Thecakedaddy Ltd Reviews 118

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They consistently praise the company's ability to perfectly capture their vision for bespoke cakes, highlighting the effective communication between staff to meet their specific needs. Consumers are particularly impressed with the variety of design options available and the company's willingness to accommodate custom requests. The order process is generally viewed as easy and efficient, with consumers appreciating the personalization options. People also appreciate the on-time delivery and the secure packaging, which ensures the cakes arrive in excellent condition, even when shipped over long distances. The quality of the cakes, in terms of both appearance and taste, receives high marks from consumers. The company's responsiveness and willingness to resolve issues, such as delivery mishaps, are also appreciated. However, some reviewers express mixed feelings about the customer service, indicating variability in their experiences.

Based on these reviews

Rated 4 out of 5 stars

Got off to a bad start as I ordered the Avengers cake for my godson to arrive on his birthday. I had not heard anything by 4pm so rang the company as I had no notification of delivery. I am not sure i... See more

Rated 4 out of 5 stars
Verified

Had to call up a couple times regarding delivery asked for it to be delivered to my workplace but had still not arrived at the end of the day… sent specific info regarding delivery had no response fro... See more

Rated 5 out of 5 stars

Good customer service Cake was amazing was a surprise! Delivery was efficient Cake tasted nice and nicely done I would order again and recommend Thanks TheCakeDaddy

Rated 5 out of 5 stars

Excellent service. This is the second time I have had The Cake Daddy service and it’s been excellent on both occasions. Superb cakes that actually looked much better than the images. Also very tasty... See more

Rated 5 out of 5 stars

Ordered a custom Roblox cake for my son Tristan’s 6th birthday and The Cake Daddy absolutely smashed it. The design was exactly what he’d pictured – bright colours, crisp details, even little ed... See more

Company replied

Rated 5 out of 5 stars

They made the cake the day before so it was very fresh when it arrived, it was packed really well to keep it cool. They had unfortunately ran out of the type of icing I'd asked for but messaged m... See more

Rated 5 out of 5 stars

I ordered a cake from the cake daddy recently and honestly i’m so glad i did! All my guests loved it tasted so fresh and the decoration was beautiful. At first i will be honest i was a little hesitant... See more

Rated 5 out of 5 stars

Ordered a day before..two cakes and both were amazing just as advertised. Great packaging and looked exactly 💯 like what I expected from pictures 📸 will definitely order again from you. Thank you f... See more

Rated 5 out of 5 stars
Verified

Ordered a cake for my son’s 6 birthday - it was a rainbow sponge with blue icing and Pokémon figures. The order process was so easy and I was contacted by the team for personalisation shortly after... See more

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Rated 5 out of 5 stars

I cannot recommend enough. I had initially enquired through their website for a personalised cake and then messaged on what’s app. They are very fast at responding, providing a quote and overall the c... See more

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Rated 5 out of 5 stars

Great communication and the cake was absolutely stunning — it smelled amazing too! Delivery was quick and straightforward, and it even arrived earlier than expected, which was a lovely surprise. I’d d... See more

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Rated 5 out of 5 stars

I did feel a bit apprehensive as the order process seemed a bit impersonal. I sent a photograph of the cake I wanted and paid as directed. The communication was via what’s app. However, on the day /ti... See more

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Rated 5 out of 5 stars
Verified

Needed a last minute cake for my daughter's 6th birthday and was very apprehensive about ordering from an online bakery but the cake arrived in fabulous condition. It was packaged very well (too well... See more

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Rated 5 out of 5 stars

Beautiful cake ordered for an 90th birthday party after a let down by a local baker. This was a bit of a panic buy with fingers crossed but I couldn’t be more pleased with the cake that arrived. Deliv... See more

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Rated 5 out of 5 stars

1st time ordering and couldn’t be happier. Arrived perfectly packaged on the day requested. Cake was as good on the inside as it looked on the outside

Rated 5 out of 5 stars

We ordered a bunny cake for our daughter’s birthday party. It was great and so delicious. Very professional team to get it on time with securely packed. Highly recommended to everyone. Thank you for... See more

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Rated 5 out of 5 stars

I was scared to purchase due to some of the negative reviews however my experience has been spot on! Delivery information sent day before delivery! Tracking on the day of delivery and the cake was de... See more

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Rated 5 out of 5 stars

Orderd a Louis Vuitton cake Delivered on time Beautiful cake but delivery people had squashed about on top I contacted cake daddy and sent pics They arranged a new one straight away Again be... See more

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Rated 5 out of 5 stars

Amazing service i completely forgot to order my sons cake got in touch with The cake daddy and within 12 hours i had the cake of our dreams. My son was absolutely thrilled and it was soft and deliciou... See more

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Rated 5 out of 5 stars

We ordered a Fortnite cake for my son — it arrived on time, securely packaged with ice packs (which was brilliant given the heat). It looked fantastic and tasted even better! Highly recommended - Than... See more

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Rated 5 out of 5 stars

Ordered a 5 tier cake 🎂 for my 40th birthday. Great taste great color. My friends and family loved the different tastes. Delivery was prompt too. Thanks cake daddy for a fantastic service . Well done... See more

Rated 5 out of 5 stars

I ordered a unicorn cake for a 3year old with less than 48 hours notice. The cake arrived at the time and date promised and was beautiful. The birthday girl was really pleased, she'd asked for a choco... See more

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Rated 5 out of 5 stars

The Cake Daddy provided a wedding cake on my son's wedding that exceeded expectations; both the tasting and the final product were exceptional. It was the best wedding cake I have ever experienced -... See more

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Rated 5 out of 5 stars

I have ordered a cake for my son’s birthday, and when it has arrived it came with a fault, I have contacted the customer service and they have solved the problem coming to the party and fixing the cak... See more

Rated 5 out of 5 stars

Iv ordered 3 Beautiful personalised cakes at different occasions. All 3 with photos which was a wow factor for all the guests. Taste was spot on. Very professional and delivery was just in time.

Company replied

Rated 5 out of 5 stars

Really impressed with my purchase. I ordered a lilo and stitch cake for my daughters 7th Birthday. It was dispatched on time and arrived the day I asked for. The cake was well packaged and looked just... See more

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Rated 5 out of 5 stars

I ordered a cake 3 days ago and it turned up today. I was unsure about the cake travelling from Manchester to the isle of wight, but it is absolutely brilliant my husband is going to love it highly re... See more

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Rated 5 out of 5 stars
Verified

I was a bit dubious of ordering a cake and it coming from Manchester when I live on the isle of wight. But when the cake comes it was well packaged and the cake was amazing. Would definitely recomme... See more

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Rated 5 out of 5 stars

Cake looked amazing, tasted amazing and was all round really good. We had it delivered and it came on the requested day with no worries. I will definitely be using them again at some point. Thanks... See more

Rated 5 out of 5 stars
Verified

The cake was amazing just as expected. It looked and tasted amazing. My 3 year old was in awe and was the happiest! The customer service was impeccable and will defoz reccomend you guys to family and... See more

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Rated 5 out of 5 stars
Verified

Absolutely amazing, speedy delivery. The cake omg was so tasty! Fresh, soft and full of flavour. I've recommended this company to everyone. Thank you so much!

Company replied

Rated 5 out of 5 stars

The cake was amazing and very delicious. The whole family enjoyed it and thank you for the great customer support. I will be ordering again in the near future for sure.

Company replied

Rated 5 out of 5 stars

Absolutely amazing. Turned up on time, looked as good as it did in the photo. Smells and tastes wonderful! Thank you so much and look forward to putting in another order for the future very happy 😃

Company replied

Rated 5 out of 5 stars

So easy to order the cutest horse decorated buns. They were delivered as requested. Delighted with them.

Rated 5 out of 5 stars
Verified

From the moment I contacted The Cake Daddy I knew I was in great hands! I was so so impressed with the communication between the manager and the head baker to deliver my vision of the bespoke cake f... See more

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Rated 5 out of 5 stars

I must say excellent in all ways very helpful Design and Art Work excellent Whatever i asked for was done No problem for anything asked for i would definitely recommend Carry on with the good... See more

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Rated 5 out of 5 stars

Amazing cake for my daughter’s 18th Birthday! Great service. Arrived as requested. The cake looks unbelievable! So happy!! Thank you!

Company replied

Rated 5 out of 5 stars
Verified

The cake was absolutely perfect. The packaging was amazing and the delivery was prompt. Would love to order again from you guys! And not to forget the cake was very moist and tasted absolutely divine!... See more

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Rated 5 out of 5 stars

Quite a late order for a big cake, delivered on time and looks fabulous. Saved the day for a children’s party, thanks so much, would definitely use again and very happy with everything

Company replied

Rated 5 out of 5 stars

Bought a Mario birthday cake for my little one's 5th birthday. Great service, on time delivery, looked absolutely amazing and finally was delicious to eat!!!

Company replied

Rated 5 out of 5 stars
Verified

great service wanted to change my cake as realised after 2 mins that there was something even better and was easily changed and delivered perfectly

Company replied

Rated 5 out of 5 stars
Verified

The cake was delicious and served the desired number of people.. packaging and delivery spot on thank you will definitely use again

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Rated 5 out of 5 stars
Verified

Gorgeous cake for my daughter’s 18th. Never ordered a cake on line before so was a bit sceptical but it was beautiful and so tasty!

Company replied

Rated 5 out of 5 stars

The cake looks and tastes really nice. It was delivered on time and exceeds all my expectations. If only there was more than 5 stars, I’ll definitely give more stars. I really do not regret getting my... See more

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Rated 5 out of 5 stars

I ordered a Heart Cake V21, gorgeous cake the detail on this cake is amazing😍 10/10 will definitely be ordering from here from now on

Company replied

Rated 5 out of 5 stars

Very quick service ,exactly what I asked for beautiful cake will be sure to use cake daddy again.My daughter loved it!

Company replied

Rated 5 out of 5 stars

Hi Cake Daddy, thank you so much for the wonderful Avengers cake, my little boy was absolutely buzzing with excitement. We were so impressed with the quality, it looked and tasted amazing. Delivered... See more

Rated 5 out of 5 stars

Normally I bake and decorate my children’s birthday cakes but didn’t have time so began trawling Google to find a company that could produce a gluten free birthday cake, suitably decorated for a child... See more

Rated 5 out of 5 stars

The cake selection for my daughter’s 30th was great and Cake Daddy were very willing to accommodate additional requests. The cake looked amazing, arrived on time and everyone loved the look and taste.... See more

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Company details

  1. Bakery

Written by the company

Freshly baked customised cakes. We offer Free next day delivery if order is placed before 1pm.


Contact info

4.2

Great

TrustScore 4 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars

Unfortunately I cannot add the photo!

Do not waste your money.

I have ordered 3 boxes for my 3 year old daughter.
Paid £91 incl. delivery.

The box from the photo was mostly damaged, the other 2 not great looking either.

The taste- I thought if I pay £28 per box it will be a nicely baked cupcake, unfortunately, they taste like cupcakes from the COOP!

I would NOT recommend.

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Five stars

Hi Cake Daddy, thank you so much for the wonderful Avengers cake, my little boy was absolutely buzzing with excitement. We were so impressed with the quality, it looked and tasted amazing. Delivered on time. Great communication 10/10 Emma Oliver

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. This is the second time I have had The Cake Daddy service and it’s been excellent on both occasions. Superb cakes that actually looked much better than the images. Also very tasty fresh cakes.
We recently had a silver wedding cake and it was beautiful. Previously I had a Victoria’s Secret cake for my grandaughter. This had a real wow factor and was the talk of the party. Can’t recommend them enough. The delivery process was seamless, they messaged me a few days before delivery. The cake arrived on time with a very courteous delivery driver. All the cake toppers were protected in a separate box. Yes would definitely highly recommend them.

September 19, 2025
Unprompted review
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Rated 1 out of 5 stars

If I could give zero I would

If I could give zero I would. This company is a scam. The quality of their cakes is so low and do not bear any resemblance to their website.

My cake arrived collapsed and without any of the decoration. It was £100

The ‘customer service’ team did not apologise, did not call me back and then accused me of manipulating the cake and said they would not refund me prior to 3 months if at all. Because I opened the box to check the cake they said I was responsible for how substandard the cake is. I am not sure how you check a cake without opening the box. They are a disgrace. They are not telling the truth as they said they have photographic evidence of what the cake looked like prior to be posted. DO NOT USE THIS COMPANY.

Luckily I have paid through PayPal I can receive a refund. Total scam.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Gluten Free Birthday Cake

Normally I bake and decorate my children’s birthday cakes but didn’t have time so began trawling Google to find a company that could produce a gluten free birthday cake, suitably decorated for a child, who could also deliver. In the past we’ve not been very successful with combining great decoration with edible GF cake as it is a skill to get right, hence I’ve learnt to bake and decorate myself. That is until we found Cake Daddy and what a find it was! We took delivery of a gluten free cake (via Royal Mail so was a little nervous) which arrived so well packaged it was perfect, beautiful decoration just like the image and the taste and texture just superb! The best I’ve had and my son was over the moon. Despite an issue with the baking process (GF can throw curve balls, I know), Cake Daddy communicated well, put a contingency plan in place, kept their promise and delivered just as they said they would. I’ll certainly not hesitate in using them again, especially as the design choice is incredible. Thank you Cake Daddy 😊

August 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Spot on

Cake looked amazing, tasted amazing and was all round really good. We had it delivered and it came on the requested day with no worries. I will definitely be using them again at some point.

Thanks very much!

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Service

I have ordered a cake for my son’s birthday, and when it has arrived it came with a fault, I have contacted the customer service and they have solved the problem coming to the party and fixing the cake, appreciate! Thank you! Great service! Will order again!

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Not really sure what the deal is here.

Not really sure what the deal is here.. Sent an enquiry off for a cake. They rang me and left a voicemail which I couldn't quite make out. I rang back said I couldn't quite hear the second part of the voicemail and I would like a rough price for the cake I wanted..the guy said he'd find out and ring me back. I said is there any chance of us just going through it on the phone now and he just kept saying I'll ring you back. Anyway he never rang me back so I went elsewhere.

August 1, 2025
Unprompted review
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Rated 1 out of 5 stars

I bought a cake for my son’s 1st…

I bought a cake for my son’s 1st birthday I ordered it for the Friday as I just knew it was going to be late and thank goodness I did.
Fast forward to Sunday cake looked gorgeous but when we cut into it it was completely underbaked very squidgy. Also they knew this when decorating as the layer of buttercream was thicker in the middle where the cake had sunk.
I’ve emailed twice now to no response . Really dissatisfied as my children both have milk allergies and I thought I’d found a winner for all family cakes moving forward. The lack of customer service is disgusting. As the manager of a soft play centre they could’ve had a LOT of business out of me but not now.

I’ll probably never get a response.
So £200 for a cake that didn’t get eaten.
A lot of moneyto waste just for a glorified photo op!

NOT a happy customer.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a day before..two cakes and…

Ordered a day before..two cakes and both were amazing just as advertised. Great packaging and looked exactly 💯 like what I expected from pictures 📸 will definitely order again from you. Thank you for mak8ng our day special

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

The Cake Looked Amazing

They made the cake the day before so it was very fresh when it arrived, it was packed really well to keep it cool.

They had unfortunately ran out of the type of icing I'd asked for but messaged me multiple times about it to make sure I knew - I was able to work out an alternative with them which worked just as well.

The actual cake looked amazing, she was very happy with it.

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

30th birthday cake - amazing …

The cake selection for my daughter’s 30th was great and Cake Daddy were very willing to accommodate additional requests. The cake looked amazing, arrived on time and everyone loved the look and taste. I will definitely use them again.

July 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Can’t recommend them enough!

I ordered a cake from the cake daddy recently and honestly i’m so glad i did! All my guests loved it tasted so fresh and the decoration was beautiful. At first i will be honest i was a little hesitant ordering due to their cakes being delivered i was worried about the cake but the packaging was insane. Everything about my experience was perfect i can’t recommend them enough! Can’t wait to order from them again!!!

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

Poor at best!…

I ordered a cake for my six year olds birthday party. Ordered it for the Friday and cake daddy called me to as if due to the heat of the weather they could deliver on the day of the party. I agreed against my better judgement. They promised I’d have it for one o’clock. Well one o’clock came and went and the party ended……cake never arrived. I called them and they said it would be with me the Sunday, the day after the party. They use a customer service in another country so getting answers is hard work. Then the person who called me today said the owner was sitting next to me but wouldn’t speak to me as that’s what they employ her for?? Insulting, disappointing and awful service. I won’t use again and I’d recommend you don’t either if you don’t want to be disappointed. I await my refund.

Update - I was told ‘leave a review and see how long your refund takes….so watch this space’

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing cake

Amazing cake - absolutely what I asked for. Second time ordering from them and won’t be the last!

May 15, 2025
Unprompted review
Thecakedaddy Ltd logo

Reply from Thecakedaddy Ltd

Thank you for your feedback. We are more than delighted to hear about your experience with us. Looking forward to serving you soon!

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