Anon

Don't willingly use Virgin Media. If you have a choice, go for literally any other company.

They are surely a monopoly, can't sort out a simple house move but control so many areas in the country, leaving you no choice.

CS team don't know what they are talking about/have no knowledge. Neither does technical support. They don't actually want to help you.

I do genuinely feel bad for these teams, it's not even their fault because they aren't taught yet, have to deal with angry customers everyday.

Unfortunately, there is literally nothing we can do with a system that's so poorly designed.

Worst customer service experience I've ever had. Love to sell you stuff, not too good at it as you can see through it, but can't sort simple house moves. App is horrible, website is horrible, chatbox doesn't work and phone lines are useless.

Call them out on Twitter/X and they'll dm you, but there won't be a solution because unfortunately, none of them know anything.

I have never called out a company like this, but it's so tiring and so so frustrating. I have sent them a complaint to ask for a deadlock letter so I can contact Ombudsman.

I hope there is some real change about this.

A nightmare that never ends.

Trying to move house in the city but they are struggling to move the Wi-Fi over. Called so many times and we constantly hear different things. I believe they are trying to buy some time because they messed something up. Would appreciate transparency.

Their app is also useless. The 2FA never works because the emails disappear (I'm actually in disbelief about this).

Also, the chatbox is horrible and is only capable of sending you links. There is literally no way to chat to a person. Stuck in a horrible loop in this so called 'chat with us now', might as well call it a search button.

Would never willingly use this company but unfortunately, we don't have a choice.

EDIT: We lodged a complaint with screenshots and management called us. Rectified the issue and our wifi will be turned on tomorrow in the new house.
It still didn't work on time, but at minimum, our address updated on the app, lets see what happens next. If you want to chat to them rather than call, message on Twitter.

I feel bad for their customer service team. They don't know anything and don't have access to much information, yet, they get the brunt of angry customers. This is a serious, larger level issue, report to ComReg and Ombudsman. Monopoly company.

I don't know why every review is bad or claims the shop a scam. I got my shoes delivered to Dublin and got them within 2ish weeks with the original Adidas box. Had a good experience with the shop.
They sent me the initial Colissmo tracking and once the product reached Ireland, I got a text from DPD and they delivered it the same day.