Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the quality and design of the company's products, particularly the phone cases and Apple Watch bands. Consumers highlight the durability and premium materials used, noting that the products are both stylish and protective. People also mention the seamless integration of the Apple Watch bands into various outfits, praising their aesthetic appeal. The company's customer service receives high marks from reviewers. Customers report quick response times, helpful solutions, and a willingness to go above and beyond to resolve issues. Consumers appreciate the personalized attention and the feeling of being valued. The return policies are also praised as consumer-friendly and hassle-free.

Based on these reviews

Rated 4 out of 5 stars

Great case, but one design flaw I received the Nomad Folio case for my iPhone 17 Pro Max and overall, it’s really nice. The fit is perfect, the leather feels premium, and there’s plenty of spac... See more

Rated 4 out of 5 stars

Their products are quite good. I own 5 of the Apple watchbands, and the Rocky Point are my favorite. In the past I had some bad experience with the customer service staff, but I have deleted my prev... See more

Rated 5 out of 5 stars

Top customer service. Item arrived in very damaged box, totally due to courier. Nomad customer service dealt with issue and provided a new replacement free of charge which was most appreciated. You... See more

Rated 5 out of 5 stars

Nomad has one of the most consumer friendly return policies I've ever experienced. I returned a case after the dye transferred to a MagSafe charging stand. It was hassle free. I was provided with a QR... See more

Rated 2 out of 5 stars

Nomad...well, I purchased 2 bands on a Friday (Sept,19) and the website states two business days for them to process and ship orders. This would mean by Monday or Tuesday yet they waited until 5 bu... See more

Rated 5 out of 5 stars

Nomad goods is the best company, their products are as solid as they come. I’ve got the rugged case which is durable and also sleek, good job! And the rocky point band on my watch is the most secure f... See more

Rated 5 out of 5 stars

Highly reccomended. Finally a customer service that works. I had a little issue with tbe color of the case and it was solved very fast and smoothly. I am very happy with my purchase.

Rated 5 out of 5 stars

Received a watch band but a piece was missing and they express shipped another out right away. Couldn't ask for a better support experience.

Rated 5 out of 5 stars

Amazing products, I love the Rocky Point band so much I own 5, only bands I use. Customer service is top notch, recently had an issue with a band and it was resolved almost immediately. Can’t recomm... See more

Rated 5 out of 5 stars

First of all I am giving my rating 10 Stars to Nomad, Truly a great brand which give more than 100% value to customer with aspects of post sales service, Not going in long story but I had a issue... See more

Rated 5 out of 5 stars

The best case i have even owned. This company is the best. They are in Santa Barbara area I think. I buy the same Modern Leather folio case with the horween leather. Horween leather is best bec... See more

Rated 5 out of 5 stars

I've purchase a couple of Horween iPhone cases in the past because I reckon they're the finest of their kind available. Then I decided to purchase a Horween leather strap for my Ultra. While the leath... See more

Rated 5 out of 5 stars

It is a wonderful company to do business with. I bought a phone case plus strap. The product quality is superb and customer service was excellent.

Rated 2 out of 5 stars

I’m on day 4 of waiting for my iPhone 17 case. That’s not processing time. It’s FedEx shipping time. I have to go through their AI to report problems and I’m lucky if I get a response the same... See more

Rated 5 out of 5 stars

had two separate issues with recent orders from Nomad — one about missing out on an anniversary sale price, and another about a screen protector that was supposed to be included with my case. I... See more

Rated 2 out of 5 stars

Iphone case showing signs of wear far too soon. One glossy case shows signs of the magsafe ring on the outside of the case after less than a week. I decided to to try them again during the black Fri... See more

Rated 5 out of 5 stars

Nothing but good experiences with Nomad… have an addiction to their Apple Watch straps… have several of the Sport bands and especially love the Rocky Mountain. Have their new universal cable for Appl... See more

Rated 5 out of 5 stars

Fantastic customer service. I had a warranty issue with one of Nomad's products and they handled the issue quickly and easily, and went beyond expectations to resolve the issue as quickly as possibl... See more

Rated 5 out of 5 stars

Nomad Goods were very helpful before I made a purchase. There was a problem and Chloe at Nomad Goods was extremely helpful and promptly came up with helpful solutions. I wouldn’t hesitate to buy from... See more

Rated 5 out of 5 stars

Bought a titanium watch band and was very satisfied with the quality of the product and instructions for making adjustments to size. I had to contact the company for a billing issue and was happy with... See more

Rated 5 out of 5 stars

I had a problem with a Traditional Leather case for iPhone 17 pro and the support solved my problem in seconds! Great support!

Rated 5 out of 5 stars

Excellent customer service. Excellent quality Apple Watch band. I ordered the wrong band initially. Customer service was excellent. Canceled the order. IMMEDIATELY refunded the wrong item ordered. I t... See more

Rated 5 out of 5 stars

I bought Nomad electronic and life style product for couple of years. What I like about their goods that made in USA and good quality. Even I put 5 star, I dislike that the retail price of the produc... See more

Rated 5 out of 5 stars

Love this company and their products. Customer Service is top notch. Professional, prompt and knowledgeable.

Rated 5 out of 5 stars

Great customer service quick response and will handle all issues you have. Will continue to order nomad products.

Rated 5 out of 5 stars

Just got my phone pouch and wrist band for my apple watch. Top quality, received the goods in Switzerland just 4 days after ordering. Will order any time again.

Rated 5 out of 5 stars

The company manufactures exceptional products, particularly the Apple Band. These devices are not only aesthetically pleasing but also timeless and seamlessly integrated into various outfits. I have p... See more

Rated 5 out of 5 stars

The best products for Apple Watches and the BEST COMPANY EVER, They are quick in response and very helpful, thanks NOMAD

Rated 5 out of 5 stars

The entire experience from purchase to customer support was seamless from start to finish. The person who delt with me was professional, easy to work with, and followed up promptly with my MagSafe iss... See more

Rated 5 out of 5 stars

This is a general review of Nomad over years. I have used their cases for multiple iPhones. I use their cover for AirPod Pro. I use their chargers, that have become better over years. Wallet with trac... See more

Rated 5 out of 5 stars

Quick response to my issue and great follow-up! Highly recommend this company!

Rated 5 out of 5 stars

I had to made a claim about a warranty this time around. I won’t go into crazy details about what for but I will absolutely say that the agent that goes by Ozi was an absolute legend. I couldn’t belie... See more

Rated 5 out of 5 stars

Easy interaction with customer service. The portal for warranty claims was easy to navigate and I had my replacement clasp in the mail within a week. Not to mention my metal watch band is amazing and... See more

Rated 2 out of 5 stars

I purchased the Rocky Point strap online and paid extra (£15) for the express delivery which stated the watch would be delivered within 2 - 5 days. They never responded to my order until 3 days later... See more

Rated 5 out of 5 stars

The leather smells like power. Feels tough, smooth, and clean in the hand. You can tell it’s the kind of case that’s only gonna look better the more you beat it up. I ain’t trying to keep it flaw... See more

Rated 5 out of 5 stars

I’ve been using Nomad cases for a while now, and they truly stand out in terms of design, durability, and overall feel. The materials are premium, giving the case a sleek yet rugged aesthetic, and... See more

Rated 5 out of 5 stars

My PT told me to get an Apple Watch. The problem was that — before my Nomad band — every other watch band, even the sport loops that is supposed to be fairly hypoallergenic, irritated my skin. The pr... See more

Rated 5 out of 5 stars

Had a slight issue with an order I had placed in which I forgot to add an item. A great soul by the name of Ozi helped me out in a matter of literal seconds! You can go wrong with these guys.

Rated 5 out of 5 stars

Thank you for your prompt response and for sending the replacement item immediately. The replacement item you sent is functioning properly, and I am very satisfied with the excellent service.

Rated 5 out of 5 stars

Great company. This iPhone air back cover looks more like it has been made by Apple itself. Match made in heaven. If you are going to put a cover on your iPhone, look no further. This is IT

Rated 5 out of 5 stars

Nothing beats this combo for travel. The Slim Adapter and ChargeKey from Nomad Goods are absolute game-changers. I’ve been using them for a week now, and packing for trips has never been this effort... See more

Rated 5 out of 5 stars

I recently purchased a product from Nomad that was showing as unavailable. I reached out to their customer service to inquire about when it would be back in stock, and I was blown away by their respon... See more

Rated 5 out of 5 stars

Shortly after I contacted them, company representatives contacted me and did everything they could to help. As soon as I submitted the relevant documents, they approved a replacement for the product.... See more

We perform checks on reviews


Company details

  1. Cell Phone Accessory Store
  2. Electronics Store

Information provided by various external sources

Nomad is a consumer electronics and lifestyle products company based out of Santa Barbara, California.


Contact info

4.0

Great

TrustScore 4 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Advertisement
Rated 5 out of 5 stars

Fixed

First product I received was clearly a returned product.

I sent an email, their team sent a replacement device, express shipping.

It’s not about perfection for me in business, it’s making sure the problem is solved and customer is happy with solution.

They achieved this.

October 15, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Top customer service.

Top customer service.
Item arrived in very damaged box, totally due to courier. Nomad customer service dealt with issue and provided a new replacement free of charge which was most appreciated.
You cannot really get better than that tbh 😉👍🏻

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great company, amazing Products

Great company. This iPhone air back cover looks more like it has been made by Apple itself. Match made in heaven. If you are going to put a cover on your iPhone, look no further. This is IT

October 15, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Very disappointing iwatch strap

Quality of the iwatch strap not good. The short arm slips too much movement when it should lock in. The quality of the band is flimsy and feels cheap. Also it seems shorter than my apple band. More yellow than neon green/yellow. Finally they make you pay for returns and print labels no QR code sending all the way to Hong Kong!

September 21, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

Great case, but one design flaw

Great case, but one design flaw

I received the Nomad Folio case for my iPhone 17 Pro Max and overall, it’s really nice. The fit is perfect, the leather feels premium, and there’s plenty of space for cards and cash. MagSafe works great too — no issues charging.

However, the removable magnetic clasp is positioned too high. It interferes with MagSafe car chargers, which makes using it on the go frustrating. If the magnet were just an inch lower, it would be spot on. Surprised this got past R&D because everything else about the case is excellent.

Still, it’s a solid case overall — just wish they’d tweak that clasp placement in the next version. Hopefully Nomad takes this feedback on board, since their past iPhone cases have been so close to perfect

October 7, 2025
Unprompted review
Rated 2 out of 5 stars

Inaccurate advertising and slow customer service

I purchased the Rocky Point strap online and paid extra (£15) for the express delivery which stated the watch would be delivered within 2 - 5 days. They never responded to my order until 3 days later and advised of a delivery date of 9 days which fell when I was away on AL. Their customer service process is totally automated and they take 3 days or more to respond. They're very keen to sell you their stuff but don't back it up with decent customer service. I'm still waiting to hear back from them. Very disappointing.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

No returns.

I bought a leather card wallet, which has a very meh.. quality, and decided to return it. However, they asked me to return the item to Hong Kong and pay for the return shipping - the return postage cost is essentially more than half the item price, which makes it not worth to return it.

Beware that if you purchase this item, there's essentially no returns, as they'll ask you to bear the costs of returning it to the other side of the planet.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Nomad goods is the best company

Nomad goods is the best company, their products are as solid as they come. I’ve got the rugged case which is durable and also sleek, good job! And the rocky point band on my watch is the most secure feeling band I’ve ever had, ready to it through its paces as the winter surf season approaches!

October 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Regarding Exchange Procedures

Thank you for your prompt response and for sending the replacement item immediately. The replacement item you sent is functioning properly, and I am very satisfied with the excellent service.

September 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look