JPenrose

I left a small guitar in USA last year, don't want to go anywhere near USA this year! So called mybaggage.com... the quote on line was one thing, but when i called to check the price went up.......

It went up to more than a big professional courier like DHL, FedEx, UPS........ So I asked them about insurance - they don't do it. I asked them about import duties - they said they don't know and don't handle that.

So if they are more expensive without insurance than a professional courier company with insurance and know nothing about import duty....... what sort of dumb company is this.

Absolutely useless.

Would not give one star if that was possible - the WORST customer service possible. We booked for broadband and home phone a month ago. One technician came on 1st April and said Civils work needed and he would book it in. A different tech came on 7th and said the Civils hadn't been done and in fact never booked in by the tech on 1st April. This second tech DID book the Civils people to come and do the work and they came on morning of 15th and did the work. Once that had been done by 11am I called the tech (same as on 1st April) who said he was no longer on the job and someone else would be coming (the booking was the same day 15 April 12 - 17.00. Then someone who I understand to be the same 1st April (appropriate really given the standard of his commitment to work) called into Virgin at 17.30 and said he had visited us and the Civils work had still not been done. I talked to the Civils guy on his mobile who confirmed the Civils had been done and the other guy was telling porkies. He said he'd call the manager at Actavo the company Virgin outsource the work to. Now its 23rd and after daily calls we hear they may send someone to connect us on 2nd May........ over a month on from when we booked the connection. But they aren't that sure if it will happen or not. There have been one promise after another to call back to give an update - these call backs never happen. This location is not in some far flung inaccessible place in the middle of a bog or mountains - its on the edge of Waterford city. What a pathetic excuse of a company that once set the standards for excellence in technology Virgin have become.

Absolutely the worst 'utility' company in the UK. I inherited them from the house's previous owners, all sorts of things like free electricity bulbs were supposed to be there to encourage saving energy. There was nothing. The internet set up at the start was a total disaster, ended up with grumpy people arriving, complaining about everything and not connecting the house which already had perfectly good and working connections before. Then on the electricity and gas, they insisted on billing me as though it was a family with the heating on all the time still living there. Whenever an appointment was made for meter readers to visit they didn't turn up, always turning up when I wasn't there. I finally escaped UW at the end of August yet have a huge overpayment which they are coming up with erroneous excuses to avoid returning. Avoid them like the plague.

Ordered a book on 29th August.
The page on the website said delivery in 3 - 5 days.
Sent a confirmation giving a tracking number.
There is no tracking section on the WOB website and also no contact details.
Its now 11 days on and no response at all.
Absolutely the worst service. Totally rubbish company. One presumes all the 'good 5 star reviews' are creations !

Just trying to deal with Vodafone is a nightmare - every time. They provide a reasonable network. But their customer service and way to contact them online is only through a BOT called TOBi.

This BOT is absolutely useless - takes a really long time and endless stupid questions before you can actually talk to a call centre - which is clearly not in the UK and has operators working from never ending scripts with question after question and a total lack of actually listening to the customer.

I wanted to check on costs for use abroad - got told one thing but not about what I later found online after a very long search was a much cheaper and more useful option.

But then found was not available on my plan!

Then I wanted to check what upgrade costs would be to include some other countries on the plan. All you get is sales pitch and assumption you actually want to upgrade and as I speak I'm on my 5th call and including BOTS it'll be 15 different people/BOTS and no useful information at all yet.

And all the 'upgrade' plans actually give less than i currently get and cost more!!!!!!!!!!!

To add a country for roaming for a few weeks is impossible - unless I want to lose the decent plan I have now.

Vodafone have had customer services problems for years and it actually seems to be getting worse.

Yet again this utterly useless company continue to deliver poor service, overcharge for services and products they have not provided, say they are going to refund for these things - but do not.

Instead they send threatening letters suggesting they'll be charging loads for the things they haven't delivered!

They continue issuing bills for what they haven't delivered - router and service they haven't provided - broadband and home phone connection even long after the promises to refund over-charges.

If you make the huge mistake to try to get hold of their customer services you will wait 40 minutes MINIMUM to be connected and then go through a huge rigmarole of repeating what you've told many people before and likely as not get cut off towards the end of the call entailing calling again and wasting another hour or more.

Wish I'd never heard of this company - ever.

When I moved to a new house the previous owners recommended Utility Warehouse, good customer service, good prices, rewards, free energy saving lightbulbs and an intro money back thing for me and something for them for recommending me to them...

But........

The first contact was with a zealous non-listening salesman who frankly pissed me off to such a degree that I didn't want anything to do with that company ever again.

But......

I relented as I didn't have the space time to mess around with endless research on which suppier to use for this and that. And this time got a lady who was helpful.

I agreed to continue the gas and electricity supply and take a new contract for broadband and home phone - that was around 2nd August.

Now its 11th September and after many calls, promises about the post office delivering a modem, dpd also, no-one ever delivers anything and I still have no broadband or home phone over a month on.

I've tried to register my account on the Utility warehouse website - it doesn't recognise my account number, nor my email address. Both mentioned on a lot of emails from Utility Warehouse - but I cannot reply to the emails as they are all noreply email addresses.

If I call their 033 whatever number - it does for my phone credit with the 40 or longer minutes wait to get an answer.

If I ask them to deliver the modem router to a neighbour nothing happens.

If I look for a complaints section on their website its just an email us form and 'we'll get back to you by 5pm the day after your email'. An acknowledgement email (noreply one again) comes back saying we'll reply within 2 days..........

Oh and there was no welcome cash-back, no free energy saving lightbulbs, and most of all NO CUSTOMER SERVICE at all.

So now I will have to go to Ofcom and do a real complaint to get out of the contract that Utility Warehouse seem totally unable to honour............ Useless Warehouse.!

After my last review of EVRI (Hermes) - (presumably they renamed themselves to get away from terrible reviews of the past name?) - the delivery I'd waited in for for over a week from an Ebay seller was finally made to the original address noted when I made the order.

I was no longer at that address - as I'd informed the ebay seller days before and given a new address where I would be.

Evri - on their communications say you have to ask the ebay seller to request a delivery address change, a receiver cannot request that from Evri directly. So that's what I did, but either the ebay seller totally ignored that request - and the information that if they continued not to deliver that i'd be gone from that address - or Evri ignored the new address request.

Not a clue which as neither Evri nor the ebay seller communicate with any degree of normality from a business wanting to encourage business.

Even wrote to Evri's CEO and a secretary replied - I replied to that person with the experience - no further communication so it seems pretty clear this company cares nothing about its customers at all.

Here are the places Evri thinks are safe for delivery:

Porch
........Yeh right - anyone passing by can help themselves
Neighbour
...They didn't even bother trying this option.
Garage
... Not possible.
Shed
... Not possible.
Greenhouse
... Not possible.
Letterbox
... Not possible.
Handed to the customer
... Not possible.
Outbuilding
... Not possible.
Left at Reception (Building)
... Not possible.

I have a parcel coming from an Ebay seller. It was supposed to arrive on Friday. Then on Saturday the EVRI Hermes website said there was a delay - call in the morning. Well the only number for contact is a chargeable one. There is no freephone number. Their 'online' chat thing is utterly useless - all it does is give no information and then ask you to waste more of your time answering a survey. So I've stayed in every day for the supposed delivery - today it was 14.30 - 15.30. Wanted to see my mother in hospital but had to wait in for the delivery - now its 16.26 and I've got a message saying there's been a delay, but no way to contact them and no info on when they will deliver. Not that I would ever trust this totally useless company ever again.

THEY ARE TOTALLY USELESS - DO NOT USE THEM HOWEVER MANY TIMES THEY CHANGE THEIR NAME.

They do not deserve even 1 star - should be minus 10. They have:
NO customer service at all
NO contact telephone number
A CHAT service that never ever gets any response at all.
Even if given a correct address with full details and Eir code and a valid contact number they either deliver to some completely different address or pretend they were given the wrong Eircode or address or they couldn't find it or 'attempted delivery' at a time where someone was not just there but waiting watching the gate / door at all times - with the mobile in their hands, the door bell and intercom working.
This is the most useless incompetent delivery company I've ever had the misfortune to have anything to do with.
That Eir telecom use them to deliver modems to new customers is incomprehensible. Eir already have a dire reputation for poor customer services and yet they allow that reputation to be trashed yet further by using Fastway (Eir seem to rely on what Fastway tell them about a delivery having been made to allow them to cut their new customer off from their previous supplier) leaving new customers without internet or home phone services..........

Follow up....... comments:
Finally today we got the Eir modem. How? well the driver couldn't find us and took the delivery back to the depot. Some bloke there thought to call Eir and get a telephone number for us (why no-one at Fastway thought to do that over the past weeks I've no idea - but today someone there did something sensible) and called me and got one of the staff to drop it off on his way home.

On receiving the package there is nothing at all useful that might indicate where we live - a name, the name of a region in the town, the country name - nothing else.

And that is the labelled package given to Fastway by Eir to deliver to its customers!!!!!!

So the problem originated at Eir and was exacerbated by Fastway doing very little sensible till today.

Every time I make the mistake of ordering something on Amazon I get to the check out bit and end up with an UNWANTED membership to Amazon Prime.

This means a load of calls to the non-existent customer service and eventually an email telling me that it has been cancelled.

Then a few weeks later when the unrequested membership of Prime moves from 'free try it out' to paid for there are a series of emails suspending my account and telling me that I haven't paid what I should pay. Even though I have emails from Amazon telling me they've suspended the Prime membership.

It seems what ever option you choose at the checkout options you always get duped / tricked / conned into this Prime membership trial.

Unscrupulous and poor business practice at best.

Absolutely USELESS.
Zero communication.
They clearly do not care anything about customers, receivers, shippers.
A package was sent to me from Switzerland, the tracking number showed no info, there was no-one answering any of their contact numbers.

Any email was returned with 'we are on holiday' 'annual leave' 'maternity leave' - and referred me to the same email address they had replied from. Some even said they'd be back on a date a month ago.....

Two weeks passed from the due delivery date. No contact, no info. Then an invoice appeared in the post for VAT - tried to call their accounts to pay - no answer, customer services - no answer, an office in UK supposedly handling their business - a grumpy lady answered who didn't pay attention to anything I was saying and referred me back to the same people who replied by email and were never available.

Only by going to the FedEx CEO's office did I finally get the package..........

If FedEx has in recent months become useless TNT has gone way beyond USELESS.

In the past few months Fedex have relaunched their ONLINE booking service - or in other words they've stopped taking bookings over the phone and moved everything online. Customer services are now in India.

The result - from a decent reliable consumer friendly efficient courier service I've used for years with very few problems they've transformed the service into an unfriendly inefficient company which makes error after error (apart from the collection and delivery drivers who are as always very helpful).

On top of that they took over TNT and the FedEx version of TNT is even worse. Weeks to not communicate, give any info about shipments or deliveries.......

Solution - sack the entire IT staff and get in people capable of designing a website booking service that is clear and easy to use. And sack the entire customer services and outsourced call centre staff and replace with locally employed staff who know local situations and care about their jobs and the company they are working for.

Most of all sack any management up to CEO who signed off on this new online system that is totally utterly completely useless.

LIFEPROOF covers do NOT protect a phone effectively at all. And if you contact customer service they come up with every excuse in the book to avoid any responsibility for their products not living up to their claims.

I've had LifeProof Fré mobile phone cases for years with my iPhones - mainly 5 / 5s / SE series.

Over the past the rubber edges of the cases started to crumble, then disintegrate, and in one case totally split into may parts.

A week or so ago my SE (new last year) fell in its LifeProof Fré case and the result was that all I can see was a load of lines of many colours - I can hear calls, cannot answer any, cannot see who is calling. Result a phone that is dead effectively.

LifeProof say:
"WATERPROOF | DROPPROOF | DIRTPROOF | SNOWPROOF"

"FOUR PROOFS. ZERO DOUBT."

"SURVIVES drops from 2 metres"

"When the action heats up, FRĒ hangs tough. The integrated scratch protector deflects damage, yet it’s so imperceptible that you barely notice it’s there — until you’re glad it is."

So on contacting customer service they avoid any responsibility on whether a phone is protected or not - the opposite to the protection they claim on their website. Not only do they avoid responsibility and not offer any recompense for a phone NOT protected by their case, they also do their utmost to fob off even replacing a case.........

Sub standard customer service for a sub standard product.

Cannot get online on their website - endless 'queue' pages saying you are about to be connected - never happens - utterly incompetent and useless.

A couple of weeks ago I wrote a review slating LoveBrewing after a series of attempts to contact them and resolve various issues with brewing equipment purchased some time ago.

Since then I've successfully made contact with Ian (who responded to my previous TrustPilot review). Clearly LoveBrewing have some issues with their website and the way customers are able to contact their customer services - only through a form completed on their website.

Some / many ( I don't know which) of these contact completed forms to their customer services appear not to get through to them. So they don't respond as they have not seen them. That's an issue they as a company need to resolve.

Once I was in contact with Ian I made an arrangement to take the apple press back to the shop for the parts which had failed to be replaced. The press in question has evolved in design a bit and it ended up with me being given a brand new version of the press.

I never expected that and the situation is totally resolved.

It seems to me that Love Brewing is a company expanding well in the past 5 years and as with many in that position it takes its toll on the 'systems' as the expansion happens. Systems and ways of responding to problems need to evolve and this is an area where Love Brewing need to pay some attention.

What is positive is that the company has in Ian an employee handling customer relations who is streets ahead of where it was 3 or 4 years ago. That's positive. Good luck with making progress.

Product was a press (I think a V25 INOX) - nasty sharp edges on the tray supplied, no instructions.

Also a crusher (I think a Small Stainless Manual Crusher), very basic sheet about it and though it showed additional sides to be added to hold more apples - they were missing and no amount of contacting Love Brewing ever gets a response).

You contact - well try to contact them, they do NOT respond.

Apparently they are under new management they now say they aim to respond within 2 hours, but the service now is no better than it was a few years ago - they do NOT respond.

When I bought this a few years ago they at least answered the phone and listened to the issues - but did nothing. Now they only have a sales number and the sales people refuse to help on anything relating to parts or customer service enquiries. You have to complete a form on their website and nothing happens.