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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the company's ability to create personalized cakes, often for special occasions like birthdays and weddings. Many highlight the appealing designs and the quality of the cakes, describing them as delicious, moist, and fresh. Reviewers also value the efficient delivery service and the careful packaging, which ensures the cakes arrive in perfect condition. Several consumers were particularly impressed with the customer service, noting the staff's friendliness and willingness to accommodate specific requests. However, some people reported issues with their orders, particularly concerning the delivery service and the condition of the delivered items. Some consumers express dissatisfaction with the responsiveness of the customer service team, especially when addressing problems like incorrect personalization or damaged cakes. There are also some complaints about the taste and quality of the cakes, with a few people describing them as bland or dry.

Based on these reviews

Rated 4 out of 5 stars

I initially gave a poor review purely due to the late delivery of a cake for a very important event in my family. We did get the cake in time (just) and in all fairness it tasted detholus. I have sinc... See more

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Rated 3 out of 5 stars

Had to chase for updates of my order, it arrived on time and only damage was to the very bottom of the front where it has slide to the edge of the base but it was easily fixed. Other thing I had an is... See more

Rated 3 out of 5 stars

Was actually surprised to recieve my brownies as never recieved any emails of confirmation. Quality looking is not the best . Icing top not set on brownies very well . Hopefully taste good though

Company replied

Rated 4 out of 5 stars

cakes and biscuits tasted and looked great. we bought them for a corporate event and they went down a treat along side a balloon bouquet! delivery was great, packaged brilliantly.

Company replied

Rated 5 out of 5 stars

We have had two cakes this year. One for a retirement and one for my husbands 80th birthday. Both have been excellent both in appearance and in taste. The pictures are exactly as the pictures online.... See more

Rated 5 out of 5 stars

The only scary thing about these Halloween brownies is how quickly they disappear! They taste delicious, not too sweet so one or two....or three is an absolute treat The mallow webbing is a nice littl... See more

Company replied

Rated 5 out of 5 stars

The Halloween brownies was delicious, so full of chocolate goodness every mouthful was delicious, absolutely spot on decoration made it even more perfect than it was definitely a 10 out of 10 each mo... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 cakes for family members for their August Birthday. Unfortunately 1 arrived damaged. I emailed straight away with photos. There was no issue at all. Another cake would be sent out the nex... See more

Company replied

Rated 5 out of 5 stars

I ordered a cake for my aunt, for her 70th birthday in Prague, the quality was superb, well looked into details and the delivery time was very quick.

Company replied

Rated 5 out of 5 stars

Cannot fault anything with my "bakerdays" experience. My cake was ordered, dispatched & received in perfect condition and was exactly has I'd requested and delivered on day requested. Delivery comp... See more

Rated 5 out of 5 stars

The cake was beautiful and better than the website images. It was easy to order online and really competitively priced. There was a query about the delivery. I paid for a specific rime slot on my deli... See more

Company replied

Rated 5 out of 5 stars

Ordered a cake at last minute Friday for Monday. Thought I had left it too late for birthday but got confirmation of order and delivery. Then got e mail from DHL to say they would be delivering (origi... See more

Rated 5 out of 5 stars

When my son said he wanted a dinosaur cake for his 5th birthday, I was dreading trying to make one myself. bakerdays came to the rescue with their amazing dinosaur range! The T-Rex design was detailed... See more

Rated 2 out of 5 stars

Did not bother to make, inform or deliver my daughter’s seventh birthday cake. Avoid these scammers! Post to this sad experience they did try to heal wounds and provide an extra cake day, however p... See more

Rated 2 out of 5 stars

Not Recommended Cake arrived promptly and in good condition unfortunately the personalized name had been iced incorrectly. I sent an email with photo of the cake but Bakerdays have ignored me. Then t... See more

Company replied

Rated 5 out of 5 stars

Bakerdays created a photo cake and photo balloon for my Mum's 80th birthday, which was on Christmas Day. The cake and balloon arrived Christmas Eve and the cake was absolutely delicious the following... See more

Rated 5 out of 5 stars

Best company I have ever dealt with. Their customer service was excellent from my first enquiry to the delivery of the cake. My questions were answered in a timely manner and they always were able so... See more

Company replied

Rated 5 out of 5 stars

We ordered 15 large personalised cakes for the launch of our new company social media page. All were to be delivered to 15 different addresses, with a few different dietary requirements needed for cer... See more

Rated 5 out of 5 stars

Ordered a chocolate & vanilla cake for my hubbys 60th birthday & I was not disappointed!! The service I received from Dani (customer service),was fantastic,she couldn’t have been more helpful! I did... See more

Company replied

Rated 5 out of 5 stars

I accidentally submitted the wrong message for the cake I ordered (completely my fault), and only noticed when it arrived. Bakerdays were fantastic – they offered to remake the cake with the correct m... See more

Company replied

Rated 5 out of 5 stars

We needed a cake for my mother’s 100th Birthday. We would have used our local cake makers but sadly they had been flooded in the recent storms. An internet search took us to Bakerdays. We ordered the... See more

Rated 5 out of 5 stars

Bakerdays recently made our wedding cake for us as well as 60 cupcakes. We weren’t too sure what we wanted, other than black and gold with our initials on the decorations. The girls designed our cake... See more

Rated 5 out of 5 stars

Ordered a personalised cake for my son’s birthday, but it arrived with some damage due to the courier. I contacted Bakerdays and they couldn’t have been more helpful – they sent out a replacement stra... See more

Company replied

Rated 5 out of 5 stars

I ordered 120 cupcakes for a work event at quite short notice. Anna and Emily followed up quickly and understood my requirements. They created bespoke images in keeping with the theme of the event and... See more

Rated 5 out of 5 stars

Ordered cricket birthday cake. Arrived on time and as ordered. Looked amazing and was delicious. Although letterbox sized arrived in a keepsake tin rather than cardboard box other companies use. Will... See more

Rated 5 out of 5 stars

The correspondence was a little slow etc, but the cake i ordered for my sister-in-law 's birthday truly compensated for that. It was beautiful, just as i wanted it to be, the personalisation was a g... See more

Company replied

Rated 5 out of 5 stars

We ordered a cake for a corporate event. The engagement team for the design were very responsive, polite and accommodating. The cake turned up timely, well packaged, looked as per the proof and was ve... See more

Company replied

Rated 2 out of 5 stars

Cake has just arrived on time no problem with delivery. I have used this company many times before and never had a problem, but the picture on this one is dreadful and the writing is so dark you can’... See more

Company replied

Rated 5 out of 5 stars

Cannot fault this company in any way. My purchased item was ordered, dispatched & received in perfect condition & was exactly as I'd requested & within good time to present to the recipient on thei... See more

Rated 5 out of 5 stars

Placed an order for some chocolate fudge brownies with a golf theme and personalised. Good communication from company and delivered on time for my Dads 91st birthday celebration. They looked love... See more

Rated 5 out of 5 stars

Super quick delivery. Ordered 2 Black Forest Bento. Very impressed,best vegan cake in 30 plus years! Lovely and moist,lots of black cherry middle and tasted of good quality chocolate. We meant to... See more

Rated 5 out of 5 stars

I recently ordered a cake to celebrate the retirement of a friend. I loved the picture on the cake featured on the website but wanted a slight alteration to the wording and his name added. I receiv... See more

Rated 5 out of 5 stars

Bakerdays made my partner’s birthday. I secretly ordered an Irish Rugby cake (was over the moon that you even did one). It arrived on her Birthday and she was literally crying. The cake was delicious... See more

Rated 5 out of 5 stars

My girlfriend surprised me with a chocolate cake from here to celebrate my new job and it was amazing! The cake was delicious and it looked great, as you can see from the picture! It arrived on t... See more

Company replied

Rated 5 out of 5 stars

The cake arrived a bit late due to courier issues, which was disappointing at first, but Bakerdays contacted me before I even had to reach out. They explained the situation, offered a free cake for an... See more

Company replied

Rated 5 out of 5 stars

Wow!! I ordered a fruit wedding cake for my daughter’s wedding I was a bit unsure if I’d done the right thing but when it came it looked amazing and tasted even better so moist all the guests commente... See more

Rated 5 out of 5 stars

Great communication with regards to what was required for a work anniversary cake. Arrived on time and looked and tasted amazing. I would definitely use bakerdays again. Thank you again for all the ha... See more

Rated 5 out of 5 stars

Easy to order, loads of personalisation options, and the cake arrived on the date I chose. well-packaged and tasted great. Everyone was impressed! Great to find a service that delivers both on quality... See more

Company replied

Rated 5 out of 5 stars

Great service and the cupcakes we had delivered were very tasty, light and not too much sugar. The company Logo was excellent as well. Thanks very much

Company replied

Rated 5 out of 5 stars

Ordered a personalised cake for a family member and it turned out even better than expected. The design looked exactly like the preview and the cake was so delicious too! Communication from Bakerdays... See more

Company replied

Rated 5 out of 5 stars

I ordered 4 letterbox cakes for our family so that they could join in the tea party on Zoom for my husband's 80th Birthday. Bakerdays decorated the cakes with photos of my husband from his childhood w... See more

Rated 5 out of 5 stars

Very impressed with baker days. I ordered a cake in Jan for my sons 18th birthday today. It arrived at 8.30am, very well packaged and absolutely delicious. It had lemon drizzle and the most amazing bu... See more

Rated 2 out of 5 stars

I ordered the Stormtrooper gift set cake. Box arrived on the day of the event. The balloon was almost flat - we had to carefully remove the wire and blow up. The bobble head figure had been damaged an... See more

Company replied

Rated 2 out of 5 stars

Very disappointing. Really not worth the delivery charge nor £40 for 9 inch rather basic sponge, tiny layer cream and jam, not generous at all. Had issue with photo upload failing due... See more

Company replied

Rated 5 out of 5 stars

Had a last-minute party for my son returning from university and needed something special quickly. bakerdays' next day delivery was perfect! The photo cake with pictures from his graduation was emotio... See more

Rated 5 out of 5 stars

We bought a Superhero tiered cake for our twin boys’ birthday party – went for the mixed sponge option and it was demolished in minutes. Great flavour, soft texture, and the design matched their favou... See more

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3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Wouldn't even give a 1 star

I wouldn’t even give this company one star. I placed an order and never received an acknowledgment email, so I called to check. After reading the many negative reviews online, I decided to request a refund. I was assured it would be processed by the end of the day and that I’d receive an email confirmation — but no email ever came. When I called the next day, I was told I’d get a call back in 10 minutes, which never happened. Upon calling again, I was informed it could take up to 20 business days to receive my refund once its been processed but as you can see by other reviews people are still waiting after a month. Extremely disappointing experience — I’d strongly advise avoiding this company.

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent celebration cakes.

We have had two cakes this year. One for a retirement and one for my husbands 80th birthday. Both have been excellent both in appearance and in taste. The pictures are exactly as the pictures online. Would highly recommend.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a cake for my aunt

I ordered a cake for my aunt, for her 70th birthday in Prague, the quality was superb, well looked into details and the delivery time was very quick.

September 15, 2025
Unprompted review
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Reply from bakerdays

Thank you so much for your lovely 5-star review! We’re delighted to know the cake for your aunt’s 70th birthday was just right and arrived so quickly. Your kind words mean a lot, and we look forward to baking for you again soon! 💗

Rated 5 out of 5 stars

Halloween brownies

The only scary thing about these Halloween brownies is how quickly they disappear! They taste delicious, not too sweet so one or two....or three is an absolute treat The mallow webbing is a nice little added touch, along with the icing spider. The one thing that made these even better was heating them up slightly, enhancing the flavour more. I need more now! 🕷🕸

October 2, 2025
Unprompted review
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Reply from bakerdays

Thank you so much for your fantastic 5-star review! 🎃 We’re thrilled you loved the Halloween brownies — your description made us smile! We’re so glad you enjoyed every bite (especially warmed up 👀🍫). We can’t wait to bake more treats for you soon 💗

Rated 5 out of 5 stars

Halloween brownies

The Halloween brownies was delicious, so full of chocolate goodness every mouthful was delicious, absolutely spot on decoration made it even more perfect than it was definitely a 10 out of 10 each mouthful was pure heaven. Great customer service also they couldn’t do enough to help. Definitely worth the 5 stars.

October 2, 2025
Unprompted review
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Reply from bakerdays

Thank you so much for your amazing 5-star review! 🎃🍫 We’re thrilled you loved the Halloween brownies and that our team could make your experience even sweeter. Your kind words mean so much, and we can’t wait to bake for you again soon 💗

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY if you want your cake for a certain date

As a celebration cake company, one would assume that delivering the cake on the arranged day was a pretty crucial part of the proposition. Apparently not. I ordered a cake for a 30th birthday party. On the day the delivery was due (for a party that evening), I phoned the company as I had not received notifcation of a delivery time. No answer so I left a message asking for a response but no-one called me back. I called 5 times back-to-back until someone answered. Joy (how ironic) checked the order and told me that the order didn't look like it had arrived with the courier so I wouldn't get it that day. The day of the party. With people all turning up at my house. I was simply offered a cancellation and refund. Spoilt the whole suprise. Beyond disappointed. DO NOT USE THIS COMPANY IF YOU WANT YOUR CAKE TO TURN UP ON THE RIGHT DAY!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and the cupcakes we had…

Great service and the cupcakes we had delivered were very tasty, light and not too much sugar. The company Logo was excellent as well. Thanks very much

September 24, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

Thank you so much for your fantastic review! 🎉 We’re delighted you enjoyed the cupcakes and that the logo turned out just right. Your kind words mean a lot, and we look forward to baking for you again soon! 💗

Rated 1 out of 5 stars

Liars and thieves

I ordered a personalised cake for my son’s 10th birthday. It never arrived. I had to buy an emergency cake on the day from the supermarket instead. I was promised a refund but two months later am still waiting for the money. I spoke to someone on the phone (once) back in July who assured me a refund would be on its way. I’ve since chased up the outstanding refund numerous times by emailing the sales email address they recommend on their website. I received a response two weeks ago from someone telling me that he would chase up the amount with the finance team. Then never heard back from him. I’m beginning to wonder if there even is a finance team. Now all emails and phone calls go unanswered. The disappointment on my son’s 10th birthday was one thing, but now this is a matter of principle and a legal matter. They’ve taken money for a service they didn’t provide and refuse to return my money.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

STILL no refund

Despite my previous review regarding a refund I am still waiting for, I have still not received this. Bakerdays replied to my review asking me to contact them and they would review my refund as a priority. Since my last email I haven’t even had a reply. This really sums it all up. I have now opened a dispute with my card company. A refund offered on 5 August and still not received is totally unacceptable

September 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Ordered the brookie and what a treat it…

Ordered the brookie and what a treat it was, delicious from the first bite to the last, service was excellent, package perfectly, definitely but ordering again

September 7, 2025
Unprompted review
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Reply from bakerdays

Thank you so much for your fantastic 5-star review! 🎉 We’re thrilled you enjoyed the brookie and had such a great experience with us. Your support means the world to us, and we can’t wait to bake for you again 💗

Rated 5 out of 5 stars

Great service cake was amazing and fresh

Great service cake was amazing and fresh

September 6, 2025
Unprompted review
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Reply from bakerdays

Thank you so much for your 5-star review! We’re delighted you enjoyed the cake and service. Your support means a lot to us, and we look forward to baking for you again 💗

Rated 1 out of 5 stars

Ordered a 90th Birthday cake in June…

Ordered a 90th Birthday cake in June 25. didn't arrive on time, when it did arrive it was of poor quality.
As compensation and for me to remove my negative review they offered a complementary cake for a date of my choice. This was confirmed in an email. The date confirmed came and went with no cake.

September 3, 2025
Unprompted review
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Reply from bakerdays

Hi, Michael. We’re so sorry to hear about your experience and the upset this has caused. This is not the standard we want for our customers, and we understand how frustrating this must have been.

Please reach out to us at sales@bakerdays.com so we can review your case as a priority and work on making this right.

Rated 5 out of 5 stars

I ordered 2 cakes for family members…

I ordered 2 cakes for family members for their August Birthday. Unfortunately 1 arrived damaged. I emailed straight away with photos. There was no issue at all. Another cake would be sent out the next day. Duly the new cake arrived before 11am, in tacked. Lovely to deal with, anyone can make a mistake, but how it’s resolved makes all the difference

August 28, 2025
Unprompted review
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Reply from bakerdays

Thank you for your lovely 5-star review! 🎉We’re so pleased you were happy with how everything was handled and that your replacement cake arrived promptly. Your kind words mean a lot to us, and we look forward to baking for you again. 🎂

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Rated 5 out of 5 stars

Best company I have ever dealt with

Best company I have ever dealt with. Their customer service was excellent from my first enquiry to the delivery of the cake. My questions were answered in a timely manner and they always were able sort out any queries I had.
Cake was delicious also and delivered extremely well wrapped on on time.

August 23, 2025
Unprompted review
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Reply from bakerdays

Thank you for your amazing 5-star review! 🎉 We’re thrilled to know you had such a positive experience with our team and service. Your kind words mean a lot to us, and we’re delighted you enjoyed the cake too! We look forward to baking for you again 💗

Rated 5 out of 5 stars

The cake was beautiful

The cake was beautiful and better than the website images. It was easy to order online and really competitively priced. There was a query about the delivery. I paid for a specific rime slot on my delivery day. The staff were prompt in responding and handled my query. The cake was delivered on time and was so well packaged. We ordered a traditional cake and it was delicious. I would definitely order again

August 19, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

Thank you for your wonderful 5-star review! 🎉 We’re thrilled you had such a positive experience with us and are really pleased to know you’d order again. Your support means so much and we look forward to baking for you in the future! 🎂💗

Rated 1 out of 5 stars

Poor service all round

I ordered a cake from Bakerdays for a friend's birthday and asked for it to be delivered on the 15th August. I was advised by APC on the 14th August that it would arrive on the following day as expected. It didn't actually turn up until the 18th August. I'd contacted Bakerdays a couple of times by then to see what was happening and the only response I received was on the 18th itself, which simply stated that it was going to be delivered during that day. I responded to say that it wasn't great service, but obviously I've heard nothing back. I've been a customer of Bakerdays for many years, unfortunately however, this will be the last time I place an order with them.

August 15, 2025
Unprompted review
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Reply from bakerdays

We’re so sorry to hear about the delay and lack of communication around your delivery. We understand how disappointing this must have been, especially as it was for a friend’s birthday, and we’re truly sorry to have let you down after being a valued customer for so long. This isn’t the level of service we want to provide.

Please contact us at sales@bakerdays.com with your order details so we can look into this properly and do our best to make it up to you.

Rated 1 out of 5 stars

DONT WASTE YOUR MONEY ON THIS COMPANY

So original cake was delivered damaged. After no response to numerous emails to the address given I was finally contacted to provide photos , which if they looked at their emails would have seen I had already sent. I requested a refund but was offered a free cake.
So “ free cake “ delivered today , damaged in exactly the same place , cakes are not secured to cake boards and so end up squashed and damaged by box.
Will NEVER buy from this company again

August 18, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

We’re truly sorry for the disappointment you’ve experienced, especially after giving us a second chance. This is not how we want our cakes to arrive, and we completely understand your frustration. We’d really appreciate the opportunity to put this right for you.

Please email us at sales@bakerdays.com with your order details, and our team will personally make sure we resolve this quickly. We look forward to your message.

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Rated 5 out of 5 stars

Easy to order

Easy to order, loads of personalisation options, and the cake arrived on the date I chose. well-packaged and tasted great. Everyone was impressed! Great to find a service that delivers both on quality and reliability. Will be ordering again .

August 8, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

Thank you for your fantastic 5-star review! 🎉 We’re so pleased you found the ordering process simple and enjoyed both the quality and reliability of our service. It’s wonderful to know the cake impressed everyone, and we truly appreciate your kind words. We can’t wait to bake for you again!💗

Rated 5 out of 5 stars

Ordered a personalised cake for

Ordered a personalised cake for a family member and it turned out even better than expected. The design looked exactly like the preview and the cake was so delicious too! Communication from Bakerdays throughout was excellent. Absolutely recommend to anyone looking for special gift.😍

August 1, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

Thank you for your amazing 5-star review! 🎉 We’re thrilled to hear you had such a positive experience with both the design and the taste of the cake. It’s wonderful to know our communication helped make everything smooth, and we truly appreciate your recommendation. Until your next order! 💗

Rated 1 out of 5 stars

Overpriced, poor quality

The cake didn’t look like it did on the website. It tasted like a standard supermarket cake and cost 10times the amount. They also forgot to add the candle I ordered. Not worth the money. Go the the supermarket or a different cake shop.

July 31, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

Hi! Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. This is not the standard we strive to deliver, and we completely understand your disappointment. We’d appreciate the chance to make this right, please email sales@bakerdays.com so we can help.

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