Dara

Alas Virgin have failed in customer care again!
On a hold system telling me the most effective way of paying my bill is by direct debit, while I'm on their hold system for 35 mins and counting. FYI, I do pay by DD.
I watched Ricky Gervais and Roy Keane discussed how they hated people running late. They both agreed that it felt disrespectful to them and their time.
It's the same with the hold system. It's disrespectful to the Virgin customer and their time. We are paying for a service.
Here's a solution Virgin, employ more staff!!!!.
While writing this post they answered. Made me an offer which I think I'll refuse.
Our conversation was less time than I was on HOLD!!

I'm on the hold system for 25mins and counting.
All I want is a no claims document.
Could you imagine calling a doctor or dentist and being put on hold for 25mis+.
If they had delt with me I would not had had the time to post this poor review.
I won't even start on their Hold Music!

My product never arrived but my money was taken.
Your assistants is AI
This is my third review request from you, one start each time.
I've also rewarded you a one star review on Trustpilot
I will not be a retuning customer

I ordered a product on 11/3, the product has not arrived to date 25/3.
I did contact the company last week and got an AI response.
I got an excuse of International Orders can take longer (UK to Irl).
I placed a one star review on their website and have requested a full refund.

I was very disappointed with my reading from Chris. I have had readings both strong and weak over many years. Not only did I feel that Chris did not do the reading but neither did any of his team. I came away from the experience with a feeling they use a computer program that randomly pulls cards. Pre programmed messages are put in for each of these cards. My cards/reading all contradicted each other in the information given . These computer apps are all over the internet.
If Chris is the new boy in town it's time to about the future! Chris may have a talent himself, but he's letting his name down by putting it with this product. Keep your money in your pocket.

Products have not arrived 6 days later. I know you can blame Covid. You contacted me for a review!

Excellent. Found the product on line at a wonderful price. Ordered through a simple payment system. Product arrived promptly at my place of work. Couldn't be happier with the experience