Virgin Media Ireland Reviews 722

These people decided to rip off a pensioner.They wiped me out financially.Im used to being ripped off by the likes of pre pay power but I thought Virgin Media were better than that.It won't happen again.

I ordered broadband from Virgin Media in mid-September and still have no service after a month of repeated delays and poor communication.

Sept 24: The technician called early, even though I had confirmed I’d only be home after 4 p.m. He said he couldn’t wait and added that he didn’t have a ladder to reach the roof, so he couldn’t complete the installation.
Oct 3 I confirmed through Virgin’s chat that my appointment was still going ahead despite the storm. I left work early to be home for the technician, but no one showed up or notified me that it was cancelled.
Oct 13: The technician had called me the day before (Sunday, Oct 12) to say that if I wasn’t home by 4 p.m., he wouldn’t be able to come. I left work early to make sure I was home in time, but after waiting all afternoon, I was told he was delayed and then informed he wasn’t coming at all.

It has now been a full month since I placed my order, and I still have no broadband. I’ve spent extra on transport and faced constant miscommunication. I’ve filed a formal complaint and contacted ComReg, but there has been no proper resolution. Very disappointing service.

We got an upgrade to our broadband yesterday. The team were fast and efficient and the process was seamless. I work from home so I appreciate the faster broadband and my husband games so its a great benefit to us. I've never had an issues with Virgin Media that wernt solved quickly and efficiently. We have been loyal customers for 13 years.

I’ve had an incredibly frustrating experience with Virgin Media Ireland’s mobile service.

I travelled to Germany for work in mid September and discovered that data roaming didn’t work. I rang customer care twice while abroad — they were polite and tried to help, but nothing they suggested fixed the issue. I was told the technical team would contact me, but no one ever did. In the end, I had to buy a travel eSIM just to stay connected.

As soon as I returned home, everything magically worked again. Fast forward a week, I arrived in the UK — and guess what? No roaming again. Another eSIM purchase just to get basic data.

I contacted Virgin via X (Twitter) on 29 September and was told this is a known issue with no timeline for resolution, and that I’d need to keep checking in myself for updates. That’s not good enough.

To make matters worse, when I tried to raise a formal complaint online, the system told me a complaint was already open so I cannot submit it — no one ever told me a complaint had been opened and I have received no case number, no email, no smoke signal, nothing.

I travel regularly for work and need a reliable connection. Virgin’s roaming has completely failed me twice in two weeks, and their support process is broken. If you depend on roaming, I’d strongly recommend avoiding Virgin Mobile.

Terrible, upgraded the contract with the Irish branch on 09-SEPT-2025, but has been a total mess since because the modem did not come with the TV Box.
Contacted Virgin Media twice, one lady said she doesn't know and arrange for technician to come while the while tried to help me ordered a new modem. Technician came today, no new modem and said he doesn't know why he is here.

Terrible attitude from both the technician and the lady on the phone, while problems remains unresolve; checked I have the contract doc in my email for 1 gb, but my account still remains as 500 mb.
Wrote a complaint form, but button is broken on the website and cannot log into the app because there is no confirmation code send to my email.

Also, no email address to contact Virgin Media, who can be on the phone during 09:00 to 18:00 this day and age while working?

I am only giving them 1 star as there is no zero star option available. I, and my wife, have been without mobile service since Monday 15th September. It's now the 24th and we are still waiting for replacement SIMs. The issue it seems is due to a migration to a new database. I have received no communication whatsoever from VM warning of this issue or updating me on progress. Instead i have to call their 1908 helpline and suffer interminable delays with awful music and ads for their services along with messages extolling the virtutes of payment by DD. When i eventually get through the help is long on apologies and short on accurate information or plausible explanations. I have spent hours waiting to get through to them. I asked repeatedly for callbacks from a manager which i was told would happen within 24 hours and then told 48 hours. After 4 days i missed a call on my landline from a VM representative who stated in a message that he would call back in 20 minutes - he didn't. Once service is resumed and i pick up my messages on the calls i have missed calls i will leave VM never to return. Avoid this provider if you possibly can.

26th September update SIMs arrived on evening of 24th - no service. 25th called help line told service would be restored in 24 hour and that case would be raised. I requested a callback.

26th No service. Called support again who said said he would raise a case - no record of case being raised yesterday. Case ID provided this time. I also requested a callback.

Later that day went to Vodaphone shop to change service provider. Advised that a number cannot be ported it the phone does not have a service. Advised to go to VM shop. Called to VM shop, the shop assistant was unable to help me he stated he was just a salesman. He gave me two new SIMs and told me to ring support on Monday to get them activated. I did not install these SIMs

27th No service. rang ComReg and filed a compliant. The official said he would raise this with VM.

Later that evening two new SIMs were unexpectedly delivered by DPD with letter stating they should be installed and service would be restored within two hours of delivery.

I think that’s the most retarded customer support service

Moved house 4 weeks ago and despite contacting Virgin 3 weeks in advance to ensure transfer of my account, still have no service. It took nearly 3 weeks for a technician to arrive & sort the connection at the new house and, after about 4 hours of perfect wi-fi, we lost all connection. Calls to 1908 have succeeded in having a case opened but the case constantly gets closed again and marked "resolved" despite no resolution having occurred and no call-back received. Every time the case is re-opened, I'm told I have to wait 2-3 days for it to be dealt with and in that time, my case gets closed again! Having lodged a complaint today, I'm told I'll have to wait 10 days for the complaint to be addressed... Meanwhile, the Virgin website tells me my internet is working perfectly!! There seems to be no way to escalate one's case to a higher level. I've also been overcharged by €47 on my first bill in the new house - paying already for a service I don't have. Furious!!

VIRGIN MOBILE IRELAND
I moved to a VN sim plan over a year ago and had no problem in Ireland or with roaming until …..2nd September last in London when all access to a network stopped, no msgs, calls or data.
The advice (finally) was to turn off Automatic network selection (why?) and try each network manually. The 4th worked. I lost half a day of my time getting resolved.
All good I thought until ….i got off the ferry in Bilbao on the 14th September with same problem. Hours of searching for help (chat only works for TV, landline & broadband, and 1908 does not work when away) I finally phoned (a charge call!), and after 30-40 mins the technical help agent couldn’t resolve. He raised a case and promised it would be given priority, but it was never resolved. Again I wasted a whole lot of my time in vain - throughout the time away I had to rely on Wi-Fi and offline maps when I should have had full cover and 32gb roaming.

Today, 22nd Sept, I arrived back in Ireland to a perfect connection.

Note that my husband’s Eir service had no problem at all connecting to networks and roaming.

Very fed up and will switch provider asap

Virgin Mobile Ireland decided to perform a system upgrade without warning their users, knocking 1,000’s off their network according to their own staff. Pretend first it is a You problem/ isolated issue until the cat’s out of the bag. Zero transparency, incredibly unhelpful support, trying to fob you off with platitudes, when the reality is: we’re on Day 7 in the house with no mobile phone services and no faith this will be resolved. Unable to receive phone calls, unable to receive texts, unable to perform 2FA. And this is their type of response to their affected customers: ‘ I understand and do apologize for the inconvenience here’.
Not good enough, Virgin.

No issue when it worked but oh my god......... the worst customer service I have every experienced. They got bored and told me it would fix itself in 20 mins just to get me off phone. 6 days later, still no mobile service

Alas Virgin have failed in customer care again!
On a hold system telling me the most effective way of paying my bill is by direct debit, while I'm on their hold system for 35 mins and counting. FYI, I do pay by DD.
I watched Ricky Gervais and Roy Keane discussed how they hated people running late. They both agreed that it felt disrespectful to them and their time.
It's the same with the hold system. It's disrespectful to the Virgin customer and their time. We are paying for a service.
Here's a solution Virgin, employ more staff!!!!.
While writing this post they answered. Made me an offer which I think I'll refuse.
Our conversation was less time than I was on HOLD!!

Fine when everything works, but woe betide you if you encounter any issues. Support is almost non-existent. Long wait times, designed to make you give up and go away. Same 4 bars of crappy musak played at your for the hour that you are waiting. Virgin installed new equipment in our building, since then internet is a disaster, dropped packets, websites not loading. Impossible to get Virgin to send anyone out.

I am not a customer and I have never been approached by Virgin media Ireland re putting cables on my house. This morning a Virgin media workers came into my front garden and stationed himself right at my front window when there was no reason to be there. He was looking in my window and he had a phone in his hand and could have been recording for all I know. When I went to the window he stared me down with the creepiest expression on his face a mixture of disdain and defiance. I recorded him and now have that posted on Facebook. It is not long since they did something similar that time the guy was up a ladder looking straight in my front bedroom window. My gas metre is outside to the right of my window. Never in twenty years has anyone reading the metre looked in my window much less stared defiantly at me. I had a guy replace my gutters he never felt the need to stare in at me. I am finding it impossible to contact someone in Virgin media about this. I derive no benefit from the cables the have attached to my house the very least they could do is be professional and respectful seeing as they have the privilege of coming onto private property

Without a doubt, this company are up there with the worst.1 star is very generous for Virgin. Ordered a SIM card which arrived, but decided not to use their service, so within the 14 day cooling off notice. Trying to cancel, but can’t seem to do that online, and wait times are 40 mins. When I do decide to wait, I get cut off after approx 15 mins. If you are changing mobile phone providers, I’d personally give Virgin a miss. I finally got through and the customer service person was friendly, and hopefully put my cancellation request through, but you really shouldn’t have to go through all this to cancel a service. Trustpilot reviews rates them 1.2 that’s probably a bit generous. Senior management want to get their finger out. Today is the 15th September. Despite having cancelled in the cooling off period, and note to prove, I now have my 1st bill.. Trying to cancel is a major headache even when you have the right to do so. The wait time exceeds 30 mins most times, and the bill you are looking for can’t be found on the app. It appears the cancellation request wasn’t put through, or wasn’t received. Virgin Media are simply useless.

Stay away if you can! I have a business broadband with Virgin for years and will be definitely switching ASAP. They put me on contract for which I did not agree. To reach their "customer service" took me 20 minutes on hold. This is the worst experience ever. Oh, yea... They charge you for the call diversions from your land line to your mobile.

If I could give zero, I would. By far the worst customer service I have ever encountered. The mobile app will send you around in circles. It's impossible to speak to anyone on the phone. I was with UPC, then NTL, before they were Virgin and have never experienced this level of ineptitude. I have not been able to get into my portal forever. I need to print out a bill. I'm holding for their customer service now, the waiting time is over one hour. Their online chat is no better, it's operated by bots, forget about talking to a human being. Should you wish to make a complaint, the relevant online form is a dud. They might as well not have a Web site.

I bought a smart watch for my grandson yesterday and am having issues with the Sim. Virgin Media Ireland's customer support is appalling. Spent most of an hour yesterday waiting to speak to someone, told they'd ring me back, no word yet, im now actually on hold again today, 48 mins now.

Don't willingly use Virgin Media. If you have a choice, go for literally any other company.

They are surely a monopoly, can't sort out a simple house move but control so many areas in the country, leaving you no choice.

CS team don't know what they are talking about/have no knowledge. Neither does technical support. They don't actually want to help you.

I do genuinely feel bad for these teams, it's not even their fault because they aren't taught yet, have to deal with angry customers everyday.

Unfortunately, there is literally nothing we can do with a system that's so poorly designed.

Worst customer service experience I've ever had. Love to sell you stuff, not too good at it as you can see through it, but can't sort simple house moves. App is horrible, website is horrible, chatbox doesn't work and phone lines are useless.

Call them out on Twitter/X and they'll dm you, but there won't be a solution because unfortunately, none of them know anything.

I have never called out a company like this, but it's so tiring and so so frustrating. I have sent them a complaint to ask for a deadlock letter so I can contact Ombudsman.

I hope there is some real change about this.

Spoke with Richie regarding renewal. Advised that could renew a month early to lock in discount of package. Handled everything to ensure that no drop in cover and 2GB broadband remained in place. Very positive experience, thanks again.