OtterBox Reviews 51,812

OtterBox cases are truly durable and high quality. They protect your phone perfectly, even if you don’t use a screen protector, the raised edge design keeps the screen safe when the phone falls. The... See more

I bought a Defender from Otterbox's site and the camera button on the iPhone 17 Pro Max was way to sensitive. You would take a picture just picking up your phone. I was going to just return it but Ott... See more

This will be the third Otterbox I have used. I'm upgrading my phone from a 15 year old S9 Samsung and it still looks as though I've just removed it from the box, although its spent its life on constr... See more

I have entrusted OtterBox Defender Pro to keep my cell phones protected from damage for close to a decade now. I would not consider any other phone protector no matter the price or advertising cla... See more

I think your R & D Dept. Needs to start looking into the "sizes/weights" of today's cell phones & start making better belt clips/holsters + offering a "Military Grade" plastic or scratch resistant fro... See more

Your Otto box is breaking apart despite guaranteed drop protection. For a replacement all you offer is a black case, where this is not wanted. So it’s a take it or leave it despite you being a pretty... See more

My astrological sign is catastrophe, I am Olympic levels of clumsy. My poor phone has seen it's life flash before its screen on a near daily basis since I've bought it and thanks to Otterbox it still... See more

We purchase multiple Otterbox products every year for our family. We have been Otterbox advocates for years. If something goes wrong with any of our product purchases, they always stand behind their p... See more

Don’t usually recall brand names of phone cases but I am purchasing a new iPhone 17pro and found the name of my awesome recycled case I’ve had for the past two years or more and it was named otter box... See more

I’ve had to get warranty on this case three times because little tab breaks off that goes holds it into the holster. Although they have stood behind the product, I think it’s pretty bad customer serv... See more

Just installed Otter Glass and Defender Pro XT case on my new iPhone17 Pro Max and could not be happier with your products and the ease of installation. On top of that I just used the enclosed promo c... See more

Excellent Service, very prompt and very reasonable. Actually received my replacement order sooner than expected. I couldn’t believe it. I could not be happier. Otter is truly trustworthy, when they sa... See more

Great customer service but when trying to file warranty on Samsung Galaxy S22 Plus Defender I was told no longer in stock and no replacement for case and clip. Representative did take care of glass s... See more

Love my Otterbox phone cases and clips. Gravity happens everyday and Otterbox has kept my phones safe through the years. I have NEVER had a damaged phone despite it falling in gravel, on concrete or b... See more

I've always bought Otterbox for my family phones. They are high quality and the product can be trusted. Every case I have purchased fits my phone perfectly. The commuter case which is my newest purcha... See more

Your phone cases are made of high quality material and protect phones to endure everyday use! I appreciate your quick action to replace my case. Otter box is my family and friends #1 choice for phon... See more

You break your case they replace it... It's amazing.... I will always buy otterbox products... The only company that stands behind their warranty.... Besides it's honestly the most protective case on... See more

I had an Otterbox that fell apart. I tried to register a claim on your website, however, the system kept putting me in an endless loop and I could not work through filing a claim. I eventually foun... See more

Can't say enough about otterbox. We all know the quality an trust that I have put on its cases to protect my phones an tablets. But what makes a company great besides it's products is how it handles c... See more

I have bought many cases and screen protectors from otter box over the years for every phone/device that I get. I really appreciate the warranty, and every time that my case or screen protector has br... See more

I have an older iPhone. After 6 years the silicon gasket, became deformed causing all kinds of issues for charging. OtterBox associate helped me locate the one I needed. It shipped quickly and fit per... See more

Great Protection for iPhones & Camera Durable case for protection. We have used OtterBox for years from 2006-2025. So the survey remains to be (5) stars. OtterBox is the greatest service. Th... See more

The representative was very friendly, knowledgeable, and easy to understand. She was able to help me quickly and you could tell she cared about my experience. I also really appreciated that it was a... See more

The lady I talked to was really great. Don’t know her name, but she excellent job help me right away knew what I was talking about and kindly explained why I was having trouble. She’s an excellent wor... See more

The experience and service from otterbox has been great. My only complaint would be the product itself. If you apply any pressure to the bottom right side of the case it activates the camera. This pre... See more

I would have given 5 stars if OtterBox's lifetime warranty would have replaced my Defender Pro case or at least the broken part. Instead I received a cheap case that doesn't work with the Defender Pr... See more

Easy to find what I need and I like the discounts offered. Also from previous purchases I know the quality is very good. Especially the screen protector. I have tried others and my phone can't read my... See more

I received a tracking number for replacement case/glass. Item was tracked as being delivered to my house for 2 days, then re-shipped from Chicago? I am in Colorado. Called customer service, request... See more

I was trying to see if Tmobile would honor the warranty. Instead they have told me that since I dont have protection warranty on the phone case and screen protector, they wont do anything except to of... See more

I got a defender Otterbox case the day I got my iPhone 17 pro. The camera button was too sensitive. Way too sensitive. I contacted Otterbox. They immediately replied and said a new replacement wou... See more

Found what I was looking for at an outstanding price that beats Amazon or retail for exact same items. I've been using Otter Box Defenders on my Galaxy phones for the past 12yrs and have never suffere... See more

My new 17 phone case was bad and without much effort otterbox got a new one headed my way quickly. Top notch warranty customer service. I have been using otterbox cases for a long time and will con... See more

Otterbox defender warranty replacement. I have used Otterbox case (defender) for many cell phones and the belt clip seems be the weak link .I have broken a few over the years and never had a problem... See more

Ordered a Commuter case and a protective screen. The shipping was super fast. Ordered on a Monday afternoon and was opening my package Wednesday morning. Otterbox phone cases are the best, hands down.... See more

The Defender line are fantastic products, I love the lifetime warranty and the code for a free clip holster/stand is a nice touch. I feel very confident that my expensive device is safe from impact da... See more

Otterbox has been my go to cell phone case. Never had a problem with them and always there to help when needed. This time around they have gone above and beyond by providing a replacement case for my... See more

Written by Myra Stanley: I called about a replacement for an OtterBox. The young man that I spoke to was extremely kind and supportive. I also spoke to a young lady later on to help me through some s... See more

Was able to order the case I need directly from Otterbox with free shipping! I would normally go to Amazon for the free shipping. They had none available so I checked Otterbox expecting to pay a fortu... See more

I was just so surprised in the trust they had, I know some people probably take advantage of the warranty system but I felt so lucky that I got to use it as someone who really did buy a screen protect... See more

Original package was delivered to wrong location by Fedex . From picture Fedex sent not sure where it got delivered to . Filed a case with Fedex , never heard back . Gave Fedex some time and then n... See more

This review emanates from a warranty replacement. While the process took quite awhile, once I was able to reach someone and follow up, otterbox handled efficiently. The new case is infinitely better (... See more

Everything went very well at first. You promised to send me a replacement item and I paid $13 for shipping and handling. Then I got an e-mail that I needed to submit a photo. Case #11679885 which... See more

This case helps me sleep peacefully at night, knowing my iPhone is tucked away safe and secure from the likes of bumbling …me. Oh, how I hate to admit how many times I’ve dropped my iPhones. As a loya... See more

I called to get a warranty replacement on October 3,2025. The customer service person was very personable, helpful, knowledgeable and efficient. I received the new case in short order. Doing business... See more

Only issue I had was trying to make a purchase online. spent the night before and this morning trying to make a purchase, tried numerous methods and still would not let me make a purchase. The person... See more

OtterBox is a brand that I trust whole heartedly especially when it comes to protecting my phone. You don’t realize how much your phone is needed, and OtterBox has the product to protect them for all... See more

I absolutely love my OtterBox! It's hard to explain but it actually feels like strong protection as I hold it in my hand. And it has grip to give you that extra something to make sure your phone doesn... See more

⭐️⭐️⭐️⭐️⭐️ 5/5 The OtterBox phone case is amazing! It’s super durable, feels solid in the hand, and gives me real peace of mind knowing my phone is protected. The fit is perfect, all the buttons... See more

Service, as always, was absolutely excellent. I've counted on great service and great products from OtterBox for over 15 years. Every experience has been great. This one was no different. Four stars r... See more

I was surprised and delighted that OtterBox retooled the defective design of the Defender series case that they were selling in September for the first batch of iPhone 17 pros. I hadn’t complained mys... See more