Outrageously bad service
Moved house 4 weeks ago and despite contacting Virgin 3 weeks in advance to ensure transfer of my account, still have no service. It took nearly 3 weeks for a technician to arrive & sort the connection at the new house and, after about 4 hours of perfect wi-fi, we lost all connection. Calls to 1908 have succeeded in having a case opened but the case constantly gets closed again and marked "resolved" despite no resolution having occurred and no call-back received. Every time the case is re-opened, I'm told I have to wait 2-3 days for it to be dealt with and in that time, my case gets closed again! Having lodged a complaint today, I'm told I'll have to wait 10 days for the complaint to be addressed... Meanwhile, the Virgin website tells me my internet is working perfectly!! There seems to be no way to escalate one's case to a higher level. I've also been overcharged by €47 on my first bill in the new house - paying already for a service I don't have. Furious!!