Hallsgreenhouses.com Reviews 123

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its simplicity, speed, and the helpfulness of the delivery personnel. The quality of both the greenhouses and the customer service receives frequent positive feedback, with consumers noting the sturdiness and visual appeal of the products. Many reviewers specifically commend the responsiveness and knowledge of the customer service team, particularly mentioning individual representatives who went above and beyond to resolve issues. Consumers found the service to be extremely helpful. While some reviewers found the instructions challenging to understand, especially those new to greenhouse assembly, many were able to find assistance through online videos or by contacting customer support. The consensus regarding the instructions is low, with opinions varying significantly. Despite this, the positive experiences with delivery, product quality, and customer support contribute to a high level of overall satisfaction.

Based on these reviews

Rated 5 out of 5 stars

I cannot tell you how much I love my Qube greenhouse. I bought two, one is at the front of the house and the other will go in the garden. I think they look really elegant and modern. Somethin... See more

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Rated 5 out of 5 stars

Just finished assembling my Popular greenhouse and are very pleased with quality of it especially as I got it on offer. We found it easy to assemble when finally fathomed out the instructions and wen... See more

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Rated 5 out of 5 stars

I bought a Halls 10 x 8 Magnum greenhouse which was installed for me by Juliana’s recommended installer about a year ago.thrilled with it. One tempered glass pane shattered in the winter but was repla... See more

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Rated 5 out of 5 stars

I have just purchased a Birdlip 4x6ft. greenhouse with staging. The build quality is excellent,its only taken several days with carefull assembly. One roof pain of glass was brocken but replaced withi... See more

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Rated 4 out of 5 stars

I have given an Overall grading of 4 Stars because of the help and advice given to me on a number of occasions. I would have given Rachel FIVE STARS if it was possible. I must say that the leaflet exp... See more

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Rated 5 out of 5 stars

They made the buying a greenhouse for our oap complex easy and found them very helpful it arrived on time and dave put it up withgreat expertise very friendly and made our new greenhouse look stunn... See more

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Rated 4 out of 5 stars
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The greenhouse is great quality, but please do something about the grey installation instructions. We puzzled over many of the pictures, written instructions alongside pictures would help. Installat... See more

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Rated 3 out of 5 stars

My lean to 6x2 greenhouse arrived on time and well packaged. However here's the but... the instruction manual is terrible! Even looked online and although the pictures were slightly clearer it's sti... See more

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Rated 5 out of 5 stars

This company could not do enough to help and support me. Communication between myself & their team was courteous and efficient. I am truly grateful for their patience! I love my greenhouse & would def... See more

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Rated 5 out of 5 stars

I bought a Qube 6x8 greenhouse from Halls for my wife's 40th birthday and am delighted with how it looks in the garden. We did have a small issue with two panes of glass being shattered in the b... See more

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Rated 5 out of 5 stars

Having , earlier this week, lost one of the large panes of glass in my greenhouse, due to an accidental knock, I phoned Customer Service. Rachel couldn’t have been more helpful, and arranged for a r... See more

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Rated 5 out of 5 stars

Ordering was easy, delivery was prompt and carefully offloaded. All items were boxed and marked up. Glass panels were all in a secure crate, again well packaged and protected. I am now the proud owner... See more

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Rated 5 out of 5 stars

We bought an 8x6 popular for self-assembly. Delivered in good quick time at a busy time of the year, this is a great and well-engineered product. A small glitch with a broken piece of glass was quickl... See more

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Rated 5 out of 5 stars

Quality product, super helpful customer service support who were able to steer us in the right direction when we got stuck. Instructions - terrible for novice diy'ers. The newer instructions email wer... See more

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Rated 4 out of 5 stars
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Bought a 8x6 Popular powder coated greenhouse late last year. Great value with current discount and horticultural glass. Did not buy the foundation but built my own using pressure treated sleepers tha... See more

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Rated 5 out of 5 stars

Our new greenhouse arrived safe and sound and was built a week later by GBS. The greenhouse is perfect and the company that built it were excellent. Very happy, and delighted we used this company.

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Rated 5 out of 5 stars

Assembled our greenhouse ourselves. This is not a job to be rushed, very time-consuming and needs to be thought about, instructions not the best, but once you get into the swing of it we definitely ha... See more

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Rated 5 out of 5 stars

We bought the Cotswold Birdlip. It is stunning, well made and strong. We fervently suggest that if you buy one, use their recommended installers - unless you are an experienced DIY enthusiast.... See more

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Rated 5 out of 5 stars

We recently ‘inherited’ a Halls Magnum greenhouse which was requiring some TLC but had potential. We contacted Halls regarding purchasing parts - some of which were significant - to enable us to r... See more

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Rated 5 out of 5 stars

Rachel was so pleasant and helpful. She was also so professional and knowledgeable about the replacement parts we needed for our storm damaged greenhouse. Parts arrived promptly as promised. Fantastic... See more

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Rated 5 out of 5 stars

Bought a 6x6 Curved Greenhouse and what a little cracker it is! Took my time and did it section by section. The instructions were pretty good and anything unclear was resolved by a quick call to to Ra... See more

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Rated 5 out of 5 stars

I bought the Supreme 812. I was dismayed at the number of components, and how they fitted together. I was able to access extra instructions and videos thanks to Rachel Marsh, which helped me complete... See more

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Rated 5 out of 5 stars

Having contacted this firm to find a part for a 20 year old greenhouse. I was amazed to not only find they had the part and could help,but how brilliant the service, communication and delivery was. Re... See more

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Rated 5 out of 5 stars

Our greenhouse is of good quality. It took our own d.i.y. installation a few days to complete but now all looking good. Thank you to Julianna Greenhouses/Halls Greenhouses for their very excellent s... See more

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Rated 5 out of 5 stars

Ordering online was very easy. Delivery was on time as promised. The greenhouse instructions were easy to follow as all parts were labelled. Solid structure when completed. Very happy with the purch... See more

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Rated 5 out of 5 stars

This just a quick note to say thank you for the great service I’ve had from your company regarding my new greenhouse. Also could you thank your delivery driver I think his name was Mark , he was ver... See more

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Rated 4 out of 5 stars

I was impressed with the entire process. The ordering was easy and they kindly corrected my mistake when I'd ordered the wrong downpipes. The delivery arrived on time and the driver was very helpful... See more

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Rated 5 out of 5 stars

My second purchase from this company , after my awesome greenhouse delivery , I ordered staging for the inside. What can I say, it was delivered in perfect condition, it was easy to asset and it look... See more

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Rated 4 out of 5 stars

Having owned greenhouses from Halls previously we continue to be impressed by their service including any necessary after sales. Assembly does take some serious working out but the end result is as it... See more

Rated 5 out of 5 stars

I only needed a few parts to repair an old greenhouse and emailed Halls for help. The response and recommendations came through quickly and I ordered the parts online. A few days later the parts arriv... See more

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Rated 5 out of 5 stars

Installed a 86 today for a friend had a few minor head scratching issues but were resolved very easy by a quick answered call to a happy helpful lady called Rachel Il reccomend Halls from now on

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Rated 4 out of 5 stars

I have purchased a Halls Cube Square greenhouse and have to say I have been very impressed with the customer service provided in particular by Rachael Philpot. She has been meticulous6 in her approach... See more

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Rated 5 out of 5 stars

From the point of ordering to delivery to giving technical support and sorting minor issues for me and for being super brilliant throughout with customer service. It is a superb greenhouse, with ev... See more

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Rated 5 out of 5 stars

Would just like to say I have just bought and installed one of your greenhouses and would like to let you know we are over the moon with it, great little product simple to build and everything b... See more

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Rated 4 out of 5 stars
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I ordered a small lean-to greenhouse because we do not have much room in our garden for anything bigger. Delivery was quicker than anticipated so a great service by Halls. I have to say, we are used... See more

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Rated 5 out of 5 stars

The process of ordering, arranging and receiving delivery were extremely simple and straightforward. The delivery was made by a smashing person who was very helpful. All the components were se... See more

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Rated 5 out of 5 stars

I have purchased a Popular 86 greenhouse with toughened glass from Halls Greenhouses. The order arrived complete on the 16th January, exactly as stated by Halls. Upon building the greenhouse over th... See more

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Rated 5 out of 5 stars

I needed replacement pane of glass following storm damage to our greenhouse. The service was absolutely first class from start to finish. Thanks

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Rated 5 out of 5 stars

Love my Popular greenhouse, has withstood the winter so far, although I've had an issue with the doors screws shearing off: why, is a mystery. But Rachel Marsh of customer services could not have bee... See more

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Rated 5 out of 5 stars

I wanted parts for a greenhouse that is no longer made and they were able to supply them from Denmark as they didn’t have them in stock. Nothing was too much trouble. The staff phoned when they said t... See more

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Rated 5 out of 5 stars

Delivered as and when promised with helpful driver. Had slight problem with one part, this was rectified with alacrity. Would recommend.

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Rated 3 out of 5 stars

Altan Wall Garden 42 (lean to Greenhouse) Ordering, delivery and quality are all 5 Star. However, as novices to greenhouses, the construction instructions were so poor they were disabling rather... See more

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Rated 5 out of 5 stars

wow , my 6x8 halls burford with the customer service was spot on very friendly and fast to reply to any querys i had , very sturdy frame with the staging making even stronger , beautiful green colour... See more

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Rated 5 out of 5 stars

I had a missing part in my order and the speed and efficiency with which they met my request was most speedy and courteous I would certainly use this company in the future

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Rated 5 out of 5 stars

We purchased a green house from the Range with poly windows and it was just awful. First bit of bad weather and all the panels blew out and it was damaged. The range didn’t want to know. So we decide... See more

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Rated 5 out of 5 stars

We ordered the greenhouse mid of July to replace an old aluminium greenhouse with broken glass due to high winds. It arrived within days after mentioning the we have a wedding in our garden in August... See more

Rated 5 out of 5 stars

GREAT CUSTOMER SERVICES PRODUCT PACKAGED WELL AND DELIVERED AS STATED CUSTOMER SERVICES ARE EASY TO CONTACT AND ARE VERY HELPFULL ON THE PHONE' INSTRUCTIONS SEEM A LITTLE BASIC BUT READ THEM OVER A FE... See more

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Rated 5 out of 5 stars

Despite the age of my Hall's greenhouse the required parts were readily available and the speed of delivery and help I received were first class.

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Rated 5 out of 5 stars

I had a few problems understanding the instructions on the greenhouse, with diagrams hard to identify specific pieces. However, the customer support was fantastic, and in particular from Rachel, who w... See more

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Rated 5 out of 5 stars

We ordered a halls popular 6x6 greenhouse, every one we dealt with was polite and helpful, from when we needed help on accessories, the delivery driver as our property isn't easy to deliver too and w... See more

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Company details

  1. Garden Building Supplier
  2. Garden
  3. Greenhouse

Written by the company

Halls is an old British company that has existed since 1936, and it was the first in the world to mass-produce greenhouses. Halls is closely associated with English gardening traditions and provides quality greenhouses at reasonable prices to this very day. The company offers a wide range of products and provides every opportunity to make your dream come true, regardless of whether you are a novice or an experienced gardener.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Very impressed

I ordered a 10 by 6 foot Halls Popular greenhouse in green paint with toughened glass. It arrived about a month later. In the meantime I poured a concrete footing, built a low perimeter wall on the footing to support the greenhouse, and put a granite path inside and in front. Delivery was excellent, they came on one of my preferred days, and the driver was helpful. Assembly was mostly very straighforward. I used the online assembly guide, as the pictures in the printed version are not as clear. I went to a local display to photograph the vent so I could figure out how to assemble it, the assembly guide was ambiguous. I also struggled with opening the glass crate, as I was terrified of damaging the contents. After a few days I found an online video from Vitavia on YouTube which showed how to open the crate and remove the glass. Basically, remove the three nailed on side boards, then pull out each cardboard package.

When I couldn’t find a couple of screws for a vent opener, I contacted Annie in customer support, and a couple of screws arrived the next day by mail, very impressive.

Overall it took me three days, working a few hours each day, to assemble the frame, and another five hours to insert the glass. I did the work on my own, using a couple of step ladders to support one side and one end when bolting them together. I used a step ladder to hold one end of the apex while bolting the other end in place. Having a second pair of hands would help, but it is not essential. The tedious part is putting on the rubber glazing strip. I sat outside on the lawn on a warm day, and the warm air softened the rubber making the job much easier. Otherwise I suggest glazing each component indoors in a warm room. There are several useful videos on YouTube including one from Vitavia.

I ordered and installed some Orbesen Teknik automatic vent openers, under the Gardening Naturally brand, which are excellent. I planted tomato, chilli and courgette plants along with beetroot, spring onion and pak choi seeds. They are all thriving.

Three of my neighbours have the same model of greenhouse, and they’ve lasted twenty years or more.

Overall, I recommend the Halls Popular greenhouse.

April 18, 2024
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Rated 5 out of 5 stars

Great, all round customer service.

Always found this company delivers excellent customer service. If a problem occurs, as was the case with the glass retaining clips failing on our greenhouse, there was no quibbling - a repair, at no extra cost, was organised immediately, and the job was done professionally and speedily. Would recommend to anyone thinking of purchasing a greenhouse.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

The Order and a delivery process was faultless. Unfortunately I made a couple of mistakes when erecting the greenhouse and I needed some additional support to complete the build. As such I contacted the company and spoke to Service Advisor Rachel Marsh who was nothing short of brilliant!! She resolved my issues with enthusiasm and a clear knowledge of what she was talking about. What a breath of fresh air!!! Thank you very much.

June 18, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, they take the money and don't care.
I paid for a greenhouse on the 22nd of May and still don't know when it will be installed. The all attitude is simply appalling, I do not know how they stay in business

June 13, 2024
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Rated 5 out of 5 stars

Rachael Marsh, Customer service

What a pleasure to have the telephone call to Customer Service answered by a real person not a set of automated option after listening to ridiculous unwanted music.
The operator Rachael Marsh could not be a bettered as a promotion for the company Halls Greenhouses, courteous, very efficient, knowledge at her fingertips and all with a friendly presentation.
Long may personal service continue to be available to the public and hopefully many companies will learn from and follow your example.
Thank you Rachael Marsh for a very pleasant customer experience.

June 5, 2024
Unprompted review
Rated 4 out of 5 stars

We bought the Halls Popular 6x6…

We bought the Halls Popular 6x6 greenhouse in green and also bought the base to fit it on. Very pleased with the product and it looks great in our garden, the green colour allowing it to blend into the landscape around it. We were 2 clips short which were posted to us first class by Halls so that was really great service. The only reason for dropping a star was because the instructions could have been clearer. All the parts were clearly labelled both on the actual part and in the instructions, but it was difficult to sometimes figure out from black and white pictures whether a piece went under or over the adjoining piece or which way was in and which way was out. This meant trial and error a few times. The only really annoying point was that after having assembled the whole frame, we discovered that in order to fasten the window frame we should have inserted an extra screw into each of the 2 roof bars either side of the window opening. The diagrams showed inserting a screw but a written note to advise an EXTRA one was needed where the window was going would have saved us dismantling the roof to access the bars after assembly. However it still only took 2 of us a day to assemble the greenhouse, having assembled the base the day before. Feels very sturdy and hoping it lasts a long time.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

We ordered the 8x6 popular greenhouse…

We ordered the 8x6 popular greenhouse from Halls which was delivered when expected by a super helpful charming chap. Customer Service was first class with Rachel providing prompt answers to our questions and resolving issues with really helpful advice. We would highly recommend Halls for their superior product and excellent quality of service.

May 30, 2024
Unprompted review
Rated 4 out of 5 stars

Having owned greenhouses from Halls…

Having owned greenhouses from Halls previously we continue to be impressed by their service including any necessary after sales. Assembly does take some serious working out but the end result is as it should, very useable.

May 27, 2024
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Rated 5 out of 5 stars

ordered 10x6 popular greenhouse in…

ordered 10x6 popular greenhouse in september 23 rd broke my femur on the 24 th two weeks later i had to cancel greenhouse as there was no way i could build it had no problem from halls they canceled order i then reordered in january delivery spot on great lad who delivered it nothing was a problem i now have built the greenhouse by myself in two days with limited mobility very straight forward parts numbered diagram ok

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic company to deal with

A fantastic company to deal with. Delivered by a great guy, nothing was too much trouble. Assembled by another superb guy followed by perfect after sales service from Rachel. Pity we don't need another greenhouse, wouldn't hesitate to go to Halls.

May 21, 2024
Unprompted review
Rated 4 out of 5 stars

I recently purchased a halls greenhouse…

I recently purchased a halls greenhouse (halls magnum) and I am very pleased with it in general. My only complaint for the greenhouse itself is that the manual is very poor. We had to de-assemble a couple of times and put things back together again because the manual skipped some vital steps.
more recently I purchased some accessories from the Halls website, I was very disappointed that they did not fit my greenhouse! why on earth do they sell things from their website that does not fit their greenhouses? not impressed!

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Got the halls supreme greenhouse

Got the halls supreme greenhouse, great price and delivered right round the back of the house, superb start.
Put it together as documents show, went very well, looks a great product.
Couple of problems with the build, well handled by Juliana group

May 7, 2024
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Rated 5 out of 5 stars

Greenhouse is absolutely perfect and…

Greenhouse is absolutely perfect and was assembled by two fantastic guys, Colin and Ben who did an amazing job in just under 2 hours! They cleared everything away and explained the autovent function. I'd highly recommend Halls to source your greenhouse and these two guys (via Halls) to assemble it. Already started planting up tomatoes and cucumbers!!

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service to Scottish Isles

Well, we can only sing this company's praises. Living in Orkney, we regularly encounter difficulties with getting larger goods delivered. Many companies won't even send small items as their courier won't touch the Isles. But Halls Greenhouses treated us like normal customers, and gave us a very acceptable quote for delivery. Glass coldframe arrived today in perfect condition. Thanks so much for your excellent customer service.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Halls

Excellent service from Halls nothing too much trouble. The help and advice they gave me was invaluable and given in the most friendly manner possible.
I contacted them quite a few times with queries and everytime they responded promptly and efficiently.

April 10, 2024
Unprompted review
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Reply from Hallsgreenhouses.com

Hi Anthony. Thank you for sharing your experience, we hope you have many years of enjoyment from your Halls greenhouse!

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Rated 5 out of 5 stars

Loving my new greenhouse

I ordered a greenhouse late in the season and it was all delivered intact into my garage.

I’m very happy with the end result, although the instructions were a little hard to follow.

I didn’t put this greenhouse together myself. My landscaper was very happy with the labelled parts and assembled the main frame very quickly.

I did help him put the glass in though. That was very helpfully ordered in the package of glass. We opened it in the right order 😁.

The main problem was getting the rubber seals in. It was very cold here in Bacup and he had to use my hair dryer to get the rubber seals in. Maybe there’s a better way 🤷🏻‍♀️.

My Dads Halls greenhouse is almost as old as me. Mine is very similar in the construction and I hope last another 40 years

April 6, 2024
Unprompted review
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Reply from Hallsgreenhouses.com

Hi Nic. Thank you for your review. The glazing gasket can be made more supple by putting it in a bucket of hot soapy water! We hope you enjoy greenhouse life for many years to come!

Rated 5 out of 5 stars

Green 8 x6 'Popular' Greenhouse


Just a brief feedback email. Thanks for the greenhouse! All of the parts and glass arrived intact. The overall package was well prepared with the stages of building listed, packed separately and each piece labelled. The glass was well packed too and I thought particularly good quality for horticultural glass with no sharp edges. No hidden surprises or problems with construction. Looks great and should be durable. Many thanks Michael Venables

April 4, 2024
Unprompted review
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Reply from Hallsgreenhouses.com

Hi Michael. Thank you for your lovely review. We hope you have many years of happy gardening in your Halls greenhouse!

Rated 5 out of 5 stars

Outstanding quality and service

Outstanding quality and service. Having had several greenhouses over the years, this time we wanted something a little bit more classy and upmarket so went to Halls website and loved the choice. We had our greenhouse delivered for Xmas, that went perfectly. Didn’t open it to put together until Feb, due to bad weather and as my hubby was putting it all together he just kept saying “this is so well made” . He was so impressed with the quality and the instructions and the overall design. It went together perfectly and looks stunning in our 200 yr old cottage garden. We chose a black frame one to be a bit different and it’s gorgeous. The after sales were excellent too. Honestly cannot fault Halls.

January 1, 2024
Unprompted review
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Reply from Hallsgreenhouses.com

Hi Jacqueline. Thank you for your kind words. We hope you have many years of enjoyment from your Halls greenhouse!

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