If I could give zero, I would. By far the worst customer service I have ever encountered. The mobile app will send you around in circles. It's impossible to speak to anyone on the phone. I was with UPC, then NTL, before they were Virgin and have never experienced this level of ineptitude. I have not been able to get into my portal forever. I need to print out a bill. I'm holding for their customer service now, the waiting time is over one hour. Their online chat is no better, it's operated by bots, forget about talking to a human being. Should you wish to make a complaint, the relevant online form is a dud. They might as well not have a Web site.