Greenhouse Stores Reviews 178

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the company's helpful and informative service, particularly for those new to gardening. People highlight the staff's expertise in guiding them through different greenhouse options without pushing for the most expensive choices. Consumers also value the clear instructions and well-engineered products, which make assembly straightforward, even for those not confident in DIY. Consumers consistently praise the delivery service, noting prompt and well-coordinated delivery. The delivery personnel are often described as friendly and helpful, even offering tips for assembly and maintenance. The company's after-sales service receives accolades, with consumers reporting quick and hassle-free resolutions to any issues, including full refunds when necessary. Overall, individuals express high satisfaction with both the products and the service provided.

Based on these reviews

Rated 4 out of 5 stars

Very happy with the greenhouse, and expertly installed by Jeremy. He left no mess and completed the job on his own. Would recommend this company.

Rated 4 out of 5 stars

Easy to find online, easy to order, good support and follow up..they even stored the greenhouse while I sorted out a base.

Rated 4 out of 5 stars

Greenhouse ordered 14/1/25 - delivered 24/4/25 with one piece missing (a shelf) which I received on 19/6/25. I dealt with Ian Willstead who was very helpful. The construction crew arrived on the eveni... See more

Rated 4 out of 5 stars

I bought a 6x4 greenhouse. Although delivery was longer than the 4-6 weeks quoted when it did arrive and was installed I was very pleased with it. It does what it should do and the installers were b... See more

Rated 5 out of 5 stars

My dad's greenhouse was put together quickly and the surrounding area was left clean and tidy with any rubbish disposed of. Highly recommend Jeremy for any greenhouse installations.

Rated 5 out of 5 stars

Delivered on time and assembled by Dan from Garden Services who was exceptional good at his job. We are very pleased with the quality and finish of the greenhouse and thougherly recommend this company... See more

Rated 5 out of 5 stars

Greenhouse (Vitavia 5000 in green) was delivered on time even after a mixup, (which was my own fault) with the postcode. Ian contacted me on various occasions to let me know where I was with the order... See more

Rated 5 out of 5 stars

Delivered as promised and although I had to chase a bit to get the installer booked in, it all seemed to work OK and I'm very pleased with the finished result. Jeremy the installer was very good ...... See more

Rated 5 out of 5 stars

We bought an 8x4ft lean-to greenhouse which we have attached to the side of the garage in the back garden. The delivery driver was very helpful and helped us put the glass and frame in the shed. Const... See more

Rated 5 out of 5 stars

I had excellent dealings with Ian Wilstead and I was probably a difficult customer as I was starting from ground zero asd far as greenhouses are concerned. Ian was most communicative via the chat and... See more

Rated 5 out of 5 stars

I have just finished having my Vitavia Green Venus 5000 6 x 8 Greenhouse erected yesterday. Greenhouse Stores were very helpful when I was ordering. It was delivered when they said. I had been looking... See more

Rated 5 out of 5 stars

We have just finished erecting a 6 x 6 Vitavia greenhouse with the optional base and toughened glass. The instructions were clear and easy to follow with the precision cut aluminium sections. The gla... See more

Rated 5 out of 5 stars

These days there are so many promises of fantastic deals, quick service and free deliveries, but do they always deliver? Greenhouse Stores have, bless them ! I called on a Friday afternoon desperatel... See more

Rated 5 out of 5 stars

I paid a deposit for a greenhouse but unfortunately circumstances changed so I had to cancel my order a few months after it was placed. I spoke to Ian Willstead who immediately agreed to... See more

Rated 5 out of 5 stars

I'm very pleased with the greenhouse. Its green finish is attractive, and it has a number of useful features, such as automatic opening vents, fold-away shelves and rain water collection. The deliver... See more

Rated 3 out of 5 stars

There's a national emergency and the Guys at Greenhouse stores must be overrun..or even ill ….or employees family ill with this deadly virus , a green house not sitting in the back of my garden is no... See more

Rated 5 out of 5 stars

I didn't have much of a clue about greenhouses but as a family we decided to have a go at growing our own. I called Greenhouse stores as there prices were the most competitive and found their sales st... See more

Rated 5 out of 5 stars

My new greenhouse was installed for me yesterday after ordering it in the last week of November. The installers turned up at 9am sharp with my new greenhouse on the back of the truck. They were done w... See more

Rated 5 out of 5 stars

I'm not a very confident DIY sort of chap and it was with some trepidation that I ordered a 8x12 Vitavia aluminium greenhouse. The delivery was prompt and coordinated to suit me by the company. I... See more

Rated 5 out of 5 stars

Fantastic service. The value here is unbeatable, and the service does not suffer at all for it. I was kept very up to date with my delivery, and was contacted by a very pleasant, cheery lady to arra... See more

Rated 5 out of 5 stars

As someone who has only just ventured into the world of gardening and after looking into various greenhouses, i was very glad to that i came across Green House Stores. I'd spent hours and hours peru... See more

Rated 5 out of 5 stars

I ordered a Vitavia 6x10 Black Venus 6200 Greenhouse and Martyn went through my order and advised on different aspects. His team came to install and Wow done expertly and kept me informed through tour... See more

Rated 5 out of 5 stars

I had a 8x6 ft greenhouse delivered a few weeks ago and just got round to putting this up. One pane was cracked and I cracked the air vent. I emailed GH Stores on Monday and received a response back... See more

Rated 5 out of 5 stars

I love my new green house and potting shed , excellent customer service and delivery . Potting shed is beautiful ( i might move in ! #retirement goals ) the 'swallow company' that delivered and bu... See more

Rated 5 out of 5 stars

So excited! I have a Vitavia Venus 3800, 6 x 6 Greenhouse. For me, great value for money. Delivered on time by the lovely Dave, thank you, paid for installation. The guys came on Monday, hour & half/... See more

Rated 5 out of 5 stars

Excellent company to deal with. Very happy with the Greenhouse. It was well packaged and everything was there. Everything went like clockwork including the Delivery. The Driver was great and nothing... See more

Rated 5 out of 5 stars

I purchased the 6ft by 4ft greenhouse with horticultural glass. It’s great quality and I would highly recommend this product. Delivery was easy and without any fuss.

Rated 5 out of 5 stars

Jeremy is quick and highly skilled. Job left spotlessly clean. Highly recommended

Rated 5 out of 5 stars

Great service and fast delivery. The Palram hybrid 6x8 silver is fantastic starter for us. Easy to follow instructions. Pleased with the finished product.

Rated 5 out of 5 stars

I bought a greenhouse starter kit from them for my mum's birthday (which she loved) and they were incredibly helpful. Would use them again (thinking about one for myself).

Company replied

Rated 4 out of 5 stars

I am pleased my Suncast shed it provides an attractive addition to my garden. The shed was delivered in good time considering the current lockdown restrictions and it only took anl afternoon to put it... See more

Rated 5 out of 5 stars

Ordered two 10x8 greenhouse from this company. Ian was great and he was very helpful the greenhouse arrived on the day stated the . The greenhouses I found were very easy to put together

Rated 5 out of 5 stars

The product is excellent, delivery driver very helpful and put things where he was asked to. Delivered on the day it was promised.

Rated 5 out of 5 stars

Goods received well packaged direct from Halls Greenhouse. Great sevice and very helpful. The greenhouse was great and can't wait to get growing in it!!

Company replied

Rated 5 out of 5 stars

My Swallow Kingfisher greenhouse arrived today, 23rd May, exactly on time as quoted and one hour later was finished and ready to use. I am delighted with it. 6'x 8' as ordered in oiled wood; an asset... See more

Rated 5 out of 5 stars

The ordering process was very efficient. I ordered a Vitavia green house 10x8. It was delivered on time and the installation was very professional. Overall very happy with the whole process.

Rated 5 out of 5 stars

The Vitavia Apollo 8x6 greenhouse was a great investment. It was surprisingly easy to assemble and the helpful staff made sure I got exactly what I needed. Great service.

Rated 5 out of 5 stars

The Lichfield wooden greenhouse is a real centerpiece in our garden. It was easy to put together with clear instructions. GreenhouseStores delivered quickly and offered excellent support during the pr... See more

Rated 5 out of 5 stars

Bought the venus 5000 8x6 in black with toughened glass. Delivery was scheduled and delivered on time by a very helpful driver. Assembly was pretty straightforward and I had no problem contacting... See more

Rated 5 out of 5 stars

Very professional company delivered on time the driver was very helpful and careful my greenhouse was very well wrapped and not one item missing the glass was well packed and no cracks at all so overa... See more

Rated 5 out of 5 stars

The Elite lean-to greenhouse fit perfectly along the side of our house. GreenhouseStores made the whole experience smooth. Quick delivery, excellent communication, and the build quality is top tier.

Rated 5 out of 5 stars

I bought the Elite Compact Greenhouse and had it installedsuper smooth process. Installation service made everything easy, and the quality is fantastic. Thanks to GreenhouseStores for making it hassle... See more

Rated 5 out of 5 stars

We went with the Lichfield wooden greenhouse and it’s been brilliant. It’s well built, solid, and stylish. The instructions were spot on. Really happy with how everything turned out.

Rated 5 out of 5 stars

Set up the Vitavia Venus Greenhouse last weekendeverything from delivery to construction went perfectly. Didn’t expect it to be this easy to build. A great find for garden lovers.

Rated 5 out of 5 stars

The Vitavia Venus Greenhouse was exactly what I needed as a beginner. Easy to build with great instructions. The team guided me wellhonest advice and quick responses. Excellent service overall.

Rated 5 out of 5 stars

Got the Elite lean-to greenhouse recently. Compact but very sturdy. GreenhouseStores knew exactly what would fit my space and didn’t try to upsell. That kind of honesty goes a long way.

Rated 5 out of 5 stars

Ordered a little greenhouse for my Dad to keep him busy. Got good advice on what greenhouse would be best for him as he's not steady on his feet. Got one with nothing to step over to get in for safet... See more

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Company details

  1. Garden Center

Written by the company

Greenhouses in aluminium and timber from Greenhouse Stores. Browse our selection of freestanding, lean to and wooden greenhouses for sale. FREE Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

178 reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Glass fell out of one side

Glass fell out of one side. Greenhouse not yet been used. Took weeks for them to install it. Only had it 3 months. When speaking to them they said’ we have had a couple of storms’ glass not covered under warranty. Terrible service

October 18, 2025
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Rated 5 out of 5 stars

Great experience

Delivered as promised and although I had to chase a bit to get the installer booked in, it all seemed to work OK and I'm very pleased with the finished result.
Jeremy the installer was very good ... worked away on his own and did a great job.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Delivered on time and assembled by Dan…

Delivered on time and assembled by Dan from Garden Services who was exceptional good at his job. We are very pleased with the quality and finish of the greenhouse and thougherly recommend this company. After it was erected we realised we should have ordered the downpipe adapters and these arrived 2 days after ordering. Well done a company that we would certainly use again.

July 18, 2025
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Rated 5 out of 5 stars

Great product and service (Vitavia 5000

Greenhouse (Vitavia 5000 in green) was delivered on time even after a mixup, (which was my own fault) with the postcode. Ian contacted me on various occasions to let me know where I was with the order/delivery, et cetera. It’s a good looking Greenhouse and appears sturdy enough to last me for a number of years. As with most greenhouses you need 2 people to erect it but it’s up and ready now. I’ve no hesitation in recommending this company.

September 24, 2025
Unprompted review
Rated 2 out of 5 stars

Poor After Sales

The scheduled delivery of my greenhouse went according to plan. However the installation date was moved back 3 times and was eventually put up the 1st week in May. I had ordered a Louvre window as an extra. The installation team discovered one window was missing. The missing window finally arrived at the end of August after much chasing by me. It is now mid September and I am still chasing to try to get this company to return to install the louvre window. I really cannot recommend this company as the after sales service is terrible.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

So excited

So excited! I have a Vitavia Venus 3800, 6 x 6 Greenhouse. For me, great value for money. Delivered on time by the lovely Dave, thank you, paid for installation. The guys came on Monday, hour & half/ 2 hour job. Brilliant, Thanks again. Kept fully informed by Kate, who has been a total star 🌟. Thank you to everyone!

September 15, 2025
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Rated 1 out of 5 stars

If I could give 0 starts I would

If I could give 0 starts I would. I purchased a greenhouse from this company. I spoke an extremely rude man in the sales team after politely describing my upsetting experience. He started shouting and put the phone down. Never in my life have I experienced such a horrible experience when dealing with any company. Never purchase from this company- they are beyond rude and unhelpful. Formal complaint on its way.

August 5, 2025
Unprompted review
Rated 2 out of 5 stars

Ridiculous 15 weeks from sale to installation

Info at point of sale was 4-6 week delivery, which I took to mean for the expensive greenhouse I purchased to be constructed and usable. It ended up being 15 weeks from purchase to installation!! Not clear comms, ridiculous situation where the company sub-contracts to an installer. Installer says customer is supposed to contact him. Company says installer should contact customer. An absolute joke! Installer took a few weeks to even confirm an appointment for installation (after lots of chasing) and this is after a delay in the product even being delivered. A greenhouse that was supposed to be delivered at the start of the growing season has come at almost the end. Really not good enough.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Vitavia Green Venus 5000 6 x 8 Greenhouse

I have just finished having my Vitavia Green Venus 5000 6 x 8 Greenhouse erected yesterday. Greenhouse Stores were very helpful when I was ordering. It was delivered when they said. I had been looking for it to be installed but I lived too far away. However, they recommended a gentleman who, when I got in touch, was able to come. It went up yesterday and I am delighted. Thank you for all your help and for recommending Brian for installation. Great experience all round and would highly recommend the company, the delivery service and the installer.

July 22, 2025
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Rated 4 out of 5 stars

Greenhouse ordered 14/1/25

Greenhouse ordered 14/1/25 - delivered 24/4/25 with one piece missing (a shelf) which I received on 19/6/25. I dealt with Ian Willstead who was very helpful. The construction crew arrived on the evening of delivery and were superb. The job was done and all the rubbish (card/plastiv etc.) was cleared and removed by them. They were polite and knowledgable - my only niggle was the wait for delivery.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time trying to contact them

Emailed them with a question about delivery as I wanted to know how it was delivered with regards to moving the glass from the delivery truck to the garden and never got a replay so they lost a sale seems that lots of people have issues get a reply well it’s their loss

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

6x6 Vitvia Greenhouse

We have just finished erecting a 6 x 6 Vitavia greenhouse with the optional base and toughened glass. The instructions were clear and easy to follow with the precision cut aluminium sections. The glass was precisely cut and edged ground so no sharp edges.
My 94 year old Dad said it was the best greenhouse he has ever had.

June 13, 2025
Unprompted review

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