Motor Fuel Group Reviews 289

They stopped pay at the pump so you have to go into the shop...which is so over stocked you can't hardly move. Also they seem to employ foreign staff whose accent is difficult to understand...Big mist... See more

They use ECP for parking who are a nightmare. Was a queue for the jet wash which meant I was on site for over 30 minutes (only by 11 minutes). Got a parking fine. Took a while to sort out, but once go... See more

Purchased petrol at MFG ,buntingford,amount £14.35,paid with card,no receipt taken,on my bank statement £40 pending payment,after a week this pending amount was taken from my account,what a safe way o... See more

Horrendous, mfg should give it up and maybe consider a scrap yard group, at least then they’ll be an excuse for nothing working and the area looking a dump. Pay at pump never worked, jet washers al... See more

If I could rate this dire company it would be zero not one. Purchased some Calor gas, given wrong bottle, so called their head office put through to some overseas pleb who said to return back to... See more

Today I forgot my wallet at home so had no means to pay and yes 100% my fault. What i did not appreciate was being spoken too in a rude manner. I explained my situation to be told "I'm not intereste... See more

Visited Leagrave, Luton last Saturday evening and I was impressed by how clean the site was (not surprising really when I saw how hard the young guy running the site was working!) I was recharging and... See more

Just pulled over to refuel at Boroughbridge morrisons, usually my stopping point. It's now been taken over by MFG signage lights highlited 3 prices ranging from £1.29 per litre wrongly presumed was b... See more

Ev charging is nothing but problems. Barnetby top off the m180 I have tried to charge 3 different evs and every time I have to move to another charger as there’s an error which means £45 pre authoris... See more

Petrol station at Morrison Cheadle Heath Stockport. No pay at pumps, pumps always not working large holes in forecourt floor which are now becoming dangerous. Use to just drive in and out now its hard... See more

Went to the Morrisons petrol station Riversway Preston run by this company. They had previously overcharged me for 3 out of 7 items in the shop and after a terrible customer service experience and com... See more

After paying £42.00 on fuel at Morrisons Oldham Hollinwood i explained to the cashier that i could not find my loyalty card and would have my wife deal with it at a later date. after another visit of... See more

Burnley woods CV32ZZ AVOID Absolutely disgusted that we got a £100 parking charge stating we were parked for 41 mins. There were no visible signs, we filled up with fuel first anyway got food, cof... See more

They are an absolute waste of space and time. What a shower, they have continually asked questions (no apology or explanation) - just delaying tactics following short change at their petrol pumps (... See more

The app cannot be used I gave up trying to create an account to sign in to join the club. They have 2 star reviews with a reason.

Avoid at all costs, would give zero stars if I could. Have used jet wash in Morrisons Falkirk for years but will never ever use them again, I put £5 in pressed button for hot brush and nothing happe... See more

Was asked to pay for fuel first in a garage in canvey island i have used for 10 years The reason was because I looked dodgy . Really rude and unhelpful and the manager just hids out the back whe... See more

⭐☆☆☆☆ Be warned — Motor Fuel Group took £100 pre-authorisation from my account for fuel on 6th September and I’m still waiting nearly a week later to get MY money back. My fuel cost... See more

The Motor Fuel Group run the BP Garage on St John's Hill, Sevenoaks. I took my car through the car wash. The wheel scrub brushes were not working properly and damaged the paintwork on both the driver... See more

This is a shout out to the staff in the Trowbridge Road garage in Bradford on Avon. This team have endured a lot of things breaking recently and it’s clear that the premises needs (& appears to be g... See more

Overcharged me by roughly £10. Got 40% battery charge, but they charged me for 60% of the capacity. Used once and never again. Realised the supercharger network is cheaper and easier to use. And they... See more

This company are a joke, their jet washes charge you but don’t work. They ‘investigated’ and would not give me a refund as they said the machine was not faulty (it was, it stopped working half wa... See more

This company is a joke. Charged me £15829.02 to charge my car for 15 minutes. How can a contactless payment remove so much money from a card without flags being raised is beyond me. Customers servi... See more

Shameful business who seem to put profits ahead of communities. One size fits all mentality means that they are happy to ignore planning restrictions and pop a 6.5m lit sign in an Oxfordshire villa... See more

Tried to use a new charger at Elevetham Heath Morrison's. The car charger has recently been installed replacing one that worked perfectly. The MFG charger wouldn't accept a credit card (I tried seve... See more

Stewartfield, East Kilbride staff are knowingly selling out of date dunkin donuts and refusing to give refund. I bought a box of donuts a few weeks ago and opened them up and they were full of mould s... See more

On 24 February 2025, I filled up at the Morrisons-branded Nantwich forecourt. I attempted to pay, but due to a cashier error, the transaction failed without my knowledge. Months later, I receive... See more

MFG have just taken over the morrisons forecourt in coalville. I have always used morrisons as you get points for money off. Never going to this forecourt again as they don't know what they are doing... See more

Took over Morrisons garage forecourts - car wash rubbish, car was still filthy after wash, was advised by Morrisons to take photos and send copy of receipt with photos to MFG - did this and after 3... See more

What a total rubbish company and the rudest staff in the world. They run the sites terribly and even when you are loyal customer they feel the need to shout and be rude at you when you point out the e... See more

Poor back office systems. I was double charged at a Morrisons car wash, was told by the teller to email Motor Fuels Group. Motor Fuels Group responded quickly and confirmed that I was due a refund... See more

MFG EV app takes authorisation fee of £40 but doesn’t charge car and your told to start the whole process again which requires another £40 …app not good Happened twice in the space of two weeks stil... See more

Went to the car wash at the Shell garage Cheriton, Folkestone and had my rear wiper blade torn off. The garage were helpful and gave me the number to contact to reimburse me. After numerous phone cal... See more

Just went to fill up with Shell V power unleaded. Surprisingly, it's 139.9 pence per litre, while normal unleaded is 116. Why are MFG taking advantage of its customers? Oil prices have resulted in low... See more

Their sites are covered by parking companies that give you little time to complete your tasks and heavy fine you. They even taking to debt collects a disabled driver who was struggling and went over t... See more

Went to BP at White Cart Road Paisley Glasgow , went into shop bought some sweets and a car wash . When I came out there was another car in car wash waited for them to finish and we pulled in. Left st... See more

I had my rear wiper ripped off at the auto car wash Shell garage Cheriton High St early this year 2025.MFG refused to compensate me for the damage. They said there was nothing wrong with the machine a... See more

I recently used MFG Downside near Guildford to fill my car with fuel however while I was watching the pump, the nozzle failed to cut off and my shoes, car and forecourt were covered in fuel.... See more

They operate the services at the petrol stations. Most of the times you cannot find tissues or gloves at the pump, and the toilets in the shops are mostly out of order after a certain time. They give... See more

If I could give a zero or minus I would. Horrible experience with them. Paid a 10er to have a carwash only to get scratched by the car wash machine. Their staff member onsite promised they would call... See more

Recently drive passed the petrol station in Bloxham at night. It was lit up like a Christmas tree - frankly quite shocking in a beautiful village like Bloxham. Come on MFG have some respect for your p... See more

Bought 7 items in the shop and was overcharged for three of them. 1 item was put through twice. I went back in the store and was refunded by a manager who did not acknowledge me, look at me or apologi... See more

Everyone, people need to stop using this company. Only people that can influence the companies bottom line is the public. I have noticed lots of reviews are about parking fines and peop... See more

Ross on Wye a Filthy dirty place. Carwash is full of oil and ruined my clothing. Never been cleaned or maintained. Complaints ignored. Nobody speaks English.

Fair play to them. They took my complaint seriously and addressed my concerns. Can't fault them.

We paid £8 for a car wash at MFG Morrisons Daily today, in Metz Way Gloucester. We used contactless at the wash and no receipt given. We proceeded forward but the wash did not operate. We went dir... See more

Damage of over £500 to car via Hartlepool carwash, investigation terrible with 0 evidence and manager just followed a script. Offered a £5 voucher to use at the car wash again for the inconvenience. A... See more

I visited the MFG Southall site on Uxbridge Road, which has a Burger King on the same premises, to use the car wash facilities. After waiting approximately 20–30 minutes just to queue, I eventuall... See more

crap. they have raised the price of air, but not stated this on pumps. a digital card reader on the top right of air pumps can't be seen, showing £1.50, but the £1 price remains front and centre of t... See more