Ordered the city greenhouse. Took about four weeks to arrive which was made clear when ordered. But definitely worth the wait. The product arrived flat packed and all the glass in tact and in a specia... See more
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This is a very well designed product. I spent a couple of weeks assembling it and am very happy with the result. The Julianna Premium greenhouse is very solid and looks great. I would advise that only... See more
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Verified
Greenhouse is ok, but the people assembled the greenhouse was awful! They forgot to put on many weather stripes on our greenhouse!!!! Reply to the response: I have never writen anything on the... See more
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Invited
Super god behandling og lækker kvalitet på drivhuset. Kan kun anbefale at handle med Juliana Drivhuse.
Company replied
Company details
Written by the company
Juliana Drivhuse A/S er en fremtrædende dansk virksomhed, der har specialiseret sig i produktionen af førsteklasses drivhuse på deres egen fabrik i Odense. Med hele 60 års erfaring, har virksomheden etableret sig som en førende aktør inden for branchen. Den imponerende baggrund afspejler sig i deres dedikation til kvalitet og innovation. Hvert drivhus er omhyggeligt designet, fremstillet og kontinuerligt forbedret på fabrikken i udkanten af Odense, hvilket har bidraget til Juliana Drivhuses position som Europas største producent af drivhuse til private. Den familieejede virksomhed har gennemgået tre generationsskift i løbet af de 60 år, den har eksisteret, hvilket vidner om en dyb forankring i værdier og traditioner. Juliana Drivhuse A/S har også udvidet sin portefølje gennem strategiske opkøb, herunder det engelske drivhusmærke Halls i 2009 og det eksklusive Gabriel Ash, der specialiserer sig i trædrivhuse af canadisk cedertræ. Allux, et velkendt postkassemærke, blev ligeledes en del af virksomheden i 2001. Med tre drivhuscentre spredt over hele Danmark har Juliana Drivhuse skabt steder, hvor kunder kan opleve mangfoldigheden af drivhuse og postkasser. Virksomheden prioriterer ikke kun kvalitet og godt dansk design, men også en fremragende kundeservice, der sikrer gode oplevelser for alle deres kunder. Juliana Drivhuse A/S er dermed ikke blot en producent af drivhuse, men en skaber af rum til vækst, kvalitet og glæde for alle haveentusiaster.
Contact info
Sivlandvænget 29, 5260, Odense S, Denmark
- 66111811
- webmaster@juliana.com
- www.juliana.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
Ordered the city greenhouse
Ordered the city greenhouse. Took about four weeks to arrive which was made clear when ordered. But definitely worth the wait. The product arrived flat packed and all the glass in tact and in a special crate. It took two of us to make it and I would definitely set aside a day to do the job. But, without question, worth the effort. Quality product which well made. Looks absolutely fantastic and very much in keeping with the photos on the website. Would highly recommend as long as you know someone who can read assembly instruction properly. Scandinavian design …. Can’t beat it.
October 11, 2025
Unprompted review
Reply from Juliana Drivhuse
Hi Miles,
Thank you so much for the 5 stars and for choosing our City Greenhouse!
We’re delighted it arrived safely in the crate and that the quality and look match the photos. Great call setting aside a day and teaming up for the build. It’s wonderful to hear it was worth the effort, and that the Scandinavian design hits the mark.
If you ever need tips, spare parts, or care advice, we’re here. And if you feel like it, we’d love to see a photo of your finished setup!
Best regards,
Jonas
Juliana Greenhouses
We ordered a garden greenhouse from the…
We ordered a garden greenhouse from the website ma-serre-de-jardin.com in November 2022 (a reseller acting on behalf of Juliana). Delivery took nearly 3 months, and when the package finally arrived, the glass had been transported flat instead of upright, leaving it completely unusable (broken).
We immediately reported the issue and opened a customer service case as requested, but despite many follow-ups, we received no response from the reseller.
Even worse, Juliana, contacted several times, never agreed to intervene and proved just as incompetent.
To this day, the situation remains unresolved: no replacement parts and no refund.
⚠️ A word of caution before purchasing: extremely disappointing experience, both with logistics and after-sales service — from the reseller as well as from the manufacturer.
👉 I strongly do not recommend this manufacturer.
April 19, 2025
Unprompted review
Reply from Juliana Drivhuse
Dear Gilles,
I am truly sorry for the difficulties you have experienced. This is not the standard we wish for anyone choosing a Juliana greenhouse.
Although your order was placed via an independent reseller, we would like to review your case directly so we can help move things forward. We have searched our systems and, regrettably, have not been able to locate any correspondence or service case at our head office related to your order.
If possible, it would help us a lot, if you could reach out to our customer service team at mail@Juliana.com, preferably including name, ordernumber and other information you find important for us.
Again, please accept our sincere apologies for the inconvenience caused. Thank you for your patience and for giving us the opportunity to make this right.
I hope you'll have a great day,
Best regards,
Jonas
Juliana Greenhouses
Excellent Greenhouse
This is a very well designed product. I spent a couple of weeks assembling it and am very happy with the result. The Julianna Premium greenhouse is very solid and looks great. I would advise that only experienced DIYers shpuld try assembling it!!. If in doubt get Juliannas experts to assemble it.
August 29, 2025
Unprompted review
Reply from Juliana Drivhuse
Hi L. Hennely,
Quite impressing that you assembled it yourself. Good job! There's no doubt, that it can be a bigger task, than you might imagine at first, hehe.
I'm happy that you like the Greenhouse and thankful for your 5-star review!
Have a great day,
Jonas
Juliana Greenhouses
Invited
Reply from Juliana Drivhuse
Kære Bettina
Tak for din flotte anmeldelse!
Vi er glade for at du har sat pris på vores service.
Vi håber du får en rigtig god dag!
Med venlig hilsen
Sofie Henriksen
Juliana Drivhuse A/S
Invited
En kyndig behandling og extrem god…
En kyndig behandling og extrem god service alle personer og skaderne er udbedret
February 1, 2024
Reply from Juliana Drivhuse
Kære Jan
Tak for din fine anmeldelse!
Vi er glade for at du har haft en god oplevelse med vores kundeservice.
Vi håber at du får en dejlig dag!
Med venlig hilsen
Sofie Henriksen
Juliana Drivhuse A/S
Good quality
May 17, 2023
Unprompted review
Reply from Juliana Drivhuse
Hi Tina
Thank you very much for your great review.
We are glad that you appreciate our quality.
We hope you have a nice day!
Best regards
Sofie Henriksen
Juliana Drivhuse A/S
Invited
Super service
September 1, 2023
Reply from Juliana Drivhuse
Kære Anette
Tak for din flotte anmeldelse!
Vi er glade for, at du har sat pris på vores service, i forbindelse med dit køb hos os.
Vi håber at du får en fremragende dag, en god jul og godt nytår!
Med venlig hilsen
Sofie Henriksen
Juliana Drivhuse A/S
Tak for fin service.
Tak for fin service til Charlotte Jensen. Hurtig ekspeditionstid.
Kan varmt anbefale at handle hos Juliana.
October 10, 2023
Unprompted review
Reply from Juliana Drivhuse
Kære Grethe
Tak for din flotte anmeldelse!
Vi er glade for at du har været tilfreds med vores kundeservice og endda så meget, at du vil anbefale andre at handle hos os!
Vi håber du får en skøn dag!
Med venlig hilsen
Sofie Henriksen
Juliana Drivhuse A/S
Invited
Super service
July 3, 2023
Reply from Juliana Drivhuse
Kære Candido
Tak for din fine anmeldelse.
Vi er glade for at alt er gået som det skulle.
Vi håber at du får en dejlig dag!
Med venlig hilsen
Sofie Henriksen
Juliana Drivhuse A/S
Invited
Reply from Juliana Drivhuse
Kære Preben
Tak for din flotte anmeldelse!
Vi er glade for at du er blevet hjulet let og hurtigt.
Vi håber du får en dejlig dag!
Med venlig hilsen
Sofie Henriksen
Juliana Drivhuse A/S
Invited
Super god behandling og lækker kvalitet…
Super god behandling og lækker kvalitet på drivhuset. Kan kun anbefale at handle med Juliana Drivhuse.
June 19, 2023
Reply from Juliana Drivhuse
Kære Lars
Tak for din fine anmeldelse.
Vi er glade for at du synes, at vi har behandlet dig godt - Det forsøger vi bestemt også på at gøre ved alle!
Kvaliteten er vi også stolte af, god dansk kvalitet går man ikke galt i byen med.
Må du få en skøn dag!
Med venlig hilsen
Sofie Henriksen
Juliana Drivhuse A/S
Verified
Awful people!!!
Greenhouse is ok, but the people assembled the greenhouse was awful!
They forgot to put on many weather stripes on our greenhouse!!!!
Reply to the response: I have never writen anything on the recipt, the installer has only asked my husband to sign!!!
This company is a liar!!!
You guys has never thought of asking me to send any photos to you to investigate, instead you only blame on me!!
Everyone pls avoid this company, you will all regret!!!
May 26, 2023
Reply from Juliana Drivhuse
Dear Amy
I am very sorry for your review, as it is not the experience we are left with. It is also not the experience you described back in 2021 when we assembled your greenhouse. On the receipt for the installation of the greenhouse you wrote: "Nice and wise installation team. Very satisfied"
Me and/or my colleague from the UK team would very much like to hear from you about what you think has gone wrong since then.
You are therefore very welcome to contact us at mail@juliana.com
Best regards
Sofie Henriksen
Juliana Greenhouses A/S
Invited
Reply from Juliana Drivhuse
Dear Thomas
Thak you very much for your review!
We are always happy to help and we are gratefull for that your experience with our customerservice have been great.
Have a great day!
Best regards
Sofie Henriksen
Juliana Drivhuse A/S
I purchased the Juliana Gartner…Julian Gartner greenhouse
I purchased the Juliana Gartner greenhouse and also their installation service, paying over £6k. According to their web site, ' A greenhouse can be used as an all weather, all year round, outside room. A greenhouse allows you to control the growing environment to ensure gardening success.' Following the erection of the greenhouse on Friday 31st March I found the greenhouse was leaking like a sieve. There was water ingress at all four corners of the building and also at three separate points in the roof. I initially phoned Juliana Group on Monday 3rd April to explain the issues I had with the greenhouse. I was told Mark Butcher, their technical services manager would phone me. Needless to say I heard nothing on that Monday so I wrote to Juilana Group pointing out the various issues. I received two emails thereafter from Annie Pickwell the office manager and finally Mark Butcher. They both told me the greenhouses are not leak free and leaks can be expected at the ridge, corners, windows and doors. Butcher advised me to try and seal the building myself with silicone and Pickwell stated I should let the building settle and over time algae and debris might help seal the building. When we purchased the building no one told us about leaks in the property in fact the website states the building is an all weather, all year round outside room. In addition the web site states,' Juliana greenhouses are produced in our factory in Denmark and offer Scandinavian design at its best. A Juliana greenhouse is strong on quality ..... and are designed to shrug off Scandinavian weather conditions.' However, even whilst making these claims Juliana know their greenhouses leak and in my case leak in numerous places. I was a Chartered Surveyor for many years and I would be ashamed to put my name to such a woeful building. My advice to anyone buying a greenhouse is avoid the Juliana group unless you want to risk water ingress.
March 31, 2023
Unprompted review
Reply from Juliana Drivhuse
Hi Phillip
Thanks for your review.
As I have no further information on you, I have requested these from you.
I will therefore give you a short clarification that I hope makes sense.
No greenhouse will be completely air or watertight. Greenhouses are a single-layer construction, which means that it will not be possible to make this 100% tight. A greenhouse is made to grow vegetables and plants in - how else you want to use the greenhouse is completly up to you.
But if you have bought a greenhouse because you wants it to be a conservatory, then you have unfortunately bought the wrong product as that is not what a greenhouse is produced for.
I am sorry if we have described our greenhouses so that you thought the greenhouse would be both wind and waterproof. What we mean by our descriptions is that the greenhouse is made for the Scandinavian weather, so the greenhouse is able to stand strong for many years.
If you feel we can help you further, I will make sure that one of my colleagues contacts you, just let me know.
Have a nice day.
Best regards
Sofie Henriksen
Juliana Greenhouses A/S
Invited
Very bad customer service
The quality of the greenhouse is good - for sure, but the whole experience as a customer was really bad. To start, the website misleads you of what is needed in the greenhouse, and I had to buy the base/fundament in addition to the greenhouse - even though you cannot build it without a fundament - so why not put all together? The problems started with the packaged being badly damaged by the delivery service, and we realised about it only when our constructor was here to do the job. The customer service was agile in sending new ones of the damaged packaged, but they were wrong ones and again our constructor couldn't do his job. We had to have new packaged delivered and other delays in our projects. Communication overall got in a bad shape, and now we are laying with several damaged packages in our garage with the only suggestion of "throw them out" (even though we dont have ways to transport such big packaged to the dump). In addition, the greenhouse is completely difficult to build, and must be done by a professional for sure. Again, quality of the greenhouse is good, but the whole experience was really bad.
January 2, 2023
Reply from Juliana Drivhuse
Hi Victor
Thanks for your review.
We have been trying to get in touch with you on your phone for the past 6 days, but unfortunately without success.
We are sorry that you have misunderstood our product in relation to the fact that you need a base. There is always the option of making your own base or purchasing ours - Therefore, there is not an assembly solution but only an additional purchase of the base.
I am of course sorry - as my colleague also said when you contacted us - about the damaged packages on delivery. However, I understood that after you reached out to us, you also received the missing and damaged parts.
If you do not want to dispose of what has been delivered incorrectly, you are welcome to send information about this directly to me, so I can order a return of this.
We have never claimed that it is easy to assemble a greenhouse, but we always recommend a minimum of 2 people with just a little kind of technical skill, and always to follow the assembly instructions. You are also always welcome to contact us during the process if you need any kind of help.
If I can be any assistance in any other way, you are welcome to contact me direct on my email; sohh@juliana.com
Have a great day!
Best regards
Sofie Henriksen
Juliana Drivhuse A/S
Value for money on popular model tricky…
Value for money on popular model tricky assembly in places despite loosening bolts unable to square glazing true on roof adjoining rear apex , one piece of toughened glass shattered when picking up, replaced promptly by halls thanks very much glazing complete I would recommend Halls , please read instructions carefully before attempting construction.
January 18, 2023
Unprompted review
Reply from Juliana Drivhuse
Dear Gary
Thanks for your review!
We are happy that you succeeded in assembling your greenhouse, despite a bit of challenges.
We always recommend reading the assembly instructions thoroughly before you start assembling the greenhouse, the same during the process so you make sure that you are doing it right.
We hope that you will have many great greenhouse-moments in your greenhouse in the future.
Best regards
Sofie Henriksen
Juliana Greenhouses A/S
Invited
God hus at drive i
January 14, 2023
Reply from Juliana Drivhuse
Kære Leif
Tak for din anmeldelse.
Vi er glade for at du er tilfreds med dit drivhus.
Vi håber du får en skøn dag!
Med venlig hilsen
Sofie Henriksen
Juliana Drivhuse A/S
Horrible service made me wait over a month
Horrible service made me wait over a month for my greenhouse and then they cancelled it
December 16, 2022
Unprompted review
Reply from Juliana Drivhuse
Hi Thomas
As you know payment for the greenhouse is required on dispatch. You refused to pay for the greenhouse so we were unable to send it to you. I hope you understand and that you will edit your review to reflect the facts.
Best regards The Juliana Group greenhouse team.
I bought a 10x6 Burford just over £1100
I bought a 10x6 Burford just over £1100
It came in boxed and started to build. After reading instructions and having built a greenhouse years ago, I started building going okay then run out of bolts should of had 200 so I phoned up with a missing number 8 bar and more bolts where they sent 50 bolts and nuts. Putting up the roof bars takes 5 bolts per bar. Before long 50 were gone. Phoned up again and sending out another 50 nuts and bolts. But it takes 2 days for each extra lot to turn up, so greenhouse is on hold again. It's terrible just looking at a un completed greenhouse when your waiting for DHL to deliver. So with this in mind I would not recommend juliana greenhouses, And I WILL NOT EVER BUY FROM YOU AGAIN, very disappointed.
Mr Mills, Hardwicke Glos
Added details
Items, V01612, E05108
total £1,102.20
Order NUMBER 499427
Date: 01-08-2022
Customer code : P8555
I have to reply on here as can't find how to reply to your reply.
I bought the greenhouse from you. I then had a wrong support and ran out of bolts and nuts.
I was only half way building the greenhouse and I dont know how many I needed the person on the phone said 50
So that was it.
The roof bars alone were taking 5 bolts x 8 bars then the door and other bits
YOU should of supplied the correct amount of bolts and nuts. So please don't try and blame me for saying 50
How was I supposed to know.
Your answer is what I expected from juliana greenhouse's.
Its Monday 1st August and I ordered Thursday so all weekend I could of been assembling the greenhouse, but no bolts are still not here. Another day lost yet again.
Thank you very much
2nd August 2022 spare parts still not arrived...... Another day I can not finish off my Greenhouse!!!!
July 30, 2022
Unprompted review
Reply from Juliana Drivhuse
Dear Mr. Mills
Update:
I have spoken to my colleagues in the UK and they have sent this:
You reported items missing and incorrect on 25th July, staging 50 nuts/bolts short. You received your replacements on 26th July.
28th July you called again to say you must have actually been missing way more than 50 nuts bolts and requested more. So, you will get those by tomorrow.
If you had checked the amount before calling, you would have had them all on 26th. :)
Not sure what else we can do? Are you missing anything else we are able to help you with, then please contact ukmail@juliana.com for further help.
I am incredibly sorry for your experience, but I cannot recognize you anywhere in our system, so I have asked for more information about you so that I can investigate the matter further.
I will wait for your reply and hope we can find a solution together.
Have a really good day anyway.
Kind regards
Sofie Henriksen
Juliana Drivhuse A/S
Invited
Super service
July 18, 2022
Reply from Juliana Drivhuse
Kære Flemming
Tak for din anmeldelse på vores service, det er noget vi gør alt hvad vi kan for at yde på bedste vis!
Rigtig god dag til dig!
Med venlig hilsen
Sofie Henriksen
Juliana Drivhuse A/S
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