. Either fill your stock or avoid advertising sold-out items.

Facebook ads definitely work: after seeing TokyoTreat ads on Facebook multiple times I decided to give it a try. I subscribed to the service and started waiting for my first package (April box that was shipped on March 9). So, one month had passed, I got a new email confirming that the May box was shipped (I still didn't receive the April box). I contacted the support and they asked me to wait. A tracking number is not an option for TT. So, I waited more, and I totally forgot about TT, and then one more invoice from PayPal and shipping confirmation of the June box. Then I decided to cancel the subscription, contacted the support again and I was asked to wait until the middle of June. A day before the middle of June a miracle happened: I received my April box, and what can I say... Very low-quality snacks, I believe they cost cents and it makes the service super-overpriced. Today, 4th July and I received - May box, that includes another bunch of low-quality snacks. So, before subscribe - consider a one-time subscription, it will help to save your money.