Poor customer car
Poor back office systems. I was double charged at a Morrisons car wash, was told by the teller to email Motor Fuels Group.
Motor Fuels Group responded quickly and confirmed that I was due a refund and asked me to confirm my bank details. 4 weeks later they have stopped responding to my emails and have not refunded the money! We are only talking £7 but if they treat all customers in this way they sums will add up.
January 12, 2025
Unprompted review
Reply from Motor Fuel Group
Hello, thank you for bringing this to our attention, and we are sorry for the inconvenience caused. Our customer care team has confirmed that the refund has been requested and will credit your account in due course. Many thanks, The MFG Team.
