James

I signed up for tv & broadband, they sent a technician to my house to get me set up, but somehow the technician wasn't able to get me connected. I've been given the run-around, they have scheduled another technician to come out in another two weeks' time. So over three weeks without use of their service despite being a paying customer. Very unhelpful when you ring up, apparently they cannot get a new appointment at short notice. An over-reliance on contractors and not enough staff. This is really not good enough and incredibly poor customer service. I would not recommend Virgin Media to anyone; AVOID!!!!!!!!!