THE WORST EXPERIENCE EVER
We rented a camper through YESCAPA in Spain and had an accident that cost us €900. Their insurance DOES NOT COVER ANYTHING AT ALL. This was the worst experience we've ever had with any rental agency. Make sure to read the insurance contract carefully—it's the biggest scam on the market. I hope this company goes out of business.
Reply from Yescapa
Hi Katerina,
We’re really sorry to hear about your experience and fully understand how frustrating unexpected costs can be, especially when travelling.
For more clarity on the situation, the insurance included with your rental was fully comprehensive, with an excess of €1500, meaning it covers any damage above that amount. You did have the option to reduce the excess to €500 at the time of booking, but as that wasn’t selected, the full excess applied. Since the damage amounted to €900, it fell within the excess, which is why the cost was your responsibility. The funds were transferred to the owner to carry out the necessary repairs.
We do encourage all renters to review the insurance terms carefully during booking, and we’re always happy to answer questions ahead of time. That said, we regret that this has affected your overall experience and appreciate you taking the time to share your feedback.