Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of this business. Consumers are particularly unhappy with the product itself, stating that it does not meet expectations. People also report issues with their orders, indicating potential problems in the fulfillment process. Furthermore, reviewers frequently mention difficulties in obtaining refunds, suggesting a problematic return policy or poor customer service. Consumers also voice concerns about contacting the company, possibly due to unresponsiveness or unhelpful support. Finally, a significant number of reviewers express negative opinions regarding the delivery service, which could involve delays, damages, or other logistical issues.

Based on these reviews

Rated 1 out of 5 stars

Tried to immediately cancel my order. Was told only could cancel once I received the product. When I tried to return it, there was no full refund, There was a 10% restocking fee, I had to pay to have... See more

Rated 1 out of 5 stars

It doesn’t do what it says it does! It doesn’t replace a facelift, any Botox softens muscles squinting so how can a muscle relaxant lift jowls , turkey neck or nasolabial folds. Most of the product i... See more

Rated 1 out of 5 stars

I have not purchased this product, based on the reviews. I appreciate the comments of people who have used the product and dealt with this company. It is always best to Google "customer satisfaction... See more

Rated 1 out of 5 stars

This entire company is a scam! First of all the website takes you to another "Special offer" page just after agreeing to pay for the product which ends up double charging for both the original order A... See more

Rated 1 out of 5 stars

Glad I didn't buy this now. My friend did and noticed payments still coming out of her account weekly when she paid in full for the items..They do fraud and keep your details for later money taking. S... See more

Rated 1 out of 5 stars

My SO ordered a product ($174) from these thieves. They sent several e-mails like "order accepted" "order being processed" "order sent" and "order delivered", BUT the package was empty. When... See more

Rated 1 out of 5 stars

It amazes me why claims are allowed with their only ‘proof’ is a before and after photo. One being without makeup and not smiling, the other with a smiling face, makeup and better lighting, followed... See more

Rated 1 out of 5 stars

I have never used it but would NEVER buy from an advert that is misleading. Advert starts TESCO shoppers say product is "actually worth it" as if TESCO sell it . As you read the advert , TESCO IS NEVE... See more

Rated 1 out of 5 stars

I placed an order on their website and received 5 confirmation emails over the subsequent 13 hours. The order was processed through Amazon. The facial massager malfunctioned on the 3rd or 4th treatm... See more

Rated 1 out of 5 stars

Under no circumstances buy this product from Olavita. I purchased 1 bundle from them but after reading reviews I changed my mind especially as Amazon sells it cheaper, check it out. I contacted Olavit... See more

Rated 1 out of 5 stars

Thank goodness I did look up reviews before impulsively buying. I have been scammed so many times in the past. Now I say when it sounds too good to be true, it is not true. Aging is genetics, diet, e... See more

Rated 1 out of 5 stars

There is NO OVERSIGHT of cosmetics or supplements by the FDA. Thats true for this product or any other. If an advertisement says their product does anything but sit on the surface of the skin, it must... See more

Rated 1 out of 5 stars

My wife ordered products from Olavita that immediately broke her face out with red sores, whelps, and more. When she tried to use the 90 day satisfaction guaranteed policy, they would not accept, told... See more

Rated 1 out of 5 stars

DONT BUY THIS PRODUCT !!! The company are nothing but scammers, they tell you there is a money back guarantee knowing very well they have no intention of giving you back anything. I will be reporting... See more

Rated 1 out of 5 stars

Terrible customer service. I tried only once to use this product. It's very sticky and leaves skin feeling dry. I didn't like it at all and wanted to return it. I called, talked to Customer Servic... See more

Rated 1 out of 5 stars

Absolute rubbish, DO NOT BUY THIS PRODUCT, they promise a complete refund then reneg, the website says, full refund even if bottle empty, when I tried they change the rules completely, absolute scam!... See more

Rated 1 out of 5 stars

This stuff didn’t work for me. I have been trying since February to get my refund but customer service, at first wouldn’t respond to my emails. It’s been weeks since I returned the unopened, unused se... See more

Rated 1 out of 5 stars

I concur! Do not use this Company. Foolishly I had entered my card details after reading the reviews on a national Newspaper (Daily Mail; I should have known). After giving my details the website c... See more

Rated 1 out of 5 stars

Disappointed, I have been trying to return this product without success! I am £180 out of pocket. I have followed all instructions from Olavita. UK customer beware! This product comes from China, whic... See more

Rated 1 out of 5 stars

These people are straight up CRIMINALS! They offer a 90 day money back guarantee, but you have to call the phone number to get return authorization first. When you call that phone number it's a girl... See more

Rated 1 out of 5 stars

I was not pleased with this product at all after using it twice a day for over a month. It was not very moisturizing or brightening. Unfortunately I have another unused bottle that will be wasted.

Rated 1 out of 5 stars

Olavita, Olavitaskin.com run a scam operation selling fake Botox Serum in unsuitable plastic (rather than glass) bottles, often offering additional supplies free. The promotion includes a full 90 day... See more

Rated 1 out of 5 stars

Big red flag when I went to just buy one bottle to see if the hype was well earned. Paid for ONE bottle using PayPal. Directed back to site told my purchase wasn't complete (not true, payment processe... See more

Rated 1 out of 5 stars

This business is a highly questionable. They present their products as new invention in USA however the business is located in China and there’s no scientific evidence of the anti-aging product being... See more

Rated 1 out of 5 stars

If the seller starts including stories about a photographer mistaking the brides grandmother for the mum red flag alert! If it's sounds to good to be true it is... Really hope no more people are scamm... See more

Rated 1 out of 5 stars

I bought this Serem some months ago, no difference to my skin whatsoever. I ordered Olavita Serem but received a very similar looking bottle labelled "liquid Serem" which sells on Amazon for a fractio... See more

Rated 1 out of 5 stars

Absolute rubbish, they advertised on their website that they refund, even an empty bottle, which I have proof of, after trying for 4 weeks and absolutely no results, I tried to return, only to be stuf... See more

Rated 1 out of 5 stars

This company is a complete scam. They overcharged me. I have yet to receive the product. They will not honor their 90-day money back guarantee. They do not actually respond to the emails, rather repea... See more

Rated 1 out of 5 stars

They tried to take the money twice on the same day, luckily the bank stopped it and I had to cancel my card. Not received the serum yet so don't know if it makes wrinkles disappear but it tries to m... See more

Rated 1 out of 5 stars

thru paypal was Olavita bought, $245 was purchase, refunded was $124, Olavita wont refund $116 even tho i have email of $245 is my refund. ITS A SCAM. Everything sent bavk in p.o. box i receiv... See more

Rated 1 out of 5 stars

I bought 6 bottles of this serum. How foolish! I wish I had looked here on Trust pilot before!! 🙈🙈 I cancelled my order the same day I did it. They still sent it, telling me they woul... See more

Rated 1 out of 5 stars

I purchased 2 bottles of this Olavita serum 6 weeks ago and there has been absolutely no change in any lines on my face. Total con. Don't believe these so called women who were transformed within week... See more

Rated 1 out of 5 stars

I'm glad I read the reviews on trust pilot. I was going to buy some. I'm glad I didn't. Can somebody please tell me what to buy and where to buy it that is affordable. I've spent countless dollars at... See more

Rated 1 out of 5 stars

To cut a long story short, last year I bought their beauty serum, it was rubbish, I returned it to China as per their 'no quibble guarantee' costing me further expense. Olavita claimed to not havi... See more

Rated 1 out of 5 stars

I'm a Trustpilot fan. The reviewers never get it wrong I had a feeling Olavita was a scam and it is, only Yvonne Serrano in California gives it 5 stars I reckon she's probably a scam!

Rated 1 out of 5 stars

Why ?? WHY??? Why CAN’T companies like this be shut down? They are lying to us all. Take our money and they know it will not improve skin or whatever they are selling . It is a big scam today to adve... See more

Rated 1 out of 5 stars

I got one bottle of the Olavita for £45 plus.£5 postage & found it difficult to check out as thr kept.saying I also needed a facial massager £145 sk it would work better . I've been royally ripped off... See more

Rated 3 out of 5 stars

I bought serum, cleanser, eye cream & face cream on Amazon for £8.99. It obviously does not do what it says as no cream or serum can do that! But it's OK as a cleanser/moisturer. I would never pay... See more

Rated 1 out of 5 stars

I brought three bags and am very disappointed. First, it does not taste like peaches, second I still have bloating, three, I have not lost any weight. I will not be recommending this product to anyone... See more

Rated 1 out of 5 stars

Never ever buy this. I ordered one bottle. Was billed for 3 . Could not cancel . Sent email after email. Opened a bank dispute. So ... 6 bottles arrive. I opened one to see whats inside . I... See more

Rated 1 out of 5 stars

I did not buy this product, I came on here to help those of you who have been scammed. What you need to do is open a "dispute of charges" with your bank. I went through something similar with a Sharpe... See more

Rated 1 out of 5 stars

please dont trust any stories on the promotion flyer. if it was that good, you definitely would have heard it. if you had bought it, please dont use it, it will ruined your face and costs you fortun... See more

Rated 1 out of 5 stars

Hurrah for Trust Pilot. I saw the advert but checked reviews here first. Phew!!! Thank you for having such an amazing site.

Rated 1 out of 5 stars

I read all the what I now know is rubbish having not had the sense to read the reviews first before being sucked in by the advert in my local paper Devon Live. I stupidly believed this would change my... See more

Rated 1 out of 5 stars

Absolute con.Bought one bottle £39.95, charged £41 then another £77 processed unauthorised transaction, contacted the company (Sophie) and was asked for a screenshot.Told them I would not be doing tha... See more

Rated 1 out of 5 stars

Absolutely fuming..😡😡 went to buy some serums as i saw advert for it and thought id give it a try, but whilst the order was processing, they wouldn't proceed with what I wanted to buy and forced me... See more

Rated 1 out of 5 stars

DONT BE TAKEN IN BY THIS COMPANY. False promises - I am left with extremely sore flakey skin. Purchased one bottle. Then realised they had an off of 3 for £75. I FELL FOR THAT. alas my skin start... See more

Rated 1 out of 5 stars

I found Lulutox Tea to be overpriced and ineffective. Rather than providing an energy boost as advertised, it functions more as a calming or relaxing tea. I would not recommend this product. Additi... See more

We perform checks on reviews


1.2

Bad

TrustScore 1 out of 5

412 reviews

5-star
4-star
3-star
2-star
1-star


Rated 1 out of 5 stars

Avoid dealing with This Company

Tried to immediately cancel my order. Was told only could cancel once I received the product. When I tried to return it, there was no full refund, There was a 10% restocking fee, I had to pay to have it sent back (approx$20) AND on top of that the original shipping cost to me was also going to be deducted from the refund

September 23, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Glad I didn't buy this now

Glad I didn't buy this now. My friend did and noticed payments still coming out of her account weekly when she paid in full for the items..They do fraud and keep your details for later money taking. She never received items either. She's changed all her bank completely and opened a new one.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

I have not purchased this product but appreciate the online satisfaction commens.

I have not purchased this product, based on the reviews. I appreciate the comments of people who have used the product and dealt with this company. It is always best to Google "customer satisfaction with" and add he product name. Using Paypal may also help you get a refund. Also check online to see if other sales organizations sell the product for less.

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

A Total rip off

This entire company is a scam! First of all the website takes you to another "Special offer" page just after agreeing to pay for the product which ends up double charging for both the original order AND the additional order. This happens even if you decide NOT to get the special, and there is NO refund! Read the fine print carefully!!! They will not refund!!!! It's a SCAM of the highest sort.

October 1, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

It amazes me why claims are allowed…

It amazes me why claims are allowed with their only ‘proof’ is a before and after photo. One being without makeup and not smiling, the other with a smiling face, makeup and better lighting, followed by yards of claims. Buyers beware! And no I didn’t buy

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

It doesn’t do what it says it does

It doesn’t do what it says it does! It doesn’t replace a facelift, any Botox softens muscles squinting so how can a muscle relaxant lift jowls , turkey neck or nasolabial folds. Most of the product is aqua ie water some peptides and that will temporarily improve the look of your skin. Save your money for real plastic surgery use a good one and beauty products make in France not just registered there. One company owns practically all brands of cosmetics. They have more active ingredients if sold at an up market store but when they sell what looks like the same product at your supermarket, it’s been watered down along with the price.
And any product selling vitamin C in it at full strength in the bottle is a waste as when you open it the vitamin C inside is immediately evaporated

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

I found Lulutox Tea to be overpriced…

I found Lulutox Tea to be overpriced and ineffective. Rather than providing an energy boost as advertised, it functions more as a calming or relaxing tea.
I would not recommend this product. Additionally, the refund process is inconvenient—customers are required to cover the cost of international return shipping, as free return postage is not provided.
Overall, I do not endorse this product and believe it may be misleading in its claims.

September 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

DONT BE TAKEN IN BY THIS COMPANY

DONT BE TAKEN IN BY THIS COMPANY. False promises -
I am left with extremely sore flakey skin. Purchased one bottle. Then realised they had an off of 3 for £75.
I FELL FOR THAT. alas my skin started to get very sore
I contacted them several times to refund my order!! Photographed my flakey skin. I had numerous replies (all different each time) saying they would give 10% off opened bottles but sorry but they would only have unopened boxed bottles. I sent photos of the unopened items. I Have 2 UNOPENED and 1 fully used and - 1 half full. They say in their advertising as you will see, any problems and you will not lose any money!!!!!!!!! I got absolutely nowhere with several emails. In the end all they said was they would look into their advertising better. I am well over £100 out of pocket. Lastly. How can you “love your results” without using the product. A disgrace. Also it would cost the earth to send anything back to them. None of it made any sense whatsoever

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

I did not buy this product

I did not buy this product, I came on here to help those of you who have been scammed. What you need to do is open a "dispute of charges" with your bank. I went through something similar with a Sharper Image product. I tried to cancel the order I placed because I found a cheaper version the same day I placed the order with their customer service. They said they had already processed and shipped it in the few hours it had been since I called. They did that whole "restocking fee" and you will get a "small amount of what you paid back". I hung up the phone and called my bank and disputed the charges. I explained my side of things and that I had tried to cancel the order and asked to be refunded. They immediately put a hold on the money and started to investigate. A couple of days later my bank refunded my full amount and went after Sharper Image themselves. Even if you have received your product and asked for a refund, the businesses need to honor that request and give a full refund. Contact your bank and dispute the charges and let your bank go after them...they won't like it and you will get your money back!

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers. Dont ever buy this

Never ever buy this. I ordered one bottle. Was billed for 3 . Could not cancel . Sent email after email. Opened a bank dispute. So ... 6 bottles arrive. I opened one to see whats inside . I decided i want a refund asap. They say ohhhh you must either send the whole package back etc unopened and take a photo before they give the return adress. Also if i keep all i get a 10 % refund. What a crock of shit. And the customer care called me Honey. And the stuff comes from China. Not the USA. SCAM

September 4, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

A TOTAL SCAM & RIPOFF

My SO ordered a product ($174) from these thieves.
They sent several e-mails like "order accepted" "order being processed" "order sent" and "order delivered", BUT the package was empty.
When she contacted them (several times) this was their reply each time:
Thank you for reaching out! To assist you more effectively, please provide additional details or clarify the issue you're experiencing. This will help ensure we address your concern accurately.
I look forward to your response!
Yeah, right!
I had the bank freeze her credit cars # and issue a new one
DO NOT BUY FROM THIS "BUSINESS"

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

dont believe you can save money

please dont trust any stories on the promotion flyer. if it was that good, you definitely would have heard it. if you had bought it, please dont use it, it will ruined your face and costs you fortune to fix it.

August 31, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Miss selling of product. Illegal selling

I read all the what I now know is rubbish having not had the sense to read the reviews first before being sucked in by the advert in my local paper Devon Live. I stupidly believed this would change my face and the lines would disappear overnight. My paper said that if I ordered 3 x bottles I would get another 3 free for 39.99. I thought that's a bargain. When I actually ordered the products for what I thought was £39.99 they switched the currency to dollars and I had £119.94 taken from my card. I immediately tried to stop the order but they said it was too late but when I received them I could send them back and get a full refund. I don't think that is going to happen after looking at these reviews. I have tried the online help line and they have assured me that I have been miss sold these items and that everything that has happened with my order is illegal selling and that they will refund me soon. Let's hope the help line is genuine. Feeling very aggreaved with all of it. I really don't know how stupid I was to fall for all their lies

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY!! DO NOT BUY!!

I bought 6 bottles of this serum. How foolish! I wish I had looked here on Trust pilot before!! 🙈🙈

I cancelled my order the same day I did it. They still sent it, telling me they would give me a refund as soon as I returned the bottles unopened & provided evidence of such. I have sent the photos, I've sent numerous emails, I've even called their "International number"....it puts you thorough to an answerphone in Florida!!

They have now emailed saying that they will deduct 10 % "restocking fee", and also the cost of sending the bottles and I have to pay the return cost!

But other people on here say they've gone through thus process and the items never arrive, 'get lost' & Olivita never refund you!

Their website states "a 90 day, full money back guarantee" ....this is a lie. They don't fulfill this. This is false advertising and they need to be closed down!

If anyone can help me get the money back, if you've managed it successfully, please inform us here on Trust pilot. 🙏

Terrible company, false representation and terrible 'customer service'.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Not a legit company

What went wrong is I fell for the bull shit of every single review that all have exactly 5 stars! How can that be when the product is a scam? How are these ?companies be allowed to scam innocent people? Well first is the 5 star reviews. This ?company write every single review to fatten their pockets and screw those who fall for the bull shit. I am out close to $300.00 and still have 7 bottles of this junk that's a total rip off. Do not fall for this scam.
Olivita is a ?company that you don't want to make even a single purchase cause you will never get your money back. If those are really true reviews then they would never be ALL 5 STARS!! the rest of us could post our thoughts in a review but they have the power to never allow anyone to write a review about their scam BS way to screw people.

August 16, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look