Gatwick Airport Parking Spaces limited Reviews 1,325

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the efficiency of the service, particularly the promptness of airport drop-off and pick-up. Consumers appreciate the friendly and helpful attitude of the staff, who are often mentioned for going the extra mile to assist them. People highlight that the service is well-organized, making the entire process stress-free and convenient. However, some reviewers report issues with contacting the company by phone, experiencing delays in pick-up times, and difficulties in locating the designated pick-up point. A few consumers have also mentioned that their cars were returned in a dusty or dirty condition. Despite these issues, the majority of reviewers express satisfaction with the overall service and value for money, and many state they would use the service again.

Based on these reviews

Rated 4 out of 5 stars

Really good service. Droping off car was easy and minibus was very modern and comfortable. Our return was easy we called them as we went through passport control and we were told to meet at bus stop 6... See more

Rated 4 out of 5 stars

Sohaib was particularly helpful Carrying our very heavy case. The wait for the bus felt long, but it may have been because it was cold! All the staff were attentive and helpful. It could be worth say... See more

Rated 4 out of 5 stars

The location is good. It was hard to make contact via phone call as requested by the company 20 minutes prior to arrival, either because of poor signal on the journey or the phone lines were busy. T... See more

Rated 4 out of 5 stars

Easy to find and no hassle wooodve been nice they cleaned the car before I picked it up though. There’s a handcar wash company around the corner embedded the petrol station. I’m not sure if this can... See more

Rated 5 out of 5 stars

I parked my car with these guys whilst I was away for 10 days. Right from the point where I booked to the point where I dropped off the car and eventually when I picked up the car, the service was cou... See more

Rated 5 out of 5 stars

Really well run and efficient smaller parking outfit. Slightly obscure entrance but when you realise it's literally just after the Texaco garage it's not a problem. Pick up and drop off to Gatwick air... See more

Rated 2 out of 5 stars

Drop off was fine. On return from our holiday, we were left waiting for half an hour at the location we were instructed to (5 mins walk with cases away from terminal). Half an hour later they phone to... See more

Rated 5 out of 5 stars

I tried this parking for the first time and it’s honestly the best I’ve used at Gatwick. I was transferred by minibus within minutes on both arrival and departure, and my car was waiting for me litera... See more

Rated 3 out of 5 stars

Feels like a disorganised start up. On arrival we immediately got a big telling off from reception saying we should have called before arrival, and were rushed with a large amount to pressure to... See more

Rated 5 out of 5 stars

Absolutely brilliant service! Friendly, efficient, very quick to take us to the airport and also picking us up when we returned. Can’t fault this service in anyway. Well worth the money. Staff were ve... See more

Rated 5 out of 5 stars

I parked on 3rd July and picked my Car on 8th July 2025. Not just a smooth experience but I'm amazed at their professionalism and care! I asked why some negative review and was told 10,000 car... See more

Rated 5 out of 5 stars

Very good experience with these guys. Was easy to drop car off. Decent toilets on site and even had complimentary bottle of chilled water which was perfect for our 2 hour drive home. Very swift and ef... See more

Rated 5 out of 5 stars

We had a fantastic experience parking near Gatwick Airport. The service was fast, reliable, and incredibly convenient. The direct transfer to the airport was quick and seamless, with friendly staff ma... See more

Rated 5 out of 5 stars

Great car parking service. Drop off and pick up was very easy and smooth sailing. Highly recommended and price very reasonable too!

Rated 5 out of 5 stars

Good experience. Dropped off to the airport quickly after some issue locating booking . Return pick up was quick to arrive, but collected other passengers so caused a small delay. Overall pretty good... See more

Rated 5 out of 5 stars

Great experience with these parking guys, very easy arrived very early in the morning and they sorted the drop off to the airport right outside. Very easy on the way back they picked us up quickly and... See more

Rated 5 out of 5 stars

A great company, very friendly and helpful staff. During my last trip, I had to return to my car in-between transitioning from different countries. I called and informed them I needed my car ready... See more

Rated 5 out of 5 stars

The parking space is excellent, and the drop-off and pick-up service to the airport is highly recommended. My electric car's battery died during pick-up, but Souhaib from customer service was very hel... See more

Rated 5 out of 5 stars

Great service! Quick collection/ drop off at the airport and when returned to collect the car, it didnt start because of the cold. The staff Sohid and Artif quickly helped jump start the engine and we... See more

Rated 5 out of 5 stars

Followed instructions and it was has they said it to be rang 30 minutes before arrival. Taxi was ready to take us and dropped off at airport coming back was same. Friendly service will use again and p... See more

Rated 5 out of 5 stars

Easy to find. Reception polite and got to airport on time. Car kept safe, nothing to report.

Rated 5 out of 5 stars

A great service. Very helpful staff. On delivery of the car we were taken immediately to the airport with no delays. The system for returning also worked very well - we called when we had collected ou... See more

Rated 5 out of 5 stars

Really good service, booked last minute and the price was so affordable! Great communication and quick pick up times from the airport. Efficient and friendly team. Will definitely be using them now ev... See more

Rated 5 out of 5 stars

Easy to find and a quick Airport drop off (15 mins) On return, we called once we picked up our bags and they were waiting for us at the stop by the time we got outside! Lovely smiley receptionist... See more

Rated 5 out of 5 stars

The travel to Gatwick and back was really prompt.The car parking was easy to find. Only thing I would say is we were advised to call half an hour before arriving at the car park which we did but no on... See more

Rated 2 out of 5 stars

Didn’t answer the phone for pick up until the fourth time. Waited over an hour for airport pick up and missed our slot to get the dog from kennels so had to pay another nights board . Was left hanging... See more

Rated 5 out of 5 stars

My expreniens with the parking spaces is good. The staff very HELPFUL. the pickup and drop off service was brilliant as they drop/picked up on time. My car was safe and was in it's same condition. Th... See more

Rated 5 out of 5 stars

Dropping off my vehicle was easy, we were taken to the airport in a minibus well within checkin time. Collection was also hassle free. We rang as instructed as soon as we landed, we had no baggage,... See more

Rated 2 out of 5 stars

I looked online for meet and greet parking for Gatwick, this company came up, and looked ok. But I was unaware at the time of booking that I would be parking several miles offsite. This wouldn’t... See more

Rated 5 out of 5 stars

I cannot fault the service I received. You have to call the carpark 30 mins before arrival, but as soon as I stepped out of my car they were ready, and I was on my way to the terminal. Just as fast up... See more

Rated 5 out of 5 stars

I got there a bit earlier than expected and they made sure my car was ready and they sent a wonderful driver to come and pick us up.. Overall 5 stars for them

Rated 5 out of 5 stars

Great service! The staff was very kind and helpful, the organization was excellent, and the airport transfer was on time and convenient. Highly recommend!

Rated 2 out of 5 stars

Service was good but we found our car in a very dirty condition. Both sit in the front and at back sit side was dirty and muddy. I wonder why 3 people sat in our car while we parked it for 3 days. I t... See more

Rated 5 out of 5 stars

Landed at Gatwick on time and rang, at 7.45 am, to be collected as informed. Eventually collected an hour later after reminders we were waiting and dropped back at ‘reception’ Told our car was at... See more

Rated 5 out of 5 stars

Excellent parking service - safe, easy, and affordable. Smooth transfer to the airport made the trip stress-free. Highly recommend!

Rated 5 out of 5 stars

After arrival, paperwork k was sorted quickly, Immediate transfer to airport: issued with details for return. Collected very quickly on our return. All staff were polite and helpful.

Rated 3 out of 5 stars

Departure service was good, but arrival was poor. No one answered the phone during repeated calls, then a driver turned up to drop off other passengers. He didn’t seem very keen on taking me back to t... See more

Rated 5 out of 5 stars

Outstanding service. Literally the service was very good and fast the drop off service was fantastic as well as pick up service as it was really fast. When we came out of north terminal we were a... See more

Rated 2 out of 5 stars

On the way to the airport, the driver carelessly threw our fragile surfboards into the car, resulting in dents. On the return trip, we called the company as soon as we landed and were told the pick-... See more

Rated 5 out of 5 stars

Great service from dropping our cars at the carpark to picking them back up after our trip. Minimal waiting time at the airport and staff were outstanding as well. Overall, very happy with it all.

Rated 4 out of 5 stars

It was a relatively quick service but the staff could be a little more informative. It’s hard to know what to do, where to go and how long it might take and sometimes you just get yes or no answers to... See more

Rated 5 out of 5 stars

Finding place 5.0 (instruction clear and precise) Getting to the airport 5.0 ( we were last two passengers in the van and didn't wait at all) Return from the airport 4.0 (had to wait 45 minutes t... See more

Rated 5 out of 5 stars

I have a wonderful experience whilst dropping and picking up my car. The customer service assistant Soaib was very polite and friendly. He did not just describe the toilet location to me but worked... See more

Rated 4 out of 5 stars

Happy with the service - all straightforward and as expected. Only concern was when the first phone number I was given didn’t work, but thankfully they give you a couple of numbers to call

Rated 4 out of 5 stars

Booking was easy but I received no confirmation email or details of where to find them. Thank goodness I had kept the screen open from where I’d booked and managed to start a chat and find the parking... See more

Rated 5 out of 5 stars

Honestly I cant complain. I messed up with the booking and entered the wrong date of return. Sohaib at reception moved thigns around to accommodate my mistake so fair play. Yes it took a couple of at... See more

Rated 4 out of 5 stars

Great attentive service. They had a 9 seater minibus amongst the coaches. Just a bit hard to get an answer on the phone when you ring to inform you have arrived. Just keep trying. the staff was v... See more

Rated 5 out of 5 stars

The parking was well-organized, easy to find, and clearly marked. The staff were friendly and efficient, and my car felt safe throughout the entire trip. The ride to the airport was fast and smooth —... See more

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Company details

  1. Parking Lot

Written by the company

Gatwick Airport Parking Spaces Limited (GAPS) offers convenient and reliable park and ride services at Gatwick Airport.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID THIS COMPANY! - came back to our car to find that our Dash cam was intentionally disconnected. After reviewing the footage, it was clear that our car was driven by one of the staff without our permission. They have denied any wrong doing.

June 17, 2025
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Rated 1 out of 5 stars

Terrible

Terrible. AVOID AVOID AVOID. They are cheap but your car may well be damaged and they have numerous county court judgements against them. I was promised the damage to my car would be paid for but nothing.

April 12, 2025
Unprompted review
Rated 1 out of 5 stars

THIEVES

Left our car with them, came back to it days later with money missing out of it. It might have only been a tenner but it was the principle of trust that they have actually gone through my car. When we picked it up we confronted them only to hear those ultimate words “ you leave it at your own risk we are not responsible “ Well you are when you are a set of thieves you have literally come into my centre console to find the money. We have emailed etc to no avail

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

I tried this parking for the first time and it’s honestly the best I’ve used at Gatwick. I was transferred by minibus within minutes on both arrival and departure, and my car was waiting for me literally next to the minibus on my way home. Staff were polite and efficient. I can’t fault it and would absolutely use again and recommend to others.

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID!!!

AVOID!!!! At all cost please! Have just picked my car up, to find, the battery has been swapped and various items, including money taken from the glove box. I will be taking my car for a full check over tomorrow, as they may have done or change anything, also need to replace my car battery.
If I could give 0 star I would. I have used many car parks around Gatwick, but this one has ruined the end of a great holiday.
When trying to speak to them on the phone about it, they just put the phone down.
Please do not use, for your own sake.

June 9, 2025
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Rated 2 out of 5 stars

Frustrating Transfer Experience with Avoidable Issues

On the way to the airport, the driver carelessly threw our fragile surfboards into the car, resulting in dents. On the return trip, we called the company as soon as we landed and were told the pick-up would arrive 30 minutes later. We arrived at the bus stop on time, but ended up waiting over 50 minutes. Each time we called, we were told the driver was just 5 minutes away—only to wait another 25 minutes after each update.

While the actual ride was fine, the overall service was disorganised and unacceptable, especially given how easily these issues could have been avoided with a bit more care and communication.

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs.

Avoid at all costs.

Utterly woeful.

Stood at Gatwick now, 55mm a from the 1st call. Still waiting.

They said 20 mins.

Then 6 mins.

Now they say it’s not gone yet and it’s 45 mins to get here, not 20 as per booking info.

Every time you phone they say you spoke to someone else and “I didn’t say that, bruv” is the response.

Choose someone else.

They couldn’t care less.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service! Friendly, efficient, very quick to take us to the airport and also picking us up when we returned. Can’t fault this service in anyway. Well worth the money. Staff were very friendly too. We got straight through on the phone on WhatsApp. No problems at all. Will definitely use again and would recommend to others 👍🏻😃

June 5, 2025
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Rated 1 out of 5 stars

Awful car park

Unfortunately there is no 0 star so I will give 1. We parked our car here for 1 week and we found it damage. The manager is not answering phone, the website is not working so you cannot contact them. Employees are not helpful at the desk, the drivers are awful speeding like they are carrying potatoes and also he found funny the fact that we find our car damafe, just looking through the window and laughing. The worst car park. Just run from it!

May 30, 2025
Unprompted review
Rated 1 out of 5 stars

Do not book here.

Guys have no customer service skills or awareness, when we arrived they didn’t answer the phone so we phoned back and when they answered they were telling us to have manners and wait on them phoning back (even tho it wasn’t ringing and they were just hanging up on us). Due to this, the staff were very rude when we arrived. 8 days later when we got back from our holiday they had us waiting 45 mins on the pick up from the airport. When we got our car back it was absolutely disgusting and had scrapes all over the side of it (the car is less than a month old). We then went inside and complained, the man told us he didn’t know what to do because he was the receptionist even tho he was the guy who picked us up from the airport etc. he eventually gave us an email to contact but in the meantime he had also lost another customers car keys. DO NOT RECOMMEND WILL NOT BE BACK

May 29, 2025
Unprompted review
Rated 2 out of 5 stars

Not great service

Didn’t answer the phone for pick up until the fourth time. Waited over an hour for airport pick up and missed our slot to get the dog from kennels so had to pay another nights board . Was left hanging on the line for 5 mins when I called a 2nd time for pick up eta. The vehicles they use are falling apart, noticed someone else commented on smelly vehicles, that must be why they now have at least six air fresheners hanging around. Don’t know where they take the cars but ours had been driven 14 miles. I feel they have a lot of issues to address before they can compete with the others. Yes they were cheaper but I guess you get what you pay for!

May 27, 2025
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Rated 5 out of 5 stars

Amazing company

Amazing company, they are very efficient at running the service. I landed and called them straight away. They were ready waiting for me at my pick up point. Highly reccomended and will be using them again

May 25, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

This company is very badly run,leaving us waiting at the bus stop on return for an hour with a small baby at midnight,after making numerous phone calls .It seems they only had one driver with a six seater car on duty.When he arrived everyone rushed to take places ,he didn’t have a list of who he was collecting so we were left to wait longer.

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Rude and unprofessional

Drop off was fine. However, upon return, it took several attempts to get through to them on the phone. When we got through and I had to ask the guy to repeat what he said, he shouted down the phone very rudely.

Also, it took approximately 45 minutes for them to bring our car back to us. They said it was blocked in. This should’ve been planned and sorted before our arrival. We had two young babies with us and had to wait that long.

Not professional at all and will never use again. Rather pay a little more and get better service.

Side note: I’ve never wrote a review before but felt like I had to in this case. Very rude staff.

May 21, 2025
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Rated 1 out of 5 stars

Money robbing company

The email address not valid, the phone keep disconnected, you cant reach them to cancel the booking. The reviews much different on the google than here, just wonder they delete the negative feedbacks.

May 19, 2025
Unprompted review

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