Tried to immediately cancel my order. Was told only could cancel once I received the product. When I tried to return it, there was no full refund, There was a 10% restocking fee, I had to pay to have... See more
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Review summary
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Based on these reviews
Avoid dealing with This Company
Tried to immediately cancel my order. Was told only could cancel once I received the product. When I tried to return it, there was no full refund, There was a 10% restocking fee, I had to pay to have it sent back (approx$20) AND on top of that the original shipping cost to me was also going to be deducted from the refund
Glad I didn't buy this now
Glad I didn't buy this now. My friend did and noticed payments still coming out of her account weekly when she paid in full for the items..They do fraud and keep your details for later money taking. She never received items either. She's changed all her bank completely and opened a new one.
Been using 20 days and see no…
Been using 20 days and see no improvement.
I have not purchased this product but appreciate the online satisfaction commens.
I have not purchased this product, based on the reviews. I appreciate the comments of people who have used the product and dealt with this company. It is always best to Google "customer satisfaction with" and add he product name. Using Paypal may also help you get a refund. Also check online to see if other sales organizations sell the product for less.
A Total rip off
This entire company is a scam! First of all the website takes you to another "Special offer" page just after agreeing to pay for the product which ends up double charging for both the original order AND the additional order. This happens even if you decide NOT to get the special, and there is NO refund! Read the fine print carefully!!! They will not refund!!!! It's a SCAM of the highest sort.
It amazes me why claims are allowed…
It amazes me why claims are allowed with their only ‘proof’ is a before and after photo. One being without makeup and not smiling, the other with a smiling face, makeup and better lighting, followed by yards of claims. Buyers beware! And no I didn’t buy
It doesn’t do what it says it does
It doesn’t do what it says it does! It doesn’t replace a facelift, any Botox softens muscles squinting so how can a muscle relaxant lift jowls , turkey neck or nasolabial folds. Most of the product is aqua ie water some peptides and that will temporarily improve the look of your skin. Save your money for real plastic surgery use a good one and beauty products make in France not just registered there. One company owns practically all brands of cosmetics. They have more active ingredients if sold at an up market store but when they sell what looks like the same product at your supermarket, it’s been watered down along with the price.
And any product selling vitamin C in it at full strength in the bottle is a waste as when you open it the vitamin C inside is immediately evaporated
Buy on Amazon for a fraction of the price
I bought serum, cleanser, eye cream & face cream on Amazon for £8.99.
It obviously does not do what it says as no cream or serum can do that! But it's OK as a cleanser/moisturer. I would never pay the prices quoted here.
I found Lulutox Tea to be overpriced…
I found Lulutox Tea to be overpriced and ineffective. Rather than providing an energy boost as advertised, it functions more as a calming or relaxing tea.
I would not recommend this product. Additionally, the refund process is inconvenient—customers are required to cover the cost of international return shipping, as free return postage is not provided.
Overall, I do not endorse this product and believe it may be misleading in its claims.
DONT BE TAKEN IN BY THIS COMPANY
DONT BE TAKEN IN BY THIS COMPANY. False promises -
I am left with extremely sore flakey skin. Purchased one bottle. Then realised they had an off of 3 for £75.
I FELL FOR THAT. alas my skin started to get very sore
I contacted them several times to refund my order!! Photographed my flakey skin. I had numerous replies (all different each time) saying they would give 10% off opened bottles but sorry but they would only have unopened boxed bottles. I sent photos of the unopened items. I Have 2 UNOPENED and 1 fully used and - 1 half full. They say in their advertising as you will see, any problems and you will not lose any money!!!!!!!!! I got absolutely nowhere with several emails. In the end all they said was they would look into their advertising better. I am well over £100 out of pocket. Lastly. How can you “love your results” without using the product. A disgrace. Also it would cost the earth to send anything back to them. None of it made any sense whatsoever
Hurrah for Trust Pilot
Hurrah for Trust Pilot. I saw the advert but checked reviews here first. Phew!!! Thank you for having such an amazing site.
I did not buy this product
I did not buy this product, I came on here to help those of you who have been scammed. What you need to do is open a "dispute of charges" with your bank. I went through something similar with a Sharper Image product. I tried to cancel the order I placed because I found a cheaper version the same day I placed the order with their customer service. They said they had already processed and shipped it in the few hours it had been since I called. They did that whole "restocking fee" and you will get a "small amount of what you paid back". I hung up the phone and called my bank and disputed the charges. I explained my side of things and that I had tried to cancel the order and asked to be refunded. They immediately put a hold on the money and started to investigate. A couple of days later my bank refunded my full amount and went after Sharper Image themselves. Even if you have received your product and asked for a refund, the businesses need to honor that request and give a full refund. Contact your bank and dispute the charges and let your bank go after them...they won't like it and you will get your money back!
Scammers. Dont ever buy this
Never ever buy this. I ordered one bottle. Was billed for 3 . Could not cancel . Sent email after email. Opened a bank dispute. So ... 6 bottles arrive. I opened one to see whats inside . I decided i want a refund asap. They say ohhhh you must either send the whole package back etc unopened and take a photo before they give the return adress. Also if i keep all i get a 10 % refund. What a crock of shit. And the customer care called me Honey. And the stuff comes from China. Not the USA. SCAM
A TOTAL SCAM & RIPOFF
My SO ordered a product ($174) from these thieves.
They sent several e-mails like "order accepted" "order being processed" "order sent" and "order delivered", BUT the package was empty.
When she contacted them (several times) this was their reply each time:
Thank you for reaching out! To assist you more effectively, please provide additional details or clarify the issue you're experiencing. This will help ensure we address your concern accurately.
I look forward to your response!
Yeah, right!
I had the bank freeze her credit cars # and issue a new one
DO NOT BUY FROM THIS "BUSINESS"
I was not pleased with this product at…
I was not pleased with this product at all after using it twice a day for over a month.
It was not very moisturizing or brightening. Unfortunately I have another unused bottle that will be wasted.
dont believe you can save money
please dont trust any stories on the promotion flyer. if it was that good, you definitely would have heard it. if you had bought it, please dont use it, it will ruined your face and costs you fortune to fix it.
I got one bottle of the Olavita for £45…
I got one bottle of the Olavita for £45 plus.£5 postage & found it difficult to check out as thr kept.saying I also needed a facial massager £145 sk it would work better . I've been royally ripped off.
Miss selling of product. Illegal selling
I read all the what I now know is rubbish having not had the sense to read the reviews first before being sucked in by the advert in my local paper Devon Live. I stupidly believed this would change my face and the lines would disappear overnight. My paper said that if I ordered 3 x bottles I would get another 3 free for 39.99. I thought that's a bargain. When I actually ordered the products for what I thought was £39.99 they switched the currency to dollars and I had £119.94 taken from my card. I immediately tried to stop the order but they said it was too late but when I received them I could send them back and get a full refund. I don't think that is going to happen after looking at these reviews. I have tried the online help line and they have assured me that I have been miss sold these items and that everything that has happened with my order is illegal selling and that they will refund me soon. Let's hope the help line is genuine. Feeling very aggreaved with all of it. I really don't know how stupid I was to fall for all their lies
SCAM COMPANY!! DO NOT BUY!!
I bought 6 bottles of this serum. How foolish! I wish I had looked here on Trust pilot before!! 🙈🙈
I cancelled my order the same day I did it. They still sent it, telling me they would give me a refund as soon as I returned the bottles unopened & provided evidence of such. I have sent the photos, I've sent numerous emails, I've even called their "International number"....it puts you thorough to an answerphone in Florida!!
They have now emailed saying that they will deduct 10 % "restocking fee", and also the cost of sending the bottles and I have to pay the return cost!
But other people on here say they've gone through thus process and the items never arrive, 'get lost' & Olivita never refund you!
Their website states "a 90 day, full money back guarantee" ....this is a lie. They don't fulfill this. This is false advertising and they need to be closed down!
If anyone can help me get the money back, if you've managed it successfully, please inform us here on Trust pilot. 🙏
Terrible company, false representation and terrible 'customer service'.
Not a legit company
What went wrong is I fell for the bull shit of every single review that all have exactly 5 stars! How can that be when the product is a scam? How are these ?companies be allowed to scam innocent people? Well first is the 5 star reviews. This ?company write every single review to fatten their pockets and screw those who fall for the bull shit. I am out close to $300.00 and still have 7 bottles of this junk that's a total rip off. Do not fall for this scam.
Olivita is a ?company that you don't want to make even a single purchase cause you will never get your money back. If those are really true reviews then they would never be ALL 5 STARS!! the rest of us could post our thoughts in a review but they have the power to never allow anyone to write a review about their scam BS way to screw people.
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