Wendy Saxon

It amazes me why claims are allowed with their only ‘proof’ is a before and after photo. One being without makeup and not smiling, the other with a smiling face, makeup and better lighting, followed by yards of claims. Buyers beware! And no I didn’t buy

Very easy to set up the savings account and the regular monthly payments.

An absolute waste of my time. I sent a letter detailing my accounts along with pre-empting any paperwork they may need. For instance my husbands death certificate, power of attorney etc as we had joint accounts. For nearly 2 weeks after I sent the completed forms with my letter etc. they bugged me saying they needed to receive my paperwork. Eventually they confessed they had it but I still got requests for the paperwork. Then they asked for an electronic signature time and time again even though I sent them it. Then they claimed they needed more paperwork for me to sign as one of the accounts had been taken over by another bank. I sent them that. I complained over the phone and I was assured repeatedly that they needed nothing more. Then it started all over again! yesterday I received my paperwork back as they said they had made copies and were on the job. The same day I got an email to say they were closing my account!! This has been going on since June. Disgraceful. Does one department not know what the other department is doing. Followed by inaccurate information over the phone. WHAT A WASTE OF TIME!!