Yelp doesn’t protect businesses — it actually works against them. A customer left us a 1-star review about a completely different company, and Yelp says it’s fine because it’s an “update” to their old 5-star review. We even provided proof and a phone call, but they still replied: “We understand it’s a different company, but we can’t dispute it. Don’t worry, people don’t look at such reviews.”

Seriously? Then what’s the point of reviews if people “don’t look” at them? What nonsense is that? Yelp seems to go out of its way to work against businesses. How? Why? No idea.