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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many consumers express concerns about their orders, indicating potential issues with the ordering process. A significant portion of people report negative experiences with refunds, suggesting difficulties in obtaining reimbursement. The opinions are mixed regarding the product itself, with a lack of consensus among consumers about its effectiveness. Some consumers express uncertainty about the customer service they received. Contact with the company is generally viewed negatively. Consumers report issues such as unexpected subscriptions and difficulties in canceling them. Some people mention that the product did not deliver the promised results, with some even claiming that their skin condition worsened. Concerns were raised about the company's business practices, including issues with shipping and returns.

Based on these reviews

Rated 3 out of 5 stars

I find the website a little sketchy in appearance. All the way through the process I'm wondering if I am getting scammed. And then throwing more "offers" at me after I've placed the order doesn't ad... See more

Company replied

Rated 2 out of 5 stars

Shipping...my last order, it was number 2, first one went through. the number 2 disappeared from their shipping system, reasons unknown. So, they cancelled it, re-ordered, and I am still I am not... See more

Company replied

Rated 2 out of 5 stars

After spending while I consider an exorbitant amount of money for this product, I would like to warn others that this product does not work. I have tried most of their products hoping to get positive... See more

Rated 2 out of 5 stars

I was unaware the money-back guarantee did not include shipping. This is a huge issue, especially since the products in the glass jars are quite heavy. I am returning 6 jars of lift and firm cream, wh... See more

Rated 1 out of 5 stars

Don't waste your money. It's just a very ordinary moisturizer, if you massage your neck twice a day with any moisturizer at all, you may notice a slight improvement, so don't pay this exorbitant amoun... See more

Company replied

Rated 1 out of 5 stars

The Advanced Crepe Fix skin cream does not work. I’ve been using it daily, as recommended, for 3 months. I’m a 64 yr old european women. Absolutely no improvement to my saggy, crepe like skin. This is... See more

Company replied

Rated 1 out of 5 stars

NOPE! This had NO effect whatsoever, i am an older woman of color and this product is NOT for us!! The cost $69 should be considered if you plan long time use. I am so sick of buying useless expen... See more

Company replied

Rated 1 out of 5 stars

VERY disappointed with this product. Have been using the product for a few months with really no improvement. The women you have in your ads I’m sure are airbrushed. There is no way this product will... See more

Company replied

Rated 1 out of 5 stars

Buyer beware!!!! Products do not work and the refund is non-existent and as I tried to warm people via Facebook comments were not allowed to go on! When I tried to return before 60 day, rep told me th... See more

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Rated 1 out of 5 stars

I DID NOT sign up for a subscription at Miami MD however they signed me up and sent and charged me for 3 jars of their product. I was told I could not speak with a supervisor after it was explained to... See more

Company replied

Rated 1 out of 5 stars

I used this product Advanced crape fix 6 days ago. I now have experienced what is similar to chemical burn. Swollen face, redness, terrible pain and burning. Has anyone else experienced these side af... See more

Rated 1 out of 5 stars

I ordered dark spot remover, used it twice per day through two of the containers- no effect at all. I took before and after pictures of my arms, hands, and face -no difference at all. When I contacted... See more

Rated 1 out of 5 stars

Garbage product, doesn't work, can't believe I suckered myself into trying this. I ordered 4 jars for $240, they included 2 extra jars for free. I spent $15+ to ship 5 full jars back and they wou... See more

Company replied

Rated 1 out of 5 stars

False advertising. They advertise 2 jars at $39 get 3rd free. They applied an $117.00 fee to my credit card without first being able to check for pricing accuracy. Customer service rep was very pleasa... See more

Rated 1 out of 5 stars

I cancelled auto ship August 22, 2025 in writing. September 6, 2025 I saw a charge for another shipment. After several calls to customer service and emails MiamiMD stated that I had to explain why... See more

Company replied

Rated 1 out of 5 stars

This MiamMD crepe fix is pure garbage and the producer of the product, if she indeed is an MD, should be ashamed. It’s just another hype that does nothing and actually i should have known better beca... See more

Rated 1 out of 5 stars

I heard the doctor talk about hyperpigmentation and she sounded like she knew what she was talking. I fell for the Dark Spot Corrector. Three months I have used it very religiously but nothing changed... See more

Rated 1 out of 5 stars

Can’t get the product I paid for and it’s been 3 weeks. I called USPS who tells me two shipping labels were created, over a week apart but no product received by USPS. I just called MMD for the 3rd ti... See more

Rated 1 out of 5 stars

After using this product for over a month I noticed that my skin was actually worse, I returned it for a refund and the box was soooo heavy that it cost a bloody fortune to return it.....buyer beware... See more

Rated 1 out of 5 stars

I would totally agree with many reviews I read about this product - unfortunately after i purchased and used it. I thankfully only bought one jar (even though they push you to buy 3), to learn and e... See more

Rated 1 out of 5 stars

I received the Advanced Crepe Fix but when the order came there was more jars than I ordered and yes I was charged for them, not only that, I now find that I’m receiving another order from Miami MD w... See more

Rated 1 out of 5 stars

No results whatsoever. I was told to keep using the product so I did for 3 months. Then I didn’t qualify for the guarantee. I had also purchased this product for my daughters and their experience was... See more

Rated 1 out of 5 stars

I bought six jars and I'm almost through my fifth jar. I would love to be able to send you a picture of my legs. There is absolutely no improvement, in fact, I almost think they look worse. How can I... See more

Company replied

Rated 2 out of 5 stars

I bought the crepe fix cream which is nice, but not amazing! I also apparently signed up for a subscription where I will receive 3 jars of cream every month! I emailed to cancel the subscription yet t... See more

Rated 1 out of 5 stars

I tried the MiamiMD product and did not like it. The company was supposed to guarantee return reimbursement. Meanwhile MiamiMD signed me up for automatic renewal and sent unsthorized product that I d... See more

Rated 1 out of 5 stars

They falsely claimed I signed up for a subscription, and then sent me more jars of something I never wanted. Luckily, our bank caught the fraud and declined payment, I have already communicated wit... See more

Rated 1 out of 5 stars

I bought several jars and hate the product. Although the company advertised that if a customer is unsatisfied with their product that they could get a refund without having to return anything, I’ve b... See more

Rated 2 out of 5 stars

Just another cream...overpriced at that. Used the crepe erasing creme for 3 months. Im 64 yrs old, and i do have some sun damage, but not a ton. I saw no change in my skin's texture after 3 months. I... See more

Rated 1 out of 5 stars

I used the Advanced Crepe Fix for 6 weeks and it did nothing for my skin. I contacted MiamiMD for a full refund, as advertised on the website. The MiamiMD website sent me to JustAnswer's website to... See more

Company replied

Rated 1 out of 5 stars

I thought I ordered one jar of cream (total was approximately $49 with shipping). Instead, I received three jars and was illegally charged $117. I NEVER authorized this use of my credit card. I hav... See more

Rated 2 out of 5 stars

The product does not provide the "almost" instantaneous results it claims. Even in the long term there is no tightening of skin or visible repair of fine lines. There are over the counter products tha... See more

Rated 1 out of 5 stars

I bought their advanced crêpe fix. I have been using it for many months on one hand so that I had a comparison. It has done absolutely nothing. My hand is still just as crepey as the other one. Don’t... See more

Rated 1 out of 5 stars

I used Miami MD Dark spot corrector religiously for 2 months absolutely no improvement. Too bad I bought 4 bottles. What a scam.

Rated 2 out of 5 stars

I wouldn't give this outfit a dime! Their approach and the ads are aimed at 10 yr olds, and certainly, NOT adults. I take care of my skin, and pay attention to what kind of materials I use on it.... See more

Rated 1 out of 5 stars

I used the dark spot corrector for almost a year and had zero results. I see she is now pushing a new dark spot corrector. She is nothing more than a scam artist.

Company replied

Rated 1 out of 5 stars

It did nothing for my wrinkles on my arms. I tried it for 3 months. When I called for a refund it was denied because it was 2 weeks over three months. It advertised giving a refund if it didn't work,... See more

Company replied

Rated 2 out of 5 stars

Tried almost every cream and only saw results with the eye serum. Dr. Miami is a smooth talker and sounds very sincere. But she has very expensive products that don't work! All the skin creams just... See more

Company replied

Rated 1 out of 5 stars

I've been using for over 2 months. My crepe skin actually looks worse that when I started using it. Waste of money

Company replied

Rated 2 out of 5 stars

I have used this cream for two months and have not seen any difference in my skin. It moisturizes but does nothing to improve lines or wrinkles. Save your money.

Company replied

Rated 1 out of 5 stars

Not what I expected. Didn’t get involved with sending it back. But I should have

Company replied

Rated 1 out of 5 stars

The Miami Crep is a fraud... does not work... the refund is a hassell. have to ship back.THEN CALL THEM AS REFUND IS NOT IN THE BANK.. THEN HAVE IT CHECKED .. This is from their website Ref... See more

Rated 1 out of 5 stars

I bought the MiamiMD Advance Crepe Fix 2 months ago. First two weeks I saw my skin slightly moisturized. Kept using twice a day, morning and evening hoping for better results. Two months in and not b... See more

Rated 1 out of 5 stars

I initially thought this was a total scam as the product took ages to arrive. The hard sell at checkout was disturbing and had me convinced I had been scammed. I have used half a jar of the crepe fi... See more

Rated 1 out of 5 stars

Beware Dr. J says to use product for 3-6 months for full effectiveness. Then if it doesn’t work, you don’t qualify for the money-back guarantee because it’s only good for 2 months. On my 2nd bottle... See more

Rated 1 out of 5 stars

I purchased Advanced Crepe Fix, used the whole jar and no results. At best it is a nice, expensive moisturiser. So, exaggerated and false claims for what the product will do. It’s a shame, because the... See more

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Company details

  1. #59 of 61 best companies in Beauty Product Supplier
  2. #22 of 22 best companies in Cosmetic Products Manufacturer
  3. #27 of 27 best companies in Cosmetics Industry
  4. #45 of 46 best companies in Cosmetics Store
  5. #18 of 20 best companies in Skin Care Clinic

Written by the company

MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.


Contact info

2.8

Average

TrustScore 3 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 15% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Invited

The ads are awful

The ads are awful. That dark-haired woman should go away!!! She's a turn off. Try for a classy ad. I've got something that works, Formulated by real doctors. Retinol WORKS!!! I'm not saying what else works.

October 1, 2025
Rated 5 out of 5 stars
Invited

It's all good now.

The skin treatment is what I already had but needed a boost of Tretinoin that is potent. I have tried multiple products from Doctor J.
Lifting cream actually works but you have to be consistent. I'm going to try in November 2025 Tretinoin for anti aging cuz it's supposed to have ingredients that are added like peptides. My Tretinoin doesn't have it.

October 31, 2024
Rated 5 out of 5 stars
Verified

5 STAR Customer Service Team!

An error was made in fulfilling my order, they sent me the wrong combination of products. I was prepared to send it all back and start all over, but the customer service team got back to me in less than 30 minutes and "made good" on it. Said they'd ship out the correct products that were missing and that I could keep the other product as their gift. Absolutely 5-star service. Thank you Miami MD!

October 15, 2025
Rated 5 out of 5 stars
Invited

Excellent customer service

Excellent customer service. I received the wrong item, and they sent me a replacement within the hour I contacted them. Can’t wish for better!

October 12, 2025
Rated 5 out of 5 stars
Verified

When I wrote to the company and told…

When I wrote to the company and told them that the eye cream made my under eyes get a rash, first response was Rowland responding that I needed to return everything in order to get my refund. Then I received another email from Christine saying she was sorry and not to return the eye cream just stop using it and that she would refund me my 33.00 which was so sweet of her.

October 15, 2025
Rated 5 out of 5 stars

Finally, a Cream That Actually Works

I've tried countless products for sagging skin, but the MiamiMD Age-Defying Lift & Firm Cream truly made a difference. Within two weeks, my jawline looked more defined and my skin felt firmer. It's lightweight, absorbs fast, and even works under makeup. I'm honestly shocked at how well it works.

October 12, 2025
Unprompted review
MiamiMD logo

Reply from MiamiMD

Hi Libby,

Thank you for your feedback!

We’re so glad the Age-Defying Lift & Firm Cream is giving you such amazing results. A more defined jawline and firmer skin in just two weeks is exactly what we love to hear!

Thank you for sharing your experience! It truly means a lot to us. Keep glowing!

Rated 5 out of 5 stars
Verified

My skin on my face seems to have a nice glow to it.…

My skin on my face seems to have a younger look lately. My daughter asked me the other day if l had makeup on. I didn’t have any makeup on but have a wonderful reddish color.

October 14, 2025
MiamiMD logo

Reply from MiamiMD

Hi Marilyn,

That’s such a lovely compliment from your daughter and we’re so happy to hear your skin is looking more youthful and radiant. That natural glow and healthy color are great signs your skin is loving the product!

Keep up your routine! You are on the right track!

Rated 5 out of 5 stars
Verified

Great customer service.

October 14, 2025
MiamiMD logo

Reply from MiamiMD

Hi Jodi,

We truly appreciate your kind words and it means a lot to our team. We’re always happy to help and want to make sure you have the best experience with us!

Rated 3 out of 5 stars
Verified

I was very dissatisfied because I…

I was very dissatisfied because I wanted to buy 1 bottle and then for 10 minutes I was still trying to order one bottle because ya’ll kept going to one thing after another. That’s very discouraging!

October 13, 2025
MiamiMD logo

Reply from MiamiMD

Hi Virginia,

Thank you for your feedback, and we’re truly sorry for the inconvenience you experienced while trying to place your order.

Feel free to reach out to our customer support team at support@miamimd.co and let us know what product you were trying to order and we’ll be happy to assist you with completing it right away.

Rated 5 out of 5 stars
Verified

My experience before when I used this…

My experience before when I used this product, was so good, but things happen and I couldn’t buy it! But when I used it I got so much good comments about my face!

June 30, 2025
MiamiMD logo

Reply from MiamiMD

Hi Sabrina,

Thank you so much for sharing your experience!

We’re so glad to hear you loved the product and received great compliments. We completely understand that things come up, but we’re happy to have you back.

Your skin deserves the best!

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