Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all. I always double check t... See more
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By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.
Contact info
United States
- support@nativeunion.com
- www.nativeunion.com
Replied to 8% of negative reviews
Typically replies within 1 week
Favourite gift for friends who are on…
Favourite gift for friends who are on the go!

Reply from Native Union
Their products are beautifully crafted…
Their products are beautifully crafted and functional. I have purchased about 5 or 6 of their accessories over the years, the only one which was somewhat disappointing was the Classic case as the material showed significant wear and tear in a very short time.

Reply from Native Union
Refined design and quality products
I’ve purchased a phone case, power bank, watch straps, and desktop charger from Native Union. All of their products are high quality, functional, and look great. They’re now the first place I look when I need a new tech accessory.

Reply from Native Union
Great quality products and great…
Great quality products and great support too. I had one of their phone cases for around 6 months and it started to peel/ degrade on one of the corners, I had a replacement shipped to me straight away, no questions asked. I will be purchasing more products from them.
My only critique is that the shipping can be quite slow, but worth the wait

Reply from Native Union
Lovely product
Lovely product - well made and solid in construction (drop magnetic wireless charger). The only minus, is the length of time it took to arrive. It was ordered on 16 Jan and arrived on 30 Jan.

Reply from Native Union
Always a quality product with NU that…
Always a quality product with NU that’s built to last and looks smart.

Reply from Native Union
Great products!
Great products! The Stow Organizer has become indispensable in my daily live. Always everything at hand.

Reply from Native Union
Strongest cable I’ve ever used
Strongest cable I’ve ever used, even compared to the construction cables.

Reply from Native Union
Top notch
High quality products with high quality service! Highly recommendable!

Reply from Native Union
The best service I never experienced !
The best service I never experienced !
Love the items, love their service, I am a regular customer for many years now and will still be for long.
Avoid. Awful customer service.
Update 3rd of Feb: finally had refund issued after they deducted £3.36 to cover posting faulty items back to them.
Ordered a desk mat, phone case and two screen cleaners. Product was delayed and then arrived with awful screen cleaners which left screens more dirty and a desk mat which would not flatten after 4 days of laying flat. I am on day 7 of trying to resolve with various emails back and forth. I am now returning it all and paying postage to do so. Really bad customer service. Will not be using them again.
Best phone case I've ever had
Product came with cosmetic defects, customer support is responsive but gave patronising replies
I was hesitant to order a Native Union 67w charger due to the multiple reviews here and Amazon that gave a low review of the company but risked it anyway, given that there is no travel charger that is as sleek as Native Union. True enough, the charger came with some cosmetic defects. Customer support was responsive, although I had to send them 3 emails for them to finally see the pictures I have attached. They basically gave patronising reasons and refused to exchange the part, by saying the defects are inherent. It seems that they outsourced their entire manufacturing and distribution, and do not have good QC of their parts. I am still in the midst of trying to resolve my issue. I strongly encourage potential customers to look elsewhere.
Love Native Union!
Love Native Union! The products are excellent and the service is great!
Great products at great prices
I’ve had a number of products from native union, most recently the ReClassic case for the 16 pro max and a matching one for my AirPods. I’m usually very fussy with cases and just stick to Apple cases, but had to find an alternative when they stopped making leather accessories. Native Union really impressed me with some solid designs and really good build quality, with cases that look and feel really premium and really nice, whilst also being priced very reasonably!
Awful Customer Support
The product itself is faulty and customer service wants me to pay 3x times the original shipping to return my product. This is first time after all years knowing and being a loyal customer to native union and I get this type of response and no one is getting back at me to solve this
The cords do not last
The cords do not last. I’ve already replaced it once this year. You literally have to take a video of the cord not working (takes another phone to get the video) then a picture of the cord cut in half. I’ve ordered a replacement cord at the ending of October (29th to be exact), still hasn’t shipped and it’s November 26. Customer service is horrid. Shell out a few more bucks and buy a quality product.
Excellent product quality
Still waiting on a replacement power…
Still waiting on a replacement power bank. Died on first usage 6 weeks ago
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