Naz Khan

Having ordered from Native Union in the past and yet once again. The experience of having a speedy delivery is the utmost confidence in this company that I would consider that goes above and beyond and certainly there are great products that last a lifetime.

Many thanks and look forward to purchasing your products in the future!

Engineer wasn’t able to find a fault, yet there are constant problems with lack of signal throughout the house and advised that we would need to purchase an extended disc that can strengthen the broadband. I ask why should I need to purchase an extra piece of equipment for a service that should be sufficient in providing the broadband to its highest strength when in this case it doesn’t, then why should I pay extra when I am already paying a high cost for a service that doesn’t fulfil a customer’s expectations. This extra equipment should be manifested in the price that you penalise a customer of and bears the responsibility of the provider of the broadband service to ensure a customer is getting what they pay for and not place an additional burden upon the customer by saying that we should bear the cost in buying an additional product that will help increase the signal strength? I expect that this be dealt with by the provider EE. Further, since I have had several issues with the lack of signal throughout the house even a few steps to the kitchen when signal is significantly reduced to 1 bar! Then EE should compensate us for this lack of service by providing reimbursement of the entire period being without adequate service of the broadband as in this case it is several months since joining EE and a little compensation of £10 is not something that EE should be thinking in order to fob the customer of. Since you charge so much for the broadband than I expect a full reimbursement of the monies you have taken since joining EE as the issues have been from the beginning of the contact with yourselves.