I initially gave a poor review purely due to the late delivery of a cake for a very important event in my family. We did get the cake in time (just) and in all fairness it tasted detholus. I have sinc... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
12 Southglade Food Park , NG5 9RG, Nottingham, United Kingdom
Replied to 50% of negative reviews
Typically replies within 2 weeks
This company used to have good packaging for cake delivery. NOT ANYMORE!!! The cake arrived deformed!!!
Reply from bakerdays
My girlfriend surprised me with a chocolate cake from here to celebrate my new job and it was amazing!
The cake was delicious and it looked great, as you can see from the picture! It arrived on time and my girlfriend said the service was great.
I’m really happy with the product and I will be using this company again in the future. I highly recommend any cake lovers give these guys a chance too, i’m sure you won’t be disappointed!
Reply from bakerdays
Not Recommended
Cake arrived promptly and in good condition unfortunately the personalized name had been iced incorrectly. I sent an email with photo of the cake but Bakerdays have ignored me. Then to make matters worse when the cake was eaten on 17th June, (delivered on 13th June), the sponge was quite dry. Very disappointing
Reply from bakerdays
The reviews are not wrong - AVOID AVOID AVOID. They say cake is for 10/12 people but it is smaller than a desert plate AND they missed the other part of the order namely the balloons. I want a refund and then im done with them and if no refund I will contact the bank!. So upset and disappointed as needed the balloons to decorate and plan in advance a surprise for my husbands birthday. Order placed in April, sent reminder a week before order was due - there is just no excuse for such rubbish service.
UPDATED 20/06/25: They also say on here that they are going to help but when you reach out to them their response is poor. They emailed to say they will get back to you within 24 hours - 72 hours on and still no response. Save yourself hours of stress and admin time and AVOID AVOID AVOID.
Reply from bakerdays
Cake has just arrived on time no problem with delivery. I have used this company many times before and never had a problem, but the picture on this one is dreadful and the writing is so dark you can’t actually read what it says.
Won’t be ordering again
Reply from bakerdays
The top of the cake came squished while the box was completely fine.
Reply from bakerdays
Emailed them to try and order a gluten free cake for my parent's diamond wedding anniversary. Was promised this would be available and they could get it to me before the anniversary date. After waiting over a week I was told they couldn't source a gluten free cake so I changed it to a traditional cake (only one coeliac in the family) and they stopped replying to my emails and was unable to reach them by phone despite leaving multiple messages. Thankfully I've managed to source another cake but after years of receiving lovely cakes from them I'll never use them again. Its a shame as their gluten free cakes are the best I've ever tasted but the customer service is shocking. Avoid if you don't want a celebration ruined.
Reply from bakerdays
Was actually surprised to recieve my brownies as never recieved any emails of confirmation.
Quality looking is not the best . Icing top not set on brownies very well .
Hopefully taste good though
Reply from bakerdays
I have been very reluctant to write a poor review as have had good service from this company in the past and don’t make a habit of leaving bad reviews for anyone. However, I ordered a cake on 29th April to be delivered 6th May, cake did not arrive. Despite contacting Bakerdays several times by phone and email over the following couple of weeks, they have not resolved the issue. I was offered a ‘free’ cake to make up for problem but would not be a free cake as original never arrived (now 6th June). Eventually promised refund which would take 10 working days. Now nearly a month since cake was due and 12 working days since refund promised and still no refund, feels like basic dishonesty. Issue raised with Paypal today.
Reply from bakerdays
disgusting customer service. tricked into paying twice and error message came up after payment and no confirmation email, however it had gone through, waited 24 hours to see if email ever arrived it didn't, emailed them, no reply, placed another order this time showed successful still no confirmation email. so i phoned them to find they had accepted both orders. Advised they would cancel one and refund. No refund ever received. Do Not Trust Them
Reply from bakerdays
Super service. Great communication and corrected MY mistake without a problem. Kind and helpful at all times and the receiver of the cakes said they were beautifully presented and tasted amazing
Ordered balloons and cake. Balloons arrived deflated and had been attempted to be sealed with sellotape. Contacted and asked for refund, offered to replace. When I insisted on refund I was told would take 10 working days. That was on 10th April, still waiting and dispute raised with PayPal.
We bought a Superhero tiered cake for our twin boys’ birthday party – went for the mixed sponge option and it was demolished in minutes. Great flavour, soft texture, and the design matched their favourite characters perfectly.
What an absolute shambles of a company that doesn't give a toss about its customers. Over a month now waiting for a refund for an undelivered birthday cake (£104.99). Apparently they can take your money instantly but when it comes to refunds you have to wait at least 20 days. Avoid like the plague, avoid total disappointment. Remember you can only celebrate that special moment once, you can't go back. Don't let these shysters spoil it for you.
Just look at the reviews, you have a 14% chance that your order is not going to end well.
Had a last-minute party for my son returning from university and needed something special quickly. bakerdays' next day delivery was perfect! The photo cake with pictures from his graduation was emotional for all of us. The cake was fresh and tasty - we chose the vanilla option which was light and not too sweet. Everyone commented on both the quality of the photos and the taste of the cake. Great service when you're in a rush but don't want to compromise on quality.
Great communication with regards to what was required for a work anniversary cake. Arrived on time and looked and tasted amazing. I would definitely use bakerdays again. Thank you again for all the hard work you put into making each cake a wonderful experience.
Ordered corporate branded cupcakes for a client meeting. Professional looking and tasty too. Made a great impression!
My grandma’s 90th birthday cake was delivered without a hitch. We had a photo of her from her 20s printed on it and she was so touched. It was a great mix of sentimental and delicious. Thank you bakerdays.
Did not bother to make, inform or deliver my daughter’s seventh birthday cake. Avoid these scammers!
Post to this sad experience they did try to heal wounds and provide an extra cake day, however post the child’s birthday good luck trying to get others to attend. Once it’s burned it’s burned I won’t use them again
I am very disappointed with Baker Day’s service. We ordered a cake for my son’s first birthday on April 30th, with delivery scheduled for Saturday, May 3rd. We paid £9 for the Saturday delivery. Unfortunately, the cake didn’t arrive, and due to the bank holiday on Monday, I could only get in touch with them on Tuesday. They promised to send the cake that day and to refund the delivery fee, which I had to request. The cake still didn’t arrive, and when I followed up the next day, they couldn’t provide any updates. We still haven’t received the cake, the refund, or any response. There was no confirmation email or follow-up. I am very dissatisfied with their communication and service. I do not recommend them.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.