Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the high quality and appealing design of the products. Consumers highlight the durability and functionality of items such as cables, phone cases, and chargers. People also value the brand's aesthetic, noting that the products are both stylish and practical. However, some consumers have reported issues with delivery times, experiencing delays in receiving their orders. Additionally, a few reviewers mentioned encountering problems with customer service, citing slow response times and unhelpful interactions. Opinions on the ordering process are mixed, with some customers satisfied and others experiencing difficulties.

Based on these reviews

Rated 4 out of 5 stars

Purchased the iPhone clear case and Apple AirPod 3rd generation cover. Happy with the case but not so much with the AirPod 3rd generation cover as it does not fit at all. I always double check t... See more

Rated 4 out of 5 stars

Products with designs like Native Union are not sold in Japan, and I am always looking forward to new products. I like the design because it's not too unusual and you'll never get tired of it.

Rated 4 out of 5 stars

Great cases! Only thing I wish is that they had real metal buttons instead of their current ”flat” button design. The shipping was also a bit of a struggle, but that was the fault of the postal servic... See more

Rated 4 out of 5 stars

iPhone 15 pro max case in black. Good case with great feel however the plant based leather began to peel at the charging port after having the case for 2 months. I ultimately got tired of how it felt... See more

Rated 5 out of 5 stars

I’m a loyal client of Native Union since more than 5 years, and use daily several of their products today. Good quality of the materials used, design is fantastic and I still enjoy looking at their... See more

Rated 5 out of 5 stars

Placed order. Got a message immediately updating me on my order. Had it in hand in 3 days. Great service and product is Native Union quality as I’ve come to expect.

Rated 2 out of 5 stars

RETURN TAX ALERT! Really cool products but returns are expensive. They charge you for returns and send you a label, and if you don't have a printer you have to pay extra at a print shop. I ended up sp... See more

Rated 2 out of 5 stars

Update - 15.09.2025 - The refund has been accepted after an chargeback with my bank and I have since received an apology from Native Union which I appreciate. Ordered a laptop stand and wireless p... See more

Rated 5 out of 5 stars

I’ve bought almost everything Native Union makes over the last few years. They are wonderfully functional products that are simply but beautifully designed. Service is great - they cannot do enough... See more

Company replied

Rated 5 out of 5 stars

I’ve had a number of products from native union, most recently the ReClassic case for the 16 pro max and a matching one for my AirPods. I’m usually very fussy with cases and just stick to Apple cases,... See more

Rated 5 out of 5 stars

Have multiple products from Native Union, this one was a MagSafe battery pack, which performs well and looks great (very thin) attached to the phone. I have only had one issue with a product from NU a... See more

Company replied

Rated 5 out of 5 stars

Native Union to the rescue. Again. The Snap 2-in-1 Magnetic Wireless Charger. It doesn't just work perfectly with my iPhone 15. It also takes up less space and looks attractive. In this world... See more

Rated 5 out of 5 stars

I’m very happy with my new desk mat; it suits very well with my Mac and helps to organize my space. Also I bought a classic band for my watch and it’s amazing how leather helps to keep away alergias... See more

Company replied

Rated 5 out of 5 stars

Having ordered from Native Union in the past and yet once again. The experience of having a speedy delivery is the utmost confidence in this company that I would consider that goes above and beyond... See more

Company replied

Rated 5 out of 5 stars

I’ve used the native union cord to power the electronics and works great. It is cord made of high quality material that lasts many years to come. The Native Union cord is versatile and easy to use for... See more

Rated 5 out of 5 stars

I’m very pleased with NU’s new power bank. It’s light, powerful and does the job so much better than Apple’s power booster. As always, NU’s communication and post-service customer care are excellent.... See more

Company replied

Rated 2 out of 5 stars

The discount code applied at checkout did not go through so i had to be refunded the amount i was overcharged. This caused an issue with my order processing which arrived over 2 weeks late - I had to... See more

Company replied

Rated 5 out of 5 stars

Well here I am again having just purchased my third of these wonderful chargers. Why do I need three? Two were perfectly fine and are nowhere near to needing replacement due to issues with the produ... See more

Rated 5 out of 5 stars

I now own two Native Union bags, several cables, a couple of power adapters, and a phone case with a magnetized wallet. I have found the quality of workmanship and materials in all the products... See more

Rated 5 out of 5 stars

I’ve always been fascinated with the new designs that you guys have related to technology and how durable and high-quality. I really love everything you guys do to my feedback will always be positive... See more

Rated 2 out of 5 stars

First of all, I love your products and what you're doing. But sometimes, you send a marketing email, and once I go to the website, I see that most items are sold out. Also, the same thing happened wit... See more

Company replied

Rated 5 out of 5 stars

I’ve purchased a phone case, power bank, watch straps, and desktop charger from Native Union. All of their products are high quality, functional, and look great. They’re now the first place I look whe... See more

Company replied

Rated 5 out of 5 stars

bought several products from Native Union. 2 stands, 2 foldable stand and the small power bank. Bought them because of the design which I like more than other brands where products rather follow tech... See more

Rated 2 out of 5 stars

You ask for a review and the item hasn’t even appeared. Your delivery system is totally useless

Rated 2 out of 5 stars

I was hesitant to order a Native Union 67w charger due to the multiple reviews here and Amazon that gave a low review of the company but risked it anyway, given that there is no travel charger that is... See more

Rated 3 out of 5 stars

I had my native Union twin head 6.5ft lead as a gift in August. I had heard great things about the quality and was really pleased with the lead when I received it. The extra length was the selling fac... See more

Company replied

Rated 5 out of 5 stars

Great products. High quality and great design. Support is amazing, fast and competent. Had one item that didn’t quite suit my needs, was immediately taken care of. Also had problems with a delivery an... See more

Rated 5 out of 5 stars

High quality products and fast, reliable delivery. Never had any issues with this company and have ordered at least four times from them already.

Company replied

Rated 5 out of 5 stars

Great quality products and great support too. I had one of their phone cases for around 6 months and it started to peel/ degrade on one of the corners, I had a replacement shipped to me straight awa... See more

Company replied

Rated 5 out of 5 stars

Well made cables, great customer service, and quick delivery. I’ve only bought from them for the last few years. Their sustainability efforts are appreciated as well.

Rated 5 out of 5 stars

I love the 3-in-1 charger that I got & also the WhatsApp message/updates that I got right after I made my purchase The delivery was really quick. The package was also very well packed.

Rated 5 out of 5 stars

The products are first class. Well designed and manufactured. But, what is even better is their response. They processed my order and shipped to me even faster than USA companies.

Company replied

Rated 5 out of 5 stars

I have bought several items from NU. Their designs are functional and beautiful. Top quality materials. Fast communications. And their products are shipped and delivered fast.

Company replied

Rated 5 out of 5 stars

Their products are beautifully crafted and functional. I have purchased about 5 or 6 of their accessories over the years, the only one which was somewhat disappointing was the Classic case as the mate... See more

Company replied

Rated 5 out of 5 stars

Lovely product - well made and solid in construction (drop magnetic wireless charger). The only minus, is the length of time it took to arrive. It was ordered on 16 Jan and arrived on 30 Jan.

Company replied

Rated 2 out of 5 stars

Product looks nice but doesn’t last long and making a warranty claim is a pain as your expectations of taking a picture to show it isn’t working involves 2 phones

Rated 5 out of 5 stars

My cable failed and was replaced promptly…….and that’s why I only buy from Native Union. No other companies that I know of have this “lifetime” warranty. Thx Native Union.

Rated 5 out of 5 stars

You've chosen wisely with Native Union! It's a fantastic brand, and it's clear why you love their cables and iPhone cases so much and durability Love it t

Company replied

Rated 5 out of 5 stars

The best service I never experienced ! Love the items, love their service, I am a regular customer for many years now and will still be for long.

Rated 4 out of 5 stars

The item arrived eventually and it was a useful, professional, clever device that will save my wife and I a great deal of time.

Rated 5 out of 5 stars

Product was slightly defective but warranty process worked as expected. They were prompt in replying and providing a replacement.

Rated 5 out of 5 stars

Great products, good quality. Reliable service. All in all, shopping native union products is a wonderful experience.

Rated 5 out of 5 stars

Native Union cables are always great!! Excellent quality with extended warranty terms. I have bought over 10 cables from them all along the years

Rated 2 out of 5 stars

Good product - bad customer service My order was split, any contact with the what’s app, they never answer without 5 questions being asked, they they still could not tell me my order was split... See more

Company replied

We perform checks on reviews


Company details

  1. Cell Phone Accessory Store

Written by the company

By combining the finest materials, functional design, and considered details, Native Union creates products with personality, that enhance the way you live with your tech.


Contact info

3.8

Great

TrustScore 4 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically replies within 1 week


Advertisement
Rated 5 out of 5 stars

Native Union rocks

Well made cables, great customer service, and quick delivery. I’ve only bought from them for the last few years. Their sustainability efforts are appreciated as well.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice product

Easy first to purchase, quick delivery and product expected, good quality very compact, perfect for travelling !

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

Native Union iPhone Case but NO!!! protection

Bought two (Re)Classic Case for iPhone 16pro, but separately both my partner's and my phone's screen broke dropping the phones accidentally. Unfortunately these cases have provided absolutely no protection whatsoever. It's a real shame as I had several cases from Native Union and never had this problem before.

March 21, 2025
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

Poor shipment speed

Poor shipment speed.

10 business days and I’ve not received the item.

3 days wasted after the order was fulfilled.

Shipped to/via Heathrow Airport over 2 days ago and Royal Mail have not received the item from Floship.

It takes less than 12 hours to walk to Heathrow from my location.

Wouldn’t use again.

An update. It’s been shipped via Daventry a 120 mile detour.

Why ship an item via Heathrow then onwards to Daventry to potentially add additional three - five day delay?

This would mean it takes around 13-15 business days to ship an item from Hong Kong to UK

Will be going on holiday without the item.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great product!

Very happy with Native Union, super service and beautiful high quality product. Shipped to me quickly in robust attractive packaging.

February 6, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Mark,

Thank you for your kind words! We're thrilled to hear you're enjoying your Native Union product and that the experience—from service to packaging—met your expectations. If you ever need anything, we’re always happy to help!

Advertisement
Rated 5 out of 5 stars

Excellent power bank

I’m very pleased with NU’s new power bank. It’s light, powerful and does the job so much better than Apple’s power booster. As always, NU’s communication and post-service customer care are excellent. Recommended!

February 19, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello,

We’re thrilled to hear that you're loving the power bank and that it’s exceeding expectations! We put a lot of thought into making it both powerful and lightweight, so it’s great to know it’s working well for you. Your kind words about our service mean a lot—thank you for the recommendation!

Rated 5 out of 5 stars

Very good quality and efficient gadget

Very good quality and efficient gadget

February 26, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello,

Thank you for your feedback! We're delighted to hear that you’re enjoying the quality and efficiency of your gadget. We appreciate your support and hope it continues to serve you well!

Rated 5 out of 5 stars

Stylish accessories for your iGadgets

I’ve bought almost everything Native Union makes over the last few years. They are wonderfully functional products that are simply but beautifully designed. Service is great - they cannot do enough to keep you informed and look after you. Delivery always prompt too. Cannot praise this company enough!

February 21, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello,

Wow—what an incredible review! It truly means a lot to us that you've been such a loyal supporter of Native Union. We're thrilled to hear that you love our designs and find our products both functional and stylish. Our team works hard to provide great service, and your kind words make it all worth it.

Thank you for your continued trust—we’ll keep striving to bring you the best for your iGadgets!

Rated 5 out of 5 stars

Excellent quality and design

Excellent quality and design. Second purchase of charging station and peripherals for upgrade of phone.
Delighted with website, easy ordering and shipping.

February 17, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello,

Thank you for your support and for choosing Native Union again! We’re delighted to hear that you’re enjoying the quality and design of our charging station and accessories. It’s great to know that your shopping experience—from browsing to ordering and shipping—was smooth and hassle-free.

We appreciate your trust and look forward to keeping your devices powered in style!

Advertisement
Rated 5 out of 5 stars

Very good products and a great experience

Professional client service; very quick and reliable delivery. Both products (iPhone grip and external MagSafe battery) are great

February 4, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Rafael,

Thank you for your kind words! We're thrilled to hear that you had a great experience with our products and service. Ensuring quick and reliable delivery, along with top-notch customer support, is always our goal. Glad you're enjoying both the iPhone grip and MagSafe battery—hope they continue to serve you well!

Rated 5 out of 5 stars

Super Native Union!

Having ordered from Native Union in the past and yet once again. The experience of having a speedy delivery is the utmost confidence in this company that I would consider that goes above and beyond and certainly there are great products that last a lifetime.

Many thanks and look forward to purchasing your products in the future!

February 13, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Naz,

What a fantastic review! We truly appreciate your continued support and confidence in Native Union. It’s great to hear that you’ve had such a positive experience with both our products and speedy delivery. We’re committed to making products that stand the test of time, and it means a lot that you recognize that.

Looking forward to serving you again in the future—thank you for being a valued part of our community!

Rated 5 out of 5 stars

The products are well designed and well…

The products are well designed and well made. My second purchase already. 😁

January 4, 2025
Unprompted review
Native Union logo

Reply from Native Union

Hello Andrew,

Thank you for your support and for coming back for a second purchase! We're thrilled to hear you appreciate the design and quality of our products. We hope they continue to serve you well, and we look forward to being part of your next tech upgrade.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look