I find the website a little sketchy in appearance. All the way through the process I'm wondering if I am getting scammed. And then throwing more "offers" at me after I've placed the order doesn't ad... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
1900 Midway Lane, 37167, Smyrna, United States
Replied to 15% of negative reviews
Typically replies within 1 week
Received product in a timely manner but have not used product long enough to see any results.
The ads are awful. That dark-haired woman should go away!!! She's a turn off. Try for a classy ad. I've got something that works, Formulated by real doctors. Retinol WORKS!!! I'm not saying what else works.
I started trying something else to see the difference— oh wow- your products are just perfect for me.
I really like all of it for sure-and the Age Defying lift and Firm cream is awesome!
The skin treatment is what I already had but needed a boost of Tretinoin that is potent. I have tried multiple products from Doctor J.
Lifting cream actually works but you have to be consistent. I'm going to try in November 2025 Tretinoin for anti aging cuz it's supposed to have ingredients that are added like peptides. My Tretinoin doesn't have it.
An error was made in fulfilling my order, they sent me the wrong combination of products. I was prepared to send it all back and start all over, but the customer service team got back to me in less than 30 minutes and "made good" on it. Said they'd ship out the correct products that were missing and that I could keep the other product as their gift. Absolutely 5-star service. Thank you Miami MD!
Delayed delivery for unknown reason. But when I contacted customer service, got it delivered promptly.
I have been using it a while with very little difference.
Excellent customer service. I received the wrong item, and they sent me a replacement within the hour I contacted them. Can’t wish for better!
Great communication.. emails to say when offers are available..
When I wrote to the company and told them that the eye cream made my under eyes get a rash, first response was Rowland responding that I needed to return everything in order to get my refund. Then I received another email from Christine saying she was sorry and not to return the eye cream just stop using it and that she would refund me my 33.00 which was so sweet of her.
I have used this product and definitely saw improvement in my skin. That’s why I’m ordering again.
I've tried countless products for sagging skin, but the MiamiMD Age-Defying Lift & Firm Cream truly made a difference. Within two weeks, my jawline looked more defined and my skin felt firmer. It's lightweight, absorbs fast, and even works under makeup. I'm honestly shocked at how well it works.
Reply from MiamiMD
My skin on my face seems to have a younger look lately. My daughter asked me the other day if l had makeup on. I didn’t have any makeup on but have a wonderful reddish color.
Reply from MiamiMD
I was very dissatisfied because I wanted to buy 1 bottle and then for 10 minutes I was still trying to order one bottle because ya’ll kept going to one thing after another. That’s very discouraging!
Reply from MiamiMD
My experience before when I used this product, was so good, but things happen and I couldn’t buy it! But when I used it I got so much good comments about my face!
Reply from MiamiMD
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.