Carroll

What a terrible company no wonder they are closing shops . I returned two shirts returned them , River Island received them 3/7/25 it is now 14/7/25 still waiting for refund , have phoned and was told it takes 14 days for them to start the return process, a few buttons on a computer doesn’t take that long, same day returned a next order refunded within a week , I know where I will be shopping in future

Went to BP at White Cart Road Paisley Glasgow , went into shop bought some sweets and a car wash . When I came out there was another car in car wash waited for them to finish and we pulled in. Left straight after wash had finished two weeks later I received a £100 fine from euro car parks stating I was too long on the garage forecourt (as I said there was a car ahead of us in car wash) I went over too the garage roughly 30 miles round trip and the manager Dolly said just appeal so I duly did. I have now received an email saying my appeal has not been upheld but if I paid £20 this would cover admin that would be the end of it . What for shopping in their store and using their car wash this is blatant exploitation . I am now going to contact money saving expert to see if anyone else has been conned like this

OMG avoid at all costs , I took out a sim only contract as they sold it too me on the basis off as a virgin customer your data will double within two weeks now 4 weeks and nada I have phoned continuously I even took a 40 mile round trip to a Glasgow O2 shop and the staff member promised that was it fixed still nothing. I have requested the contract be cancelled due to mis selling but they just ignore you. Top it all there mobile data is awful

Seriously what an incompetent unprofessional company can’t speak to a manager lady I spoke too couldn’t understand I had lost my bank card and phoned last week with new card and they took two payments instead of one. Huge issue also my account number doesn’t relate to me but some other lady seriously avoid this company at all costs

I have never known a company to charge a delivery charge of £4.99 and also a charge of £4.99 to return item if it doesn’t suit , even if you want to collect from their store and return too store still got to pay charge of just light of £10 for nothing easy money for company I have bought my last from them money is too tight just now too give millionaires a tenner for nothing

Shocking customer service no phone number I have emailed three times totally ignored all I want to do is change hotel

Terrible company to deal with I expected my order three days after placing it we are now at a week still no order. Sent an email and was told to use live chat I requested a phone number did not receive one . On requesting a refund I was told they were busy and order still hadn’t been shipped so I don’t think I am being unreasonable requesting refund , but their customer service are being completely unreasonable all I want is to speak to a member of staff . I have now received an email saying refund has been issued but what a nightmare company

Delivery charge you also must pay to return items you cannot return to store so it adds up to quite a bit extra there are plenty of retailers you can return in store free

Paid for delivery that’s fine . When I returned item had to pay for return ok but when house of Fraser returned credit they took delivery charge of refund so basically i paid twice to return item surely this can’t be right but omg try to contact them no number just live chat that puts you onto online FAQ sorry I won’t use this company again

Avoid at all costs if I could give minus stars I would . I received two tops in one parcel they didn’t suit returned said two items same way as I received them in one parcel . One was refunded one wasn’t countless phone calls later and emails with receipt of postage received an email to say would receive refund in ten days . As this didn’t happen yet again I had to phone and was told by a lady called Sarah that I would not be receiving refund as warehouse only received one impossible as both items were in one parcel . She then told me I had to contact Royal Mail I don’t know what for as it was returned via Evri and tracking says parcel received so I’m now out of pocket and no sign of getting a refund

Returned two items in one parcel this was how they were delivered one was refund quickly the other was not . Countless phone calls all week now received an email saying they have had a return issue expect your refund in another 7 days .

Bought Barbour jacket it was too small . Organised return through their website paid zigzag global £4.99 for return . HOF issued return less a further £4.99 returns so I paid 2x £4.99 to return one parcel. Try contacting them no phone number person I spoke to online just couldn’t work out my problem now if you could speak to someone no prob nightmare never again will I shop with HOF used to be only place I shopped not now . The person on live chat said they would get an email sent from manager as of yet nothing so beware when you return as you could be charged twice as I was

Been waiting on pressure cooker valve for a month now never in stock . Ninja don’t put spares out to any other company. So basically got an appliance I can’t use. When you phone all you are told is we don’t have a date for part coming in

Avoid shocking company my 15 in 1 multi cooker has gone faulty after 1 year two months phoned them and basically was told tough it’s out of guarantee no offer of a chargeable repair, contacted some repair company’s and they all say same you can’t get ninja parts . So I’m off to buy a new one today and can safely say it will not be a ninja , when it was working I thought it was amazing but their after sales was diabolically bad

Terrible, terrible company . Returned 22.9 from Turkey complained about hovel they put us in sent video all I have received is email saying they are busy and it’s taking a little longer it is now 28/11 how much more time do they need . We have three or four holidays a year and everytime I book flights and hotel online never a prob first time booking a package through jet 2 defo the last time I wish I could put video on here to show people what jet 2 think is ok to send their guests sockets hanging off wall, no handle on kitchen unit, filthy oven , windows utterly gross oh and graffiti on bathroom wall declaring some couples undying love . We had booked hotel room b&b and we given self catering apartment spoke to young guy at reception nothing was done could never find rep. I even showed cleaner state of wall in bathroom she just shrugged her shoulders I knew she would t do anything as she didn’t empty the outside bin for a week. So please avoid jet 2 if you don’t like hassle because this is all I’ve had from them totally ignoring us I think they hope you will give up, not me my next step will escalate this to ABTA

Went to Turkey booked a hotel room when we got there it was 2am we were given a apartment as I said we booked bed and breakfast. Next morning on checking room it was filthy, sockets hanging from wall even graffiti on bathroom wall told reception and cleaner nothing. On returning contacted jet2 on 22/09/22 all I ever get is we are still looking at your complaint it’s taking longer than expected I followed complaint up with video of hovel they put us in

Now firstly it’s my fault didn’t read ad correctly now I expect if things are out of date they maybe a few weeks the items I got were 2 and a half years excess or what? You couldn’t possibly eat these also be ware they charge £9.99 pp this gets added right at end I tried to cancel straight away but no luck so basically I have spent £20 to put straight in bin

If I could give zero stars I would . Bought two Aerosmith tickets for Budapest last year obviously due to Covid the concert postponed , got email from viagogo to say the concert would take place this year in June .Aerosmith in their official site have announced concert is cancelled I received an email from viagogo to say they would not refund tickets as concert was postponed.no it’s not it’s cancelled in my opinion this is just keeping peoples money under false pretences seriously don’t use this company