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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the high quality and appealing design of the products. Consumers highlight the durability and functionality of items such as cables, phone cases, and chargers. People also value the brand's aesthetic, noting that the products are both stylish and practical. However, some consumers have reported issues with delivery times, experiencing delays in receiving their orders. Additionally, a few reviewers mentioned encountering problems with customer service, citing slow response times and unhelpful interactions. Opinions on the ordering process are mixed, with some customers satisfied and others experiencing difficulties.

Based on these reviews

Rated 4 out of 5 stars

Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all. I always double check t... See more

Rated 4 out of 5 stars

Products with designs like Native Union are not sold in Japan, and I am always looking forward to new products. I like the design because it's not too unusual and you'll never get tired of it.

Rated 4 out of 5 stars

Great cases! Only thing I wish is that they had real metal buttons instead of their current ”flat” button design. The shipping was also a bit of a struggle, but that was the fault of the postal servic... See more

Rated 4 out of 5 stars

iPhone 15 pro max case in black. Good case with great feel however the plant based leather began to peel at the charging port after having the case for 2 months. I ultimately got tired of how it felt... See more

Rated 5 out of 5 stars

I’m a loyal client of Native Union since more than 5 years, and use daily several of their products today. Good quality of the materials used, design is fantastic and I still enjoy looking at their... See more

Rated 5 out of 5 stars

Placed order. Got a message immediately updating me on my order. Had it in hand in 3 days. Great service and product is Native Union quality as I’ve come to expect.

Rated 2 out of 5 stars

RETURN TAX ALERT! Really cool products but returns are expensive. They charge you for returns and send you a label, and if you don't have a printer you have to pay extra at a print shop. I ended up sp... See more

Rated 2 out of 5 stars

Update - 15.09.2025 - The refund has been accepted after an chargeback with my bank and I have since received an apology from Native Union which I appreciate. Ordered a laptop stand and wireless p... See more

Rated 5 out of 5 stars

I’ve bought almost everything Native Union makes over the last few years. They are wonderfully functional products that are simply but beautifully designed. Service is great - they cannot do enough... See more

Company replied

Rated 5 out of 5 stars

I’ve had a number of products from native union, most recently the ReClassic case for the 16 pro max and a matching one for my AirPods. I’m usually very fussy with cases and just stick to Apple cases,... See more

Rated 5 out of 5 stars

Have multiple products from Native Union, this one was a MagSafe battery pack, which performs well and looks great (very thin) attached to the phone. I have only had one issue with a product from NU a... See more

Company replied

Rated 5 out of 5 stars

Native Union to the rescue. Again. The Snap 2-in-1 Magnetic Wireless Charger. It doesn't just work perfectly with my iPhone 15. It also takes up less space and looks attractive. In this world... See more

Rated 5 out of 5 stars

I’m very happy with my new desk mat; it suits very well with my Mac and helps to organize my space. Also I bought a classic band for my watch and it’s amazing how leather helps to keep away alergias... See more

Company replied

Rated 5 out of 5 stars

Having ordered from Native Union in the past and yet once again. The experience of having a speedy delivery is the utmost confidence in this company that I would consider that goes above and beyond... See more

Company replied

Rated 5 out of 5 stars

I’ve used the native union cord to power the electronics and works great. It is cord made of high quality material that lasts many years to come. The Native Union cord is versatile and easy to use for... See more

Rated 5 out of 5 stars

I’m very pleased with NU’s new power bank. It’s light, powerful and does the job so much better than Apple’s power booster. As always, NU’s communication and post-service customer care are excellent.... See more

Company replied

Rated 2 out of 5 stars

The discount code applied at checkout did not go through so i had to be refunded the amount i was overcharged. This caused an issue with my order processing which arrived over 2 weeks late - I had to... See more

Company replied

Rated 5 out of 5 stars

Well here I am again having just purchased my third of these wonderful chargers. Why do I need three? Two were perfectly fine and are nowhere near to needing replacement due to issues with the produ... See more

Rated 5 out of 5 stars

I now own two Native Union bags, several cables, a couple of power adapters, and a phone case with a magnetized wallet. I have found the quality of workmanship and materials in all the products... See more

Rated 5 out of 5 stars

I’ve always been fascinated with the new designs that you guys have related to technology and how durable and high-quality. I really love everything you guys do to my feedback will always be positive... See more

Rated 2 out of 5 stars

First of all, I love your products and what you're doing. But sometimes, you send a marketing email, and once I go to the website, I see that most items are sold out. Also, the same thing happened wit... See more

Company replied

Rated 5 out of 5 stars

I’ve purchased a phone case, power bank, watch straps, and desktop charger from Native Union. All of their products are high quality, functional, and look great. They’re now the first place I look whe... See more

Company replied

Rated 5 out of 5 stars

bought several products from Native Union. 2 stands, 2 foldable stand and the small power bank. Bought them because of the design which I like more than other brands where products rather follow tech... See more

Rated 2 out of 5 stars

You ask for a review and the item hasn’t even appeared. Your delivery system is totally useless

Rated 2 out of 5 stars

I was hesitant to order a Native Union 67w charger due to the multiple reviews here and Amazon that gave a low review of the company but risked it anyway, given that there is no travel charger that is... See more

Rated 3 out of 5 stars

I had my native Union twin head 6.5ft lead as a gift in August. I had heard great things about the quality and was really pleased with the lead when I received it. The extra length was the selling fac... See more

Company replied

Rated 5 out of 5 stars

Great products. High quality and great design. Support is amazing, fast and competent. Had one item that didn’t quite suit my needs, was immediately taken care of. Also had problems with a delivery an... See more

Rated 5 out of 5 stars

High quality products and fast, reliable delivery. Never had any issues with this company and have ordered at least four times from them already.

Company replied

Rated 5 out of 5 stars

Great quality products and great support too. I had one of their phone cases for around 6 months and it started to peel/ degrade on one of the corners, I had a replacement shipped to me straight awa... See more

Company replied

Rated 5 out of 5 stars

Well made cables, great customer service, and quick delivery. I’ve only bought from them for the last few years. Their sustainability efforts are appreciated as well.

Rated 5 out of 5 stars

I love the 3-in-1 charger that I got & also the WhatsApp message/updates that I got right after I made my purchase The delivery was really quick. The package was also very well packed.

Rated 5 out of 5 stars

The products are first class. Well designed and manufactured. But, what is even better is their response. They processed my order and shipped to me even faster than USA companies.

Company replied

Rated 5 out of 5 stars

I have bought several items from NU. Their designs are functional and beautiful. Top quality materials. Fast communications. And their products are shipped and delivered fast.

Company replied

Rated 5 out of 5 stars

Their products are beautifully crafted and functional. I have purchased about 5 or 6 of their accessories over the years, the only one which was somewhat disappointing was the Classic case as the mate... See more

Company replied

Rated 5 out of 5 stars

Lovely product - well made and solid in construction (drop magnetic wireless charger). The only minus, is the length of time it took to arrive. It was ordered on 16 Jan and arrived on 30 Jan.

Company replied

Rated 2 out of 5 stars

Product looks nice but doesn’t last long and making a warranty claim is a pain as your expectations of taking a picture to show it isn’t working involves 2 phones

Rated 5 out of 5 stars

My cable failed and was replaced promptly…….and that’s why I only buy from Native Union. No other companies that I know of have this “lifetime” warranty. Thx Native Union.

Rated 5 out of 5 stars

You've chosen wisely with Native Union! It's a fantastic brand, and it's clear why you love their cables and iPhone cases so much and durability Love it t

Company replied

Rated 5 out of 5 stars

The best service I never experienced ! Love the items, love their service, I am a regular customer for many years now and will still be for long.

Rated 4 out of 5 stars

The item arrived eventually and it was a useful, professional, clever device that will save my wife and I a great deal of time.

Rated 5 out of 5 stars

Product was slightly defective but warranty process worked as expected. They were prompt in replying and providing a replacement.

Rated 5 out of 5 stars

Great products, good quality. Reliable service. All in all, shopping native union products is a wonderful experience.

Rated 5 out of 5 stars

Native Union cables are always great!! Excellent quality with extended warranty terms. I have bought over 10 cables from them all along the years

Rated 2 out of 5 stars

Good product - bad customer service My order was split, any contact with the what’s app, they never answer without 5 questions being asked, they they still could not tell me my order was split... See more

Company replied

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Company details

  1. Cell Phone Accessory Store

Written by the company

By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.


Contact info

3.8

Great

TrustScore 4 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Favourite gift for friends who are on…

Favourite gift for friends who are on the go!

January 30, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Shuchi,

What a thoughtful choice! Our products are made for life on the move, so we're delighted to hear they make the perfect gift for your on-the-go friends. Hope they love them as much as you do!

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Rated 5 out of 5 stars

Their products are beautifully crafted…

Their products are beautifully crafted and functional. I have purchased about 5 or 6 of their accessories over the years, the only one which was somewhat disappointing was the Classic case as the material showed significant wear and tear in a very short time.

February 7, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Michael,

Thank you for your continued support and for sharing your experience! We’re glad to hear you’ve enjoyed most of our products, though we’re sorry the (Re)Classic Case didn’t meet expectations. We’re always working to improve durability, and your feedback is truly valuable. If there’s anything we can do to help, feel free to reach out!

Rated 5 out of 5 stars

Refined design and quality products

I’ve purchased a phone case, power bank, watch straps, and desktop charger from Native Union. All of their products are high quality, functional, and look great. They’re now the first place I look when I need a new tech accessory.

February 6, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Michael,

We really appreciate your continued support and trust in Native Union! It’s great to hear that our design and quality have made a difference in your tech setup. We’ll keep working to bring you more functional and well-crafted accessories. Let us know if you ever need anything!

Rated 5 out of 5 stars

Great product with sleek design

February 1, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello,

Thank you for your feedback! We're glad you’re enjoying the design and quality of your product. If you ever need anything else, feel free to reach out!

Rated 5 out of 5 stars

Great quality products and great…

Great quality products and great support too. I had one of their phone cases for around 6 months and it started to peel/ degrade on one of the corners, I had a replacement shipped to me straight away, no questions asked. I will be purchasing more products from them.

My only critique is that the shipping can be quite slow, but worth the wait

February 1, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Liam,


Thank you for sharing your experience and for your continued support! We’re sorry to hear that your phone case started to peel after six months. While we strive to create durable, high-quality products, we understand that unexpected issues can sometimes occur.

We truly appreciate you reaching out so we could provide a replacement right away. Your feedback is invaluable in helping us improve, and we’ll continue refining our materials and designs to enhance durability.

We also acknowledge your concern about shipping times and are working on ways to improve the speed while maintaining the quality of service you expect.

Thanks again for your patience and trust in Native Union!

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Rated 5 out of 5 stars

Lovely product

Lovely product - well made and solid in construction (drop magnetic wireless charger). The only minus, is the length of time it took to arrive. It was ordered on 16 Jan and arrived on 30 Jan.

January 31, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Dr Miranda,

Thank you for your kind words and for your patience! We're thrilled to hear that you love the quality and construction of the Drop Magnetic Wireless Charger.

We sincerely apologize for the shipping delay—while we aim for timely deliveries, sometimes unforeseen logistics challenges can extend the timeline. We're continuously working on improving shipping times to ensure a better experience in the future.

We truly appreciate your support and hope you enjoy your charger! If you ever need any assistance, feel free to reach out.

Rated 5 out of 5 stars

Always a quality product with NU that…

Always a quality product with NU that’s built to last and looks smart.

January 30, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Michael,

Thank you for your thoughtful review and for trusting Native Union! We're thrilled to hear that you appreciate the quality and design of our products. We put a lot of effort into ensuring that our products are both stylish and built to last, so it's always rewarding to hear such positive feedback. Your support means the world to us, and we’re committed to continuously delivering the best experience possible. If you ever have any questions, feedback, or need assistance with anything, don’t hesitate to reach out. Enjoy your purchase, and we look forward to serving you again in the future!






Rated 5 out of 5 stars

Great products!

Great products! The Stow Organizer has become indispensable in my daily live. Always everything at hand.

January 30, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello,

Thanks for the awesome review! Sounds like the Stow Organizer has earned VIP status in your daily life—always there, always prepared, never losing its cool. Just don’t let it start demanding a raise! Glad it’s keeping your essentials in check. If you ever need another sidekick, you know where to find us!






Rated 5 out of 5 stars

Strongest cable I’ve ever used

Strongest cable I’ve ever used, even compared to the construction cables.

January 27, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello O Marines,

That's an impressive endorsement! We're thrilled to hear our cable is living up to its reputation—even when compared to construction-grade strength. Thank you for the great feedback; we're committed to keeping your devices charged with top-tier durability.

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Rated 5 out of 5 stars

Top notch

High quality products with high quality service! Highly recommendable!

January 27, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Robert,

Thank you for your kind words! We're thrilled to hear that both our products and service met your expectations. Your recommendation means a lot to us, and we’ll keep striving to deliver the best. Enjoy!

Rated 1 out of 5 stars

Avoid. Awful customer service.

Update 3rd of Feb: finally had refund issued after they deducted £3.36 to cover posting faulty items back to them.

Ordered a desk mat, phone case and two screen cleaners. Product was delayed and then arrived with awful screen cleaners which left screens more dirty and a desk mat which would not flatten after 4 days of laying flat. I am on day 7 of trying to resolve with various emails back and forth. I am now returning it all and paying postage to do so. Really bad customer service. Will not be using them again.

January 26, 2025
Unprompted review
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Rated 2 out of 5 stars

Product came with cosmetic defects, customer support is responsive but gave patronising replies

I was hesitant to order a Native Union 67w charger due to the multiple reviews here and Amazon that gave a low review of the company but risked it anyway, given that there is no travel charger that is as sleek as Native Union. True enough, the charger came with some cosmetic defects. Customer support was responsive, although I had to send them 3 emails for them to finally see the pictures I have attached. They basically gave patronising reasons and refused to exchange the part, by saying the defects are inherent. It seems that they outsourced their entire manufacturing and distribution, and do not have good QC of their parts. I am still in the midst of trying to resolve my issue. I strongly encourage potential customers to look elsewhere.

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great products at great prices

I’ve had a number of products from native union, most recently the ReClassic case for the 16 pro max and a matching one for my AirPods. I’m usually very fussy with cases and just stick to Apple cases, but had to find an alternative when they stopped making leather accessories. Native Union really impressed me with some solid designs and really good build quality, with cases that look and feel really premium and really nice, whilst also being priced very reasonably!

December 8, 2024
Unprompted review
Rated 1 out of 5 stars

Awful Customer Support

The product itself is faulty and customer service wants me to pay 3x times the original shipping to return my product. This is first time after all years knowing and being a loyal customer to native union and I get this type of response and no one is getting back at me to solve this

December 10, 2024
Unprompted review
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Rated 1 out of 5 stars

The cords do not last

The cords do not last. I’ve already replaced it once this year. You literally have to take a video of the cord not working (takes another phone to get the video) then a picture of the cord cut in half. I’ve ordered a replacement cord at the ending of October (29th to be exact), still hasn’t shipped and it’s November 26. Customer service is horrid. Shell out a few more bucks and buy a quality product.

October 29, 2024
Unprompted review

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