Mrs K

CC is truly inspiring, their ethos, values and the quality of their UK products are exactly what we all need. I have bought many products over the past year since I found them, for myself and my family as gifts etc. I’ve been so impressed with everything that I tell people about them at every opportunity.

Altan Wall Garden 42 (lean to Greenhouse)
Ordering, delivery and quality are all 5 Star. However, as novices to greenhouses, the construction instructions were so poor they were disabling rather than enabling. Clearly written by and for people who are familiar with greenhouses and not people like us. Hence the reduced rating. We love a puzzle, we’re bright people but we were defeated by the poor quality and absence of clarity in the instructions.

The instructions are pictorial, not written. The pictures are poor quality and it’s impossible to differentiate between the pieces. We looked them up on line where the pictures were clearer but not sufficient enough to enable us to distinguish the right/wrong sides and the connection of differing profiles. There are different types and lengths of nuts but no explanation of where to use them. There are holes for some nuts but for others there are channels to slide them into, however there are no instructions that show this.

We contacted the Julianna Group directly after we had struggled for a couple of days and being unable to proceed beyond the first section. The Technical Manager made himself available to us and via a video call was able to explain the instructions with clarity that enabled us to proceed to successfully construct and put the lean to into use and it’s perfect. We couldn’t have done it without him and although that shouldn’t have been necessary we are extremely grateful for his guidance and support. He’s a star. 🌟