Disapointing
Despite the Customer Services people being very nice and I know it's not them, I've been given the total runaround when our services stopped Friday, everything has been down one week now despite being told every day that it would be back by the morning. The sim I got for my mam from them didn't port right despite me following the steps and she has no calls or messages AND the app they got me to download has me stuck on a never ending loop of crap with the 2-factor authentication as it won't send one to my email, basically 3 problems/pains in the neck i've had this week can be traced back to Virgin Media
July 11, 2025
Unprompted review
