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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the company's ability to create personalized cakes, often for special occasions like birthdays and weddings. Many highlight the appealing designs and the quality of the cakes, describing them as delicious, moist, and fresh. Reviewers also value the efficient delivery service and the careful packaging, which ensures the cakes arrive in perfect condition. Several consumers were particularly impressed with the customer service, noting the staff's friendliness and willingness to accommodate specific requests. However, some people reported issues with their orders, particularly concerning the delivery service and the condition of the delivered items. Some consumers express dissatisfaction with the responsiveness of the customer service team, especially when addressing problems like incorrect personalization or damaged cakes. There are also some complaints about the taste and quality of the cakes, with a few people describing them as bland or dry.

Based on these reviews

Rated 4 out of 5 stars

I initially gave a poor review purely due to the late delivery of a cake for a very important event in my family. We did get the cake in time (just) and in all fairness it tasted detholus. I have sinc... See more

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Rated 3 out of 5 stars

Had to chase for updates of my order, it arrived on time and only damage was to the very bottom of the front where it has slide to the edge of the base but it was easily fixed. Other thing I had an is... See more

Rated 3 out of 5 stars

Was actually surprised to recieve my brownies as never recieved any emails of confirmation. Quality looking is not the best . Icing top not set on brownies very well . Hopefully taste good though

Company replied

Rated 4 out of 5 stars

cakes and biscuits tasted and looked great. we bought them for a corporate event and they went down a treat along side a balloon bouquet! delivery was great, packaged brilliantly.

Company replied

Rated 5 out of 5 stars

We have had two cakes this year. One for a retirement and one for my husbands 80th birthday. Both have been excellent both in appearance and in taste. The pictures are exactly as the pictures online.... See more

Rated 5 out of 5 stars

The only scary thing about these Halloween brownies is how quickly they disappear! They taste delicious, not too sweet so one or two....or three is an absolute treat The mallow webbing is a nice littl... See more

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Rated 5 out of 5 stars

The Halloween brownies was delicious, so full of chocolate goodness every mouthful was delicious, absolutely spot on decoration made it even more perfect than it was definitely a 10 out of 10 each mo... See more

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Rated 5 out of 5 stars

I ordered 2 cakes for family members for their August Birthday. Unfortunately 1 arrived damaged. I emailed straight away with photos. There was no issue at all. Another cake would be sent out the nex... See more

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Rated 5 out of 5 stars

I ordered a cake for my aunt, for her 70th birthday in Prague, the quality was superb, well looked into details and the delivery time was very quick.

Company replied

Rated 5 out of 5 stars

Cannot fault anything with my "bakerdays" experience. My cake was ordered, dispatched & received in perfect condition and was exactly has I'd requested and delivered on day requested. Delivery comp... See more

Rated 5 out of 5 stars

The cake was beautiful and better than the website images. It was easy to order online and really competitively priced. There was a query about the delivery. I paid for a specific rime slot on my deli... See more

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Rated 5 out of 5 stars

Ordered a cake at last minute Friday for Monday. Thought I had left it too late for birthday but got confirmation of order and delivery. Then got e mail from DHL to say they would be delivering (origi... See more

Rated 5 out of 5 stars

When my son said he wanted a dinosaur cake for his 5th birthday, I was dreading trying to make one myself. bakerdays came to the rescue with their amazing dinosaur range! The T-Rex design was detailed... See more

Rated 2 out of 5 stars

Did not bother to make, inform or deliver my daughter’s seventh birthday cake. Avoid these scammers! Post to this sad experience they did try to heal wounds and provide an extra cake day, however p... See more

Rated 2 out of 5 stars

Not Recommended Cake arrived promptly and in good condition unfortunately the personalized name had been iced incorrectly. I sent an email with photo of the cake but Bakerdays have ignored me. Then t... See more

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Rated 5 out of 5 stars

Bakerdays created a photo cake and photo balloon for my Mum's 80th birthday, which was on Christmas Day. The cake and balloon arrived Christmas Eve and the cake was absolutely delicious the following... See more

Rated 5 out of 5 stars

Best company I have ever dealt with. Their customer service was excellent from my first enquiry to the delivery of the cake. My questions were answered in a timely manner and they always were able so... See more

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Rated 5 out of 5 stars

We ordered 15 large personalised cakes for the launch of our new company social media page. All were to be delivered to 15 different addresses, with a few different dietary requirements needed for cer... See more

Rated 5 out of 5 stars

Ordered a chocolate & vanilla cake for my hubbys 60th birthday & I was not disappointed!! The service I received from Dani (customer service),was fantastic,she couldn’t have been more helpful! I did... See more

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Rated 5 out of 5 stars

I accidentally submitted the wrong message for the cake I ordered (completely my fault), and only noticed when it arrived. Bakerdays were fantastic – they offered to remake the cake with the correct m... See more

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Rated 5 out of 5 stars

We needed a cake for my mother’s 100th Birthday. We would have used our local cake makers but sadly they had been flooded in the recent storms. An internet search took us to Bakerdays. We ordered the... See more

Rated 5 out of 5 stars

Bakerdays recently made our wedding cake for us as well as 60 cupcakes. We weren’t too sure what we wanted, other than black and gold with our initials on the decorations. The girls designed our cake... See more

Rated 5 out of 5 stars

Ordered a personalised cake for my son’s birthday, but it arrived with some damage due to the courier. I contacted Bakerdays and they couldn’t have been more helpful – they sent out a replacement stra... See more

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Rated 5 out of 5 stars

I ordered 120 cupcakes for a work event at quite short notice. Anna and Emily followed up quickly and understood my requirements. They created bespoke images in keeping with the theme of the event and... See more

Rated 5 out of 5 stars

Ordered cricket birthday cake. Arrived on time and as ordered. Looked amazing and was delicious. Although letterbox sized arrived in a keepsake tin rather than cardboard box other companies use. Will... See more

Rated 5 out of 5 stars

The correspondence was a little slow etc, but the cake i ordered for my sister-in-law 's birthday truly compensated for that. It was beautiful, just as i wanted it to be, the personalisation was a g... See more

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Rated 5 out of 5 stars

We ordered a cake for a corporate event. The engagement team for the design were very responsive, polite and accommodating. The cake turned up timely, well packaged, looked as per the proof and was ve... See more

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Rated 2 out of 5 stars

Cake has just arrived on time no problem with delivery. I have used this company many times before and never had a problem, but the picture on this one is dreadful and the writing is so dark you can’... See more

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Rated 5 out of 5 stars

Cannot fault this company in any way. My purchased item was ordered, dispatched & received in perfect condition & was exactly as I'd requested & within good time to present to the recipient on thei... See more

Rated 5 out of 5 stars

Placed an order for some chocolate fudge brownies with a golf theme and personalised. Good communication from company and delivered on time for my Dads 91st birthday celebration. They looked love... See more

Rated 5 out of 5 stars

Super quick delivery. Ordered 2 Black Forest Bento. Very impressed,best vegan cake in 30 plus years! Lovely and moist,lots of black cherry middle and tasted of good quality chocolate. We meant to... See more

Rated 5 out of 5 stars

I recently ordered a cake to celebrate the retirement of a friend. I loved the picture on the cake featured on the website but wanted a slight alteration to the wording and his name added. I receiv... See more

Rated 5 out of 5 stars

Bakerdays made my partner’s birthday. I secretly ordered an Irish Rugby cake (was over the moon that you even did one). It arrived on her Birthday and she was literally crying. The cake was delicious... See more

Rated 5 out of 5 stars

My girlfriend surprised me with a chocolate cake from here to celebrate my new job and it was amazing! The cake was delicious and it looked great, as you can see from the picture! It arrived on t... See more

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Rated 5 out of 5 stars

The cake arrived a bit late due to courier issues, which was disappointing at first, but Bakerdays contacted me before I even had to reach out. They explained the situation, offered a free cake for an... See more

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Rated 5 out of 5 stars

Wow!! I ordered a fruit wedding cake for my daughter’s wedding I was a bit unsure if I’d done the right thing but when it came it looked amazing and tasted even better so moist all the guests commente... See more

Rated 5 out of 5 stars

Great communication with regards to what was required for a work anniversary cake. Arrived on time and looked and tasted amazing. I would definitely use bakerdays again. Thank you again for all the ha... See more

Rated 5 out of 5 stars

Easy to order, loads of personalisation options, and the cake arrived on the date I chose. well-packaged and tasted great. Everyone was impressed! Great to find a service that delivers both on quality... See more

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Rated 5 out of 5 stars

Great service and the cupcakes we had delivered were very tasty, light and not too much sugar. The company Logo was excellent as well. Thanks very much

Company replied

Rated 5 out of 5 stars

Ordered a personalised cake for a family member and it turned out even better than expected. The design looked exactly like the preview and the cake was so delicious too! Communication from Bakerdays... See more

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Rated 5 out of 5 stars

I ordered 4 letterbox cakes for our family so that they could join in the tea party on Zoom for my husband's 80th Birthday. Bakerdays decorated the cakes with photos of my husband from his childhood w... See more

Rated 5 out of 5 stars

Very impressed with baker days. I ordered a cake in Jan for my sons 18th birthday today. It arrived at 8.30am, very well packaged and absolutely delicious. It had lemon drizzle and the most amazing bu... See more

Rated 2 out of 5 stars

I ordered the Stormtrooper gift set cake. Box arrived on the day of the event. The balloon was almost flat - we had to carefully remove the wire and blow up. The bobble head figure had been damaged an... See more

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Rated 2 out of 5 stars

Very disappointing. Really not worth the delivery charge nor £40 for 9 inch rather basic sponge, tiny layer cream and jam, not generous at all. Had issue with photo upload failing due... See more

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Rated 5 out of 5 stars

Had a last-minute party for my son returning from university and needed something special quickly. bakerdays' next day delivery was perfect! The photo cake with pictures from his graduation was emotio... See more

Rated 5 out of 5 stars

We bought a Superhero tiered cake for our twin boys’ birthday party – went for the mixed sponge option and it was demolished in minutes. Great flavour, soft texture, and the design matched their favou... See more

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3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
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Replied to 50% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Still made cake after cancelling order

I ordered a cake on the 2nd of May 25, and realised its not going to be done by said date, about 30 minutes later I cancelled the order to get a reply showing the order, now on the 6th May 4 days later, I get another email stating its 2 late to cancel as its already being made.
In UK your given a change of mind period, but no still went about and made it anyway.

May 2, 2025
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Rated 5 out of 5 stars

Placed an order for some chocolate…

Placed an order for some chocolate fudge brownies with a golf theme and personalised.
Good communication from company and delivered on time for my Dads 91st birthday celebration.
They looked lovely and were very tasty. 🙏

April 27, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a birthday cake + balloon…

I ordered a birthday cake + balloon set, paying extra for Saturday delivery. The cake was delivered but the theme matching balloon wasn't. Despite multiple emails I've had no apology, offer of refund or any compensation. Deeply disappointed. Would not recommend!

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

High quality cakes, packaging and ethical customer service

Sometimes the mark of a great service is how they handle problems. Bakerdays gain top marks if this is so. Searching for a birthday cake for a lady who loves purple, Bakerdays already came up trumps. Knowing that we would be away to celebrate, I used their specified delivery date service to programme a delivery 2-3 days before departure. From tracking systems I determined that Bakerdays got everything ready on track for a successful delivery. However the courier let us all down, failing to deliver on time on 2 successive days. Anna at customer service couldn’t have been more empathic and facilitating. When all seemed lost before my deadline for departure, she dispatched a second cake with a different courier. Somehow, her negotiations with the original courier paid off, as 2 cakes arrived in quick succession literally an hour before the deadline, both in pristine condition expertly packaged! I suspect that it takes a special organisation attuned to how important it is to meet celebratory deadlines, that they would write off the cost of one cake in order to avoid letting a customer down big time. Made up for a very anxious 48 hours, primarily caused by a very poor courier performance!

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Birthday cake

Ordered cake with a steam train picture. Was well packed and arrived on time. Cake was cut 3 days later and was delicious. The recipient of the cake was delighted with the train as he said it actually looked like a steam train. Would definitely recommend this company and would use again myself.

April 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Scrumptious …

This is not the first time I have used Baker days. Every time they do not disappoint. Always delivered on time, packaged well. No problem with the presentation of the cake. I have ordered 2 lemon drizzle ones before but this last one OMG it was absolutely scrumptious. I am diabetic but I had to taste it which was a mistake as I could have eaten the whole cake in one go. The cakes are always fresh and ours have been up to about 3 days later, probably longer but they are too irresistible. I would recommend Baker days if you are looking for the perfect cake.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

When my son said he wanted a dinosaur…

When my son said he wanted a dinosaur cake for his 5th birthday, I was dreading trying to make one myself. bakerdays came to the rescue with their amazing dinosaur range! The T-Rex design was detailed and vibrant, and my son's face lit up when he saw it. Several parents at the party asked where I got it from. The sponge was soft and fresh, and even the fondant icing was tasty - something that's not always the case with decorated cakes.

February 15, 2025
Unprompted review
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Rated 5 out of 5 stars

cricket birthday cake

Ordered cricket birthday cake. Arrived on time and as ordered. Looked amazing and was delicious. Although letterbox sized arrived in a keepsake tin rather than cardboard box other companies use. Will definitely use bakerdays again.

April 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Wedding cake

Bakerdays recently made our wedding cake for us as well as 60 cupcakes. We weren’t too sure what we wanted, other than black and gold with our initials on the decorations. The girls designed our cake for us and they did a perfect job at capturing what we wanted. We were so pleased with the cake on the day, and we got a lot of compliments from our guests too! I would definitely recommend Bakerdays.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow!! I ordered a fruit wedding cake for my daughter’s wedding I was a bit unsure if I’d done the right thing but when it came it looked amazing and tasted even better so moist all the guests commented on it being so good. Will definitely be using them again.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Golden Wedding Anniversary Cake ..

I ordered a Golden wedding Anniversary cake with cupcakes for 90 guests, although I ordered it last minute it arrived perfectly on the day and it was so delicious and beautifully decorated I would highly recommend this company.
Thank you Bakerdays for my delivery on Friday 4th April 2025 absolutely wonderful cake and cupcakes
Ann from Hampshire

April 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic cakes

I recently ordered a personalised photo cake, and I couldn’t be happier with the result! The cake not only looked stunning but also tasted absolutely delicious. The photo quality was crystal clear, perfectly printed on the cake without any smudging or blurring. It was such a special touch that made our celebration even more memorable!

The attention to detail was fantastic, and the cake itself was fresh, moist, and flavorful. Everyone at the party was impressed, and it became the highlight of our celebration. The customer service was also excellent—they ensured the design was exactly what I wanted and delivered it on time.

If you’re looking for a unique and meaningful cake for a special occasion, I highly recommend getting a personalised photo cake. It’s the perfect blend of beauty and taste! I will definitely be ordering again.

March 26, 2025
Unprompted review

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