Really good service. Droping off car was easy and minibus was very modern and comfortable. Our return was easy we called them as we went through passport control and we were told to meet at bus stop 6... See more
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Company details
Written by the company
Gatwick Airport Parking Spaces Limited (GAPS) offers convenient and reliable park and ride services at Gatwick Airport.
Contact info
United Kingdom
- www.gatwickairportparkingspaces.co.uk
Hasn’t replied to negative reviews
AVOID THIS COMPANY
AVOID THIS COMPANY! - came back to our car to find that our Dash cam was intentionally disconnected. After reviewing the footage, it was clear that our car was driven by one of the staff without our permission. They have denied any wrong doing.
Terrible
Terrible. AVOID AVOID AVOID. They are cheap but your car may well be damaged and they have numerous county court judgements against them. I was promised the damage to my car would be paid for but nothing.
THIEVES
Left our car with them, came back to it days later with money missing out of it. It might have only been a tenner but it was the principle of trust that they have actually gone through my car. When we picked it up we confronted them only to hear those ultimate words “ you leave it at your own risk we are not responsible “ Well you are when you are a set of thieves you have literally come into my centre console to find the money. We have emailed etc to no avail
Fantastic experience
I tried this parking for the first time and it’s honestly the best I’ve used at Gatwick. I was transferred by minibus within minutes on both arrival and departure, and my car was waiting for me literally next to the minibus on my way home. Staff were polite and efficient. I can’t fault it and would absolutely use again and recommend to others.
AVOID!!!
AVOID!!!! At all cost please! Have just picked my car up, to find, the battery has been swapped and various items, including money taken from the glove box. I will be taking my car for a full check over tomorrow, as they may have done or change anything, also need to replace my car battery.
If I could give 0 star I would. I have used many car parks around Gatwick, but this one has ruined the end of a great holiday.
When trying to speak to them on the phone about it, they just put the phone down.
Please do not use, for your own sake.
Frustrating Transfer Experience with Avoidable Issues
On the way to the airport, the driver carelessly threw our fragile surfboards into the car, resulting in dents. On the return trip, we called the company as soon as we landed and were told the pick-up would arrive 30 minutes later. We arrived at the bus stop on time, but ended up waiting over 50 minutes. Each time we called, we were told the driver was just 5 minutes away—only to wait another 25 minutes after each update.
While the actual ride was fine, the overall service was disorganised and unacceptable, especially given how easily these issues could have been avoided with a bit more care and communication.
Avoid at all costs.
Avoid at all costs.
Utterly woeful.
Stood at Gatwick now, 55mm a from the 1st call. Still waiting.
They said 20 mins.
Then 6 mins.
Now they say it’s not gone yet and it’s 45 mins to get here, not 20 as per booking info.
Every time you phone they say you spoke to someone else and “I didn’t say that, bruv” is the response.
Choose someone else.
They couldn’t care less.
Absolutely brilliant service
Absolutely brilliant service! Friendly, efficient, very quick to take us to the airport and also picking us up when we returned. Can’t fault this service in anyway. Well worth the money. Staff were very friendly too. We got straight through on the phone on WhatsApp. No problems at all. Will definitely use again and would recommend to others 👍🏻😃
Someone had stole a pair of raybans…
Someone had stole a pair of raybans sunglasses from my vehicle. Cannot be trusted.
Speedy transfer back and forth to the…
Speedy transfer back and forth to the airport. Very good communication despite our cancelled flight.
Awful car park
Unfortunately there is no 0 star so I will give 1. We parked our car here for 1 week and we found it damage. The manager is not answering phone, the website is not working so you cannot contact them. Employees are not helpful at the desk, the drivers are awful speeding like they are carrying potatoes and also he found funny the fact that we find our car damafe, just looking through the window and laughing. The worst car park. Just run from it!
Do not book here.
Guys have no customer service skills or awareness, when we arrived they didn’t answer the phone so we phoned back and when they answered they were telling us to have manners and wait on them phoning back (even tho it wasn’t ringing and they were just hanging up on us). Due to this, the staff were very rude when we arrived. 8 days later when we got back from our holiday they had us waiting 45 mins on the pick up from the airport. When we got our car back it was absolutely disgusting and had scrapes all over the side of it (the car is less than a month old). We then went inside and complained, the man told us he didn’t know what to do because he was the receptionist even tho he was the guy who picked us up from the airport etc. he eventually gave us an email to contact but in the meantime he had also lost another customers car keys. DO NOT RECOMMEND WILL NOT BE BACK
Not great service
Didn’t answer the phone for pick up until the fourth time. Waited over an hour for airport pick up and missed our slot to get the dog from kennels so had to pay another nights board . Was left hanging on the line for 5 mins when I called a 2nd time for pick up eta. The vehicles they use are falling apart, noticed someone else commented on smelly vehicles, that must be why they now have at least six air fresheners hanging around. Don’t know where they take the cars but ours had been driven 14 miles. I feel they have a lot of issues to address before they can compete with the others. Yes they were cheaper but I guess you get what you pay for!
Amazing company
Amazing company, they are very efficient at running the service. I landed and called them straight away. They were ready waiting for me at my pick up point. Highly reccomended and will be using them again
Was an affordable way to store my car…
Was an affordable way to store my car near Gatwick. They were very polite and efficient with picking up from the airport and taking me back to my car. Good service.
Avoid this company
This company is very badly run,leaving us waiting at the bus stop on return for an hour with a small baby at midnight,after making numerous phone calls .It seems they only had one driver with a six seater car on duty.When he arrived everyone rushed to take places ,he didn’t have a list of who he was collecting so we were left to wait longer.
Rude and unprofessional
Drop off was fine. However, upon return, it took several attempts to get through to them on the phone. When we got through and I had to ask the guy to repeat what he said, he shouted down the phone very rudely.
Also, it took approximately 45 minutes for them to bring our car back to us. They said it was blocked in. This should’ve been planned and sorted before our arrival. We had two young babies with us and had to wait that long.
Not professional at all and will never use again. Rather pay a little more and get better service.
Side note: I’ve never wrote a review before but felt like I had to in this case. Very rude staff.
The driver was on time and there were…
The driver was on time and there were no delay with our transition. All fine
Money robbing company
The email address not valid, the phone keep disconnected, you cant reach them to cancel the booking. The reviews much different on the google than here, just wonder they delete the negative feedbacks.
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