Hallsgreenhouses.com Reviews 123

Love my Popular greenhouse, has withstood the winter so far, although I've had an issue with the doors screws shearing off: why, is a mystery. But Rachel Marsh of customer services could not have been more helpful in posting me spare parts, and offering sound advice with pics to guide me - whether the same problem will happen with the door in the future, I don't know - but I cannot fault their customer service team.

I have purchased a Popular 86 greenhouse with toughened glass from Halls Greenhouses. The order arrived complete on the 16th January, exactly as stated by Halls. Upon building the greenhouse over the weekend it wasn't until I was able to open the well packed glass panes I found one of them had shattered during transit. I totally understand that these things do happen no matter how well packaged the toughened glass is. I contacted halls on Monday morning and spoke to Rachel. She was extremely courteous and helpful and sent out a replacement pane which arrived today. Rachel also spotted that I had installed the glass retaining clips wrongly from the photos of the damaged glass I had previously sent via email ( the photo showed a damaged glass pane on the floor still in the packaging and the glass clip was only just visible in the corner of one of the photos. ) Rachel advised me of exactly how to correctly install the clips and sent me a video of how to do it. All in all very impressive customer service going above and beyond anything I have experienced before. I have now finished building the greenhouse and I am extremely happy with it.
I totally recommend Halls greenhouses.
Richard.

I needed replacement pane of glass following storm damage to our greenhouse. The service was absolutely first class from start to finish.
Thanks

I wanted parts for a greenhouse that is no longer made and they were able to supply them from Denmark as they didn’t have them in stock. Nothing was too much trouble. The staff phoned when they said they would and delivery was extremely prompt. I would recommend this company to anyone.

I bought a Qube 6x8 greenhouse from Halls for my wife's 40th birthday and am delighted with how it looks in the garden. We did have a small issue with two panes of glass being shattered in the box but Rachel from Customer Services was quick to get two replacement panels sent out.

The initial delivery was clear and the driver incredibly helpful.

Yes, it can be a bit of challenge to get it built, Instructions could be improved, but I didn't struggle too much.

Overall, incredibly happy and would recommend the company to anyone looking for a greenhouse.

I had a few problems understanding the instructions on the greenhouse, with diagrams hard to identify specific pieces. However, the customer support was fantastic, and in particular from Rachel, who was attentive, patient and very calm in resolving the issues I had… greenhouse is great too

Delivered as and when promised with helpful driver. Had slight problem with one part, this was rectified with alacrity. Would recommend.

We ordered a halls popular 6x6 greenhouse, every one we dealt with was polite and helpful, from when we needed help on accessories, the delivery driver as our property isn't easy to deliver too and when we contacted the spares department

The greenhouse is great quality, but please do something about the grey installation instructions. We puzzled over many of the pictures, written instructions alongside pictures would help. Installation of sliding door mechanism on the baseplate could be done earlier in the assembly thus avoiding laying on the ground to attach small bolts. We are both in our 70s and managed to assemble the greenhouse by ourselves after much head scratching.

I was impressed with the entire process.
The ordering was easy and they kindly corrected my mistake when I'd ordered the wrong downpipes. The delivery arrived on time and the driver was very helpful. The greenhouse arrived well packed and undamaged, the glass was packed in several boxes secured to a pallet. I checked the items against the contents list and it was complete.
I did have to contact the company regarding the door assembly and Rachel responded immediately with advice and some clearer pictures for the door assembly, as the printing in the instruction booklet for the smaller details wasn't very clear. I've assembled the greenhouse and I'm very pleased with the end result.

The process of ordering, arranging and receiving delivery were extremely simple and straightforward. The delivery was made by a smashing person who was very helpful. All the components were securely packaged. We have yet to erect the greenhouse and are looking forward to using it.

Altan Wall Garden 42 (lean to Greenhouse)
Ordering, delivery and quality are all 5 Star. However, as novices to greenhouses, the construction instructions were so poor they were disabling rather than enabling. Clearly written by and for people who are familiar with greenhouses and not people like us. Hence the reduced rating. We love a puzzle, we’re bright people but we were defeated by the poor quality and absence of clarity in the instructions.

The instructions are pictorial, not written. The pictures are poor quality and it’s impossible to differentiate between the pieces. We looked them up on line where the pictures were clearer but not sufficient enough to enable us to distinguish the right/wrong sides and the connection of differing profiles. There are different types and lengths of nuts but no explanation of where to use them. There are holes for some nuts but for others there are channels to slide them into, however there are no instructions that show this.

We contacted the Julianna Group directly after we had struggled for a couple of days and being unable to proceed beyond the first section. The Technical Manager made himself available to us and via a video call was able to explain the instructions with clarity that enabled us to proceed to successfully construct and put the lean to into use and it’s perfect. We couldn’t have done it without him and although that shouldn’t have been necessary we are extremely grateful for his guidance and support. He’s a star. 🌟

Customer service 5* but installation instructions 2*.

Installation instructions need much improvement, including clearer & better defined diagrams & photos. On-line PDF file instructions has low resolution imagery making it difficult to identify parts being connected to each other. Included paper instructions hopeless, either very poor photo copies or a low quality print output. Some of the images showing connecting parts were all a dark shade of grey making it impossible to define the individual parts.

For some strange reason there is another Halls Greenhouse Trustpilot review site that gives Halls an overall low star rating mainly due to similar comments re installation instructions. The same thing with Google reviews for Halls Greenhouses.

Rachel Marsh who is the main contact within customer service delivered excellent customer service to me throughout the purchasing & challenging installation processes, thank you Rachel.

One last thing, please note that the Halls Popular greenhouse range, unlike many of their competitors, do not come with included gutter ends or gutter drops, you have to buy these separately!

As you get older normally companies just do the bare necessities to sell you products . This company especially Racheal who dealt with me went above and beyond to help through out the whole buying and putting up . I could not of asked for more . Brilliant service and a great product that went together perfect . The after service is just as good too . Thank you

I purchased a 10x6 ft greenhouse this summer after researching online - Halls had good reviews at a reasonable price and turned out to be a good choice. The customer service was brilliant. I order a base in addition to the greenhouse but realised I didn’t need it just before delivery. The delivery driver took the base back with him after asking I call Rachel to confirm return. The refund was back in my account within a couple of days.
The greenhouse was a 2 day job for 2 people and agree with other reviews that suggest the paper instructions need improving. The quality of the diagrams is not great or easy to read. I’m really pleased through with the end result!

I bought a Halls 10x 6 greenhouse two years ago and was delighted with it and also the service provided by Woodstoc in Bangor Northern Ireland. Fergal Hinds seems to be the man who does much of their erection work and he did an excellent rapid assembly at a price that was much cheaper than that quoted by others.
Recently I lost the little bracket and screws that is used to connect the auto vent to the greenhouse frame and it was replaced free of charge by Rachel at customer services so top marks!

We ordered the greenhouse mid of July to replace an old aluminium greenhouse with broken glass due to high winds. It arrived within days after mentioning the we have a wedding in our garden in August. Great service.
It arrived safely and complete. The best advice Rachel gave when discussing delivery was to open one packet after another in order to avoid confusion with parts and corresponding items. The instructions are very badly illustrated and without explanations but 3rd party youtubes videos are really helpful. It took us 2 days to build it and we had to phone Rachel only once for the louver shutters as the instructions did not make sense without her explanation. Rachel is great, knowledgeable and really helpful. I however suggest to improve on the included instructions. Also I suggest to add 2 downpipe for waterbutts to your order. They are really useful if you live in a drier area. We completed the greenhouse end of July and now have a very sturdy, well made, great looking greenhouse that has withstood the recent gales due to the toughened glass we ordered after the previous experience with greenhouse glass. I can recommend this greenhouse and looking around beforehand I feel it was good value for money. And a big thank you to Rachel for all the help, please take new pictures to explain the construction better as the shading is not adequate.

Excellent communication, delivered really quickly. It’s really lovely quality. Very pleased with it.
It’s my first greenhouse and thrilled to bits.
You definitely need to buy the base

Great customer service and good communication.excellent product(10 x 6 greenhouse ).I am totally satisfied with it, it was easy to erect and the instructions were easy to understand looks great too

Ordered the style and size of greenhouse at very good price. Delivery 4-8 weeks as I'm in Scotland also free delivery. It arrived in 6 weeks. One pain of glass had broken I contacted customer service said they would courier to me it was here in four days. I'm very happy with the product and the service excellent.
I love my greenhouse. 👍