Good company to work with. Same service that I had with another major provider at a much better price. Great customer service and they support my values. 

So far I like the service. Just my new number receives a bunch of calls from people I don't know. One told me to not forget about supper, another referred to me as Anthony

Patient and thorough explanations. Nice customer service rep. No long waits in the que and no constantly being put on hold repeatedly and left their for long periods. Tells me the reps are well trained and not having to constantly ask questions of someone senior on common issues.

I have given 5 star but my last top up didn't worked at all & wasted full during that time I have to use Roamless . I like the quality & connectivity on my previous top up but the last one didn't work at all now I can never recommend or use myself aerlo simply I don't trust now.

If I could give zero stars, I would have. Been with Koodo over 20 years. Finally switched to Rogers. Koodo is the absolute worst provider that there is!

Love the price but I have the worst signal now

Horrible company. I requested a SIM card to keep my existing phone number. I received an email saying they were sending me a new phone. I sent an email clarifying I just wanted a SIM. No response. The SIM arrives with very vague instructions. I call customer service, explain my situation and that I need help with activation and porting my number. The guy I spoke with went ahead and just assigned a new temporary number. When I complained thats not what I needed he gives me the number for the porting department which turned out to be for an entirely different company. I call again and they tell me that it's not possible to fix the issue with the SIM I was sent so I either have to wait for another SIM or pay for expedited shipping. I set all this up to transition when my existing service ends in a few days. This company doesn't care about its clients. They don't take the time to provide clear info or even understand your problem. I would go with another company if you can. These people are charlatans. 

Worst of the worst service on the planet, they are liars and overcharge you, including late fees. Stay away from these people they like to steal your money. 
They kept charging to my account $45.00 after cancelation by phone.  To my surprise the did nothing in order to keep deducting the payment and claiming the account was open. I called several times to stop that practice and they did nothing. On the website they don't give you the option of cancel auto pay.  
Lastly, I recently escalate and escalate until got somebody to "resolve the issue' and open a dispute, in investigation it was clear that I was not using the service since Dec 2024 but they still charging all this time. The result of investigation from them said they were not going to reimburse the money because the account was open, ignoring the fact that were established in the claim consisting in a account without use and they did not closed as requested from me in December 2024

Wait time on the phone is 15 minutes. The phone got disconnected from their end on my first try. When I attempted an online chat with operator, no one responded for 30 minutes after which I had to disconnect.

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