As a business owner, I am extremely disappointed with Yelp. They have allowed an inaccurate review about my company to remain published, despite clear evidence that the claims are factually incorrect and misrepresent the services we provide.
When I raised this with Yelp, their response was that they “do not arbitrate disputes” — but if reviews are demonstrably untrue, they cannot possibly reflect a fair experience. Allowing false information to remain online misleads potential customers and damages a business’s reputation.
To make matters worse, Yelp will not allow me to remove my business listing from their platform. This means I have no choice but to be represented by a page I never asked for, containing a review that is untrue.
In my experience, Yelp does not protect businesses from inaccurate or misleading reviews, and the lack of control over our own business profile is deeply frustrating.