The person that took the call took.o er. She ask question to see what I  was  looking for She knew her job and answered my question .

Marco was absolutely the best! Best customer service, super helpful and very nice! 

You discontinued my Apec RO system that was only 2 years old and left me no option except to buy a new one! Now I have to spend the time installing a new one and you would not even send me just the main parts for the replacement since I already have a perfectly good tank and plumbing parts.

Your representative (Barton Noga) was friendly and knowledgeable and answered all my questions and asked me about the issues that concerned me.

Everything went very smooth, ordering, delivery was on time and products were exactly as ordered. All is well.


Great product, needed to replace a part, I was worried that it may not be available but it was! I've been a Biolite customer since the begining and love all the products that I've purchased over the years. However, the great products are only as good as the the company's willingness to stand behind them and that's where customer service comes in. All three times I've need to contact Biolite the customers service has been spot on and think it has gotten even better each time so for that they get 5 starts! Quick response and helpful to take care of my situation. Thanks Naomi!

The best part is how responsive and helpful Johnathon Pickering has been over the past 5 years.  He has been great and we have recommended LifeSource Water Systems to multiple people.

If you're considering Tesla Solar for your home, think twice. My experience with them has been nothing short of frustrating, marked by a lack of professionalism and a refusal to take responsibility for their mistakes.

Hidden Roof Issues and Lack of Transparency

Tesla Solar failed to properly inspect my roof before installation. Another company, before performing any work, conducted an inspection and immediately identified a roofing issue, refusing to proceed until it was addressed. Tesla, however, either ignored or failed to notice this issue. Instead of informing me, they proceeded with the installation, leading me to believe my roof was in perfect condition.

Excessive Charges for Minimal Effort

When the issue was finally discovered, Tesla charged me $300 for an inspector to review the problem—an inspection that lasted less than 20 minutes. That’s more than what most lawyers charge per hour, and all for something they should have caught before installation even began.

Refusal to Communicate and Unprofessionalism

Rather than discussing the matter over the phone, Tesla refused to communicate directly and instead demanded immediate payment. The complete lack of professionalism and disregard for customer satisfaction was astonishing.

A Strong Recommendation to Avoid Tesla Solar

Tesla Solar fails to prioritize customers, refuses to take responsibility for their mistakes, and overcharges for their own errors. Their lack of transparency and unwillingness to communicate should be a massive red flag for anyone considering their services. If you're looking to invest in solar energy, choose a company that values its customers—Tesla Solar is not that company.

Installers were very professional. Arrived early and respected property. Cleanup was good but still found quite a bit of mess left in gutters I could see or access, but nothing major to worry about. Recommended. 

Wow, this was one of the best customer service I’ve had in a very long time! The staff that helped me was Rosie and was very helpful towards my issues, responding to it and even providing images to help me fix my problems. Thanks so much Rosie for the fantastic support!

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