Hello Hari,

Thank you for taking the time to leave a review and for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced due to the lack of response from our team.

We are glad to hear that you have since been in contact with Luis and that the issue has been resolved. If you have any further concerns or need assistance with anything else, please do not hesitate to reach out to us directly.

We value your feedback and are committed to providing you with the best possible service. Thank you once again, and we hope to have the opportunity to serve you better in the future.