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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the company's ability to create personalized cakes, often for special occasions like birthdays and weddings. Many highlight the appealing designs and the quality of the cakes, describing them as delicious, moist, and fresh. Reviewers also value the efficient delivery service and the careful packaging, which ensures the cakes arrive in perfect condition. Several consumers were particularly impressed with the customer service, noting the staff's friendliness and willingness to accommodate specific requests. However, some people reported issues with their orders, particularly concerning the delivery service and the condition of the delivered items. Some consumers express dissatisfaction with the responsiveness of the customer service team, especially when addressing problems like incorrect personalization or damaged cakes. There are also some complaints about the taste and quality of the cakes, with a few people describing them as bland or dry.

Based on these reviews

Rated 4 out of 5 stars

I initially gave a poor review purely due to the late delivery of a cake for a very important event in my family. We did get the cake in time (just) and in all fairness it tasted detholus. I have sinc... See more

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Rated 3 out of 5 stars

Had to chase for updates of my order, it arrived on time and only damage was to the very bottom of the front where it has slide to the edge of the base but it was easily fixed. Other thing I had an is... See more

Rated 3 out of 5 stars

Was actually surprised to recieve my brownies as never recieved any emails of confirmation. Quality looking is not the best . Icing top not set on brownies very well . Hopefully taste good though

Company replied

Rated 4 out of 5 stars

cakes and biscuits tasted and looked great. we bought them for a corporate event and they went down a treat along side a balloon bouquet! delivery was great, packaged brilliantly.

Company replied

Rated 5 out of 5 stars

We have had two cakes this year. One for a retirement and one for my husbands 80th birthday. Both have been excellent both in appearance and in taste. The pictures are exactly as the pictures online.... See more

Rated 5 out of 5 stars

The only scary thing about these Halloween brownies is how quickly they disappear! They taste delicious, not too sweet so one or two....or three is an absolute treat The mallow webbing is a nice littl... See more

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Rated 5 out of 5 stars

The Halloween brownies was delicious, so full of chocolate goodness every mouthful was delicious, absolutely spot on decoration made it even more perfect than it was definitely a 10 out of 10 each mo... See more

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Rated 5 out of 5 stars

I ordered 2 cakes for family members for their August Birthday. Unfortunately 1 arrived damaged. I emailed straight away with photos. There was no issue at all. Another cake would be sent out the nex... See more

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Rated 5 out of 5 stars

I ordered a cake for my aunt, for her 70th birthday in Prague, the quality was superb, well looked into details and the delivery time was very quick.

Company replied

Rated 5 out of 5 stars

Cannot fault anything with my "bakerdays" experience. My cake was ordered, dispatched & received in perfect condition and was exactly has I'd requested and delivered on day requested. Delivery comp... See more

Rated 5 out of 5 stars

The cake was beautiful and better than the website images. It was easy to order online and really competitively priced. There was a query about the delivery. I paid for a specific rime slot on my deli... See more

Company replied

Rated 5 out of 5 stars

Ordered a cake at last minute Friday for Monday. Thought I had left it too late for birthday but got confirmation of order and delivery. Then got e mail from DHL to say they would be delivering (origi... See more

Rated 5 out of 5 stars

When my son said he wanted a dinosaur cake for his 5th birthday, I was dreading trying to make one myself. bakerdays came to the rescue with their amazing dinosaur range! The T-Rex design was detailed... See more

Rated 2 out of 5 stars

Did not bother to make, inform or deliver my daughter’s seventh birthday cake. Avoid these scammers! Post to this sad experience they did try to heal wounds and provide an extra cake day, however p... See more

Rated 2 out of 5 stars

Not Recommended Cake arrived promptly and in good condition unfortunately the personalized name had been iced incorrectly. I sent an email with photo of the cake but Bakerdays have ignored me. Then t... See more

Company replied

Rated 5 out of 5 stars

Bakerdays created a photo cake and photo balloon for my Mum's 80th birthday, which was on Christmas Day. The cake and balloon arrived Christmas Eve and the cake was absolutely delicious the following... See more

Rated 5 out of 5 stars

Best company I have ever dealt with. Their customer service was excellent from my first enquiry to the delivery of the cake. My questions were answered in a timely manner and they always were able so... See more

Company replied

Rated 5 out of 5 stars

We ordered 15 large personalised cakes for the launch of our new company social media page. All were to be delivered to 15 different addresses, with a few different dietary requirements needed for cer... See more

Rated 5 out of 5 stars

Ordered a chocolate & vanilla cake for my hubbys 60th birthday & I was not disappointed!! The service I received from Dani (customer service),was fantastic,she couldn’t have been more helpful! I did... See more

Company replied

Rated 5 out of 5 stars

I accidentally submitted the wrong message for the cake I ordered (completely my fault), and only noticed when it arrived. Bakerdays were fantastic – they offered to remake the cake with the correct m... See more

Company replied

Rated 5 out of 5 stars

We needed a cake for my mother’s 100th Birthday. We would have used our local cake makers but sadly they had been flooded in the recent storms. An internet search took us to Bakerdays. We ordered the... See more

Rated 5 out of 5 stars

Bakerdays recently made our wedding cake for us as well as 60 cupcakes. We weren’t too sure what we wanted, other than black and gold with our initials on the decorations. The girls designed our cake... See more

Rated 5 out of 5 stars

Ordered a personalised cake for my son’s birthday, but it arrived with some damage due to the courier. I contacted Bakerdays and they couldn’t have been more helpful – they sent out a replacement stra... See more

Company replied

Rated 5 out of 5 stars

I ordered 120 cupcakes for a work event at quite short notice. Anna and Emily followed up quickly and understood my requirements. They created bespoke images in keeping with the theme of the event and... See more

Rated 5 out of 5 stars

Ordered cricket birthday cake. Arrived on time and as ordered. Looked amazing and was delicious. Although letterbox sized arrived in a keepsake tin rather than cardboard box other companies use. Will... See more

Rated 5 out of 5 stars

The correspondence was a little slow etc, but the cake i ordered for my sister-in-law 's birthday truly compensated for that. It was beautiful, just as i wanted it to be, the personalisation was a g... See more

Company replied

Rated 5 out of 5 stars

We ordered a cake for a corporate event. The engagement team for the design were very responsive, polite and accommodating. The cake turned up timely, well packaged, looked as per the proof and was ve... See more

Company replied

Rated 2 out of 5 stars

Cake has just arrived on time no problem with delivery. I have used this company many times before and never had a problem, but the picture on this one is dreadful and the writing is so dark you can’... See more

Company replied

Rated 5 out of 5 stars

Cannot fault this company in any way. My purchased item was ordered, dispatched & received in perfect condition & was exactly as I'd requested & within good time to present to the recipient on thei... See more

Rated 5 out of 5 stars

Placed an order for some chocolate fudge brownies with a golf theme and personalised. Good communication from company and delivered on time for my Dads 91st birthday celebration. They looked love... See more

Rated 5 out of 5 stars

Super quick delivery. Ordered 2 Black Forest Bento. Very impressed,best vegan cake in 30 plus years! Lovely and moist,lots of black cherry middle and tasted of good quality chocolate. We meant to... See more

Rated 5 out of 5 stars

I recently ordered a cake to celebrate the retirement of a friend. I loved the picture on the cake featured on the website but wanted a slight alteration to the wording and his name added. I receiv... See more

Rated 5 out of 5 stars

Bakerdays made my partner’s birthday. I secretly ordered an Irish Rugby cake (was over the moon that you even did one). It arrived on her Birthday and she was literally crying. The cake was delicious... See more

Rated 5 out of 5 stars

My girlfriend surprised me with a chocolate cake from here to celebrate my new job and it was amazing! The cake was delicious and it looked great, as you can see from the picture! It arrived on t... See more

Company replied

Rated 5 out of 5 stars

The cake arrived a bit late due to courier issues, which was disappointing at first, but Bakerdays contacted me before I even had to reach out. They explained the situation, offered a free cake for an... See more

Company replied

Rated 5 out of 5 stars

Wow!! I ordered a fruit wedding cake for my daughter’s wedding I was a bit unsure if I’d done the right thing but when it came it looked amazing and tasted even better so moist all the guests commente... See more

Rated 5 out of 5 stars

Great communication with regards to what was required for a work anniversary cake. Arrived on time and looked and tasted amazing. I would definitely use bakerdays again. Thank you again for all the ha... See more

Rated 5 out of 5 stars

Easy to order, loads of personalisation options, and the cake arrived on the date I chose. well-packaged and tasted great. Everyone was impressed! Great to find a service that delivers both on quality... See more

Company replied

Rated 5 out of 5 stars

Great service and the cupcakes we had delivered were very tasty, light and not too much sugar. The company Logo was excellent as well. Thanks very much

Company replied

Rated 5 out of 5 stars

Ordered a personalised cake for a family member and it turned out even better than expected. The design looked exactly like the preview and the cake was so delicious too! Communication from Bakerdays... See more

Company replied

Rated 5 out of 5 stars

I ordered 4 letterbox cakes for our family so that they could join in the tea party on Zoom for my husband's 80th Birthday. Bakerdays decorated the cakes with photos of my husband from his childhood w... See more

Rated 5 out of 5 stars

Very impressed with baker days. I ordered a cake in Jan for my sons 18th birthday today. It arrived at 8.30am, very well packaged and absolutely delicious. It had lemon drizzle and the most amazing bu... See more

Rated 2 out of 5 stars

I ordered the Stormtrooper gift set cake. Box arrived on the day of the event. The balloon was almost flat - we had to carefully remove the wire and blow up. The bobble head figure had been damaged an... See more

Company replied

Rated 2 out of 5 stars

Very disappointing. Really not worth the delivery charge nor £40 for 9 inch rather basic sponge, tiny layer cream and jam, not generous at all. Had issue with photo upload failing due... See more

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Rated 5 out of 5 stars

Had a last-minute party for my son returning from university and needed something special quickly. bakerdays' next day delivery was perfect! The photo cake with pictures from his graduation was emotio... See more

Rated 5 out of 5 stars

We bought a Superhero tiered cake for our twin boys’ birthday party – went for the mixed sponge option and it was demolished in minutes. Great flavour, soft texture, and the design matched their favou... See more

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3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks


Rated 2 out of 5 stars

Birthday Cake

This company used to have good packaging for cake delivery. NOT ANYMORE!!! The cake arrived deformed!!!

June 27, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

We're so sorry to hear that your cake arrived damaged — especially on such a meaningful occasion. That’s certainly not the experience we want any of our customers to have, and we completely understand your frustration.

We’re always working to improve our service, and your feedback has been shared with the team to ensure we do better in future.

If you'd be willing to give us another chance, we’d love the opportunity to make it up to you. Please feel free to reach out directly to our team at sales@bakerdays.com.

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Rated 5 out of 5 stars

Celebration cake

My girlfriend surprised me with a chocolate cake from here to celebrate my new job and it was amazing!

The cake was delicious and it looked great, as you can see from the picture! It arrived on time and my girlfriend said the service was great.

I’m really happy with the product and I will be using this company again in the future. I highly recommend any cake lovers give these guys a chance too, i’m sure you won’t be disappointed!

June 18, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

Thank you so much for your wonderful review!

We’re absolutely delighted to hear that the cake helped make your celebration even more special — congratulations on your new job! 🎉

We’ll be sure to pass your kind words on to the team, and we can’t wait to help you (and your girlfriend!) celebrate many more milestones in the future.

Best wishes,
The bakerdays team

Rated 2 out of 5 stars

Not Recommended

Not Recommended
Cake arrived promptly and in good condition unfortunately the personalized name had been iced incorrectly. I sent an email with photo of the cake but Bakerdays have ignored me. Then to make matters worse when the cake was eaten on 17th June, (delivered on 13th June), the sponge was quite dry. Very disappointing

June 13, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

Thank you for your feedback, and we're very sorry to hear about your experience. We completely understand how disappointing it must have been to receive a cake with incorrect personalisation — especially for a special occasion.

Please accept our sincerest apologies if your email was missed. That’s certainly not the standard of care we aim to provide. We’d really appreciate the opportunity to look into this further and resolve it for you.

Please contact us directly at 📧 services@bakerdays.com or 📞 +44 (0)115 784 4268, and we’ll make this right.

Rated 1 out of 5 stars

Run for the hills! Avoid!

The reviews are not wrong - AVOID AVOID AVOID. They say cake is for 10/12 people but it is smaller than a desert plate AND they missed the other part of the order namely the balloons. I want a refund and then im done with them and if no refund I will contact the bank!. So upset and disappointed as needed the balloons to decorate and plan in advance a surprise for my husbands birthday. Order placed in April, sent reminder a week before order was due - there is just no excuse for such rubbish service.

UPDATED 20/06/25: They also say on here that they are going to help but when you reach out to them their response is poor. They emailed to say they will get back to you within 24 hours - 72 hours on and still no response. Save yourself hours of stress and admin time and AVOID AVOID AVOID.

June 13, 2025
Unprompted review
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Reply from bakerdays

Hello,

We’re very sorry to hear about your experience and understand how disappointing it must have been to receive an incomplete order, especially for such an important occasion.

We always strive to meet our customers’ expectations, and it’s clear we fell short this time. Please know we take feedback like yours seriously and are actively reviewing what went wrong.

We’d really appreciate the opportunity to resolve this for you. Kindly give us a call at your earliest convenience so we can speak with you directly and find the best way forward.

Thanks,
The bakerdays team

Rated 2 out of 5 stars

Poor

Cake has just arrived on time no problem with delivery. I have used this company many times before and never had a problem, but the picture on this one is dreadful and the writing is so dark you can’t actually read what it says.
Won’t be ordering again

June 9, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

Thank you for taking the time to leave a review, and for being a valued returning customer.

We’re truly sorry to hear that the image and text on your most recent order didn’t meet your expectations. This isn’t the standard we aim to deliver, and we completely understand your disappointment—especially when you've trusted us for previous celebrations.

We’d really like the opportunity to make this right. If you could kindly email us at 📧 services@bakerdays.com with a photo of the cake, we’ll review what went wrong and offer a resolution.

Your feedback is important and helps us to improve

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Rated 1 out of 5 stars

Unreliable and Unprofessional

The top of the cake came squished while the box was completely fine.

June 5, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

Hello,

Thank you for reaching out, and I'm so sorry to hear the top of your cake arrived squished — especially disappointing when the box appeared intact.

We’d love to get this sorted for you as quickly as possible. Please give us a call at your earliest convenience so we can arrange a replacement cake and ensure it reaches you in perfect condition.

Looking forward to speaking with you soon.

Thanks,
The bakerdays team

Rated 1 out of 5 stars

Avoid if you don't want your celebration ruined

Emailed them to try and order a gluten free cake for my parent's diamond wedding anniversary. Was promised this would be available and they could get it to me before the anniversary date. After waiting over a week I was told they couldn't source a gluten free cake so I changed it to a traditional cake (only one coeliac in the family) and they stopped replying to my emails and was unable to reach them by phone despite leaving multiple messages. Thankfully I've managed to source another cake but after years of receiving lovely cakes from them I'll never use them again. Its a shame as their gluten free cakes are the best I've ever tasted but the customer service is shocking. Avoid if you don't want a celebration ruined.

June 5, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

We’re also very sorry that we were unable to fulfil your gluten-free order as initially promised. We recognise the frustration caused by the lack of follow-up, and we are actively reviewing what went wrong to ensure this does not happen again in the future.

We truly value your past support and the kind words about our gluten-free cakes. If you're open to it, we’d really appreciate the opportunity to make this up to you on a future occasion.

Please give us a call at your earliest convenience — we’d love the chance to speak with you directly and make things right.

Rated 3 out of 5 stars

Not the best

Was actually surprised to recieve my brownies as never recieved any emails of confirmation.
Quality looking is not the best . Icing top not set on brownies very well .
Hopefully taste good though

June 4, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

Thank you for your feedback, and we’re really sorry to hear about the confusion and disappointment with your order.

You should have received an order confirmation email shortly after placing your order, and we apologise if this didn’t reach you. We’ll certainly look into this to ensure it doesn’t happen again.

As for the brownies, we’re sorry the finish wasn’t quite what you expected. This isn’t the level of quality we strive for, and we’ll pass this on to our bakery team for review.

We do hope they tasted as delicious as intended, and if you'd like to discuss this further, please don’t hesitate to contact us at 📧 services@bakerdays.com.

Rated 1 out of 5 stars

Cake not delivered and no refund a month after cake due

I have been very reluctant to write a poor review as have had good service from this company in the past and don’t make a habit of leaving bad reviews for anyone. However, I ordered a cake on 29th April to be delivered 6th May, cake did not arrive. Despite contacting Bakerdays several times by phone and email over the following couple of weeks, they have not resolved the issue. I was offered a ‘free’ cake to make up for problem but would not be a free cake as original never arrived (now 6th June). Eventually promised refund which would take 10 working days. Now nearly a month since cake was due and 12 working days since refund promised and still no refund, feels like basic dishonesty. Issue raised with Paypal today.

May 6, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

We’re truly sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide, especially after you’ve trusted us in the past.

We deeply regret the delay in resolving your issue and apologise for the inconvenience caused by both the missed delivery and the delay in refund processing.

Please give us a call at your earliest convenience — we’d really appreciate the chance to speak with you directly and make things right.

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Rated 1 out of 5 stars

disgusting customer service

disgusting customer service. tricked into paying twice and error message came up after payment and no confirmation email, however it had gone through, waited 24 hours to see if email ever arrived it didn't, emailed them, no reply, placed another order this time showed successful still no confirmation email. so i phoned them to find they had accepted both orders. Advised they would cancel one and refund. No refund ever received. Do Not Trust Them

May 28, 2025
Unprompted review
bakerdays logo

Reply from bakerdays

We’re very sorry to hear about your experience — this is not the level of service we aim to provide, and we completely understand your frustration.

It’s never our intention to cause confusion or inconvenience, especially when it comes to special orders. We’ll follow up directly with you as a priority.

Please don’t hesitate to contact us directly at 📞 +44 (0)115 784 4268 or email 📧 services@bakerdays.com — we’d really like the opportunity to make this right.

Rated 5 out of 5 stars

Super service

Super service. Great communication and corrected MY mistake without a problem. Kind and helpful at all times and the receiver of the cakes said they were beautifully presented and tasted amazing

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE - JOKE EXPERIENCE

Ordered balloons and cake. Balloons arrived deflated and had been attempted to be sealed with sellotape. Contacted and asked for refund, offered to replace. When I insisted on refund I was told would take 10 working days. That was on 10th April, still waiting and dispute raised with PayPal.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

We bought a Superhero tiered cake for…

We bought a Superhero tiered cake for our twin boys’ birthday party – went for the mixed sponge option and it was demolished in minutes. Great flavour, soft texture, and the design matched their favourite characters perfectly.

March 19, 2025
Unprompted review
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Rated 1 out of 5 stars

What an absolute shambles of a company…

What an absolute shambles of a company that doesn't give a toss about its customers. Over a month now waiting for a refund for an undelivered birthday cake (£104.99). Apparently they can take your money instantly but when it comes to refunds you have to wait at least 20 days. Avoid like the plague, avoid total disappointment. Remember you can only celebrate that special moment once, you can't go back. Don't let these shysters spoil it for you.
Just look at the reviews, you have a 14% chance that your order is not going to end well.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Had a last-minute party for my son…

Had a last-minute party for my son returning from university and needed something special quickly. bakerdays' next day delivery was perfect! The photo cake with pictures from his graduation was emotional for all of us. The cake was fresh and tasty - we chose the vanilla option which was light and not too sweet. Everyone commented on both the quality of the photos and the taste of the cake. Great service when you're in a rush but don't want to compromise on quality.

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication with regards to…

Great communication with regards to what was required for a work anniversary cake. Arrived on time and looked and tasted amazing. I would definitely use bakerdays again. Thank you again for all the hard work you put into making each cake a wonderful experience.

May 14, 2025
Unprompted review
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Rated 5 out of 5 stars

My grandma’s 90th birthday cake was…

My grandma’s 90th birthday cake was delivered without a hitch. We had a photo of her from her 20s printed on it and she was so touched. It was a great mix of sentimental and delicious. Thank you bakerdays.

February 26, 2025
Unprompted review
Rated 2 out of 5 stars

Did not bother to make

Did not bother to make, inform or deliver my daughter’s seventh birthday cake. Avoid these scammers!

Post to this sad experience they did try to heal wounds and provide an extra cake day, however post the child’s birthday good luck trying to get others to attend. Once it’s burned it’s burned I won’t use them again

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

I am very disappointed with Baker Day’s…

I am very disappointed with Baker Day’s service. We ordered a cake for my son’s first birthday on April 30th, with delivery scheduled for Saturday, May 3rd. We paid £9 for the Saturday delivery. Unfortunately, the cake didn’t arrive, and due to the bank holiday on Monday, I could only get in touch with them on Tuesday. They promised to send the cake that day and to refund the delivery fee, which I had to request. The cake still didn’t arrive, and when I followed up the next day, they couldn’t provide any updates. We still haven’t received the cake, the refund, or any response. There was no confirmation email or follow-up. I am very dissatisfied with their communication and service. I do not recommend them.

May 8, 2025
Unprompted review

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